Reeds Rains, Morley reviews

★★★★★ 5/5

Google

I recently purchased a property through reeds rains morley. Being a first time buyer it was very daunting but Rachel couldn’t help enough. No question was too stupid, even if it wasn’t to do with our sale! If Rachel was not available to talk to one of the team would always try to help or always get her to call back, and she always did. Very personal, responsive and professional service!PositiveResponsiveness

Phoebe · 25 August 2021

★★★★★ 1/5

Google

Where do I even start? Aug 2017 we moved into a flat via Your Move Morley branch and it's been nothing but total anguish. First thing we did when the 6 month tenancy was due? LOOK FOR A NEW PLACE TO LIVE, FIRST AND FOREMOST! We didn't want to spend another second of our time with any kind of association with Your Move Morley nor our unresponsive and utterly disrespectful landlord MR HING. Everything was always "We're unable to get in touch with the landlord", we were always held at his mercy! Your Move should have something in place that if the landlord is unreachable/AWOL within a REASONABLE period of time they have to act on behalf of them regardless what the issue is. So when you end up not having a working shower for 3 weeks and you're still expected to pay the full rent you can't help but feel like you're being taken for a ride! Throughout our time with Your Move, even now, it feels extremely one sided and in the landlord's favour and WE'RE the ones who have been paying the rent every month! It'll be 14 days since we vacated the property and we're STILL waiting for the landlord to sign off the inventory. ------------------------------------------------------------------------------------------------------- If I could review without having to give a star, I'd give -1000. I'm currently on a family holiday in Croatia (this is how outraged I am, I am taking family time out to write this review) Utterly disgraceful 'customer service' from the Morley branch. I sold my house via Your Move Moortown branch earlier this year and Marilyn and Beth were an absolute delight, honestly a godsend. Nothing was too much to ask for and they did everything they could to make the process clear and straightforward. Incredibly helpful and without a shadow of doubt they're assets to Your Move. But, what a shame the Morley branch aren't even a scratch on the Moortown team. When my boyfriend and I saw that the flat we've current just moved into (well, trying to) was via Your Move Morley I thought "Fab, we'll be in good hands." Oh god how wrong was I... Like what some reviews have already mentioned, NONE of our emails nor calls were returned, they were just normal enquiries such as confirmation of moving date, furnishings etc, so nothing which required an answer from NASA. Not even just a courteous acknowledgement reply of "Were looking into it, we'll get back to you." kind of thing. We can't believe how much we had to chase them for answers to pretty basic questions. Prior to signing any contracts my boyfriend explicitly asked for confirmation that the flat would be ready to move in on the 11th Aug (yes, today), which meant the flat would be deep cleaned, tiles in the bathroom re-grouted, silicone sealant redone etc etc. And this was agreed and confirmed. 9am today my boyfriend filled up the car and went to collect the keys from the Morley office as advised. They had no keys to give. Did anyone think it would be courteous and just good basic customer service to contact the tenants to inform that the keys wouldn't be ready to be picked up? No. A few hours passed and the keys were ready. A big huge bunch of keys which even the agent didn't know which ones were for what, so my boyfriend worked them all out and it transpires that only one out of the bunch actually open/lock something in the flat. But the tipping point was that flat itself has not even been cleaned!!! And there's rubbish in the flat! It's in no state to move into, the soonest Your Move can get someone in to clean is tomorrow so my boyfriend has ended up cleaning the flat himself. AVOID YOUR MOVE MORLEY BRANCH LIKE THE PLAGUE.

Wai · 30 July 2018

★★★★★ 5/5

Google

From the moment Danni Dickinson came to chat to us about putting our house on the market right up to moving we have received nothing but the best customer care that we could have wished for. All staff seemed efficient and organised. We were kept up to date at all times and really felt that we could leave things up to Danni to take care of. Any queries we had were answered very swiftly. Thank you reeds rains and thank you Danni!

Chris · 19 January 2018

★★★★★ 5/5

Google

Received a fantastic service from Bed Reddey at Your Move in Morley. Could not have asked for better help and support regarding moving into a new rented property. We had been treated badly by our previous letting agents, so the fact that Ben went out of his way to make the process of moving as convenient as possible was very reassuring for us. Ben provided an excellent service throughout. Would definitely recommend YourMove to friends and family.

Kate · 29 July 2019

★★★★★ 5/5

Google

I had previously tried to sell the property just after the housing market crashed and having bad experience after bad experience. This made me very nervous this time round, coupled with the fact I live 200 miles away from the actual property! Rachel Clark was my guardian angel at the other end of the line, always willing to help and follow things up. She went above and beyond and was often chasing things the solicitors should have been. I would thoroughly recommend this branch of Reeds Rains and maybe youll be lucky enough to get Rachel Clark. Rachel, if you see this, THANK YOU!

Claire · 19 January 2017

★★★★★ 5/5

Google

Dealing with Reeds Rains has been an absolute pleasure two members of staff in particular are a credit to Reeds Rains ! Danni Dickinson who I have mainly been dealing and she has had the time and patience to help with my every need throughout this stressful time. Rachel Clark is like her right hand woman and anything I have needed when Danni has not been available Rachel has gone above and beyond to make sure I get the answers and the help I need in my new beginning of life. I would strongly recommend to my friends, family and strangers if they are wanting a happy, friendly perfect service then these two ladies will do the business for you !! Teresa Starbuck - Seller of Sandringham Fold

Teresa · 19 January 2017

★★★★★ 5/5

Google

I recently Let a property through Reeds Rains and the service provided by Isobel was fantastic. She was extremely helpful in making the process as smooth as possible for a timely move. Easy to contact via email or phone, and always happy to answer any questions and explain the next steps required. I would definitely look to use again and recommend Reeds Rains and Isobel to others.

James · 18 January 2022

★★★★★ 5/5

Google

After what has been an absolute nightmare over the last 3 Months due to my own rubbish agent, Michael is simply amazing. I only wish I would have sold my property with him. He clear, direct and absolutely honest. He has gone above and beyond for us and we can’t thank him enough. If your looking to sell, stop looking, you just found your agent.

Carol · 19 August 2024

★★★★★ 5/5

Google

A big thank you to Rachel Clark for her dogged determination to get a completion date for us when issues further down the chain threatened our house move. I would highly recommend Reeds Rains for the friendly professionalism shown from the initial valuation to the completion of our house sale. We received regular updates and there was always someone available to answer queries no matter how big or small. Definitely a 5 Star service.

Catherine · 19 January 2020

★★★★★ 5/5

Google

Myself and my best friend moved with Your Move a year ago, we had a few issues with our house when we first moved in and the staff at Your Move were absolutely fantastic and helped us every step of the way. I'd like to say a massive thank you to Ben Reddey, he's been wonderful and gone above and beyond for us. He's a credit to Your Move! Thank you very much Ben!

Kirsty · 29 July 2019

★★★★★ 5/5

Google

I would like to thank the team for the recent sale of my house and a big thank you to Rachel Clark . The service that i received from Rachel was excellent and was always kept up to date with everything that was happening I always felt as if I was the only person that she was dealing with throughout the process of the sale of my property . Very pleased and again thanks Rachel

Steven · 19 January 2019

★★★★★ 5/5

Google

Renting a property which was dealt with by Tania. Very helpful and she went that extra mile to get all paperwork etc done as quickly as possible. Tania kept me updated step by step via email and telephone. I was really happy with the service I received. Thanks Tania for all your help. :) Katie I would also like to thank Jeanette too you have also been great with everything. Great team work! Thanks Katie

Katie · 19 January 2019

★★★★★ 5/5

Google

We bought a property through Reeds Rains at Morley. Rachel Clark was very helpful when the purchase was going through. After renovating the house Jeanette Gregory, Lettings Manager give us lots of advise when we put the property for up for rent, Jeanette is very knowledgeable & most efficient. We have found that Jeanette & the Morley team are very friendly & helpful. We certainly hope to do more business with them in the future.

Christine · 19 January 2019

★★★★★ 5/5

Google

Great experience with Reeds Rains who helped us finding a tenant. Ellena has been brilliant throughout the process and stayed on top of things with regular and timely communications. The tenant on-boarding process was very smooth and stress free. Highly recommend the lettings team at Reeds Rains.

Vijay · 4 April 2025

★★★★★ 5/5

Google

We had a smooth and professional assistance from Ellena Bates. She was awesome in walking us through the whole process and had maximum patience with us during it all. Thank you Ellena.

Joy · 25 July 2024

★★★★★ 5/5

Google

What can I say.. fantastic service from start to finish from every member of the branch! I thought selling our first home would be stressful, but straight away we had our minds put at rest by the Morley team. Always at the other end of the telephone whenever we needed them. Special mention to Rachel who continually went above and beyond and was a delight to deal with. Thanks for everything x

Rachel · 19 January 2020

★★★★★ 5/5

Google

I was extremely happy with the service provided by Reeds Rains, Morley branch. I was contacted regularly in relation to my purchase and they were more helpful than my estate who I was selling with! Next time I move be it a purchase or sale I will be taking my business to this branch and Danni in particular who was most helpful throughout the whole process. Thank you Reeds Rains & thank you Danni!

Steven · 19 January 2019

★★★★★ 5/5

Google

Excellent service from Reeds Rains, but most notably from Michael Sutcliffe who helped steer me through the house selling and buying process. It was good to know there was someone there to help when things were getting draught.

Carolyn · 13 December 2025

★★★★★ 5/5

Google

We would like to say a massive thank you to Danni Dickinson, she was a massive help to us when we were in the process of buying house. She is very friendly, helpful and always had an answers on all our questions. Brilliant customer service, i wish all agents was like her. Without her the process wouldn't be as smooth and fast. Thank you very much Danni it was an absolute pleasure to deal with you!!!

Anna · 19 January 2017

★★★★★ 5/5

Google

Rachel Clark at Reeds Rains managed the sale of our property and we could not have been happier with the service we received. Rachel went above and beyond to ensure that we were regularly updated with progress, and to make sure that the process went smoothly and completed in a timely manner. We would highly recommend Reeds Rains Morley to anyone selling a property. Thanks again Rachel :-)

Keiran · 18 January 2021

★★★★★ 5/5

Google

I found the staff at Morley to be extremely friendly and most helpful even when you are feeling depressed that your house will never sell they have a way of making you think the buyer is just found the corner and will be the next viewer. The same applied when we struggled to find what we wanted. Would recommend them to all sellers and buyers especially Danni Thank you for all your help.

Thomas · 19 January 2019

★★★★★ 5/5

Google

Tia was a great help when looking for a perfect house for me and my partner, she has provided all the information and help when it came to the property search. After picking the house, Myles was a tremendous help when sorting out all the files and getting everything in place. He was speedy with all his replies and always provided all the information we needed. We found the moving process quite stressful at first, but Reeds Rains helped and reassured us throughout the entire process. They were always friendly and ready to answer all of our questions and concerns.

Maja · 22 June 2023

★★★★★ 1/5

Google

Utterly rubbish service. Worth zero star. Our property was available to rent in mid Jan., person handling it did not ask for all the paperwork until tenant is finally ready to move in at the end Mar, WHILE WE ARE ON HOLIDAY, in between this 2 months, changed two person handling the rental. Delayed another month, and pop up the 3rd person handling our rental property, asked for signed tenancy agreement, no news. Absolute ripe off for £600, on top had to pay for inventory report which we never ordered, the report missed a room, a big area of concern. All deducted in the first month of rent they collected.

YY · 14 June 2024

★★★★★ 5/5

Google

I used Reeds Rains to sell my house and they were amazing. It was not an easy one for a variety of reasons, but Michael had my back the whole way through. He was very proactive in everything, and I would have struggled without him in my corner. I honestly cannot thank him enough for his support during the whole process, even when things were going a bit wrong, and it seemed like there was no end in sight. I can not recommend him highly enough.

Samantha · 31 May 2024