Butters John Bee Nantwich reviews

★★★★★ 1/5

Trustpilot

This company is a joke

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.

Geoffrey · 3 November 2025

★★★★★ 5/5

Google

While searching for my first house, Megan has been super helpful and supportive!! Me and my partner both said in future when we come to sell a property we would like to use butters john bee because of their professional manner and friendliness!!

Roma · 31 March 2024

★★★★★ 5/5

Trustpilot

I would recommend to anyone selling, letting or buying

I would like to thank Kathy at Winsford Butters John Bee for all of her help and expertise when selling my property. The team at the Winsford branch consistently kept me informed about the viewers feedback and assured me that nothing was too much trouble. Their professionalism and reliability kept me reassured throughout the whole process. I have all the confidence to recommend them to my friends, family and anyone else considering using Butters John Bee. Thanks again!

Janet · 13 June 2019

★★★★★ 5/5

Google

Nicola was amazing. I simply enquired about shared ownership, and Nicola helped provide me with all the details and ensure this was the right option for my partner and I. I could not fault anything she has done along the way. I would highly recommend Nicola for start your home purchasing journey.

Bobbi · 29 August 2023

★★★★★ 5/5

Google

Paige Malik was so helpful while I was buying my first property - taking time to explain things and getting back to me really quickly. Great service from everyone in the team!

Amy · 3 October 2024

★★★★★ 5/5

Google

I would like to highly recommend you deal with Paige Malik when looking to buy a property through butters john bee. She has helped my Son & Daughter-in-law secure their Perfect first home together …

Rachel · 17 February 2026

★★★★★ 5/5

Google

Me and my wife visited BJB Nantwich office on Saturday, 13/12/2025 and requested to view a few houses/bungalows that will suit our needs. The office team had been very helpful and within no time they arranged viewing for more than 6 …

Utkarsh · 17 December 2025

★★★★★ 1/5

Trustpilot

VERY POOR AT ALL LEVELS I don't think…

VERY POOR AT ALL LEVELS I don't think there are enough words to say how appallingly they treat landlords and tenants alike. I have complained many times over the last 4 years and each time I have been assured of improvements at all levels, but basically I am paying a lot of money to BJB every month and I do not receive the service from them. I have to check when gas certs, EICR and EPC are due and when I send information to them it is not updated on their system. DO NOT USE THEM IF YOU WANT A MANAGEMENT TEAM it's non existent. I have put a date in for experience, but that is when I decided to get rid of them and stop paying for doing the job I'm doing myself. Having read all the other reviews it would appear we are not the only ones with this dreadful experience 1 star is 1 too many

Gail · 21 October 2025

★★★★★ 5/5

Google

The customer service I have received from Gary and the team in particular Ellie has been brilliant. Ellie’s communication is second to none and even when I felt fractious, Ellie remained helpful, empathic and communicative throughout the whole experience. I would always go to BJB when selling or buying. Thanks Ellie

Kirstie · 29 August 2023

★★★★★ 5/5

Google

My mother was what you might call a "nervous seller" in the sense that she had lived in her house for many years and whilst she wanted to move, she was daunted by the whole process. We had tried several different estate agents over a 3 year period and they had all overwhelmed her, putting her off moving. Then we tried BJB and 'Gary', the branch manager came out. He recognised my mothers situation, he was very patient, gave lots of advice without overloading her with information. My mother subsequently marketed the house with BJB and Gary and his team continued to support her through the process, resulting in a successful sale. I am happy to say that she has now settled into her new house and the whole family are thrilled. If you want a genuine, professional service then you will not beat Gary and his team.

Martin · 30 August 2016

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 5/5

Google

Paige Malik has shown us around the property twice to date, she was friendly and very knowledgeable. If there were questions she couldn't answer she went away and found out then emailed me later

Chris · 17 February 2026

★★★★★ 5/5

Google

From start to finish of our house purchase butters John bee Estate agents have provided us with a high level of guidance, support, advice and help.. We've mainly dealt with Sam Bowyer who has been amazing Always keen to respond with any queries and updates. Would without a doubt recommend this estate agents to help with a house purchase or sale.

Donna · 29 August 2022

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 5/5

Google

We are very pleased with the service from bjb Paige is aware of the property type we are seeking and sends all the latest properties Thank you bjb

Lynda · 10 October 2024

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 5/5

Google

Thank you to the team at bjb and especially Gary Fear.Everything was clearly explained from day one, questions answered quickly and properly, help given . Nothing was too much trouble. Gary provided an excellent customer service and experience. I would thoroughly recommend contacting him if you want to sell your house. Gary you are a star! Thank you.

Roos · 29 August 2022

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

This is the third time I've used Butters John Bee and like both previous occasions, Gary and Charlotte and the team have been responsive, helpful, friendly and always ensured the process went as smoothly as possible. I've purchased and sold via BJB, and would recommend them to anyone.

Terry · 23 July 2023

★★★★★ 5/5

Google

We have been dealing with Paige Malik from your Nantwich branch and she has been friendly, efficient, informative and helpful throughout the process. Thank you for your time and patience.

Ruth · 17 February 2026

★★★★★ 5/5

Trustpilot

I am writing say how much I appreciate…

I am writing say how much I appreciate the service received from Michael ferris lettings manager in congleton. As a landlord it is good to know Michael has a very proactive approach to finding a new tenant and this means I have not had any voids. I have a tenant presently but will have no hesitation calling Michael at butters to the advertise once the tenant gives notice. Thank you Michael

Gillian · 10 October 2019

★★★★★ 5/5

Trustpilot

I have been dealing with Kylie Palin…

I have been dealing with Kylie Palin for the recent purchase of my property. Everything was dealt with in a professional manner and I was kept up to date on a regular basis regarding the process of the sale both by phone and email. Anything I requested was dealt with promptly. I felt I was always treated with respect and in a friendly manner.

Mrs · 12 August 2021