Butters John Bee Nantwich reviews

★★★★★ 1/5

Trustpilot

We bought from Cannock branch last…

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Bev · 5 September 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Tam and Team

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 31 July 2024

★★★★★ 5/5

Google

Excellent customer service. This was my second time using BJB and the process was very smooth. Gary was very informative and friendly to start the selling process. Then Paige went above and beyond to help me sell my property and get the relevant paperwork completed to allow me to put an offer on a house I wanted. Always very friendly and professional. Highly recommend using BJB.

Amelia · 10 November 2024

★★★★★ 5/5

Google

After a few canceled sales finally the sale is now going through. Many thanks to Claudia for all of your help.

Steve · 17 February 2026

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience as a buyer

I viewed a property marketed by Butters John Bee and submitted a full asking price offer. Before submitting my offer, I was completely transparent about my buying position and confirmed that I had a property to sell which was not yet on the market. The seller accepted my offer with full knowledge of my circumstances. Following acceptance, I provided the requested documentation, including my financial information and solicitor's details, and immediately progressed the sale of my own property. Within one week, my property was ready to go live on the market. Also, following acceptance of my offer, I requested a second viewing but was advised to wait until my own property was under offer. I accepted this. I was therefore extremely surprised to subsequently be contacted and told that viewings would continue for new prospective buyers and alternative offers could be considered. I found it difficult to understand why I, as the buyer with a full asking-price offer already accepted, was asked to wait for a second viewing while new prospective buyers were actively accommodated. The day before my own property was due to go live, I received a phone call from the agent specifically informing me that the property would continue to be actively marketed, further viewings would take place and another offer could potentially be accepted. I genuinely struggle to understand the purpose of that phone call. The agent had a full asking price offer on the table from a buyer whose circumstances had been disclosed from the outset and whose property was literally due to go on the market the following day. What outcome was expected from telling me that, despite progressing everything requested of me, my intended onward purchase might ultimately be sold to somebody else? I explained during the phone call that, if the property could not reasonably be relied upon as my onward purchase, I would have to continue viewing other properties. I then raised my concerns formally in writing and clearly explained that I could not confidently progress the sale of my own home while the property I intended to purchase remained actively marketed to alternative buyers. Rather than any short review period or compromise being offered, the continued marketing position was reiterated to me. I was advised that the seller “may still choose to wait” for me. At that point, what other reasonable option was I being left with? I was effectively being asked to remain committed to a purchase, progress and potentially agree the sale of my own home, while being explicitly told that the property I was purchasing might be sold to somebody else in the meantime. As a direct result of how this situation was handled, I formally withdrew my full asking price offer and restarted my property search. I completely understand that sellers want proceedable buyers and need to protect their position. However, buyers also have a position to protect. I had been transparent from day one, supplied the requested information, instructed my solicitor and progressed my own property to market within one week. In my opinion, calling a serious buyer the day before their property goes live specifically to emphasise that their intended purchase may be sold to another buyer is extremely poor sales handling. I had already made my offer and demonstrated my intention to proceed. The conversation did not accelerate my sale, my property was already going live the following day. It simply removed any confidence I had in the onward purchase and ultimately led to my withdrawal. I am still genuinely unsure what outcome the agent expected other than the buyer reconsidering or withdrawing their offer. Unfortunately, I found the communication and handling of the transaction extremely disappointing. Based on my experience.

Riana · 15 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 5/5

Trustpilot

Dealing with Liz is always an easy…

Dealing with Liz is always an easy straight forward task. Always so polite and her communication is spot on.

Emma · 7 October 2026

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 5/5

Google

Claudia has been amazing in helping us secure our new property, thanks for all your help and support

Matthew · 17 February 2026

★★★★★ 1/5

Trustpilot

Was a tenant for an extremely long…

Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.

Mr · 1 July 2026

★★★★★ 5/5

Google

Claudia at Butters John Bee has been brilliant helping me find a house I love - friendly, professional and always following up on my enquiries quickly and thoroughly. She’s let me know as soon as other houses I may like have come on the market and made the whole process much less daunting for me as a first time buyer. Thank you!

Katie · 17 March 2026

★★★★★ 5/5

Trustpilot

Claire Herety always goes that extra…

Claire Herety always goes that extra mile to assist with moving my transactions forward to completion. I would be lost without her. Thank you Claire for always going above and beyond your duty.

Kat · 18 June 2026

★★★★★ 5/5

Google

Paige Malik was extremely helpful throughout our house viewings with BJB Estate Agency. We greatly appreciate her support and assistance.

Ismail · 18 January 2026

★★★★★ 5/5

Trustpilot

Excellent service

Dealt with the sales team in Hanley and the team in Crewe, who handle things when sales have been agreed. Can’t fault them at all. Extremely helpful throughout, and very supportive when having issues with the dodgy Estate Agent handling the sale of my Mum’s house.

Customer · 7 March 2026

★★★★★ 5/5

Google

I know Gary Fear and his team can sell houses really well because they have looked after people I know but the reason I’d like to leave a review is for the amazing work he has done for the people of Ukraine. Not sure if you know what an asset you have in your company but this gentleman has done some brilliant stuff, working tirelessly to raise money and he has been out to Ukraine three times, taking food to people. We have followed his visits on Facebook and seen the poor people he has helped and seen the lengths he’ll go to in order to get food to them. He has been in places with air raid warnings sounding while he is packing food and driven through dangerous parts to get this done. He has given up several Saturdays to be within our local supermarket, raising money and telling as many people as possible about what’s he doing. He is a valuable representative of your company and can only help the reputation of Butters John Bee in the town.

Nikki · 29 August 2023

★★★★★ 5/5

Google

Just a quick note to thank Charlotte Tomlinson for both her time and advice last Saturday. Not only was she happy to discuss similar properties to the nature of the one I am looking for, but for sale through other agents, she also advised on the ceiling price for the various locations that I am looking to purchase in. She also gave me invaluable insight into current market conditions. This lady is a credit to Butters John Bee. Thanks again Charlotte - your guidance was greatly appreciated.

Alastair · 29 August 2023

★★★★★ 5/5

Google

In February of this year (2023) I finally enquired about shared ownership after years of putting it off. As soon as I enquired I received a phone call from Sam Bowyer, from the get go Sam explained everything I needed to know and filled me full of confidence that this could actually be a way of moving on from living in an apartment and into a house. I really cant explain to anyone how amazing Sam has been to myself and my partner also through this whole process. He’s been honest, understanding, and very patient with me which I truly appreciate. He’s guided me through the whole process pretty much of my sale and the purchase of our new shared ownership purchase. I honestly can’t express how much he’s helped to change our lives for the better for my family. Myself and my family would like to thank Sam so much for everything he has done to make this, little to some but a big dream for us, to happen 🏡

N · 29 August 2023

★★★★★ 5/5

Google

I’ve spent the week with the Nantwich team for my work experience, and i have had such an incredible time. It is such an amazing team to work with and you can tell how much they care about the service they’re providing. The branch manager Gary Fear has made me feel so welcome and he is such a lovely gentleman and deals with clients with the up most respect. I would definitely recommend this branch if you’re in need of a company who cares about you and you needs. Thank you Nantwich for an such a fun filled week!

Holly · 29 August 2023

★★★★★ 1/5

Trustpilot

I don't usually leave negative reviews

I don't usually leave negative reviews, but after our experience, I feel it's important to share it honestly. We instructed Butters John Bee to sell our home during one of the most difficult periods of our lives. I had just lost my mum and was in the process of organising her funeral. At the time, I did not personally sign the agency agreement or fully appreciate the fee structure. The agreement was signed by my husband, who struggles significantly with reading and understanding written documents, and I later discovered that the fixed fee was £4,200 including VAT. I have never disputed that Butters John Bee introduced the buyers who went on to purchase our home, and I have now paid the fee in full. My disappointment lies in the way my concerns were handled when I raised them. I asked for clarification regarding the requirement for only one signature, requested evidence of the relevant terms and conditions, and sought a goodwill gesture given the exceptional circumstances surrounding the instruction. I also raised a formal complaint and followed up when my emails went unanswered. The response I received was simply that the fee stood and payment was required. Whilst I appreciate the condolences offered regarding the loss of my mother, I felt there was very little empathy or flexibility shown throughout the complaints process. This review is not about avoiding payment for a service that was provided. It is about feeling listened to, treated fairly and shown understanding as a person going through an incredibly difficult time. I have referred the matter to The Property Ombudsman for an independent review, not to dispute that a fee was due, but because I believe consumers deserve transparency, compassion and proper consideration when genuine concerns are raised. This is simply my personal experience, shared honestly and factually, so that others can make informed decisions when choosing an estate agent.

Carla · 12 June 2026

★★★★★ 5/5

Google

Paige has been very helpful & efficient in dealing with us on the purchase of our intended new house.

Jonathan · 11 January 2026

★★★★★ 4/5

Trustpilot

I had a very helpful experience because…

I had a very helpful experience because of the helpful and professional work from one of the Managers at BJB Hanley.Dominika handle my situation where my electricity had been cut off and she put my mind at peace and dealt with the matter swiftly.I also had another issue I needed help with due to a difficult Neighbor and that too was handled by Dominika with great care and sensitivity. I'm very grateful for all her hard work as she helped me massively and put my mind at ease and took a massive burden off my shoulders. Many Thanks Dominika.

Gary · 20 July 2023