Ashberry Homes North West reviews

★★★★★ 1/5

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Dishonest with Fake Promises

We recently purchased a property at the Church View development in Callerton. After receiving the keys, we began to observe signs of water ingress into two of our bedrooms which they have agreed to put scaffolding and investigate. We were told what they issue was and was promised that it would be rectified, but when we checked, we discovered that they had put the scaffold on the wrong property, which is leaking as well even though the house is still for sale. It seems to be a common quality or design issue on this site but they are not doing anything about it.Our other issues include:Standing water in the back garden within 3 meters of the house.The thermostat was installed incorrectly. The downstairs thermostat controls the upstairs radiators and vice versa.Missing sockets, built-in wardrobe and the kitchen worktop has been damaged and we haven't even moved in yet (which they claim they have replaced with brand new, but the damage is still present in the same place and we have evidence of it).There is no street light, the manhole in front of our main door is uneven with the paving (tripping hazards). They are aware that my wife is pregnant and this is a serious risk for her, but they still have not resolve the issue.They are still on-site building new houses and these issues have not been resolved (it has been few months already), so I cannot imagine how long it will take for them to resolve the snags once our snagging report comes through!

Kin · 9 November 2023

★★★★★ 5/5

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Tanya and her team at Saxon Heath in…

Tanya and her team at Saxon Heath in Bury St Edmunds were outstanding in helping me through the process of buying one of their lovely homes. Which was complicated by the fact I am still in the US trying to finish selling my home here. Several things are very different from buying and selling houses in the US and they were great in get me to the finish line and getting closed this morning, Thanks guys you were great. Cant wait to get there and move into my new home.

Penny · 29 September 2023

★★★★★ 1/5

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Save yourself the headache, look elsewhere

Don't even think of purchasing a property with them. This isn't a immediate spur of the moment new house review, take it from a buyer who is reviewing after 2 years of living on the property. There is a reason why the warranty is 2 years, we have had several people come in to fix the same issues more than once and that's for different issues. Why will the floor start leaking water for a 2 years old property and we get told we are out of warranty. We have had issues over and over again with this same property and have had to refer cracks (not shrinkage) that is both outside of the property and reflected inside of the house to NHBC because they won't do what they should have done. It is frustrating knowing you bought a new build to save you from the worries of repairs in early days and yet you end up with the worry and having to spend. There usual pick up line when you contact them is "leave it with me" and worst of all is the fact that you have to wait endlessly to get someone to come in. It's been 2 years and the road hasn't been completed and all we get when we ask is leave it to me or we are discussing with our sister company Bellway on that. Save yourself some headache and frustration and look for other developers who know what they are doing.Worth noting that most of the 5* reviews I have looked at has to do with sales if you really want to know what the house you are buying is like, look for reviews of those that are currently living in an Ashberry homes property

Bukky · 14 September 2023

★★★★★ 1/5

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Absolutely disgusting service from this…

Absolutely disgusting service from this office from one of the sales people. I would like to say however one was fantastic. This was my sisters first house and the journey for her has been a disaster 

1.As previous reviews have said everything requested was an instant no, or an absolute chore even though both the builders and site manager were willing to accommodate. 

2. All her bathroom choices were wrong, and upon arranging to go look at the wrong bathrooms, to see if she was happy to keep them, she organized a time and date and was told keys would be there and they would go through them all. Upon arriving there was no keys and the sales person she usually deals with couldn’t have cared less thankfully the other sales person was fantastic and after complaining sorted the issue out. 

3. House was exchanged on the 30th of June, to find upon moving in there was dust everywhere, no internal doors and no working bathroom, with tiles stacked everywhere. This is an absolute joke and meant my sister and her partner couldn’t move in as it was not even livable where are they supposed to go to the toilet? Better yet who’s going to clean her new carpets due to get fitted upon moving in. 

Ashbury homes you should be ashamed how can you let someone exchange and move in to a house when you know full well it’s still a building site? I suggest you get your house in order as this is the sort of thing that gives new builds a bad name.

Robert · 2 July 2023

★★★★★ 5/5

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We've found Ashberry to be incredibly…

We've found Ashberry to be incredibly easy to deal with, and they've made the whole process so far feel straightforward and stress-free. Although we're only at the reservation stage, every visit to the sales office has been a positive experience.

Jasmin · 17 July 2026

★★★★★ 5/5

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We have visited various show homes and…

We have visited various show homes and got the usual treatment of not that interested.we ended up at Whitford Heights where we met Rick,what can I say what an amazing credit to your company very knowledgeable and had the time to explain everything.

Mark · 23 June 2026

★★★★★ 4/5

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Eve was excellent

Eve was excellent, really helpful

Sarah · 5 April 2026

★★★★★ 5/5

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Sally has been amazing

Sally has been amazing. supportive, helpful and caring.

Ian · 12 March 2026

★★★★★ 5/5

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Dealing with Sally from Yew Tree…

Dealing with Sally from Yew Tree Meadows was the best part of the experience. She was very professional, open and helpful.

Angelika · 17 November 2025

★★★★★ 5/5

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Tanya at Ashberry sales development

Ashberry development in Bury st Edmunds. Tanya sales advisor was helpful, giving us ideas for our new house. Informative on what’s going on the development and what is around, informative about the house and process. Professional, helpful, polite and considerate. Tanya was available for all our questions and got back to us within hours. Great customer service from Tanya.

JC · 23 July 2024

★★★★★ 5/5

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Plot 202 Ashberry Homes Moorfields

Plot 202 Ashbury Homes Moorfield --- We have recently exchanged contract on Plot 202 Moorfields, We are very happy with this purchase. The quality of the build is extraordinary. We have started our house hunt last 6 months back and finally completed our purchase of dream house with Ashberry homes. They are the best builders in terms of quality and finishing. We highly appreciate and recommend Julie from Moorfield sales office. From the beginning of our conversation, she was very helpful and answered every query in very detailed manner. She has got very good knowledge and experience in sales. Her help and assistance in guiding us through our options and choices was invaluable.Many thanks.

SATYA · 26 February 2023

★★★★★ 5/5

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Where do we even begin!

Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together.

Madison · 28 July 2026

★★★★★ 5/5

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Excellent customer service and Site Team

Everything has been amazing from start to final. We moved into our new home around a month ago. Adam was always happy to answer emails and any questions during the building process. Since moving in Lorraine has been brilliant sorting out any issues or queries. Finally the site team are incredibly friendly and when we first moved in the Site Manager just wanted to make sure we were okay and was willing to sort anything. It’s been a really smooth process!Chloe & Tom

Chloe · 27 January 2023

★★★★★ 1/5

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Purchasing new Ashberry home

Had a response many thanks Asberry, but cant fine where you have requested more info from myself. It appears from reading reviews on here that it either goes fab or dreadful when it comes to Ashberry. We unfortunately are currently in the dreadful category. Having visit site at Chesterfield on 29th Dec 22 and coming away having been given the positive vibe from the POC we believed our purchase was more or less going to be plain sailing in a matter of days. Not to be. Part exchange was offered as an option and then we were told it wasn't. Then later in the day Sat an insultingly low offer made. We withdrew our interest the following day as we felt extremely misled and let down. Only then to received 4 calls in a matter of minutes One from the PX hub offering an 8 week hold on the plot whilst we sell our home. Once the docs arrived for signing however, I have now been told that this is not possible. Still waiting for the PX Hub to come back and we will take advice with regards to the legality of the offer made by them for the plot hold. I have to say that this has been a very unprofessional service and support from all parties currently involved and the shine has been removed from what should be an enjoyable event. Buying a beautiful new home should not be this badly handled.

Sarah · 19 January 2023

★★★★★ 5/5

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Patient, Professional, and Approachable

We had the pleasure of working with Eve while looking for our new home. She was exceptionally patient, friendly, and always willing to take the time to answer our questions and guide us through the process. Her professionalism and approachable manner made the whole experience smooth and enjoyable. We couldn’t recommend her highly enough.

ROXANA · 24 February 2026

★★★★★ 1/5

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Bad House Builder, Avoid

We moved into our fantastic new house on the 02.12.2021.After this date we began to notice imperfections which always happens in a new build house, we were told to report these as we noticed them, We starting noticing the issues after around two months of been in the property which was February time 2022.My list became quite large, the service that followed was rubbish with myself constantly ringing and chasing the issues.I have walls out of tolerance, Walls that need reskimming, squeaking stairs from top to bottom, bathroom tiles out of tolerance in two bathrooms, Shower tray damage, windows that wont open proving fire escape risk... The list still goes on.Present date 19.12.2022, we have had some of the issues rectified but the very easy ones, theses are not stated. Fuming is an under statement this house builder is not bothered about the customer, the customer service is shocking. I'm nine months into the reporting of issue and were still not done.One slight confession I had a meeting with a customer service manager at my property, he agreed all the issues with the plan to rectify all my issues. I was unwilling to let them rectify the bathrooms as they would have to fully rip out both bathroom tiles and start again, the finish was that bad. Instead I requested compensation and this was refused.I would advise anyone buying from Ashberry to pay for an independent Snagging Survey prior to moving in.

Antony · 19 December 2022

★★★★★ 1/5

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My Horrendous experience whole experience has been horrendous…

My whole experience has been horrendous in fact it has made me depressed. All I wanted was a house built to a professional standard which it Hasn't. I have been in this industry for 42 years and honestly have not seen a house built to such a poor standard !!!!.The experience with sales was and there communication was poor. Customer Care is none exsistant and there probably told by upper management to egnore issues. When you meet up with the construction director and contacts manager and agree something verbally ( was led to believe if I gave a positive NHBC review then things will happen )then try and follow it through later on they seem to have a memory loss. Had nearly 300 snagging issues which cost me alot to get with nothing hardly done and major stuff Ignored. House was not cleaned when key hand over as not given home tour . Carpets where dirty and was noted, Amtico flooring scratched , painting was shocking etc .The main issues are the Brickwork which is shocking and Block paving is a imbarasment to say the least. If the Management would come and see which they keep declining they could see the issues and get rectified. If I could show pictures I would put up . Would Never recommend because I wouldn't want any one else to experience what i'am good through. Kitchen poorly fitted half of it had to be replaced .

Stephen · 25 November 2022

★★★★★ 5/5

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Adam @Ashberry(New Cardington) - Amazing!!

Adam @ Ashberry (New Cardington) has been brilliant. He has always ensured I have been updated throughout my whole purchase process. Adam has helped chase solicitors and mortgage brokers throughout the whole process and has answered any question along the way. He has the patience of a saint (needs to be with me) and I couldn't thank him enough. There has been several times in the purchase where I have been deflated and at times wanted to pull out of the sale but Adam has continued to be supportive and had an amazing happy attitude which gave me faith it would all work out well. 10 months later and I am due to be completing on my first home purchase and this wouldn't of happened without his persistence, positive attitude and determination to get this done for me. Thank you Adam & team for all your help!!

Olivia · 11 November 2022

★★★★★ 5/5

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Outstanding experience at Swinfen Vale, huge thanks to Eve & Michael!

We recently moved into our new home at Swinfen Vale with Ashberry Homes, and the entire experience from start to finish has been exceptional.

Muhammad · 14 September 2026

★★★★★ 5/5

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Georgina at Ashberry Church View has…

Georgina at Ashberry Church View has been absolutely marvelous. She has gone above and beyond her customer service. She is lovely and extremely experienced in explaining everything related with structural details and purchase process. The entire process was seamless, professional and friendly. Georgina is a great asset to Ashberry and I am very grateful for everything she has done for my purchase at Ashberry Church View.

Suhan · 16 November 2023

★★★★★ 5/5

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We recently purchased our new home from…

We recently purchased our new home from Ashberry Homes at Chellaston Folds, and the entire experience has been exceptional from start to finish. The quality of the build is outstanding, with great attention to detail and a real sense of craftsmanship throughout.

Tori · 1 May 2026

★★★★★ 5/5

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Great service

Great service. Tina is a very nice, friendly and very helpful lady. From the first time when we met her she was always looking after us very well. She explained the process and answered all the questions straight away. She is keeping in touch and updating us every week about progress with our reservation. Couldn't be more happy 😊 thank you

Monika · 10 February 2024

★★★★★ 5/5

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First class service

The sales team are excellent , Alan at Ashberry brierley view does an excellent job in keeping you informed and Trevor the site manager is first class , great team , thanks for all your help in making our journey to buy plot 300 seamless. Matt

Matthew · 28 March 2026

★★★★★ 5/5

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I had a great experience with Ashberry…

I had a great experience with Ashberry homes. The team were very helpful, quick to respond, and took the time to understand what I was looking for. Even though I didn’t proceed with them, I really appreciated their professionalism and support. I wish them all the best.

Awais · 20 March 2026