Ashberry Homes North West Moreton reviews

★★★★★ 2/5

Trustpilot

We got no email response after paying…

We got no email response after paying one thousand pound as reservation to Ashberry Homes.1) Email sent on 13 June then re-send on 18 June wrt confirmation whether the lounge by default cover with carpet but if buyer have other preferences like ceramic tile then it’s also possible. Also about 3 bedrooms upstairs, would it be by default cover with carpet? (No response)2) My wife asked on 15 June if there's any recommend furniture package but no response.3) Enquiry on 16 June then re-send on 17 June wrt making an visit appointment of Mill fields show room on 21 June for my brother but again no response.Regards,Philip

Philip · 22 June 2021

★★★★★ 5/5

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Great and reliable service NILESH!!!

We purchased our first home in cherry fields last January, ashberry is a serious company that looked very well after us until now. We have been served mainly by Nilesh which service has been genuine and great overall, always in contact with us when we needed anything. At start we have also been served by Jane which we were not really convinced about. Site managers also have been really helpful and showed us the property all around in details.Definitely recommended!!

Saimir · 15 June 2021

★★★★★ 5/5

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Karen was extremely helpful and patient…

Karen was extremely helpful and patient when it came to us making decisions. When we reserved and chose our options her knowledge and help was invaluable

Amarit · 24 May 2022

★★★★★ 5/5

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Plot Reserved

We have only just reserved our plot with Ashberry Homes on the Church View site. The agent arranged an Assisted Move and we were very impressed by both Estate Agents and our house sold within 3 days! As it happened quickly we were able to secure the plot we wanted and both David and Sarah have explained the procedure. It's been a while since we bought our last house, 17 years, and things have changed, however Sarah talked us through it which made it simple to understand. Well done to both agents.

Anne · 25 May 2021

★★★★★ 5/5

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Shirley at Elizabeth Gardens, amazing service

Wonderful company, currently in the process of buying a large plot at Elizabeth gardens in Rochford. Shirley at the sales office is a wonderful lady, been supportive the whole way through. We have used the assisted move scheme which I highly recommend. The whole process is transparent and the company have been there all the way. Even though we are not quite at the end, the process to date has been wonderful and actually quite enjoyable, which I would never have said when I bought my first home. Julian and Lisa

Julian · 22 May 2021

★★★★★ 1/5

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No Trust and zero reliability

Hate being that guy to post this and never one to post anything but would hate for anyone to go through the experience my partner and I have gone through over the last 5 months with Ashberry @ Calderwood. Before I list the timeline below of the utter shambles that unfolded, i want to explain that the main reason for posting this is that we have, by sheer luck and coincidence, come into contact with a couple through social media who have the exact same story, more or less the same timeline and relating to the EXACT same plots.Late Jan 2021 - partner and I visited the Ashberry sales office and enquired about available plots. From discussing options with the sales team member, we had showed an initial interest in plot 64 with a completion date of Oct/Nov 21 and plot likely to be released April/May. As we were looking at plots that were to be completed until later in the phase, no one had shown any interest therefore our names were first listed on this plot. We were advised of the process that we needed an offer on our own property to reserve and after a few weeks of discussions, put our property on the market at the end of February.Mid Feb - our property had an offer accepted within 3 days of being marketed. Made Ashberry aware that our house would be sold mid April. We were told to keep them up to date every other week.End of Feb - we received a call to say that the construction plan of phase 1 had suddenly changed and that because of this. Plot 64 would no longer be completed until late 2022. We then decided to proceed with plot 3 as due to the change in construction, plot 3 had the same estimated completion date and again, no one had shown any interest in as yet.Early Apr - updated Ashberry every few weeks as agreed but with around 3 weeks before our house was due to complete, we were told the construction plan had once again changed and plot 3 was now set to complete between Dec 21- Feb 22. We had asked if the change of plan had any impact on our original Plot 64, however, we were told this plot had now been reserved...? Should have seen the signs by this point!!19th April - our house sale had completed and emailed Ashberry to make them aware. We received a call at 5pm advising that they apologised however, plot 3 was now delayed due to ANOTHER construction plan change and was now ready OCT/NOV 2022!!! Delayed not by 2/3 months that originally advised but by 12!!I completely get that but for 3 significant ‘construction’ changes to happen within 3 months and delay potential completion dates of up to 12 months, how can anyone trust or even plan their lives around this?I also understand that it was our choice to sell our property, but with the information provided at the time, the reservation process in place and by trusting the staff, how could we ever foresee delays of 12 - 16 months!This left our plans in utter chaos as we were now, in theory, homeless and with only just selling our first home, had prospect of moving into our new home scrapped in the matter or minutes. We were offered first refusal on a plot in phase 2 but again completion was estimated Apr 2022. How could we possibly trust this?!?!After a couple of emails and a lengthy phone call with the Ashberry/Bellwsy sales manager, we were told that the delay was because they never had the relevant permissions to transfer the construction compound from phase 1 to phase 2 and that they had admittedly made a massive error and let down a number of people.I understand that Ashberry/Bellway won’t give a second thought about this as i know they will have a minimum 4,5,6 interest applicants per plot due to it’s location but i hope that this post will give people a real insight into how Ashberry operate as a builder and how flawed there construction/reservation process is. At the start of the process, I couldn’t have thought any more of the sales member or Ashberry however, looking back, i can safely say that we have dodged a bullet.Luckily, i had been able to have an offer accepted on another property relatively quickly or this would have been a completely different post. Apart from the sheer incompetence and severe lack of trust, i want to make people aware that despite being told we had first refusal over each plot, it’s now come to light that at least one other couple were given the same guarantees!! I wonder how many others out there were given the same assurances. I can only imagine what the outcome would have been if everything had went to plan but to be told at the reservation stage someone else has been given the plot!!Ashberry are an associated company with Bellway so it is by no means the ‘5 star builder’ that is slapped all over their sites in Calderwood. If certainly doesn’t take reliability into account.

Callum · 22 May 2021

★★★★★ 5/5

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So far we've had a fantastic…

So far we've had a fantastic experience, and Ben at Amber Rise in Ripley has been so helpful...Making the whole process run smoothly so far.

Mr · 14 June 2022

★★★★★ 5/5

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Excellent communication from Rebecca at…

Excellent communication from Rebecca at Church view Newcastle.Rebecca kept me up to date with photos and communication due to the fact we where working in another country.Very helpful and very friendly.

Kevin · 29 June 2021

★★★★★ 5/5

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Ashberry Homes , Church View

We are currently in the process of buying a home at Church View. David from your Westerhope sales office is extremely helpful, he is making what would normally be a stressful process really easy, He is very informative and we feel we have been able to choose finishes in a relaxed and safe environment without feeling pressured as these are important decisions to make. He is friendly and approachable and we are looking forward to moving into our new home with his guidance.

Kerry · 25 March 2021

★★★★★ 5/5

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Our experience from day 1 has been very…

Our experience from day 1 has been very positive due to the pleasant and well natured person that is Chrissie Fielding. Always warm and welcoming and committed to giving the best service all the time. We have a few visits with Chrissie and this never changed at all, always looking after us and getting the answers we needed to make fairly quick decisions. Chrissie arranged everything for us and ensured that everything was planned and ready for when we arrived, I cannot express how much of a stress relief this was and we almost felt at home and relaxed through this process which in the past has been quite stressful and sometimes painful. She's a diamond and so helpful and welcoming.

Cristina · 13 March 2021

★★★★★ 5/5

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We’re currently still in process of…

We’re currently still in process of buying with Ashberry Homes but I can hand on heart say that they have been incredible so far. From the initial call to taking us around the plot it has been perfect. Jo from the Pirton Fields development has been wonderful and always on hand to answer any of our questions. She does not push you to make any quick decisions which we love.

Catherine&Kyle · 20 September 2022

★★★★★ 4/5

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Katie the sales advisor has been very…

Katie the sales advisor has been very helpful with any questions asked and only a phone call away also we have found as both off us work the sales opening times have been very helpful as we only have weekends off thankyou

Mr · 20 August 2024

★★★★★ 5/5

Trustpilot

The lady on the Elizabeth Gardens site…

The lady on the Elizabeth Gardens site in Rochford Essex has been extremely helpful in answering all of our questions and the service from Ashberry Homes has been excellent

Mrs · 17 August 2021

★★★★★ 2/5

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Worst mistake I have ever made

Calderwood development Very poor finish the five months I have been in my new house has been one repair after another final straw drafts coming in the windows front door french doors water coming in utility door french doors worst mistake I’ve made buying this house.Every interior wall/ceiling has been repaired repainted flooring coming apart still not had any contact from the flooring company weeks after reporting it I could go on forever with issues

Mrs · 28 November 2021

★★★★★ 1/5

Trustpilot

Appalling aftercare

Were overall happy with the house, but every neighbour we've spoke to agrees the fences have been done to a poor standard. We've had a bowing fence we've been trying to get fixed since August 3rd, which still hasn't been sorted almost 2 months later.Dealing with customer care has been a dreadful experience, we've had to make over 40 phone calls, had 3 no call no shows from the contractor before finally turning up, agreeing that its not right and needs fixing but that he'll need to discuss with customer care. Emails and voicemails go ignored with customer care, and for the last 3 days we haven't even been able to get a hold of anyone by phone.Not sure what else we can do at this point other than warn others about the dreadful aftercare you're likely to receive.

Dale · 24 September 2020

★★★★★ 5/5

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Lesley was incredibly helpful and…

Lesley was incredibly helpful and professional.She took her time showing me the plans,house and show house.I didn’t feel at all rushed and nothing was too much trouble for her.

Jane · 26 May 2021

★★★★★ 4/5

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Tom and Shirley were fab and really…

Tom and Shirley were fab and really helpful with the whole sale. I feel that the Ashberry website really lets them down with the lack of photos/virtual tours. When looking at other developers theirs are much better and gives the buyers a better idea of what they are buying.We are not moved in yet but have been extremely happy with the service so far.

Kim · 11 August 2020

★★★★★ 5/5

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Both ladies Suzie and Deborah were so…

Both ladies Suzie and Deborah were so helpful and a very nice manner about them, nothing was to much trouble definitely worked as a team which is always lovely.

Maureen · 15 April 2021

★★★★★ 5/5

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The agent Gemma was very professional…

The agent Gemma was very professional and was able to answer every query we had.

Hylton · 9 February 2023

★★★★★ 5/5

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Ashberry house purchase

Sales person was very professional and knowledgeable told me all the information I needed.I have been invited to the site on numerous occasion to look at the progress of my property which as been very useful.The site management have also been very helpful and professional.

Phil · 1 May 2024

★★★★★ 5/5

Trustpilot

Oaklands Tamworth

After viewing the show home and with the project development coming to a end. With very few house left to purchase.We were able to secure a very nice 3 bedroom detached home.The sales staff were more than helpful and the process has been seamless so far.We will get the keys to our new home in December 22 and very much look forward to spacing our new home with Ashberry Homes.

Mr · 28 April 2022

★★★★★ 2/5

Trustpilot

Poor customer service from Ashberry / Bellway

We bought a house from Ashberry Homes last year. The house was ready before we were ready to move in so they rushed all the handover paperwork to transfer the responsibility to the aftersales customer care team. When we moved in, we found out that the garden was messy and the carpets were not cleaned. After multiple emails with the Bellway Customer Services (Ashberry's sister company), they agreed to provide an additional carpet cleaning service and a garden service. The loan was mowed on a very rainy day and the garden ended up with multiple bald areas. We contacted with them again, showed the pictures and again after multiple emails, they agreed to provide an after service to bring the garden back to normal. After 3 additional visits, the garden is still in the same condition and they don't take any responsibility from now on. The overall service was quite satisfactory until we had to deal with the after sales customer services team. Our advice to the potential customers is to ensure Ashberry Homes provide a proper garden before the move in date, otherwise you have to deal with the poor after-sales customer services and may end up with no success on your issues.

Derya · 3 April 2020

★★★★★ 5/5

Trustpilot

Quality

Just a follow up on our experience with ashbury at jellicoe, Tanya the sales representative is exceptional, and very very patient, all you need to do if in doubt is just ask, she puts your mind at ease, and always got time, had 2 visits to site amazing to see it progress, minor issues sorted immediatelyWithout fuss,site manager very approachable, lots of information available if you ask no need to worry.

John · 20 January 2022

★★★★★ 5/5

Trustpilot

Excellent and very helpful

Nilesh at the Horwood Gardens development in Oadby, Leicester has been extremely helpful and has provided an excellent service. Thank you so much!

Hosne · 5 January 2022