Ashberry Homes North West Moreton reviews

★★★★★ 5/5

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A big thank you to Kate Middleton [Site Manager - Plot 100 Ashberry Homes]

A big thank you to Kate Middleton who was our Site Manager - Plot 100 Ashberry Homes.We saw Kate Middleton only on our key collection day face to face in person, when she did our home demonstration tour and we were very impressed with her friendly happy person easy-going personality, and with her in-depth professionalism and her detailed eye to the attention required and knowledge of the work on her site which she was looking after from the start to finish.To us we personally felt, Kate, builds every home as her personal home with a lot of love and care and with passion and quick smart eye detailed attention/review to even minor work to finish line with perfection to it.Our mortgage offer was expiring on 31st Dec, Me and wife were so stressed if we would get the keys before Xmas, we got our keys 2 weeks before Xmas break which is perfect, This would have not been possible without Kate Middleton and her brilliant team effort and all the hard work, who worked round the clock with strict timelines and the finished as scheduled for the New Built home which is so very challenging in the pandemic situation.We are so lucky, we had Kate who we see as a gorgeous Angel to give us our new beautiful home as our New Year gift well in advance and we are so very pleased.A big warm thank you hugs from me and our family.Kader/Fathima & kids

Kader · 12 December 2021

★★★★★ 5/5

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Clear and transparent

Clear and transparent team. Helped educate me through each process along the way.

Gavin · 1 March 2026

★★★★★ 1/5

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Project the image of greed. Business model needs looking at.

Bellways business model appears to be heavily stacked at the front end, pouring glitter into getting you past the completion date. This is well worked upon and appears to be where the main customer facing training and effort is placed. Unfortunately in my experience it all goes rapidly down hill from there. Once your money has changed hands their reflex muscles appear to disintegrate. The girls at the sales office were great. Polite and knowledgeable in all aspects of the move, both practically and legally. I take my hat off to Sally and Rachel, they made life much simpler navigating through the solicitors and local authority hurdles. No issues here. But once I moved in there was a series of snags which came to light. Again to be expected and not unusual for a new build. But over 30 of them! Rather extreme. The vast majority of the issues were mainly through either bad or lazy workmanship from the various trades. I had one snag repaired that ended up in a worse state than before the repair took place. Have been in the house for 102 days since writing this, still waiting for a cupboard shelf to be delivered and 3 of 5 large cracks in the brickwork to be repaired, amongst a few other minor things. The cracks were a consequence of the builder omitting to put any expansion joints in the outer skin brickwork when the hose was being erected. Give them their due, they admitted to this mistake pretty quickly but given the fix to this is to grind 4 wide grooves running from roof to floor, it is not something you can sneak in without anyone noticing. Especially the killing an area of grass part because they couldn't be bothered putting a board or tarpaulin down before mortaring in the replacement bricks? Although a very nice guy, the site manager seems exasperated as I know without doubt he is getting it from all angles. This is not grapevine hearsay plucked out of the ether as I talk to a lot of my new neighbors who appear to be having similar experiences with regards snags being fixed promptly. The jobs are slowly getting done but the key word in this sentence is slowly. It has become a bit of a joking point now that in the time it has taken them to get me a new shelf, pointed out it was missing on day one. They have built to near completion, 6 new houses. Three of them are now occupied. This shows to me exactly where their priorities lie. The ironic thing is I was looking at two new builds, the other by a competitor developer in Sundial Place in Knowsley Liverpool. Jellicoe Gardens pinched it purely by location. Am I sorry now. Two couples I got to know whilst making enquiries at Sundial Place and have since spoken to are extremely happy with their purchases apart from the odd niggles which were promptly fixed.

Phil · 1 August 2023

★★★★★ 5/5

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Michael has been so very kind and…

Michael has been so very kind and patient with me, explaining everything clearly and happy to answer any of my questions. He's a huge asset to the company.

Lynda · 23 April 2025

★★★★★ 1/5

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Ashberry responded & got it sorted - NOT!

Following on from my review of yesterday, regarding their Melton Mowbray site off Leicester Rd, I got the following response:Reply from Ashberry HomesA day agoHello Adie and thank you for taking your time to leave this review. As a responsible housebuilder it's never our intention to cause any unnecessary disturbance to our nearby residents. Please be assured that we’ll pass along your concerns to our appropriate divisional team, who will investigate this matter and ensure that the impact of all construction activity is being kept to the minimum practical levels and that activities are only carried out during permitted working hours. Many Thanks, Team AshberrySo, that will get it sorted, right? Of course not. They were opening the gates to the compound at 7.20am this morning, & the JCB (beep, beep, beep!) was started up by 7.39am! So, when exactly are they going to ensure that ‘activities are only carried out during permitted working hours’? Surely the compound shouldn’t be open until 8am? Is the tail wagging the dog, or are the workers only doing what Ashberry tell them to?If Ashberry are building houses next to you expect a lot of early morning wake-ups - even on the weekend.

Adie · 19 July 2023

★★★★★ 1/5

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Ashberry’s concern for planning permission & residents

Ashberry’s Planning permission on their site next door to us in Melton Mowbray states no construction can take place outside the hours of 8am to 6pm on a weekday, and 9am to 2pm on Saturdays. They should not work at all on Sundays. Do Ashberry Homes care about the council’s planning rules, or the local residents? That’ll be a big fat no. Months of starting at 7.30am or earlier, even on Saturdays. On the 9th July they even worked on the Sunday. Contractors literally laughed in our face when we complained. Council informed us they had spoken to Ashberry & we waited to see what happened. Amazingly, they didn’t start work on Saturday 15th till later in the day, didn’t start work on Monday 17th till 8am - the correct time! All good? No, it was a brief respite - Tuesday 18th back on site by 7.30am. So from Ashberry it’s a big up yours to the council & up yours to the residents who suffer & complain. What a great company.

Adie · 18 July 2023

★★★★★ 1/5

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Total disregard for residents

Total disregard for residents when they build, beware if they come near your home. Happy to breach construction time regulations starting at 7.25am every morning and working on Sundays when very clear they shouldn’t. When you go on site there is no Manager around, so who knows what the quality of build is like. Now complained to Council .Well following on from the above absolutely no action by Ashberry! Even the Council cannot get hold of any representative! Every day of the week 7.30 or before. Your planning is clean 8 in the week 9am Saturday.

Adrian · 13 July 2023

★★★★★ 4/5

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Very easy to deal with excellent…

Very easy to deal with excellent attitude good communication skills

MR · 17 March 2026

★★★★★ 5/5

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Great customer service and beautiful home

Both Christine and Angela were fantastic and provided us with confidence going ahead with our purchase of the Angelica - beautiful home!

Blandld · 28 February 2024

★★★★★ 5/5

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Buying an Ashberry home at Carrington…

Buying an Ashberry home at Carrington view and service has been outstanding. Lynsey at sales is so friendly, helpful and welcoming every time we see her. Gavin the site manager is very approachable. Extremely helpful and very knowledgeable on the build progress of our house. Mark (assistant) equally as helpful and very nice. Makes the process of buying our new house that more special.

Mr · 21 June 2024

★★★★★ 5/5

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The sales representative made our…

The sales representative made our experience seamless and easy on decision making.

Kelechi · 8 October 2026

★★★★★ 1/5

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Terrible Customer Service and lots of issues on a supposed new build

We bought a new build with the idea of having limited issues but that's not the case. From use of substandard products to customer service ignoring your email for days (which by the way when you call them is what you are told to do, send emails) to appointment for urgent issues not being communicated with contractors and you having to do the calling back and forth to ensure they do the right thing to head of customer care not as much as acknowledging complaint much less responding to it. Too many issues in less than 2 years with a new build. Thankfully we have lived in one before (not this developer) and we know this isn't usual. We've had contractors that come in also complain about issues we are having and how things have being done. It is appalling to say the least and quite frustrating.

Bukky · 14 June 2023

★★★★★ 4/5

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Customer service attendant was of great…

Customer service attendant was of great help

Babatunde · 31 March 2026

★★★★★ 2/5

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Disappointing garden drainage issue

We moved into our new home by Ashberry in Stockfield View @ High Point Village in late Feb 2023 and realise that the garden has heavy drainage issue in April, we have reported it to the site manager and customer service however no construction was being done for more than 2 months to solve the issue. In April we were being told that drainage work will commence on week of 15 May, however no one has came and we were trying to follow up with customer service in late May who finally told us the team had impression that we have already commenced our own work in the garden therefore warranty will not cover, but all we did was digging one trial pit and found the water lodge issue therefore we have stopped doing anything waiting for draining work to come in. Now customer service said we will be covered but they are waiting for quotation / approval / landscaper availability so it’s like we are back to square one waiting again. The garden is now full of mud and pond. We were being told there’s 3 meters of clay underneath the top soil. This is very disappointed with such valuable property but under expectation gardening set up. The drainage work should go in before the house is marked for completion as the site team is well aware of the clay issue during the built.

Fiona · 5 June 2023

★★★★★ 5/5

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Georgina on sales reception Newcastle…

Georgina on sales reception Newcastle Church view is a credit to your company. So friendly, helpful, Professional and one of the most honest and down to earth sales person we have ever met. I do hope this gets to her and she is truly credited for all she does for Ashberry homes. What a fabulous person Georgina. Thankyou for everything you did for us. Carol and Ron

Carol · 30 March 2024

★★★★★ 5/5

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Harwood Gardens great staff

Nilesh at Harwood Garderns has been very constructive in the approach of procuring the house at Harwood Garderns. We like the video chats with him to see progression of the build development and help with our kitchen/flooring selection. we are happy so far.

Bhavin · 15 February 2022

★★★★★ 1/5

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Terrible customer care

Moved into my first house in Horwood Gardens, Leicester a year ago and the actual house itself is well built and initially we only had a few snags that the sales team and on sight builders were very helpful in resolving. About 3 months after we moved in we were asked to fill out a NHBC survey which we happy to do as the service besides was good at the time besides a couple of minor things.Since filling out that survey we’ve been told to always contact customer care with bellway/Ashberry and they have been absolutely useless!In a new build home as time goes on you can get some snags which we have been getting such as our home doesn’t get heated up very well and this has been going on for months with no resolution. The issue we have is with customer care, they’re very quick to let us know they can’t help and that it’s not a part of their job, but I’m confused as to what is their job since they’ve not been helpful at all. They’re rude, have made our experience horrible, inadequate, don’t listen to our problems and are completely insincere. When we try and hire our own contractors to fix issues they will not, they spy on our home and what we get done and then we get emails to say our warranty is void.We were one of the first families to move into Horwood gardens and were given NO added incentives such as free flooring etc. whereas now every new neighbour I have has mentioned they got several incentives for no added cost. Lovely homes, lovely sales team, TERRIBLE customer service.Will not be purchasing a new build again from Ashberry/Bellway due to customer care which you need to be effective due to the number of issues that can arise in your new build home.

Zoya · 24 April 2023

★★★★★ 5/5

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Looking forward to our new home

Despite the fact that the plot was not our first choice we are happy with the second choice. Our viewing on Saturday was good and we have a lot to think about with regards to finishes. Hopefully our change requests will be met with a positive response.

Nick · 1 June 2021

★★★★★ 5/5

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Chrisie was excellent throughout and…

Chrisie was excellent throughout and put in extra time and effort with us to ensure we were best served. She kept in touch with out the feeling of pressure. It has been a pleasure to deal with her .a credit to your company. Kind regards Michael Beall

Michael · 19 May 2021

★★★★★ 5/5

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Brilliant customer services

Brilliant customer services, friendly staff and the quality of support

Mr · 7 October 2026

★★★★★ 1/5

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Sales Assistant - Hartshorne View

I have recently purchased a house at Cherry Meadows, Hatton with Ashberry homes. (I’ve written a separate 5 star review!) We live close to the Hartshorne view and decided to go and view the show homes for kitchen inspiration before we made our kitchen choices the following day. The sales assistant was very friendly until she learnt we’d already bought. As soon as I mentioned we’d bought at a different site she sat back down and went on her computer, completely dismissing us. She was then very rude and offhand towards us, demanding to know why we had come to view the show home of a different house to the one we have bought, refusing to let us look at the kitchen door choices and worktops in the showroom, asking when our appointment for kitchen choices was and why we thought it appropriate to come to view the show home at a different site, and denying having two show homes to view. I understand she works for commission but surely the top priority should be her representation of Ashberry Homes, and not being rude and ill mannered to two people who had just bought from the company she works for. Unfortunately the experience we received made us doubt our choice in Ashberry Homes and tainted our whole experience. which had been flawless.

Amina · 16 April 2023

★★★★★ 1/5

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Hellberry Homes

Moved into our property over 4 months ago and since the day we moved in there has been no customer service whatsoever. We still have multiple snags and issues outstanding. When we moved in multiple extras that we paid thousands for were to a poor finish unusable or damaged this is still the case. We are on our third front door which is still not right, our second kitchen due to incorrect and poor fitment which is still not right. We are waiting for new windows due to these not being fitted correctly we paid hundreds of pounds for made to measure fitted blinds only for these to have to be ripped down for a new living room window to be fitted to which the window company never turned up and we are now left with bare brick, no privacy and a blind that now is unusable. When speaking to management on site we get told it’s “not there department” or there’s “nothing they can do” The customer care is simply unacceptable we have made multiple phone calls and sent multiple emails but are still left in the same position with so many snags and issues still outstanding. I would strongly advise anyone thinking of buying an Ashberry or Bellway home to save themselves the headache and stress and look elsewhere because once you have moved in and they have your money they couldn’t care anymore about you or your new home.

Harry · 13 April 2023

★★★★★ 5/5

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Great experience with Ashberry Sycamore Avenue.

We reserved our new home at the beginning of January and have been dealing with Becky at Sycamore Avenue. Becky has been great throughout the entire process, from enquiring last year, through to reservation at the beginning of this month.We've had a number of questions throughout the process and Becky has been very knowledgeable and has always followed up on any items that need to be referred promptly. Highly recommend Becky, she has been very easy to work with throughout.

Adam · 23 January 2021

★★★★★ 5/5

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Home sweet home

The process of finding and buying a house is laden with emotion. I am very lucky, because have finally found my 'dream home' during that first viewing with Ashberry Homes and a couple of very nice conversations with a really great, helpful and professional team. So far, I can feel comfortable and very well taken care of, during the whole process. Paulina

Paulina · 2 June 2024