Butters John Bee Nantwich reviews

★★★★★ 1/5

Trustpilot

Keeps pestering me with phonecalls I

They have somehow got my number- After the 1st phone call i explained they have the wrong number, and they told me they would remove me from the system. I have now received over 10 phone calls from this company over the last 3 days. And my number has still not been removed. It is very fustrating.

L · 1 September 2026

★★★★★ 4/5

Google

Paige Malik - very helpful and polite young lady helping me to purchase a house in Nantwich. House very overpriced for volume of work that needs doing to it, so I’m hoping she will be a good negotiator in getting the right price for this property.

Neil · 17 March 2026

★★★★★ 1/5

Trustpilot

Very difficult experience

Very difficult experience - recommend other letting agents. Save your time, energy and money. Carried out expensive repair using own contractor and not informing of cost before repair - paying several hundred pounds for a simple light fix, missing rental income despite tenant paying full rent, can't get hold of lettings team to resolve anything so issues naturally escalate, put at risk re compliance checks for gas/electric etc. Raised several issues with Ombudsman after following complaints process. Ended up communicating directly with tenant as was easier and ensured property legal/complaint/safe etc.

Sian · 26 February 2026

★★★★★ 5/5

Trustpilot

I would very much like to thank BJB in…

I would very much like to thank BJB in Sandbach for the sterling work on my Mum's house sale. From the initial valuation and follow up information to completion, the service was both professional and personal.Every time I rang the office, staff were helpful and courteous but I would particularly like to thank Mark for his advice at the beginning of the process and Rueben for his calm, pragmatic and friendly handling of the sale; it made a very emotional process much easier than it would otherwise have been.

Sarah · 15 February 2022

★★★★★ 1/5

Trustpilot

Expensive to sell via this estate agent. Terrible customer service.

I put up my property for sale through this agent. Sadly, it was a bad choice due to their terrible service. Their estate agent costs were premium around 5k for a property worth 180k and I thought I will get premium service but my property didn't even rank high on searches and never got one call or update for the three months it was advertised with them. I couldn't even find my property in searches easily. Three months on with no viewing. Their team don't care about talking or giving updates to the vendor. Miserable experience. Stay away!

Hazel · 18 February 2026

★★★★★ 5/5

Trustpilot

2 good viewings …

March 2024 we had 2 nice viewings with Pat Rigby in Winsford. Pat was lovely and allowed us to have a really good look around. The property on Grange Lane was a surprising gem although sadly a bit too big for us. Thanks Pat see you again in the future. From Mr & Mrs Hayes

Christine · 31 March 2024

★★★★★ 5/5

Google

Ellie was friendly and personable right from the start, nothing was too much trouble. I was a buyer (and therefore not their client and not paying their fees) but Ellie and everyone else at BJB Nantwich treated me with courtesy and respect as though I'd chosen them. It was such a refreshing change to deal with a company with a positive and helpful outlook.

Frances · 29 August 2023

★★★★★ 1/5

Trustpilot

Warning to all landlords

We were unhappy with our experience overall. My Tenants / Customers frequently reported poor communication, noting unreturned calls, unanswered emails, and a general lack of updates. Many found the overall service to be disappointing and unreliable, often struggling to get issues addressed or receive necessary information. Response times were consistently slow, leading to significant delays in resolving problems.

Peter · 29 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

Laura · 12 February 2026

★★★★★ 5/5

Trustpilot

Butters John Bee

Butters John Bee, HANLEYSteven ParkerIt was amazing after I decided to leave my propery on rent, Steve was very professional and found the tenenant with 2 days and completly finalized the whole process with in 3 to 4 days. He was also helping me to sort the EICR report from the person who did it, personally through facebook, Thank you Steve keep up the good work Thanks Arun

Arun · 28 April 2023

★★★★★ 5/5

Google

Paige Malik. We were very happy with Paige who dealt with for our purchase of Yew Tree cottage .Nothing was too much trouble. She was professional, knowledgeable extremely helpful and approachable. All enquiries were dealt with in a timely manner. She is an asset to the company.

Anne · 17 February 2026

★★★★★ 5/5

Trustpilot

James was second to none he went above…

James was second to none he went above and beyond great guy would highly recommend asking for him .

Valerie · 17 May 2026

★★★★★ 5/5

Trustpilot

I had a positive professional quick…

I had a positive professional quick sale within 2 days of putting my house on the markert… with a cash buyer and no chain from us or them… Unfortunately the completion of this sale took 45 weeks, may I add this was down to our solicitors not butters, I had a lot of up and downs, anger, frustration and stress during this time,, For the first 5 months I didn’t have much support, then I spoke to Lynn Beecham from the Hanley office, she was a dream come true, I felt a weight lift off my shoulders and hope for a completion after speaking to her for the first time, although the completion still took a further 5 months Lynn worked so hard trying to chase things up between the solicitors for me and always kept me in the loop, without her I wouldn’t have known half of what was going on and where my sale was up too.she was amazing and very supportive, she is a real assets to the company… well done Lynn she alone deserves the 5 star rating. Thankyou again….

Diane · 21 September 2021

★★★★★ 5/5

Google

Sam at Butters John Bee was friendly, helpful & professional throughout my buying process. Sam was happy to help with the initial paperwork & any queries. Due to personal circumstances I had to put the purchase on hold & Sam was very understanding. Ryan handed my keys over & he was also friendly & professional. Sam has also been very helpful in resolving the few niggles I've had with the new build.

Julie · 29 August 2022

★★★★★ 5/5

Google

Just want to say a massive thank you to Ellie Forbes at Butters John Bee Estate Agents for the incredible service and help she has provided. Over the course of a few hours to get me in the right steps towards my first home.

Tom · 31 July 2024

★★★★★ 1/5

Trustpilot

Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 2/5

Trustpilot

If you're not a cash buyer or a landlord with a portfolio, don't bother.

Expressed interest in a flat for sale. So many questions about "was I an investor" and "was I aware how many investors were interested in this property?", asked for them to get back to me regarding service charges and leasehold etc. That was 4 days ago and I'm still waiting. So learnings are, unless you're planning on buying a fairly expensive property with this lot, or you're a cash buyer or a landlord with a portfolio, forget it . They don't want to know.

Mike · 1 April 2021

★★★★★ 1/5

Trustpilot

Would not touch again if last estate agent in the world

I have used BJB for several transactions, I bought a piece of land via auction conditions, that had lapsed planning, i then got planning although nothing like what was originally advertised, this was obviously muddled through with many untruths about the land, and locations of mineshafts etc, it became apparent that this was not what i had bargained for so with new planning, I placed it with them to dispose of, a valuation was done, and was informed that i should set a guide price at £190k with a reserve of £210k. Although i thought this was generous, i accepted the professional advice.6 days prior to 1st Auction advised that no interest, so to reduce to £170k / £190 Reserve, no bids received.went to auction again for a 2nd time with a reserve of £170k, 2nd auction started, and start price went from £170 to £150k, at this point the auction appeared to attract bids, and went up to £166k, still below reserve, but hammer went down and i immediately text to say accept the bid. Only to receive a message that no bids were received.Time went along and although some offers were made outside of auctions, i finally settled on a sale of £130k, i expected the agent fees to reflect this sale price, i then got the invoice and it stated that the original reserve fee was the outset for this, it was only £500.00 difference, and the agent told me what a superb job he had managed to do to sell it for £130k, despite his first valuation being £210k, being a long term customer i thought (Mistakenly) that they would see reason and actually understand that although the property sold for £130k, they had massively failed in first instance with original valuation of £210k.So overall greed has lost them a customer on this occasion, but please question valuations that they give regarding auction properties, as it suits them to give a high valuation and then get you to reduce it, as there fee is now set at this price despite how poor they perform. to me they did not do magnificently in disposing of the property but did a shambles of a job in the first valuation despite me telling them that i though they had overvalued.

Paul · 8 May 2024

★★★★★ 1/5

Trustpilot

If I could give a 0 I would!

If I could give a 0 I would!I would absolutely not go through this company again far too many wrong doings to list them all, however myself and my landlord both decided to leave Butters John Bee and go elsewhere (one reason being that Butters were holding the land lords money even though it was paid by ourselves) You just get messed about and passed from pillar to post when wanting answers or something done they really couldn’t care less! Molly Farrelly is a complete waste of time and so is everyone else to be completely honest!I certainly would never recommend this company to anyone and I know a couple other people who have had extremely bad experiences with them also. AVOID! I’m now with Bellwood Lettings and they are 1000000x better!

Jenny · 6 May 2024

★★★★★ 5/5

Trustpilot

I've dealt with Butters John Bee…

I've dealt with Butters John Bee Sandbach on 4 occasions now with buying and selling properties. The service has been brilliant. Cant fault them, from start to completion they have always kept me informed and most importantly have always completed the sales and purchases swiftly. Special mention to Natasha Forsyth for always going above and beyond to make the process stress free and always dealing with things professionally and swiftly. Thank you Natasha and thank you to BJB. Kindest Regards Brian Gaffney

Julie · 16 February 2021

★★★★★ 5/5

Google

Thanks Charlotte for your help in my flat purchase, I am very happy and appreciate your time and effort chasing up parties and dealing with all my queries so quickly and efficiently throughout this process. You were always so patient, approachable and reassuring and I will be recommending you to friends and family :-)

Fran · 1 January 2024

★★★★★ 5/5

Google

I couldn't be more pleased with the friendly, open and honest service Lisa at BJB recently provided. There was a long hold up in exchange of contracts on my sale due to my purchaser's own purchaser. I knew whenever I spoke to Lisa she'd give me a calm and collected summary of where we were, what she was going to do and what I might want to do to gently move things along. I would recommend BJB to absolutely anyone going through a home move. Thank you so much to them.

David · 29 August 2020

★★★★★ 5/5

Trustpilot

Customer Service Second to None

Having recently enquired and then viewed a property with BJB I have to say from the initial telephone enquiry, Patricia Rigby Sales Negotiator was friendly, professional and very thorough. I was kept in touch of the viewing appt by telephone and both Patricia and Sophie were just as friendly and professional on the viewing day, answering any questions I had. Thoroughly Recommend BJB

L · 12 March 2023

★★★★★ 5/5

Trustpilot

Appreciate the valuable assistance…

Appreciate the valuable assistance provided by Abigail Griffiths and Max Astley in making our move to our new home in Stoke a pleasant experience. We are grateful for professional and prompt response to all our queries and that they cared for our expectations as customer. Thank you.

Mridula · 26 August 2026