Every review we hold for the Moreton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Wickets Desborough
We have recently purchased and moved into our new build in Desborough - The wickets. From the start of the process the sales Rep Rob has helped us make the house into a dream home. He has communicated everything with us and helped us with our solicitors! Since moving in Dips and Keith have exceeded our expectations, helping resolve our minor issues and making sure we are settling in. In all the process from the start to where we are now has been great, the team onsite have been fantastic looking after us and going above and beyond. Would highly recommend this site!
Andrew · 12 September 2024
Agent replied · 29 October 2024
Hello Andrew and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at The Wickets. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotTrees - Reported trees falling into our garden…
Reported trees falling into our garden from Ashberry's land on the 23rd August 2024, covering the fence and lawn. It will be 3 weeks on Friday where ** no one ** has been in contact. I have chased this up with Customer *care* and still waiting for a phone I was promised nearly 2 weeks ago I chased this up with construction director 3 days ago and still no contact. I still have trees which will require a chainsaw to be removed which is now damaging my lawn, plants and potentially the fence. I do not want apologies as this is beyond that and purely lip service. I want the trees removing and a good will gesture. If I could give minus stars I would. From their actions it is evident they do not care! Plot 1 Poppy Fields
SS · 11 September 2024
Agent replied · 12 June 2024
Hello, thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotI want to take this opportunity to…
I want to take this opportunity to thank the team at Ashberry Homes at The Wickets in Desborough. Buying our first dream home has been made easy, simple and stress free from the beginning and dealing with Rob from the sales team, to dealing with Keith and Dippen helping making changes to our home straight forward with minimal snags. With 3 day and 7 days knocks to check we have everything in working condition. I highly recommend the team here when purchasing a home.
Kim · 5 September 2024
Agent replied · 29 October 2024
Hello Kim and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at The Wickets and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotContamination
I reserved a plot and was due to move in on October 24, Bellway/Ashberry hadn’t obtained the necessary approvals from the local authority and due to a dispute over contamination my move-in date has been delayed by at least eight months. The customer service and communication throughout this process have been shockingly poor. I spoke with the customer care director who encouraged me to take a refund or progress my compliant with the ombudsman.
James · 2 December 2024
Agent replied · 12 June 2024
Hello James and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details, and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. From the start Ashberry showed no interest in their customers. Stand offish behaviour when I arrived without an appointment. Unwilling to put in wardrobes or tile the bathroom when I was willing to pay. At some point they decided they reached their yearly targets and didn't want me to complete for two months but didn't actually have the courtesy to tell me this. They knew that I was unable to complete in August and September as I had been keeping myself available to move for months based on the information that I had been receiving from Saxon Heath and their assisted mover company. Tanya, only told me about their targets when I called to find out why they were stalling. She has since refused to acknowledge this conversation, thereby implying that I am lying. In the end I had no choice but to pull out as I was ghosted by their assisted mover company, and their recommended solicitors constantly got everything wrong and caused nothing but problems. Ashberry have said they would return my deposit but it's now been 3.5 weeks and they are ghosting me also. I have never had to experience such constant incompetence and such unprofessional behaviour.
Nicole · 22 August 2024
Agent replied · 24 August 2024
Hello Nicole, thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details, and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotMichael salesperson is very…
Michael salesperson is very knowledgeable and made it so easy to make a decision of purchasing with Ashberry homes and very helpful with information needed and will take time to explain
Mr · 2 March 2026
Agent replied · 5 June 2026
Hello Minesh and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotJust a nice experience buying a new…
Just a nice experience buying a new house with Robert on the Wickets in Northamptonshire, Robert has been very professional and informative, I would definitely recommend buying a new home through Robert and Ashberry Homes.
Mark · 30 June 2024
Agent replied · 24 August 2024
Hello Mark, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Robert. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotBrilliant always help out answers any…
Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more
Thea · 13 July 2026
Agent replied · 23 September 2026
Hello Thea and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 2/5
TrustpilotAshbury builder, Ryton
When purchasing a new build every site is different however If you are looking for a builder
Reviewer · 10 June 2026
Agent replied · 23 September 2026
Hello and thank you for taking the time to leave this review.
Please be assured that your concerns have been passed along for investigation to the relevant team.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our complaints procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Alex
★★★★★ 5/5
TrustpilotMy experience has been positive every…
My experience has been positive every step of the way. Everything has been covered and explained efficiently and informatively and always courteously. Very professional and a pleasure to deal with Ashberry Homes.
Susan · 2 August 2024
Agent replied · 24 August 2024
Hello Susan and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotExceptional
Tanya has been the most amazingly helpful, friendly, and professional contact at Ashberry Homes during my house purchase keeping me in the loop at every stage of the process which was very reassuring.
Ruth · 16 July 2024
Agent replied · 24 August 2024
Hello Ruth and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tanya! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Team Bellway
★★★★★ 5/5
TrustpilotLesley was so helpful at Ashbury…
Lesley was so helpful at Ashbury homes!!! We first feel in love with the development but couldn't go ahead due to the sale of our house but lesley always kept us in mind if anything came up and now we have put our reservation fee down and we are so so so excited to move in late July!!! Thank you so much Lesley you are a star!!!
Annalise · 1 June 2021
Agent replied · 12 June 2024
Hello Annalise and thank you for your review, and for taking the time to let us know about the great service you've received from your Sales Advisor, Lesley, throughout your journey. Please be assured that your review will be brought to the attention of our team so that they can see your wonderful feedback.We're very grateful that you've chosen a new home with us and hope the rest of your experience is just as enjoyable!Team Ashberry
★★★★★ 5/5
TrustpilotThe wickets desborough
Me and my partner have recently purchased a new build at THE WICKETS in desborough and couldn’t be any happier Dips the assistant site manager who has been looking after us, has gone above and beyond to make our house a home and we can’t thank him enough, Keith the site manager and rob the sales advisor have been 5 ⭐️ alsoWe couldn’t recommend this site and team enough Thank you for making our dream come true!
Jason · 5 September 2024
Agent replied · 29 October 2024
Hello Jason and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at The Wickets. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 2/5
TrustpilotAshberry Homes Church View
Since moving in around 12 months ago I have had numerous issues with my property that appear to be down to poor/ rushed workmanship. Their have been problems with kitchen doors, sockets, guttering, broken sink pedestals, internal door problems to name a few. Onsite there are no street signs, no working streetlights and uneven paths for over a year. Customer service to address these issues is slow and inconvenient.21/12/2023So now you are asking for my e-mail address and plot number. I've already stated its the Church View development in Callerton. I am prepared to send you that information privately but I will not be publishing it here for public consumption. I also object to the inference that my review is fake.15/07/20247 months later and nothing has been addressed. I will now be starting the formal complaints process.
Rachel · 15 July 2024
Agent replied · 12 June 2024
Hello Rachel and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Team Ashberry
★★★★★ 1/5
TrustpilotVery Bad Site Manger
I haven't even completed yet and I am disgusted with site manager at Church Veiw. Many things I have picked up and requested whilst visiting the plot, still nothing has been done. I have raised a complaint about these matters to head office which they acknowledged and sent an email over to the site, tagging in his manager and the sales office manager. The sales office called me, discussed the issues, documented them and sent them over to site to be sorted.I visited the plot again today for a demo and surprise surprise none of those issue have been rectify, on the email documented to the site, there was an issue specifically stated would be done by last Monday and yet again ignored. I was told by the assistant site manager that the site manager will be leaving the church veiw site on Thursday, probably to dodge dealing with my problems. I have raised these issues with the assistant manager, yet again promises have been made but will it get sorted, I have no confidence now.The overall experience after reserving the plot has been very poor. From a business which turnsover millions a year, the service is horrendous. How this guy is a site manager is a joke, very unprofessional, promises to lies. Not once when I've approached him has he documented these issues down, you tell him something, and brushes it off as soon as you leave.
Sammy · 3 July 2024
Agent replied · 24 August 2024
Hello Sammy and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like you to be assured, your concerns will be passed along for investigation to your divisional team. Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotMore like 1 star builder not 5 star
It would take me at least 5000 words to describe everything that has gone wrong with the house since our move in date, but the main problem here is Ashberry Homes/Bellway horrible customer service. Don't be fooled by the responses here, once you have completed on the house, forget about them fixing snags or responding to your messages or emails. A lot of our ongoing issues have been ongoing from our move in date. They promised they will fix them within a week, but they are still ongoing a year later and we receive no response from their customer service, site manager or even Bellway Durham managing director. Such as drafts and plumbing issues. We also paid for add ons that they did not install such as loft light and water tap in garage. They didnt install shower in our family bath when we completed so we should have known that they have 'forgotten' about other stuff we paid extra as well. Again, no response to when the paid extras will be installed a year later. When the house survey was due they came to our house and promised all kinds of things as long as we recommend them to a friend. This is how they get their '5 star builder' review. We shouldnt have believed them, but we were first time buyers and didnt expect site managers to promise us things when they dont expect to follow thrpugh those promises. They do have nice house plans so if you consider buying a home from Bellway/Ashberry make sure you dont complete on house until they have actually fixed the main issues. They tend to rush people in on the last day of the month so it looks good for their financial quaterly end review, but please dont fall for this like we did. They will likely 'forget' all the outstanding issues few weeks later.Update 03/07/2024: I can confirm that Ashberry Homes were very concerned about the bad review and got back in contact to do another list of issues that have been ongoing since our move in date. They were in contact for a short time and fixed a few minor issues, but are now back to ignoring us and not responding to emails or calls despite ongoing snags not being fixed. Do not complete on a property with them unless all major house snags fixed.
Ilze · 3 July 2024
Agent replied · 12 June 2024
Hello Ilze and thank you for taking the time to leave this review. We are sorry to read of your experience and would like you to be assured, your concerns have been passed along for investigation to the relevant management team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotHappy customer
We recently bought from Ashberry Homes in Stargate Meadows - our first experience was with Jill who was lovely and we didnt feel pushed to buy or anything. This was when we were in the house browsing phase.
Muna · 7 December 2025
Agent replied · 25 December 2025
Hello Muna and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Stargate Meadows. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 1/5
Trustpilot6 months late and lots for faults
We reserve a home with ashburry in February 2023 and told it would be ready June/July, August at the latest. Due to delays our home was ready till December 23.You would think with the extra time given to get the house ready they would be no issues but we have had over 30 issues with the property mainly down to poor works manship and a lack of care. To date we still have 7 outstanding which have been outstanding for months, we have raised dozens of email, phone call and txt. Often we don't get a reply, then we do we get told it will be sort next week never gets done.A very bad builder with very poor customer service.
The · 27 June 2024
Agent replied · 24 August 2024
Hello, thank you for taking the time to leave this review. We’re sorry to read of your concerns and we’d like to look into this matter further. We’ve requested some further information, and we’d appreciate if you could provide this information as soon as possible. We will require your development name and plot details, please. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotNever bought a new build before
The sales consultant Sophie was helpful and gave us all the information prior to us selling our home. Upon receipt of a MoS, she arranged a viewing of our new home externally only and we were able to chose our options regarding flooring and kitchen. As to date we are extremely happy to be purchasing from Ashberry Homes
Tracey · 7 June 2022
Agent replied · 12 June 2024
Hello Tracey and thank you for your fantastic review regarding the service you received from your Sales Advisor, Sophie. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotMy experience in purchasing a new home…
My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!
Mrs · 6 May 2026
Agent replied · 5 June 2026
Hello Elizabeth and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received at Chellaston Ford and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotSuperb sales manager!
We had an excellent experience visiting the Middlebeck Development sales office and the sales manager Chrissie was lovely! Chrissie took her time to explain all of the ins and outs to us and answered all of our many questions incredibly patiently. She kept us up to date with our reservation and application and has been great at recommending mortgage providers and solicitors to work with.
Charlotte · 25 March 2021
Agent replied · 12 June 2024
Hello Charlotte and thank you for your review, and for choosing a new Ashberry home at Middlebeck!It's great to hear that our Sales Advisor has provided you with such a great level of service and we'll make sure she receives your lovely comments.Thank you again for your review and we hope to hear more from you when you're settled in to your Ashberry home!Team Ashberry
★★★★★ 4/5
TrustpilotThis was very early in the process was…
This was very early in the process was was ok,
David · 1 July 2026
Agent replied · 23 September 2026
Hello David and thank you so much for your feedback. We would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Sam
★★★★★ 5/5
TrustpilotCherry Meadows Hatton
Chrissie and the team at Cherry Meadows have been amazing! As first time buyers, Chrissie has answered all of our questions and has kept in contact throughout the whole process on mortgages offers and solicitor updates. Chrissie also took lots of time to help us choose our additional extras!
Amina · 17 April 2023
Agent replied · 12 June 2024
Hello Amina, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your site team and Chrissie! We wish you all the best in your new Ashberry home! Team Ashberry
★★★★★ 4/5
TrustpilotAshberry homes
Angela, our sales representative was extremely helpful and informative. We never had to wait long for replies to our queries and she kept us fully up to speed as we are sure she will where appropriate up to completion date.The PX hub was a little more confusing. They initially took on my more expensive property as part of the express mover scheme but when it sold they switched to my partners because as I was told, the fees they would have to pay would be cheaper?Considering fees up to £3000 can be paid it would have been classy to pay this amount split between the two properties.
Mark · 17 May 2024
Agent replied · 12 June 2024
Hello Mark and thank you for taking your time to leave this review We are so pleased to hear your sales representative was helpful and informative. This really is the feedback we strive to ensure we receive. Please be advised, your additional comments will be noted and passed along for the attention of the relevant team. Many thanks, Team Ashberry
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