Trusted Agent profile Β· Moreton
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619 reviews across 2 platforms
Ashberry at Jellicoe, Pasture Road, Moreton, CH46 8SE
Ashberry Homes North West's office in Moreton, at Ashberry at Jellicoe, is rated 4.4 out of 5 across 619 reviews on two platforms, including 6 Google reviews rated 4.7.
Every review we hold for the Moreton office, from every platform, shown as written. First names only.
5/5
TrustpilotJulie was very patient with ourβ¦
Julie was very patient with our computer problems. Looking forward to seeing her in person.
Hello Jack, thank you for taking the time to leave this wonderful review! We are delighted to hear of the excellent service you received from your Sales Advisor, Julie! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotFriendly and informative showed usβ¦
Friendly and informative showed us everything we needed to know about our purchase
Hello Carol, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotThe customer is made to feel that theirβ¦
The customer is made to feel that their time and interest is important. All areas covered with clear and consise information and explanation. Our first time as a new build purchaser was as it should be. Thanks to Adam at Bourne Springs.
Hello Elizabeth, thank you for taking the time to leave this excellent review regarding the friendly and informative service you received from your site team! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotThe customer care was top notch
They talked us through everything well calmly and the sales lady was so welcoming
Hello Regina and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
5/5
TrustpilotGreat experience from start to finish
Kara from Ashberry Homes has been fantastic since the very start. She has been so patient with us and explained everything in great detail every step of the way. We are so excited to move in to our beautiful new home and start our new adventure. Thank you Kara for making it all so easy.
Hello Lynsey and thank you for your review, and for sharing your wonderful feedback for your Sales Advisor! We're delighted to read that you've had a fantastic experience and will make sure that she sees your kind comments.Thank you again for your review, and for choosing a beautiful new home with Ashberry! Team Ashberry
5/5
TrustpilotExcellent service
Excellent service. Extremely helpful staff. Nothing too much trouble. Thorough explanation of process.
Hello Vivienne, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Zoe
3/5
TrustpilotAfter service disappointment
As much as the homes appear to be an impressive design the after service is extremely poor. My son, partner and three year old son have what appears to be a roof problem allowing water in causing a continual damp patch ( which has increased in size considerably) effecting damage to the wall. Multiple attempts have been made to have this repaired to no avail. He has effectively purchased a defective product. Phone call, after phone call, and promises to correct the problem have resulted in zero. This has now been ongoing for approximately twelve months. It is not good enough.
Hello and thank you for taking the time to leave this review. So that we can pass along your concerns to your divisional team to investigate, and to better understand your concerns, we've requested some additional information. We'd appreciate it if you could please provide your development name and plot number. Many thanks, Team Ashberry
5/5
TrustpilotExcellent from start to finish.would definitely Recommend
Excellent service from start to finish.Could not do enough for us.Helpful evert step of the way.Would not hesitate to recommend.Chrissie,Fiona and Harry and Andy were exceptional.They all have gone above and beyond any of our expectations.Thank you so much π
Hello Mrs Mulrooney and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotCherry Meadow Hatton
We recently exchanged contracts on a property at Cherry Meadow Hatton. Our experience with Ashberry Homes has been great so far, very transparent on any additional costs and house specs. Communication with the site agent Adam has been great throughout. Adam made the process incredibly simple and stress free for us as first time buyers.
Hello Pawel and thank you for your review, and congratulations on your new Ashberry home!We were delighted to read your feedback of your experience with us, and especially that you feel the process has been transparent, and that communication with your Sales Advisor has been great and helped to make buying your first home stress-free. That's really important to us at Ashberry.We'd like to wish you many years of happiness in your new home, and hope we can look forward to another positive review from you when you're settled in!Thank you again for your review, and for choosing Ashberry.Team Ashberry
5/5
TrustpilotFantastic homes and staff!
I moved into an Ashberry Home on Moorfields View 5 weeks ago and couldnβt be happier. Tracey was fantastic during the purchase process, very patient answering all of my questions and since moving in, the site managers have been brilliant, regularly checking in to make sure things are ok. There have been some snags as you would expect in a new build, but the contractors have been prompt, friendly and tidy in their work. Cannot fault Ashberry at all as everyone on the site and in the sales team has done as much as possible to make the process work and to resolve issues.
5/5
TrustpilotNew home
Our visit to the Ashberry Homes sales office in Bourne was a stress-free experience. Both Patrick and Vivien were extremely helpful and made reserving our new property easy. They were both very supportive and continue to be so. I would highly recommend buying a property here!
Hello David and thank you for taking the time to leave this fantastic review regarding the service you received from your Sales Advisors, Patrick and Vivien! This is the type of feedback that we strive to ensure we receive and we wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotThe Betony at Amberrise
Sales advisor Ben at the amberrise site in Ripley is super efficient, very helpful, and has an instant answer for any bit of information you wish to ask! Really supportive and informative of people in situations like ours where weβre first time buyers and completely oblivious to the whole process. Ben has been a pleasure to work with so far in getting us off the mark with our first ever home and look forward to the upcoming months in this process.
5/5
TrustpilotJan and Kenneth at the Wavendon Collection site
Jan and Kenneth at the Wavendon Collection site has been amazing at helping me and my wife buying our dream home. Theyβve been really professional and friendly. They are always available to help and made the whole buying process a pleasant experience. Thank you Jan and Kenneth.
Hello Alan, thank you so much for your fantastic review and congratulations on your new Ashberry home!We're so pleased to hear about the service you received from your Sales team, Jan and Kenneth at the Wavendon Collection! Please be assured your kind feedback will be passed along to your divisional team.We wish you the best for the rest of your journey into your new home.Team Ashberry
5/5
TrustpilotSally at Moreton
Sally at Moreton was very helpful and informative. She was very knowledgeable and friendly. She made the whole process very straightforward.
Hello Dave and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotReally great team at chellaston fold ,
Hello Ivan, thank you so much for your kind words! We wish you all the best in your new home. Thanks again, Sam
5/5
TrustpilotEllena - Roundhouse Park
When I visited Roundhouse Park, I found Ellena to be polite, friendly and exceptionably knowledgeable of the properties that Ashberry Homes had to offer. She showed me around all the houses of interest to me and was able to answer all my questions. I saw several houses of interest to me, but it was Ellenaβs assistance along with her excellent product knowledge that enabled me to make my final decision. Thank you.
Hello Guy and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Ellena at Roundhouse Park and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotWe have had a wonderful experienceβ¦
We have had a wonderful experience purchasing our first new home with Ashberry Homes Bedford. The entire home-buying journey was made smooth and stress free thanks to the excellent support from the Ashberry team.
5/5
TrustpilotJan was Excellent and is always on handβ¦
Jan was Excellent and is always on hand to answer questions. I have spoken to so many house builders in the past 2 months and Ahsberry have shown me the highest level of professionalism. This was a driving force in my decision to buy from them.
Hello Marcus, congratulations on your new Ashberry home and thank you for taking the time to leave this great review regarding the service you received from your Sales Advisor, Jan. We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotExcellent Service from Ashberry Home Becky Wilcox- New Cardington Team
Just to say thank you for your excellent service from Ashberry Home [Shortstown New Cardington - Becky Wilcox - Sale team]. From the time I walked into the sales office collecting my brochures and even after every time I picked the phone to speak to Becky, she was always there to assist us and all through the application process to the collection of keys. Becky was so very helpful in walking us through all the upgrade options, we took some time 3 to 4 hours to make the selection, Becky did not rush us at all, she was very patience provided us with the best suggestion and options; and she did that with great professionalism and efficiency.We are very pleased and very happy with Becky Wilcox and Ashberry's home [shortstown New Cardington team work]. Wish we could add another 5 more stars on top of the above :)Kader & Fathima
5/5
TrustpilotA big thank you to Kate Middleton [Site Manager - Plot 100 Ashberry Homes]
A big thank you to Kate Middleton who was our Site Manager - Plot 100 Ashberry Homes.We saw Kate Middleton only on our key collection day face to face in person, when she did our home demonstration tour and we were very impressed with her friendly happy person easy-going personality, and with her in-depth professionalism and her detailed eye to the attention required and knowledge of the work on her site which she was looking after from the start to finish.To us we personally felt, Kate, builds every home as her personal home with a lot of love and care and with passion and quick smart eye detailed attention/review to even minor work to finish line with perfection to it.Our mortgage offer was expiring on 31st Dec, Me and wife were so stressed if we would get the keys before Xmas, we got our keys 2 weeks before Xmas break which is perfect, This would have not been possible without Kate Middleton and her brilliant team effort and all the hard work, who worked round the clock with strict timelines and the finished as scheduled for the New Built home which is so very challenging in the pandemic situation.We are so lucky, we had Kate who we see as a gorgeous Angel to give us our new beautiful home as our New Year gift well in advance and we are so very pleased.A big warm thank you hugs from me and our family.Kader/Fathima & kids
5/5
TrustpilotClear and transparent
Clear and transparent team. Helped educate me through each process along the way.
Hello Gavin and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
1/5
TrustpilotProject the image of greed. Business model needs looking at.
Bellways business model appears to be heavily stacked at the front end, pouring glitter into getting you past the completion date. This is well worked upon and appears to be where the main customer facing training and effort is placed. Unfortunately in my experience it all goes rapidly down hill from there. Once your money has changed hands their reflex muscles appear to disintegrate. The girls at the sales office were great. Polite and knowledgeable in all aspects of the move, both practically and legally. I take my hat off to Sally and Rachel, they made life much simpler navigating through the solicitors and local authority hurdles. No issues here. But once I moved in there was a series of snags which came to light. Again to be expected and not unusual for a new build. But over 30 of them! Rather extreme. The vast majority of the issues were mainly through either bad or lazy workmanship from the various trades. I had one snag repaired that ended up in a worse state than before the repair took place. Have been in the house for 102 days since writing this, still waiting for a cupboard shelf to be delivered and 3 of 5 large cracks in the brickwork to be repaired, amongst a few other minor things. The cracks were a consequence of the builder omitting to put any expansion joints in the outer skin brickwork when the hose was being erected. Give them their due, they admitted to this mistake pretty quickly but given the fix to this is to grind 4 wide grooves running from roof to floor, it is not something you can sneak in without anyone noticing. Especially the killing an area of grass part because they couldn't be bothered putting a board or tarpaulin down before mortaring in the replacement bricks? Although a very nice guy, the site manager seems exasperated as I know without doubt he is getting it from all angles. This is not grapevine hearsay plucked out of the ether as I talk to a lot of my new neighbors who appear to be having similar experiences with regards snags being fixed promptly. The jobs are slowly getting done but the key word in this sentence is slowly. It has become a bit of a joking point now that in the time it has taken them to get me a new shelf, pointed out it was missing on day one. They have built to near completion, 6 new houses. Three of them are now occupied. This shows to me exactly where their priorities lie. The ironic thing is I was looking at two new builds, the other by a competitor developer in Sundial Place in Knowsley Liverpool. Jellicoe Gardens pinched it purely by location. Am I sorry now. Two couples I got to know whilst making enquiries at Sundial Place and have since spoken to are extremely happy with their purchases apart from the odd niggles which were promptly fixed.
Hello Phil and thank you for contacting us, and for taking the time to bring your concerns to our attention regarding your Bellway home. We're sorry to hear of this matter and would like you to be assured our divisional customer care team who are best placed to investigate and directly advise further, have been made aware and will contact you as soon as possible. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step.Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedureMany thanks, Team Bellway.
5/5
TrustpilotMichael has been so very kind andβ¦
Michael has been so very kind and patient with me, explaining everything clearly and happy to answer any of my questions. He's a huge asset to the company.
1/5
TrustpilotAshberry responded & got it sorted - NOT!
Following on from my review of yesterday, regarding their Melton Mowbray site off Leicester Rd, I got the following response:Reply from Ashberry HomesA day agoHello Adie and thank you for taking your time to leave this review. As a responsible housebuilder it's never our intention to cause any unnecessary disturbance to our nearby residents. Please be assured that weβll pass along your concerns to our appropriate divisional team, who will investigate this matter and ensure that the impact of all construction activity is being kept to the minimum practical levels and that activities are only carried out during permitted working hours. Many Thanks, Team AshberrySo, that will get it sorted, right? Of course not. They were opening the gates to the compound at 7.20am this morning, & the JCB (beep, beep, beep!) was started up by 7.39am! So, when exactly are they going to ensure that βactivities are only carried out during permitted working hoursβ? Surely the compound shouldnβt be open until 8am? Is the tail wagging the dog, or are the workers only doing what Ashberry tell them to?If Ashberry are building houses next to you expect a lot of early morning wake-ups - even on the weekend.
Hello and thank you for taking the time to leave this review.Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.Many thanks, Team Ashberry
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashberry Homes North West's Moreton office has 619 reviews across two platforms: 6 on Google, 613 on Trustpilot (across the whole business).
Ashberry Homes North West Moreton is rated 4.4 out of 5 across all 619 reviews, and 4.7 out of 5 on Google from 6 reviews.
Ashberry Homes North West Moreton, Ashberry at Jellicoe, Pasture Road, Moreton, CH46 8SE.
