Ashberry Homes North West Moreton reviews

★★★★★ 5/5

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Our journey with Ashberry Homes has…

Our journey with Ashberry Homes has been brilliant and stress free. I would like to thank Lisa the sales advisor at Willow Fields in Hoo Rochester and James the site manager for all their help and hard work. From the initial stage of getting an appointment to view their show room, Lisa was so efficient and friendly and always ready to answer any questions we had. Thank you Lisa and James, you have made our house buying process so stress free and exciting. We have now moved into our new home andwe will highly recommend Ashberry homes to other buyers.

Egipha · 18 January 2021

★★★★★ 5/5

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First time buyer and Ashberry Homes is…

First time buyer and Ashberry Homes is our 1st and best choice.David Brown ( David.Brown at bellway ) has helped us in every step of the way after we moved in 202 plot, Ashberry homes in moorfields in killingworth.No new build is perfect however the way he has tackled any issues or paid attention to all snagging list which we sent and corrected them in timely manner. He is an extra ordinary person, who helped us providing extras we wanted has been amazing. Our snagger list has few cosmetic paint errors. found less than average snags on the size of our house.The whole process or buying was stress free as moving can be. Used the mortgage advisor Ashberry homes recommended, ended up with a good deal as well as constant updates.The on site builders are always happy to help if something goes wrong, such as a mover making a dent in a wall and being fast in fixing snags.Overall we are super happy. We knew a new build wouldn't be without construction issues, however they've been minor and mostly cosmetic.

SATYA · 29 March 2023

★★★★★ 5/5

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Ashberry homes made the home-ownership journey exciting and stress free

Ashberry homes made the home-ownership journey for my wife and I very stress-free, easy and enlightening. Special thanks to Chrissie, the wonderful sales advisor at Middlebeck who sacrificed extra time from her extremely busy schedule to explain things to us as first time buyers and make the journey very exciting. We have no regrets and will definitely recommend Ashberry homes to other buyers. Ashberry is simply the best! The homes and designs are exquisite and top-notch within desirable locations and you'd experience the integrity, dedicated work ethic and visionary leadership within the team. Thanks again for everything.Emmanuel & Abi

Emmanuel · 15 December 2020

★★★★★ 2/5

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Customer Care Not Plot 439 Church View

Ashberry homes customer care is crap, once you have bought the house they do nothing for you. I was told I’d have an internal front door handle for moving in, this took 13 months after completion to get. They had to change the internal door which is hideous and not in keeping with the style of home. Let’s see how long it takes this time. Luckily I’m not too oldIn response to Ashberry Homes dated 16 March:I was plot 439 Church View, Callerton

Gill · 16 March 2023

★★★★★ 1/5

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Been in property for 2 and half years…

Been in property for 2 and half years and the garden is a complete shambles. Been re laid 3 times. Last time was done was in June due to the garden having no drainage and having rubble and rubbish under the previous grass that was laid which turned the garden into a swamp and killed all the grass. Not even a year into the new grass being re laid it’s happened yet again!!!! They didn’t even bother to sort the issue out which is due to no drainage and the gardeners even said this would happen in time again!! How can this possibly happen YET AGAIN FOR THE THIRD TIME!!I get told from Bellway ( who own Ashberry) they are doing ME a favour by having it re laid for the third time like it’s my fault that this has happened. Do they not learn that clearly this is their problem and they should actually sort this as would save so much hassle and money. How can they be happy that they’ve had to replace the grass three times in 2 years and it’s still the same!!Complete joke of a company telling me it’s a one of favour and I should be grateful. This is our first property we’ve brought and have 2 children under 2 that can’t even go out and enjoy and play in the garden now until we actually move to a house which has suitable and safe garden with grass and not a boggy mess of mud everywhere. We’ve done everything the gardeners said to do to maintain the grass and have spent several hundred pounds and surprise surprise it’s not helped in the slightest which they told us would happen. Avoid these clowns who you will chase for months on end and then feel like you’re in the wrong when you complain. All they had to do in the first place was to sort the drainage issue and lay better grass then would be fine. The fact that several of our neighbours gardens are doing well shows that the problem lays with drainage in ours. This will never be sorted and the day we move to a better place couldn’t come soon enough to end this nightmare.

Rob · 8 March 2023

★★★★★ 5/5

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Sarah & Olivia were very helpful & made…

Sarah & Olivia were very helpful & made sure that I received not only a discount but also the flooring.They assisted with every aspect of the purchase & talked me through the process.I would not hesitate in recommending Ashberry Homes.

Norma · 28 April 2022

★★★★★ 5/5

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The purchase of our new home has been…

The purchase of our new home has been easy. Angie has been extremely helpful and understanding of our situation being so far away, and the difficulty of visiting site.We are really happy with the house and plot, and hoping to move as soon as possible.

Craig · 22 June 2021

★★★★★ 5/5

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Sarah at Ashberry Homes Callerton has…

Sarah at Ashberry Homes Callerton has been amazing. She made reserving our home an absolute breeze. Couldn’t have asked for a nicer person to deal with. We are so excited to move into our beautiful new home x

Sharon · 8 July 2022

★★★★★ 5/5

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Estate is laid out very nice which…

Estate is laid out very nice which first attracted us. Site manager is really good and worked hard to get us what we wanted. Just have to get moved in now.

Denise · 25 March 2023

★★★★★ 5/5

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So far we have had an amazing…

So far we have had an amazing experience with ashberry homes and Tanya has been absolutely incredible and so helpful. Couldn’t ask for a better person to help us with this purchase of our new build

Matt · 15 September 2022

★★★★★ 5/5

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Very friendly staff

Very friendly staff, Hannah at Fardale hill in particular has been great, so helpful and has explained everything

Louise · 24 November 2025

★★★★★ 3/5

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I don't want to give a bad review…

I don't want to give a bad review because I do love my house. I do think Ashberry build nice houses. However I have been plagued with issues that are just not being dealt with. Everyone is really nice and they say all the right things but I have a big list of big things that have not been done. My entire front door and frame needed replacing. It got replaced over 10 days ago but left unfinished. And the initial problem with it, still remains even after it has been changed. I have huge holes in my plaster and I can't get anyone to answer my emails. That's the most frustrating thing. I know things take time but to tell me someone is coming and then they don't show and zero communication as to why, that is why I am writing this now. My garden is a bog and my front porch wall is unfinished. Other minor things that I expected but the most frustrating thing is when you get ignored.It's a real shame because I love this development and fundamentally I love my house. I just want it finished.

Angela · 4 February 2023

★★★★★ 5/5

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I was expecting the process of selling…

I was expecting the process of selling and buying to be very stressful, but how wrong was I. Ashberry have been very good at working behind the scenes with the whole process so far, leaving me to concentrate on the more mundane things with regards to the selling of my property and the buying of a new Ashberry home. Cannot fault them,and the service throughout has been superb.

Brian · 17 December 2023

★★★★★ 5/5

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Extremely helpful and professional

Extremely helpful, guiding, professional and friendly service

Murat · 22 February 2026

★★★★★ 1/5

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DELAYS

Reserved my plot in January 2022 with the build being sold as being ready August/September 2022. They have happily taken my upgrades money and in April they happily took an advance on the deposit. Then my house wasn't going to be ready till October. I realise that these things happen and i could live with the new date. I'm now locked into a legally binding contract to complete the purchase which, last night, i was informed is now going to be completed in April 2023!!!! If i could get my money back i would go elsewhere immediately! Really, really angry and frustrated.

Berenice · 4 January 2023

★★★★★ 5/5

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Best choice I made was to use Ashberry homes.

Amber Rise, Ripley. All the sales personnel were extremely helpful. Any follow up questions were answered quickly and expertly. Wouldn't hesitate to recommend Ashberry Homes. Eve and Ella were amazing!

Sue · 11 March 2023

★★★★★ 5/5

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Karen was a breath of fresh air in that…

Karen was a breath of fresh air in that she took time explain everything we needed to know about the property and development without rushing us off. No question was too small or too much.

Taiwo · 9 September 2022

★★★★★ 5/5

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Excellent service so far

Excellent service so far , Karen allowed plenty of time and helped us choose our extra”s and choices for our beautiful new home .The part ex scheme has so far been plain sailing Thank you Karen

TINA · 26 July 2022

★★★★★ 5/5

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So we have been in our home for 6 weeks…

So we have been in our home for 6 weeks now and wanted to wait before writing a review, but we couldn't have asked for a better team to be handling our first home than Sarah, John and Tommy (Durham Division). While we did find some snags, they were minor and fixed quickly and the team couldn't have been more helpful. We wouldn't hesitate to recommend to a friend and have to say that while the experience of buying a home is always going to be stressful, the Ashberry Team handled our stress so well and made everything as easy as they possibly could.Sarah was a delight during the process of reservation, the entire buying process and beyond, and I think she works so hard to truly make sure her clients get the best from their new homes.John did our home handover and walked us through everything to make sure we knew exactly what to expect from our home and put us at ease during a chaotic moving time.Tommy did our entire snagging list, and was so friendly and efficient that even on the most stressful days managed to make us remember how exciting it is to have bought a home. We are so grateful for everything Tommy did to get the house exactly how we wanted it!100% recommend Ashberry Homes and will most likely stay with them when we eventually decide to sell and buy a different home.

Amelia · 16 March 2020

★★★★★ 1/5

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Promise You The World, But Fail Miserably - DELAYS DELAYS DELAYS

We reserved a new build home with Ashberry Homes in March 2022 at a premium price against other homes due to location. We were quoted a November completion, which fell nicely inside the timeline of our mortgage offer. However, each time we went in to see the sales rep the completion date slipped by a month. We were not communicated any slippages, it was up to us to visit site and check progress, then complain to get to see someone. All the while, Ashberry were pressurising us to Exchange and pay £15k for extras (extortionate compared with our lovely new Redrow home). We eventually pulled out of the house after 3 site managers, 2 sales reps and moving from a November 2022 to a August 2023 completion date (9 months build delay, 17 months after reservation). Do not go with this company, your mortgage offer will almost certainly run out as they delay in build and you will risk losing being able to move home at all!

Nathan · 2 December 2022

★★★★★ 5/5

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Fantastic experience so far from…

Fantastic experience so far from initial visit to reservation and extras selection.The sales team at Carrington View are knowledgeable and clearly take great pride in their job, making the process as smooth as possible.I look forward to the rest of my buying journey, the site looks well presented and the. Showhomes are stunning.

Ken · 3 September 2024

★★★★★ 5/5

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Brilliant Service …

Gemma at Stargate Meadows is friendly and personable she made the whole experience stress free and exciting. Thank you so much

Claire · 19 October 2023

★★★★★ 5/5

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Brilliant in every part of the process…

Brilliant in every part of the process so far. We only went to view some houses out if intrigue but ended up finding our perfect home. The saleswoman down at Wouldham was more than exceptional. She kept us in regular contact with updates and how the process works. The moving made easy scheme really helped take control and would highly recommend if you are looking to move. None if the stress that we previously had with moving homes.

David · 16 June 2020

★★★★★ 5/5

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After a bit of a rocky start we sorted…

After a bit of a rocky start we sorted everything in the end with the assistance of Angie in the sales office. A big shout out to Gabby the assistant site manager who has been brilliant. Nothing is too much trouble. If she says she going to do something then it gets done. Our new home is beautiful, so far only minor snagging all of which is being sorted.

Clare · 4 March 2022