Every review we hold for the Moreton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBought a home in January with Ashberry
Bought a home in January with Ashberry, sales process straight forward, used recommended finance and mortgage people who did a good job.Site managers Ash and James stay in touch and organise fixes or touch ups quickly and check all work has been done to our liking. Both a credit to the company. We are very happy in our new home.
William · 14 April 2022
Agent replied · 12 June 2024
Hello William, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about your great experience when buying your Ashberry home, and especially from the site team and especially Ash and James.Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
★★★★★ 5/5
TrustpilotBoth girls at Trident Way site in…
Both girls at Trident Way site in Brough exceeded customer service - both assets to your company!!Apologies edited this as didn’t put their names Amy and HannahThank you!
Niki · 23 August 2024
Agent replied · 24 August 2024
Hello Niki, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotAmazing customer service!!
From the moment we booked an appointment to view the house the service was impeccable! Jo was absolutely amazing, made the whole process so easy! She made us feel welcome and after just a few minutes we felt like we were part of the family! I would strongly recommend anyone to go see her if their looking for a new home!
Michael · 19 January 2022
Agent replied · 12 June 2024
Hello Michael and thank you for your great review, and congratulations on your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from your development team at Pirton Fields!Please be assured we will pass on this great feedback to Jo and the rest of your divisional team.Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
★★★★★ 5/5
TrustpilotThank you for the assistant from…
Thank you for the assistant from Kenneth(from Wavendon Collection) to explain and guide me for the procedures and clearly provided the details information about the new house. As I'm new to UK, his professional service did help me a lot for the purchase. He also pro-actively follow up with my requests on adding additional LAN/electric sockets with the site team. Really helpful !
Raymond · 21 September 2021
Agent replied · 12 June 2024
Hello Raymond and thank you for your fantastic review, and congratulations on your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team, especially your Sales Advisor Kenneth.Please be assured we will pass on this great feedback to your divisional team.Congratulations again on your new home, we'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience!Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
★★★★★ 1/5
TrustpilotDo they actually want to sell houses?
So far the sales team/sales manger. Have been quite unreliable and hard to get hold off so far. If it wasn't for monies paid to other services mortgage advisors, solicitors ,surveyors etc we would probably of pulled out.
Mr · 5 February 2024
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant divisional team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
Trustpilot5 Star Service
Lorraine, Adam & Aly have been great at New Cardington, kept us informed throughout and guided us through the process of selling our home and reserving our new build. Fantastic service.
Grant · 19 June 2024
Agent replied · 24 August 2024
Hello Grant and thank you so much for your fantastic review!! We’re delighted to hear of the excellent service you received from the team at New Cardington Gate. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Many thanks, Team Ashberry
★★★★★ 4/5
TrustpilotExcellent service from Demi who works…
Excellent service from Demi who works at the Stargate Meadows site for chasing up our referral offer. One less star just due to how long it took from the previous saleswoman.
Maryanne · 24 August 2025
★★★★★ 5/5
TrustpilotPirton Fields House Purchase
I have been very happy with the service I have received so far from the Ashberry staff. They are very helpful and informative and go out of their way to make you feel at ease and give you all of the information that you might need. They are very good at keeping in contact and make regular telephone calls to keep you updated
Vic · 14 July 2021
Agent replied · 12 June 2024
Hello Vic and thank you for your fantastic review, and congratulations on reserving your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team!Please be assured we will pass on this great feedback to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience with?Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
★★★★★ 5/5
TrustpilotNew home
Leslie was so welcoming and didn’t make us feel rushed into anything. We feel we received the best customer service and are so happy to be moving into our new home soon. We love the fact we can make decisions about the interior along the way. Thanks so much !
Alice · 3 November 2020
★★★★★ 5/5
TrustpilotShirley was very helpful and friendly…
Shirley was very helpful and friendly and put us at ease when reserving our first home
Robert · 10 February 2021
Agent replied · 12 June 2024
Hello Robert and thank you for your review, and for taking the time to share your feedback on your experience so far of reserving your new Ashberry home. We're delighted to read that our Sales Advisor has been helpful and friendly!We hope we can look forward to a further, great review from you when you're happily settled in to your new home, and wish you the best for the rest of your journey with us.Thanks again for your review, and for choosing Ashberry!Team Ashberry
★★★★★ 5/5
TrustpilotA big thank you to Sophie....
A big thank you to Sophie from the Ashberry Homes Site Office at The Saxon Heath Development, for a very pleasant and informative experience. Her attention to detail and friendly personality made our decision to purchase an Ashberry Home, that much easier.
Alan · 9 March 2022
★★★★★ 1/5
TrustpilotWent to book a home for a friend and…
Went to book a home for a friend and the Sales executive was too Rude to me (she said she wont talk to me as am not her customer). Ashberry need to train their sales person on how to behave to the people properly. With this kind of attitude Ashberry homes are definitely going to loose some customers for sure.
Deepak · 18 September 2021
Agent replied · 12 June 2024
Hello Deepak and thank you for your review. We're sorry to read of your concerns regarding the service you received. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Team Ashberry
★★★★★ 1/5
TrustpilotPlease see my last review
Please see my last review - I have now provided my plot number and development. I will be awaiting a response by email. I would like to get this resolved asap
R · 1 May 2024
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the management team in our East Midlands division.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotAll good.
All good.Suzie and James were very polite friendly and articulate.
Richard · 18 December 2021
Agent replied · 12 June 2024
Hello Richard and thank for your review, and congratulations on your new Ashberry home.Please be assured your feedback will be passed along to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience with us?Team Ashberry
★★★★★ 5/5
TrustpilotOlivia is professional agency
Olivia is professional agency. She was polite,.
Mrs · 4 May 2022
Agent replied · 12 June 2024
Hello, congratulations on your new Ashberry home and thank you for taking the time to leave this great review regarding the service you received from your Sales Advisor, Olivia. Thanks again, Team Ashberry
★★★★★ 2/5
TrustpilotDisappointed experience
The sales replied my friend and the agent that the plot was not yet released so it couldn’t be reserved. However when they double checked later, the sales replied it was reserved. I think the reservation system is not transparent or clear enough and we feel really suffer and disappointed. It seems that buying house here is by luck.
Mtwentyeight · 13 August 2021
Agent replied · 12 June 2024
Hello and thank you for taking the time to send us your review, and for sharing your experience with us of reserving an Ashberry home. We're sorry to hear that you feel disappointed with the service our Sales team have provided. Please be assured that we've brought your review to the attention of your Sales team for investigation.Team Ashberry
★★★★★ 5/5
TrustpilotExcellent attention and was available…
Excellent attention and was available to answer any questions. Treated like a valued customer, nothing too much trouble. Friendly and helpful show home member of staff
Sue · 30 June 2024
Agent replied · 24 August 2024
Hello Sue, thank you so much for this wonderful review. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Jan is very proactive, helpful and considerate.
Cindy · 11 November 2021
Agent replied · 12 June 2024
Hello Cindy and thank you for your review. We're so pleased you received excellent service from your Sales Advisor, Jan. We wish you all the best in your new Ashberry home! Team Ashberry
★★★★★ 1/5
TrustpilotStargate meadows - rude staff
Popped into stargate meadows ryton development last week and the staff were so rude. Completely put me off considering to purchase
Micheal · 12 September 2024
Agent replied · 29 October 2024
Hello Michael and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotBrilliant
Your sales and site managers have been excellent. Both provided excellent information to help us make our decision and progress our purchase. We can’t wait to move in!
Caroline · 13 May 2024
Agent replied · 12 June 2024
Hello Caroline and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotGreat new build development
Very friendly staff that are more than happy to help. Lots of knowledge about the property Houses are set out very nicely
Bradley · 21 August 2024
Agent replied · 24 August 2024
Hello, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 1/5
TrustpilotPaid for a reservation
Paid for a reservation. Our buyers pulled out and Ashberry was unwilling to help keep the property off the market whilst we find another buyer, even when we was going to use Ashberrys selling scheme.
Matthew · 12 December 2023
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this feedback regarding the service you received, your comments are important to us and we would like to investigate this further with our divisional team. We'd appreciate if you could please provide us with further information on which development your query relates to. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotDidn’t know buying a new house would be so quick and simple
It all happened so fast! We put the property on a hold then had a meeting with a sales rep who talked us through the process. We were sold before the meeting so we didn’t need much convincing, but it was such a simple and exciting meeting. Paid the reservation fee and now we wait til the thing’s built!
Liam · 18 May 2021
Agent replied · 12 June 2024
Hello Liam and thank you for your review, and for taking the time to share your experience with us of reserving your new Ashberry home. We're delighted to hear that it's been a great experience for you and that you're excitedly awaiting your new home!We hope you'll come back and leave us another review when you're settled in, and wish you many years of happiness in your new Ashberry home.Thanks again, Team Ashberry
★★★★★ 4/5
TrustpilotGood and helpful company
Seems a good company to deal with and very supportive with any help we have needed. Just felt under a bit of pressure to get things done.
Nick · 23 May 2024
Agent replied · 12 June 2024
Hello Nick and thank you so much for taking the time to leave this review! Please note your feedback will be passed on to our divisional team. Thanks again, Team Bellway
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