Butters John Bee Nantwich reviews

★★★★★ 5/5

Google

We are currently looking for a property in Nantwich, Cheshire and have viewed several houses advertised through BJB, where Paige Malik has been our main point of contact. Paige has a warm and friendly demeanour while remaining thoroughly professional. She has been very knowledgeable about each of the properties we have viewed, and on the rare occasions where she didn’t have an immediate answer, she always came back to us very quickly with the information. Because Paige has taken the time to understand exactly what we are looking for, and due to the excellent service we have received, we have now decided to instruct BJB to sell our own home.

Jim · 17 March 2026

★★★★★ 5/5

Google

I had my house up for sale with Butters John Bee and was in contact from day one with Paige Malik who throughout the process kept me informed and up to date. On the rare occasion there was a problem Paige would answer any worries or concerns I had and if she couldn’t answer she would get back to me when she could with answer. Selling and buying a house is a very stressful time, Paige made this a smooth and as stress free as possible.

Lynn · 17 March 2026

★★★★★ 5/5

Google

Great, friendly, professional service from Paige Malik after a way less than satisfactory experience with the Crewe office. Paige was proactive, super helpful and quick to get in touch, this was really helpful as I am in Scotland, selling a property 400 miles away was stressful. Thanks for your help Paige, as soon as you took over from the Crewe office I had more viewers and interest with my property selling soon after you got involved. My stress levels dropped and I felt valued. Your continued help throughout the conveyancing process was perfect too.

Jacob · 17 February 2026

★★★★★ 1/5

Trustpilot

Disgraceful is all i can advise

Disgraceful is all i can advise. Arranged an appointment to view a house, received a phone call at 12.01 pm to see if i could change the appointment from 15.30 to 16.00. Arrived at the house to see the estate agent leaving with another viewer, both got in their cars and left and yes, the estate agent did see me pull up. Waited 10 mins and then noticed a sold sign in the garden. Called the estate agents who advised the house had been sold earlier in the day & one of his colleagues should have called me!

Mrs · 25 August 2026

★★★★★ 1/5

Trustpilot

Don't trust these people especially…

Don't trust these people especially James keeble this guy doesn't work for the seller but lies to you about house prices and lies about discounts lies about everything don't trust them at all. James would say one thing then when confronted he would lie and say he never did we recorded his lies. We thinking of suing them as he worked with the buyer to make sure to push our price down as he new we are living in the USA. Jacob and James worked together to talk lies and to get the price down. Unfortunately we did fall into his con. We all think his been paid under the table as we have recording text messages emails but he denies everything. Please people stay away

Thomas · 21 August 2026

★★★★★ 5/5

Trustpilot

landlord and

So I’m a landlord and wanted to sort something out. The first agent who I talked to informed me to leave it with her and she will get back to me around the 24 hour mark, whilst knowing she will be leaving for annual leave the next day! I had been phoning for a week and trying to chase up with no luck until I had a chat with another agent Abu who not only managed to have my issue sorted the very same day but was considerate and listened to my concerns. He also updated via phone as well as email to ensure I received an update asap. Thank you Abu for all your assistance!

Halima · 31 July 2026

★★★★★ 1/5

Trustpilot

We are not a customer of Butters John…

We are not a customer of Butters John Bee, we chose to sell our property with another recommended Congleton Estate Agent. Despite having no recent contact requesting any assistance from this company we have had FOURTEEN calls in the last two months soliciting us to cancel with our existing agents and give them the opportunity to sell the property. Despite having a call yesterday again from them where we told them the property is sold we received another call today, unbelievable. We are taking advice and have been told to report them to the Property Ombudsman for harassment and unprofessional conduct. Be warned! We have put one star on this review because we can’t give a negative score.

Mr · 19 June 2026

★★★★★ 5/5

Google

Claudia has been exemplary during the sales, negotiation process etc the team at Nantwich certainly work as a team and I’d like to thank the team very much for their professionalism. It is with great pleasure to recommend Claudia, Paige and all team at Nantwich Butters John Bee.

Brian · 27 March 2026

★★★★★ 5/5

Google

We were shown around a property by Paige Malik. She was really nice, welcoming and helpful around the property; especially with it being our first viewing and we didnt know what we were doing really. She made the whole process seem not so daunting. So, thanks Paige!

James · 27 March 2026

★★★★★ 5/5

Google

We have recently been looking to purchase a house through Butters John Bee Nantwich. Paige Malik has been dealing with it for us and we have always found her to be pleasant , helpful and above all professional in all aspects of the procedure to date.

Richard · 17 February 2026

★★★★★ 5/5

Google

We have been dealing with Paige Malik from butters John Bee and just wanted to say how helpful she is, she showed us around a property in a friendly and professional manner. Paige is an asset to this estate agency Thank you!

Diane · 18 January 2026

★★★★★ 5/5

Google

Claire has done an amazing job progressing the purchase of my flat in Nantwich. She has kept me updated and informed every step of the way. Thank you Claire and the team at BJB

Paul · 20 March 2026

★★★★★ 5/5

Google

Claire was fantastic , proactive, supportive, and key in getting the sale completed during the final stages. Excellent communication and genuinely helpful. Thanks also to the wider team for their work throughout. Highly recommended.

Karl · 17 March 2026

★★★★★ 5/5

Google

I've had the pleasure of working with Paige at Butters John Bee, and I can honestly say her service has been nothing short of exceptional. From start to finish, Paige has consistently gone above and beyond, handling everything with the utmost professionalism and courtesy. She’s always quick to respond to any queries I have, no matter how small, and her prompt communication makes the entire process feel seamless. What really sets Paige apart is her incredible flexibility and willingness to accommodate my often tight schedule. She truly understands the demands of her clients and adjusts accordingly without hesitation, making a potentially stressful process much easier. Her attention to detail and dedication are clear in everything she does, ensuring that nothing is overlooked and that every aspect of the transaction is handled with care. If you're looking for an estate agent who is reliable, responsive, and truly committed to delivering top-notch service, I highly recommend Paige at Butters John Bee. She has made the entire experience smooth, efficient, and stress-free, I couldn’t have asked for better support! Thank you, Paige, for your outstanding service!

Donna · 10 October 2024

★★★★★ 5/5

Google

Paige Malik was so attentive as she took us on many viewings, in an area, we little knew. Her professionalism and kindness shone through and througout the process of buying our house. Well done, Paige!

Marilyn · 17 February 2026

★★★★★ 5/5

Google

We had three properties on the market last year, the staff at Butters John Bee have been nothing but professional, especially Claudia who has been extremely friendly and helpful in a stressful time in our life.

Mandy · 20 January 2026

★★★★★ 5/5

Google

Thank you Paige for her kind arrangements of viewing 4 properties in the same day. Paige is very professional and she can suggest more suitable properties for our viewing. Thank you very much for her enthusiasm and professionalism.

Mei · 26 December 2025

★★★★★ 5/5

Trustpilot

Cant fault them!

I had an exceptional experience with Butters John Bee! From start to finish, their professionalism and dedication to customer service were evident. The team was incredibly knowledgeable and responsive, making the entire process of buying a home smooth and stress-free.The staff were friendly and always available to answer any questions I had. They kept me informed at every stage and provided valuable advice that helped me make the best decisions. Their local market expertise was impressive, and I felt confident that I was in good hands.The property viewing was well-organized, and they went above and beyond to accommodate my schedule. When it came to negotiations, they were firm yet fair, ensuring that both parties were satisfied with the outcome.Overall, I highly recommend Butters John Bee to anyone looking to buy or sell a property. Their commitment to excellence and customer satisfaction is truly commendable. Thank you, Butters John Bee, for helping me find my dream home! Special thanks to Kristina for all your help.

Emily · 28 May 2024

★★★★★ 1/5

Trustpilot

We bought from Cannock branch last…

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Bev · 5 September 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Tam and Team

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 31 July 2024

★★★★★ 5/5

Google

Excellent customer service. This was my second time using BJB and the process was very smooth. Gary was very informative and friendly to start the selling process. Then Paige went above and beyond to help me sell my property and get the relevant paperwork completed to allow me to put an offer on a house I wanted. Always very friendly and professional. Highly recommend using BJB.

Amelia · 10 November 2024

★★★★★ 5/5

Google

After a few canceled sales finally the sale is now going through. Many thanks to Claudia for all of your help.

Steve · 17 February 2026

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026