Ashberry Homes North West Moreton reviews

★★★★★ 1/5

Trustpilot

Completely Gutted with the experience!!

Not someone who usually writes reviews but compelled to do so here. I had been at the Stockfield view site a few weeks back and was told that the Angelica Showhome will be coming up for release soon. I then and there made it clear that I am interested when it releases and would like to buy. I was asked to then run my AIP via New homes which I did promptly and I was told by them that they have shared my AIP with the builder. Now it was about waiting only.A couple of days back, I saw the house was released for sale. While I never got a call to inform me (as promised) I was excited and hence waited for the next day (offices were closed on wed) and called up promptly at 10am when they opened. No one picked up and I went on voice mail. I called a couple of times more in next 15 min and even left multiple voice notes but no one answered or called back. By afternoon I had made more than 20 calls but no one answered. I then called their head office and asked for me to be connected to someone at the site which they were able to do. When I spoke to the girl, she said she has had multiple calls during the day and will go first come first serve. I agreed as I knew I was the first one to call at precisely 10am. However I was called back in the evening and told they had others who called before me and hence they would be offering it to someone else. This is a lie as I am pretty sure i was the first to call when they opened up. Also the fact that k had visited the site and shared my details a few weeks ago doesn’t seem to have been taken into account. I in all probability have lost a house k was dearly looking forward to own and didn’t expect to be treated like this by a reputed builder like Ashberry.Completely gutted!!

Abhishek · 7 October 2022

★★★★★ 5/5

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Shirley Garlic the sales advisor has…

Shirley Garlic the sales advisor has been wonderful in guiding me through the purchasing of my new home. Shirley has been incredibly informative, patient & has been thoroughly explanatory throughout the entire process. We very much look forward to moving in.

Karen · 1 June 2021

★★★★★ 5/5

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Gill was fantastic

Gill was fantastic! She was super friendly, explained everything really well and I’m so looking forwards to actually moving in. The Ashberry staff in general was very good. I highly recommend.

Kristy · 30 October 2022

★★★★★ 5/5

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Ashberry homes Callerton 5 Star SARAH

We have only just recently reserved our new home at Ashberry homes,Church View, Callerton. This is the first time we have decided to purchase a new build, and what we have seen really impressed us and my wife and I being older decided now is the time to buy a new house,Had it not been for SARAH, who called us back and arranged for us to see the show home we were interested in ( as the nearest one was in Wingate Co Durham ) then we wouldn’t of proceeded. Sarahs knowledge, customer service, experience and her genuine professionalism has been invaluable to us first time new build buyers.Sarah understanding we both work shifts ( and needed a longer appointment for us to choose our extras ) even offered to come in early, HOW AMAZING IS THAT, in my book that far exceeds my expectations.We have also met Olivia, once again, so helpful, and informative, with excellent customer service skills.We have been kept informed so far, and today, we had our meet the builder and introduced to Jamie the site manager,He has been so informative, with his wealth of knowledge of the building industry, and boy did we ask some awkward questions, he answered everyone and his customer service was outstanding, all round the team at Ashberry, Church View, Callerton are an absolute asset to your company, please tell them we are eternally grateful for all the help so far, and we will be leaving another review when we move into our new home,Kind RegardsMr & Mrs Sholder

Steve · 20 September 2022

★★★★★ 5/5

Trustpilot

We’ve loved every minute…

We’ve loved every minute of dealing with Ashberry running up to the purchase of our new Gardenia at Poppy Fields Church Fenton. Kath in particular has been very accommodating and amazing going through every detail, upgrade, plot outline and single piece of information with us. She’s kept us up to date throughout and we couldn’t have asked for more at this stage of the build.

Shawney · 5 December 2023

★★★★★ 5/5

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Sally at Moreton was wonderful

Sally at Moreton was wonderful, informative, friendly and helpful.

Sheelagh · 18 May 2024

★★★★★ 5/5

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Shirley is an absolute gem

Shirley is an absolute gem, she is extremely knowledgeable & so easy to deal with. She made our whole experience of buying a new home easy & has kept us informed every step of the way so far.

Louise · 11 November 2021

★★★★★ 5/5

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Hollie at Bourne Springs has been great…

Hollie at Bourne Springs has been great to deal with and so helpful.

Wendy · 21 February 2024

★★★★★ 5/5

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The sales team manager Peter was very…

The sales team manager Peter was very helpful, cheerful and explained the system well. Safety due to covid concerns was well organised and observed. I was taken to see an equivalent home mid build and a slightly higher spec in show home. Other members of the team were efficient with messages and always polite and receptive. Once the plot was reserved the ongoing communication was also excellent.Well done to the team and thank you!

Cath · 9 December 2020

★★★★★ 5/5

Trustpilot

Excellent

Adam was very helpful from day one as well as Rob. As a new buyer, everything seems complicated but they help us to understand everything and also give us some incentives which is really a bonus. Thank you so much guys!!

SHEz · 24 February 2021

★★★★★ 5/5

Trustpilot

Credit to Ashberry homes

Amber rise sale rep went above and beyond, making us feel comfortable and took worry and stress away from start to finish.Wasn’t pushing in anyway in trying to get a sale and would highly recommend anyone to have a Ashberry home.Marks a real credit to the company.

Kieran · 21 October 2024

★★★★★ 5/5

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Jo at Pirton Fields is very helpful

Jo at Pirton Fields is very helpful, informative, honest and lovely. I feel really looked after and supported in my purchase of a new home.

Claire · 12 April 2023

★★★★★ 1/5

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The reason I have given a 1 star is not…

The reason I have given a 1 star is not for the house it self it’s the way the process is. I have sold my house and I am a cash buyer with no chain. My husband and I love the upgrades and it’s how we want our home to look. However to have the upgrades we want we have to pay upfront. Who has £17.000 today with soaring energy prices reaching the stars and food prices out of peoples reach. So I’m sorry I don’t get it. when our plot isn’t going to be finished between October to December. So it’s a great shame that when we move in everything will be ripped out and replaced. The kitchen, tiles for the down stairs toilet, en-suite bathroom and guests bathroom. I have also chosen fitted wardrobes in the master bedroom and carpets throughout the house. So please someone explain to me why this process is difficult.

Patricia · 26 July 2022

★★★★★ 5/5

Trustpilot

5-Star Customer Service, Quality Development & Excellent Developer

We wanted to highlight an example of excellent customer service by one of the Ashberry/Bellway team, Mark Brooks, at your Bicester development. Right from the very first meeting & viewing with Mark, he has been very professional, helpful, friendly & supportive, and has helped with any questions etc throughout. Buying a new house, especially as a first time buyer, could be a daunting thing, and Mark could not have been more helpful throughout the whole process. He has ensured the whole process has been an enjoyable experience.We just wanted to recognise Mark’s top work, and we are looking forward to the property exchange & completion ready for a move in to the new home in late August 2022. Also, the quality of build, fixtures & fittings, and design on this development is first class. Thank you!

Mr · 25 July 2022

★★★★★ 5/5

Trustpilot

Great customer service

Danielle has dealt with us most of the time and she’s been great with us as we are first time buyers and lacked a lot of confidence. She has helped us through our journey so far and has offered her support all the way through.

Lauren · 16 November 2024

★★★★★ 5/5

Trustpilot

Really really helpful

Really really helpful! Lesley at the site in Hellingly has been absolutely fantastic and has made the whole process stress and worry free! Would definitely be recommending ashberry homes based on the brilliant personal service we have received so far!

Mr · 28 February 2021

★★★★★ 5/5

Trustpilot

Sam sales lady at Ashberry Churchdown…

Sam sales lady at Ashberry Churchdown has been extremely friendly, knowledgeable and efficient. Similarly Colin Site Manager has gone out of his way to explain procedures to us.Perhaps you would be kind enough to pass our comments onto them.

Heather · 29 April 2021

★★★★★ 1/5

Trustpilot

Avoid Bellway/Ashberry if you can...

We were in the process of buying a house from Ashberry (which is actually Bellway, they invented this name/brand to allow them to build additional units on their site, their is no office/separate employees), their representatives have been absolutely awful in every regard. The sheer lack of communication and customer care has truly been astounding, we now feel we have had a lucky escape having not completed our purchase, if they can't perform pre-purchase, how can we hope for anything better once we take ownership? No one of responsibility is ever in the office to take a call, their sales office opens for only half the week, often communicating with you on their last day of opening, then disappearing until the following week. All-in-all, if you can purchase a home from someone else I really would, if you must use Bellway or Ashberry, please make sure you have a great solicitor to hand.

Wes · 6 June 2022

★★★★★ 1/5

Trustpilot

***No Customer Service

No words to describe Ashberry/Bellway - Magnolia Gardens.An entire estate whereby every single property has defects/problems. In my case almost a year on and still multiple issues. No accountability/ownership/progress - continuous incompetence throughout the entire process. Please do not respond to this review with a 'perceived helpful comment' when in fact problems need to be resolved and not just nice words here and there.***10 days later - is there a reason why you requested my contact details which I provided promptly? I have not been contacted.

Natalie · 23 May 2022

★★★★★ 5/5

Trustpilot

The sales advisor

The sales advisor, Shirley has been so supportive throughout the purchase process so far. I have been kept informed at every stage and at no point have I felt like I’m waiting for an answer. Hats off to her.

Michael · 23 March 2021

★★★★★ 5/5

Trustpilot

The sale adviser at Church View…

The sale adviser at Church View Development is very helpful and discuss various options which suit us. Although having some delay from me, she is very patient and help me with every step. Definitely recommended.

Wai · 15 December 2021

★★★★★ 5/5

Trustpilot

Viewing new house developments in Fordham Cambs.

Called in on off chance to look at show bungalow.was greeted by sales lady Maria who was really busy but found time to let us look around show home.I was impressed with the workmanship and finish as being a carpenter in the building industry myself.Since that visit have now reserved a 3 bed detached house to be completed early 2023..Have negotiated again with my purchase with sales person Maria who is a credit to the company.She is efficient and friendly through out the procedure.Looking forward to exchanging contracts. .Mr Mark Gale.

Mark · 18 May 2022

★★★★★ 1/5

Trustpilot

Culture of no accountability, lies and deception

Sadly a lack of accountability runs deep within Ashberry/Bellway - Magnolia Gardens. Managers, Directors etc. they ultimately take no responsibility, provide almost no effective oversight, ignore emails when convenient, pretend ignorance, blame contractors, site managers for shoddy works and delays and everybody else. When suitable they claim ignorance for defaults/defects they asked to be made aware of and are supposed to oversee but didn't and then when the work is not completed or is poorly done they blame everyone else for not completing the job that they were supposed to oversee! Almost 8 months in and we still have a long list of issues all of which have been blamed on others except the contract manager, the construction director, the managing director who all have been made aware of the ordeal we continue to go through. The entire estate of c.40 houses is proving a shameful exercise.

MAT · 16 May 2022

★★★★★ 5/5

Trustpilot

The houses are beautiful but the main…

The houses are beautiful but the main reason we purchased in this development apart from the usual location etc was Tracey Martin the sales assistant who was professional, helpful and very informative. Thanks Tracey

John · 19 January 2022