Trusted Agent profile · Mutley
★★★★★
582 reviews across 2 platforms
77 North Hill, Mutley, PL4 8HB
Beresford Ward's office in Mutley, at 77 North Hill, is rated 4.6 out of 5 across 582 reviews on two platforms, including 106 Google reviews rated 4.4.
Every review we hold for the Mutley office, from every platform, shown as written. First names only.
4/5
GoogleStephen was a huge help in getting us across the line in our sale. Our buyers were the most unbearable awful people who threatened to pull out hours before we'd agree to exchange as we needed to extend our completion date by 4 days (change …
Hi Jamie, we are so glad Stephen was able to negotiate and get the exchange completed. Thank you for the positive feedback. Best wishes.
5/5
TrustpilotAlice Norkett, Maldon
Alice Norkett has been extremely helpful this year, as she always has in previous years. Assisting in a rental property in St Lawrence with great success. Though we had an issue with our initial potential tenants, Alice soon had another lined up with quick paperwork allowing tenant to move in almost immediately. I chose to use beresfords purely on the professional and friendly nature of Alice. Her communication is always great and makes my job a whole lot easier!
Hi Antoinette,I wanted to respond personally to the detailed review which you posted recently. I am pleased that Alice Norkett has assisted you in an effective manner over a number of years and I know she will be very grateful for your positive feedback. We all appreciate the business that you continue to provide to us and thank you sincerely for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotCharlie Richardson is a very likeable…
Charlie Richardson is a very likeable guy who went above and beyond with his assistance.Polite, well informed and well dressed it was a pleasure to have dealt with him. I would definitely recommend him and beresfords to anyone else in the future . Charlie will go a long way with such an excellent attitude. I wish him all the best.
Hi MaureenThanks for taking the time to provide us with your feedback. I am pleased that you were impressed with the service extended to you by Charlie and the rest of our local lettings team. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotTried numerous time to book a viewing…
Tried numerous time to book a viewing with this company. Beresford. But they insist that I cannot unless I use their own mortgage advisor / broker. They constantly want to upscale me with their services. Rather than focus on what I am asking for. So hit a brick wall . Cannot view the house to make an offer on it. Time wasters.
5/5
GoogleStephen and Sarah were both superb when helping me sell my property. A quick sale, above asking price, a quick and smooth sale, with good communication along the way, so much better than my some of my past experiences! Can't thank them enough, or recommend them enough!
Hi Steve, thank you for taking the time to write a great review and sharing your experience with the team. We are so glad the sale was smooth and above asking price. We appreciate the support and are always here to help. Best Wishes.
1/5
GoogleIf I could give zero stars I would. This company & the landlord caused us hell for 3 years. Chasing multiple repairs for over 12 months, having to seek help from MP, council and solicitors due to them not fixing issues on time, some of which posed a threat to our safety within the property. DO NOT RENT ANY FLAT IN WILTON STREET - you will regret it, it is not worth the hassle, they have not fixed any issues, including the sewage smell in the bathroom. Tenants leave all the time, never stay for long due to the problems, they just want tenants that will put up and shut up and this is not right !!!
We’re truly sorry to hear about your experience. Your concerns are important to us, and we take them seriously. We strive for better communication and timely repairs, we appreciate your feedback and we have tried contacting you today to understand what support is needed, please do get in touch so we can better understand the issue you have described.
5/5
TrustpilotGiven our move to a rental was an…
Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.
Thank you for providing your detailed feedback. It was great to read that our lettings team in Brentwood were able to assist you in what transpired to be a slow and complicated move for you. I know that Adam and Eleanor in particular will be very grateful for your kind words regarding their patience and assistance in this matter and we wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotHornchurch Branch very poor service
I see a property for sale with the Hornchurch Branch. I phoned on the 30th to ask to view and was told no more viewings until new year. I walked passed the Branch just after and see two staff in there not doing alot. I then phoned new year on the 3rd to view on the 8th. Was told we do not do viewings on Sunday but one of our staff lives local and he is also doing another viewing. The time would be 11.30. Good news as it takes me a hour to get to the property. Had a call on Saturday 7th by the man who I was going to meet. He said he does not have a car and can we do next Sunday.?? I told him Someone else could view during the week and make a offer? I said I have made arrangements at my end as to get there as arranged. I did offer to collect him as he did not live far from the property. He said he would phone back. He did st 16.45. I missed the call and called back at 16.48 No answer, phoned again at 16.52 went through to main office switchboard. They emailed the branch to call me and said they don't shut till 5.30. I phoned again at 17.02 and 17.10 no answers and no calls back. So do I travel for an hour to get there at 11.30 Sunday 8th or do I not go as there will be no one to meet me. Absolutely very poor customer service. Good excuse for the guy who was meant to me as he phoned but no answer. So why did he not try again. If anyone is reading this don't try to sell your house with Beresford Hornchurch Branch they don't careComing back from your reply I did have my phone with me. There was No Call Sunday morning and with my partner I still attended at the original agreed time. And I did speak to a neighbour of the flat for sale talking about maintenance charge etc. Also today 9th Jan still have not had a call from the branch
Hi Richard,Having read your review from the weekend, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with the local office and the individual concerned, I can confirm we did in fact attend the appointment yesterday as arranged.My colleague in the local office initially advised he would show you around yesterday, Sunday 8th. However, his situation changed hence his call to you on Saturday 7th to see if he could reschedule for the following Sunday. It is unfortunate you were not available to answer his return call later in the afternoon, as this was made just prior to our closing at 5pm. I am sorry you were advised incorrectly that we closed at 5:30pm on Saturday.Our consultant rang you again on Sunday morning, prior to the appointment, but again failed to reach you. He then went to the property and waited ten minutes for you to attend, again trying to reach you by phone.We will always do our best to accommodate any viewing request, however there may be times when this is out of our control, depending upon the circumstances. Please note we do not work on Sundays so therefore our consultant was giving up his own time to accommodate you. Please do not hesitate to call the office if you would like us to rearrange the appointment. Should the property be suitable, I would not want you to miss out on the opportunity to view.If I can be of any further assistance, please contact me on a.horsley@beresfords.co.ukAlison Horsley, Customer Services Manager
5/5
TrustpilotLauren Senior
Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!
Hi Basy Thank you for posting your detailed review. I am pleased that Lauren provided you with an efficient and professional service, maintaining clear communication with you throughout. It's great that you would not hesitate in recommending us to others and we all thank you for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleCharlie was really great with our whole property hunting process. He was more than happy to answer any questions we had and helped us find our dream flat.
Thanks for the fantastic feedback, Ellie! We're thrilled to hear that Charlie made your property hunting experience a great one. Finding your dream flat is what we strive for, and it’s wonderful to know he was there to help every step of the way!
5/5
GoogleCharlie has been more then helpful with finding and getting the tenancy process, with the fast and efficient process very easy and fast. Would definitely recommend the agency.
Thanks for the fantastic feedback, Oliver! We're thrilled to hear that Charlie made your tenancy process smooth and efficient. Your recommendation means a lot to us!
5/5
TrustpilotRental Renewal
Rental property was due for renewal in January. Lauren contacted us and provided the options available and the current market rate.Lauren then contacted the tenants straight away and new terms were agreed within a couple of days. Good clear communication and Lauren made the whole experience very easy.
Hi DeborahWe appreciate you providing us with your feedback from your recent tenancy renewal. I am pleased everything proceeded without issue and that you felt the communication between Lauren and yourself was effective. We always strive to make these negotiations as easy as possible for all concerned.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Help With Our Deposit Return
After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.
Hi Baris Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotJane Mann at Berefords Country and…
Jane Mann at Berefords Country and Village was an absolute pleasure to work with. From the moment she viewed our property, her professional advice and empathy in a difficult market was extremely appreciated. A clear communicator, very experienced, and always quick to respond. We very much appreciated her candid approach and support. Thank you.
Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
5/5
TrustpilotLauren Johnson & Team were excellent
Lauren Johnson and the rental team were excellent. They kept me in the loop throughout and were very thorough in dealing with my requirements. Would highly recommend.
Hi Christian Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
Trustpilot5 Star Review for Kris!
I cannot praise Kris Murrells at the Chelmsford branch enough for his exceptional service in the lettings team. Kris went above and beyond, proactively chasing every enquiry and guiding me seamlessly through the entire process. His efficiency and dedication made the entire experience a breeze. I cannot recommend working with Kris enough if you're in search of a new home. He truly made the difference. Thank you, Kris!
Hi Taj,Thank you for your feedback regarding our lettings team in Chelmsford, but especially regarding Kris who you found helped make the whole process stress free and seamless, during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHannah grant is a great asset to your company
Popped in to Brentwood beresfords Saturday the 6th of August to inquire about flats to rent in the local area, Hannah found a flat for me to view and arranged a viewing the same day at 3 pm. The flat was exactly what I was looking for , Hannah was a very professional polite down to earth lady who made me and my daughter feel very comfortable. I said I was very interested in the flat ,but maybe just give the carpets a clean, within a hour of viewing Hannah called me back to give me the good news the flat would be mine with the bonus of new carpets being fitted !. So thanks again Hannah for making it a very pleasant journey from start to finish
Hi ColinWe appreciate you taking time out to leave your feedback. I am pleased that you were impressed with the level of service delivered by our lettings team in Brentwood, especially Hannah. It's great that we found you a suitable property to rent, and that your journey throughout the application process with us went without issue. I hope you are happy in your new property.Steven BondManaging Director - Residential Lettings
5/5
GoogleThey have changed my life for the better, and I can't thank them enough. They helped me get out of a 'supported accomodation' supplied by the council and BCHA, where I was being financially abused, stolen from and bullied by other residents. Beresford Ward were able to move me in my lovely new flat within a week! They will always have my love and appreciation for rescuing me from this situation. Thankyou folks x I would especially like to thank Debi Brennan and Jackie Ward. who went out of their to make me feel comfortable because they knew I am autistic. I was helped at every step of the way, from viewing the place to filling in forms and understanding my tenancy agreement.
Dear Kieren, Thank you for such a wonderful, heartfelt review. I'm delighted that my team were able to assist you and that you have settled in the property. I wish you all the very best in your new home. Kind regards Mark Ward.
5/5
TrustpilotGreat customer experience
I saw some properties advertised by Beresford. Made contact and one of their property consultant, Hannah Grant responded. She called me to get my specific requirements for my next rental property and she understood what I needed. After our initial chat, Hannah was on the ball. She was passionate and hard working always alerting to new properties not even on the market yet. She put me first and would call me as soon as a property (she knew I would like) was available to view. Showed me great customer services. I thoroughly enjoyed working with her and would return when in search of my next property.
Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThoughts from a property virgin
Tessa and the team in lettings have been nothing but a joy to work with for the last 12 months.This was my first buy to let property and Tessa took her time, explaining everything to me clearly and concisely, avoiding all the pitfalls and helping me every step of the way, the fully managed service meant i never had to worry about the tenant in my property, who was checked and refferenced before entering and was put in constant contact if any issues arrose.I cant thank Tessa, Sarah, Dominique and the rest of the team enough for their hard work and service.
Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotWe had such a positive experience with…
We had such a positive experience with Jasmine, our check-out officer. She was absolutely lovely from start to finish, professional, approachable and incredibly helpful.
Hi Carla Thank you so much for leaving such a detailed review. I know that Jazmin will be thrilled with your comments regarding the service she provided you with during your check out. It can seem a daunting process sometimes for our clients, so it is great to know that she kept you well informed of progress throughout. We hope to be of service to you again in the future and very much appreciate the 4-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleScott and his team were super lovely, very helpful and friendly. I was a first time buyer and Scott made the process very easy, kept in touch all the time and didn’t mind me ringing multiple times a week for updates!!! Was happy for me to book more than one viewing and all round very nice team.
Hi Lauren, Thank you for sharing your experience with Scott and how helpful and friendly his team were. We are glad Scott made the process easy and kept you informed. We hope you found your dream home. Kind Regards Chase Buchanan
5/5
TrustpilotExcellent and fast services
Excellent and fast services. My experience with Beresford letting has been a great and easy process. Great value for their services. Thanks to Chris and Abby for giving useful information and thanks to all the staff in Beresford letting. I really appreciate it. God bless you all and keep on with your hard works
Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotChelmsford rental .
I have been very impressed with the professional approach of the whole rental team at Beresford Chelmsford . Cameron and Tom wasted no time in organising viewings and helped me with the final decision on prospective tenants . Abby Johnson has been polite ,efficient and has been an excellent communicator throughout the process.
Hi JimmyThanks for taking time out to provide us with your feedback. I am pleased that you have been impressed with the professional approach of our lettings team in Chelmsford and it is great that we have managed to find suitable tenants for you. I know the entire team will be very grateful for your kind words, as we all are for the 5 star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresford Ward's Mutley office has 582 reviews across two platforms: 106 on Google, 476 on Trustpilot (across the whole business).
Beresford Ward Plymouth is rated 4.6 out of 5 across all 582 reviews, and 4.4 out of 5 on Google from 106 reviews.
Beresford Ward Plymouth, 77 North Hill, Mutley, PL4 8HB.
