Trusted Agent profile · Moreton
★★★★★
619 reviews across 2 platforms
Ashberry at Jellicoe, Pasture Road, Moreton, CH46 8SE
Ashberry Homes North West's office in Moreton, at Ashberry at Jellicoe, is rated 4.4 out of 5 across 619 reviews on two platforms, including 6 Google reviews rated 4.7.
Every review we hold for the Moreton office, from every platform, shown as written. First names only.
5/5
TrustpilotAshberry were great from start to…
Ashberry were great from start to finish also after care has been perfect quick to deal with any issues not that we have had any just teething issue
Hello Paul and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
5/5
TrustpilotWe have only just paid the reservation…
We have only just paid the reservation fee. The sales staff, Tracey & Imaan, were very helpful & professional
Hello Shirley and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisors, Tracey and Imaan! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
5/5
TrustpilotReservation appointment
Excellent experience with Patrick - friendly, very knowledgeable, answered all questions and good follow up after the meeting
Hello Sam and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotGood Experience at Stargate Meadows
Gemma was very helpful and attentive to our needs. We are satisfied with the package agreed for our house purchase and we definitely recommend her to friends and family. Gemma fully explained everything and made the process of reserving our new property very easy.
Hello Laura and Chris, thank you for taking the time to leave this wonderful review regarding the service you received from your Sales Advisor, Gemma! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
5/5
TrustpilotNew Home.
At the beginning of buying A home from Ashbury at jellicoe gardens, Tania has been very helpful and guided us through the starting process ect, explaining things as we go,answering emails, txt ,phone calls, the lot,the information you recieve is tremendous take time to sift through it, most answers are there, if the rest of the process is as well explained and guidance given, where very mutch looking forward to moving in, thanks Tania + Julie.EditDeleteShare
Hello John, thank you so much for your review and congratulations on reserving your new Ashberry home!We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team.We'd love to hear back from you once you're settled in so please come back and leave us a review! Many thanks, Team Ashberry
5/5
TrustpilotThank you
We finally had our first home and we couldnt be more happier. The completion date kept moving but we finally made it.Thanks to Nelish and James for the fantastic work and kindness with every step of the way.We had a slight issue with our turf but the site manager covering James's holiday was top notch. Thank you Sam for your efforts in getting our garden sorted and all other nags that needed touching, youve been brilliant :)
Hello Fabio and thank you so much for your review, and for your fantastic feedback on your experience of buying a new Ashberry home!We're really pleased that our team were brilliant and we will be passing on your kind comments. Thank you for choosing Ashberry for your new home and we hope you enjoy every moment of settling in!Team Ashberry
2/5
TrustpilotOverall very poor
Sales process: Really poor communication and sales process overall. Often taking multiple calls/emails to obtain the correct information. Lazy contracts, typos, simply crossing out someone else's name (our neighbours) and pencil writing ours in, multiple missing reference documents. Refusal to acknowledge there is a "snag list" or any form of snagging process despite them previously mentioning it (I've never heard the term before so I'd only have picked it up from them). Everything was a battleHouse: Once initial snags were fixed, scratched handles, doors catching/rubbing the floor, broken thermostat (nothing major) all was fine for a while. Cracking, as expected, was fixed 1.5 years after house built with no issues. Within a year doors were not hanging straight, plug sockets (barely used) were coming loose, cooker fan we discovered was bodged with masking tape and nail pops were common. Garden was full of large rubble, solid bricks, whole packs of tiles, basically the site tip The site completion date came and went, appreciate things may be out of their control on this one but worth noting These are budget houses, it shows, you can hear everything your neighbours do. Might not bother you, its just not what I expected from a house built so recentlySimply put, I will never entertain the idea of having another new house with this company. Glad we moved out!
Hello and thank you for taking the time to leave your review for us. We're sorry to read of your disappointment with your home and the service that you received from Ashberry. We've sent you a direct message with a request for further details and hope to hear from you soon. Many thanks, Team Ashberry
5/5
TrustpilotCould not of asked for better!
Could not of asked for better! Chrissie and the team have been amazing, helping us every step of the way. We are in our first home now and still getting support from the team. The team have been great with sorting a few bits and bobs out in the house. The weekly snagging calls are very helpful and much appreciated. We are very happy we went with Ashberry. Thank you so much. From Jason and Imogen.
Hello Jason and Imogen, thank you for your review! We are so pleased to receive such fantastic feedback about our team and your experience of buying a new Ashberry home!We're really pleased that you've had a great experience and that you have took the time to leave us this feedback. Please be assured we will be passing this on to Chrissie and the rest of the divisional team.Thank you for choosing Ashberry for your new home and we hope you are enjoying every moment of settling in!Team Ashberry
2/5
TrustpilotNon existent customer care . Sales ok
Having viewed our house after Xmas we were pushed all the way along to complete ASAP. This was achieved end of March , despite lockdown, despite our reservations of moving our family we were chased up to two times a day and given no flexibility, we would move during lockdown whether we wanted to or not ! In the month before moving in standards of work slipped drastically, flooring protection etc had been removed , QA checks disappeared leading to the day we moved in. Which was to a dirty house with none of the promised instructions. After Care from Customer Care has become No Care , no plans re snag lists , no 3 , 7 or 10 day , a toilet that we can’t use , a lawn that we paid extra for that we’ve never seen the likes of , and dirty carpets and flooring that we also were charged for . Whilst we love our house , the lack of customer care , plans have tarnished that . The attitude of Customer care is they have carte Blanche to do nothing and blame COVID 19 . Correspondence is off hand with no understanding this is our home , care and customer are not appropriate words. Hopefully the issues will be managed as we move out of the current situation with the virus , but so far I would not recommend moving into a Bellway/ Ashberry house at the current time.
Hello Mike and thank you for taking the time to leave your review for us. We're sorry to read of your disappointment with your new home, and with the service you've received from us. We've sent you a message with a request for further details and hope to receive a response from you soon. Thanks again for your detailed review. Team Ashberry
1/5
TrustpilotRude Salesperson
We liked a house at Ashberry homes Chellaston Fold ( Derby) and went to reserve the house today. The sales person Michael came across as a rude and unprofessional. We started to discuss about offers and incentives, rather than listening to us , he just started quoting a low figure and kept repeating even before we could finish our sentences and the also said that he aleady has 2 buyers lined up for the house, kind of "take it or leave it attitude" which I found insulting. And when we started to leave he offered talking to his senior about whether anything more can be considered.Ashberry homes - Just as you have many buyers out there, there are many developers in the market too which perhaps your sales team should also know before they quote any prospective buyer about how busy their new development is and how many other customers are waiting desperately for your houses.
Hello Prashant and thank you for taking the time to leave this review. We are sorry to hear about the service you received when visiting our development, and we’d like to look into this matter further. We’ve requested some additional information, and we would appreciate if you could provide these details as soon as possible. Many thanks, Team Ashberry
5/5
TrustpilotMhairi in your Sales Office was…
Mhairi in your Sales Office was wonderful. What a lovely girl. She explained everything so clearly about our new property. What an asset to your organisation.Can’t wait to start picking our kitchen and tiles.It’s all so exciting.
Hello Fiona and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Mhairi! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotVery impressed with Ashberry, Nilesh and George...
Bought a home from this goup over the summer. Nilesh was our first point of contact and guided us through the entire process very well. We had some concerns about buying a new build, however, we have been extremely pleased with the level of service we have recieved. George the site manager has checked up to see we are happy with everything and any minor snagging issues have been resolved extremely promptly. I can geniunely recommend this group to new buyers or people moving home.
Hello, thank you for your review! We're so pleased to hear that you had a great experience of buying with Ashberry Homes, and that your site manager took great care of you. Your recommendation is much appreciated! Many thanks again for your review. Vicky
5/5
TrustpilotWell planned and laid out estate
Moorfields is a very well planned and laid out estate. There are numerous grassed, tree and shrub planted areas as well as small pond areas which gives the estate an open country feel. Tania in the sales office was extremely helpful and took us step by step through exactly what we were purchasing. Can't wait to move in !!
Hello Carol, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Tania! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotThe process was smooth and very well…
The process was smooth and very well planned
Hello Robert and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Alex
5/5
TrustpilotChrissy is an excellent sales rep
Chrissy is an excellent sales rep, very helpful in all areas, kind and passionate. Any queries was quickly and highly dealt with. Even when my partner and I weren't able to gain access to our property because of works going on, we were given another property to gain access to in the same layout. Very happy with the choices we were given for carpets, flooring, colours of cupboards etc. Would recommend 100%
Hello Tracy and thank you for your fantastic review, and congratulations on reserving your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team and that you would recommend us! Please be assured we will pass on this great feedback to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience with?Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
5/5
TrustpilotLooking to the future
Sales advisor was very helpful and looked into all my requests and kept me informed in a timely manner
Hello and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
5/5
TrustpilotAshberry Homes - The Wickets
We have recently purchased our first new build house, and we are very happy with our decision to buy from Ashberry!We've had our eyes on the house type for a few years, and were fortunate to get one reserved on a site in the area we wanted!From reservation day, Rob our sales advisor has been brilliant, chasing solicitors and making sure everything goes through smoothly. Once we moved in Rob and Keith, the senior site manager, were round regularly to check everything was working and we were settling in well.Dip, the assistant site manager, has been wonderful, going above and beyond to get any small snags we've had resolved, and making sure we're happy! (Honestly there has been nothing major, just the odd cosmetic touch up).The team at The Wickets have been fab, would highly recommend!
Hello Reece, thank you so much for taking the time to leave this excellent review! This really is the type of feedback we strive to ensure we receive and we wish you all the best in your new Ashberry home! Many thanks, Team Ashberry
1/5
TrustpilotWhat a stressful experience
I purchased my house for my children and I last November 23 in Church Fenton, at their Poppy Fields site. As another member wrote after reading reviews I was also hoping I was going to be one of the lucky people who just had a handful of snags and that all would be fine. I even wrote to Ashberry and spoke to the site manager who gave me assurances that my home would be up-to a good standard and the previous issues had been as a result of old site management. Unfortunately this was not the case. I was not invited to snag the property or bring in a qualified stagger. This meant that the first thing I had to do when I received the keys was to complete a snag report which was date and location stamped. I provided this the same day to the site manager via email, yet 10 months in and after probably over 50 emails and many many phone calls and conversations and following the Ashberry complaints process and getting responses from the construction director that my issues would be sorted, unfortunately like another member mentions on here only a handful of snags have been completed which have resulted in new snags or half completed jobs such as holes in ceilings, damaged paintwork, half cleaned brickwork, failed mastic just to name a few. Unfortunately as-well many of my issues should have been NHBC fails but yet the inspector passed them off such as no compliant brickwork, a hole on my downstairs toilet floor, no durgo valve on my SVP. This whole process has caused an immense amount of stress and I have lost count of the amount of time it has taken for me to re write my lists again and again as no one seems to cross anything off or keep the list, but also the time myself and other family member have sat waiting for trades to show up and no one coming. We are now onto site manger number 5 and assistant site manager number 4 who unfortunately now are taking the brunt of everyone’s built up frustration. I am not confident Ashberry/Bellway are going to provide them the support to close out the mess that myself and other residents are facing and they will be set up to fail like the others before. The most unfortunate thing is I still don’t have one room that is without snags and I am still living with items in boxes as I have been unable to move properly in to any room and feel settled in what should of been my lovely new home.
Hello Rachel and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like you to be assured, this will be raised for investigation with our divisional team. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. Many thanks, Team Ashberry
1/5
TrustpilotStay well away
Stay well away! We purchased a beautiful home in Church Fenton, at their Poppy Fields site. After reading reviews we were hoping we were going to be the lucky people who just had a handful of snags and that all would be fine. Unfortunately for us it’s not been the experience we were hoping for. We had a professional survey carried out on the house 3 days after completion (early June) which highlighted 268 snags, since then we have found more snags and created our own list taking the total to nearly 300. The handful of snags which have been completed (I think 10 of them) have resulted in new snags or half completed jobs such as plastering on ceilings been done and just left, blue spray paint all over our white kitchen top and we have holes in the walls in our bathrooms where our showers are attached - clearly water will be entering these holes causing further damage. We have guttering that isn’t attached to the property and problems in our attic, the list is honestly never ending. We haven’t heard anything from customer care, they just wanted a copy of our snag list which we sent two weeks ago. We are also on our 4th (I think) site manager since June and someone actually has our house key - god knows who, we left it with a site manager so contractors could just get on with the work, yet no work has been completed. Anyway, if you’re thinking about buying one of these homes stick to the negative reviews rather than hoping to be a lucky one (surely all sites have the same problems). We actually recommend my brother and he bought a property on the same estate, he moved in July and still hasn’t had his initial 3,7 and 14 day check with a site manager. It’s absolutely disgusting. We were sold a house that simply is not finished and no one is doing anything about it getting to an appropriate standard. Anyway, we have been approached by the media about our experience along with others on the estate so watch this space!
Hello Claire and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team for Poppy Fields.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
5/5
TrustpilotBest experience with Shirley and her…
Best experience with Shirley and her team at Ashberry Homes Elizabeth Gardens. Shirley is an asset to the company and extremely professional! Her knowledge is outstanding & all the information we have received is very detailed. It has made our buying experience stress free and the entire process has been seamless from the beginning. Its great to know we are in good hands, thank you Shirley you are a sweetheart!!
Hello Stephanie and thank you for your fantastic review, and congratulations on reserving your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team!Please be assured we will pass on this great feedback to your divisional team.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience!Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
5/5
TrustpilotIn the process of buying a new home…
In the process of buying a new home from Ashberry on the Wirral, Merseyside. Have had excellent relationship with all of the sales staff who have kept us updated on the progress of our new build from the moment we reserved our plot. Would like to thank Sally at Jellicoe for all her assistance in making our move seem less stressful than we imagined.
Hello Malcolm and thank you so much for taking the time to leave this great review. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotThe whole experience was really great
The whole experience was really great! Barbara is very nice and gave me all details regarding the house and the whole process. Only thing that can be improved is the Sales office ventilation, not only for the clients but mainly for the employees that need to stay there the whole time!
Hello and thank you for taking the time to leave this review following your fantastic experience with Barbara! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
5/5
TrustpilotWe are delighted to have been able to…
We are delighted to have been able to secure the house we wanted at Beaumont Park. Debbie has been a star through our journey when we first saw the show house back in November to putting our deposit and choosing our options in January. We cannot wait to complete and move in and just hope everything continues smoothly.
Hello Mrs Duke, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Debbie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
1/5
TrustpilotAshberry Homes, Pilgrims Way, Beverley
Our experience purchasing a new Ashberry (Bellway) home, Plot 199, Pilgrims Way, Beverley
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant team. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with our Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashberry Homes North West's Moreton office has 619 reviews across two platforms: 6 on Google, 613 on Trustpilot (across the whole business).
Ashberry Homes North West Moreton is rated 4.4 out of 5 across all 619 reviews, and 4.7 out of 5 on Google from 6 reviews.
Ashberry Homes North West Moreton, Ashberry at Jellicoe, Pasture Road, Moreton, CH46 8SE.
