Ashberry Homes North West reviews

★★★★★ 5/5

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Our agent Dawn is helpful and patient…

Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond

Claudette · 3 May 2026

★★★★★ 5/5

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Friendly, informative and professional service

Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.

Fay · 28 April 2026

★★★★★ 5/5

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It’s a five star from me

We’ve just recently moved into our new Ashberry home in Desborough. The site manager (Dips) and his team have been outstanding. The moving in process has been made very easy thanks to his excellent customer service and putting us at ease with moving into our new Ashberry home. Dips has been very informative and has been readily available and willing to give of his time to answer any questions and give us help & advice in every way possible. Our new house has been presented to us in excellent cleanliness, quality decor & fittings and any minor snags that were found were swiftly resolved! We hope to have many happy years in our beautifully designed new home. Every Ashberry home site needs a site manager like Dips!

Santosh · 5 September 2024

★★★★★ 5/5

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Quality with Ashberry

Whole experience was amazing , professional and helpful Imaan was amazing . Thank

Kerry · 18 July 2026

★★★★★ 5/5

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We couldn’t be happier. Thank you!

We’d like to thank everyone at the Saxon Heath Development. Thank you to Tanya and Karen from the sales team who helped us with the purchase of our new home, as first time buyers it was a daunting experience however, the whole process was made easier by their knowledge and understanding. Thank you for being so helpful throughout the whole process. Also a special thank you to Kevin and Ollie and all of the site team for all of your hard work and help, you’ve been amazing. We found everyone to be friendly, approachable and professional and any issues we did encounter were quickly and easily resolved. We love our new home and we would recommend Ashberry Homes from our experience.

Nikita · 24 August 2024

★★★★★ 5/5

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Great experience

Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.

Helen · 11 February 2026

★★★★★ 1/5

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All round appauling

Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service

Sophie · 10 February 2026

★★★★★ 1/5

Trustpilot

They don’t deserve 1 star

Here’s an email I’ve just had to send to top management. I’m sure you can get a feel for how the company works. Please see attached photos. My shower is still on my landing since work to rectify your bodge job was completed on the 19th July. I am still disabled and I am still struggling to use the main bath to shower in.Also, where is the key to my house I left for the clowns onsite? Or is this another lost key and yet again you will be replacing my locks?I have no faith that this will be getting sorted soon. Unless you agree for me to use my own contractors and you pay the bills I will be seeking legal action. There were nearly 200 snags that needed sorting in this house before we moved in and more have been added along the way. Less than half have been completed in a year.Your company is a joke. If I don’t hear back from you in a timely manner things will be escalated.Regards,Plot 104Poppy Fields

Summer · 27 July 2024

★★★★★ 5/5

Trustpilot

Smooth process

Polite, friendly and very accommodating. Process was smooth and really enjoyed viewing house again before purchasing the plot to ask all our questions. Highly recommended 👌 very excited to move into our Ashberry home. Michael at Chellaston fold is absolutely brilliant.

Kelly · 17 November 2025

★★★★★ 5/5

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Outstanding Service at Eastview Mannor.

We have just recently reserved our plot with Ashberry. I’ve spent a lot of time researching as much as I could, travelling around the various sites and partner sites and I will say that the customer service has been beyond outstanding, even well before considering a reservation. Mhairi, at Eastview has been very professional and friendly, going out her way to help and support me. So far, I can’t be happier. Thanks

Alex · 21 November 2024

★★★★★ 5/5

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Hollie is brilliant at bourne springs

Me and my partner decided we wanted to purchase our first home together back in April! We wasn’t having any luck with style of houses and We was driving around everywhere to find different developers and viewing different show homes! And we was coming to a dead end! We just wanted our first home to be right! We then came across Ashberry homes in Bourne springs, hollie welcomed us in! We spoke about what type of houses we have looked at so far. And spoke about what styles we wasn’t so keen on! We was so happy that Hollie introduced us to the wisteria! We fell in love with this property! Soon as we got an accepted AIP we put a reservation down and got to choose a few upgrades! We got a call from our mortgage advisor on 18/06/24 to congratulate us as our mortgage application has been accepted! I really cannot thank Hollie enough! She has been so supportive through our entire journey! Me and my partner still view different show homes for inspiration and we haven’t come across anyone who’s been welcoming and helpful, as much as Hollie has been! Not only do We get excited to see the progress of the property we are also happy to see hollie! She always invites us in with a warm welcome! Amazing service! 20/10 thank you again Hollie! You really are a superstar Keri ☺️

Keri · 21 June 2024

★★★★★ 5/5

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Impeccable service!

We are close to completion on our new house with Ashberry and have to say the sales assistant Ellena at Melton Mowbray has been AMAZING! We visited site numerous times to see a few different houses and her patience and willingness to help never waned. She has answered every phone call and email promptly and gone above and beyond to make our purchase go smoothly. Its no exaggeration to say she has played a major role in our decision to buy with Ashberry!

Scott · 5 June 2024

★★★★★ 5/5

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Roundhouse Park, Melton Mowbray…

We started our house search journey in March 2023 and looked around so many different houses - pre loved and new builds. One of the first new developments we visited was Roundhouse Park in Melton along with all the other new house sites in Melton and dealing with Ellena was like a breath of fresh air to other sites. She was proactive - actually got out of her chair to help us (some didn’t !), happy to answer any questions we had and took us on site to look at plots without need to make an appointment. We did have several visits to Roundhouse Park over the months and Ellena was always as willing and helpful, my only negative for the sales office was when Ellena was on holiday, the people who were stand-ins had no information or updates which was frustrating as feel that if covering, the people doing so should be up to speed on sales and availability. Due to plot availability and timing, we actually reserved with an alternative builder and felt bad as Ellena was so nice and didn’t want to do her out of a sale. As it happened, two months later, the sale of our house - we decided to wait for one on Roundhouse Park and was delighted to be back with Ashberry Homes into one of the first houses we had seen in 2023, so we went full circle. We had some usual snagging and these so far have been dealt with efficiently by a new site manager, Charlie who is also a pleasure to deal with.

Rachel · 6 May 2024

★★★★★ 5/5

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Absolutely fantastic so far!

From the moment we met Danielle in the sales office we knew we'd found the perfect location for our next home. Danielle arranged for us to view a different house style at a Bellway site in Poynton than we'd initially been interested in, we're glad she did because we fell in love with this house style immediately. Throughout the process so far, Danielle has been excellent, helped us choose our additions, and supporting us through the highs and lows of getting the mortgage we needed. Gail who also covers the sales office has been great, keeping us informed of survey visits and where things are up to with the build. We met Mac the site manager twice, once when we reserved to go through the build process and again when we got to go in our home pre plaster stage. We're excited to be exchanging contracts in the next few weeks and hopefully being in our new home by August. Our journey has been great so far, and we've been impressed. The team on The Acadamy are an absolute credit to Ashberry Homes!

Ian · 27 April 2024

★★★★★ 2/5

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Customer Service 🫩

The homes are lovely - they are 5*! Their follow up care and reporting problems are a concern hence the 2*, its instant push back when contacting customer service, everything has to become a challenge before they send someone round. Its very tiring! Chellaston Fold site.

D · 9 September 2026

★★★★★ 1/5

Trustpilot

Unprofessional and do not care

Initially were great until you tick the box on the NHBC survey. Then expect repairs to be dragged out until they hit the 2 year mark where they can avoid responsibility. Be prepared to chase repairs and do not expect a reply from site managers or from complaints. They prefer you to go to the NHBC. My advice is not to buy unless you enjoy stress and waiting around- all while parting with a lot of money. They are not 5 star builders. In reply to the Ashberry request, if you answered your complaints as quickly as you answered this public forum, there would not be as many issues. As this site shows, the Church View development has damaged the reputation of Ashberry. I am a genuine resident but do not want to disclose my name until the issues have been resolved. Please respond to your outstanding complaints

Anonymous · 26 April 2024

★★★★★ 1/5

Trustpilot

Let down by shocking customer care team

Probably would have written a much more positive review immediately after moving in, as the sales team and site manager at Church View were all extremely helpful, however just a few months later we were completely forgotten about and ignored by customer care.The back garden of our property was completely uneven with barely any soil when they laid the turf. This was made even worse when they realised the boundary of our plot was in the wrong place and had to move the fence, shed and its base.I was told last spring their landscapers would be coming to fix it, they didn’t. I then contacted customer care in June 2023 - who said they’d speak to site - but I never heard back for weeks and every time I chased them I was either ignored or given excuses. In October 2023 (after 4 months of radio silence from Customer Care) I got an email citing staff absences as the reason for the lack of correspondence. They also said they were waiting for the landscapers report and would get back to me. It’s been 6 months now and I’ve still not heard anything. Never known a customer care team treat their customers with such contempt, abysmal.

Richard · 21 April 2024

★★★★★ 2/5

Trustpilot

You can do better!

Issues experienced:1. Garden area: Garden wall covered in mortar, missing mortar from gaps in wall and cracked areas. Joins in the wall not correctly aligned and gaps of mortar between bricks excessive in large areas where it looked patched together. Fencing warped and garden littered with builder debris and soil left upturned (looked like a building site)Resolution: reported to Bellway who organised for the inspection and cleaning of the wall. The third party used, damaged the brickwork and chips were taken from brickwork due to the tools used by the third party as the cleaning process did not work. Brick mortar and gaps in wall exposing the cavity left untouched as it "passed NHBC" inspection as we were told by Ash the inspections manager.Garden fence was reported although we did not pursue the case any further due to our experience with the garden wall and I personally removed the debris.2. Upstairs main Bathroom: Excessive water leak in bathroom and neighbouring bedroom.Resolution: Reported to Bellway who got someone to replace the overflow pipe to the bath which was broken and left unrepaired before moving in.3. En-Suite bathroom: After 2 years and 4 attempts later it is still NOT RESOLVED. We have had the En-Suite ripped out 2 times to fix an issue with a leak experienced in our En-Suite. Excessive water in bathroom leaking under the floor and neighbouring bedroom carpet. Skirting boards expanded due to absorbed water and cracked grouting. Water damage to wall and timber in wall cavity. On the third attempt we explained to the Customer service team we were expecting a baby so needed it resolved asap..... Hey hoResolution: 3 previous attempts have been made to fix this issue, all of which unsuccessful. And currently undergoing ANOTHER attempt to resolve. 4. Drainage: We reported multiple issues with the drainage which appeared to be an issue generally over the estate with every house.Resolution: Appeared there were bags of sand and building rubbish left in drains.... It must be noted that the Ashberry team/site management were quick to blame the residents for putting baby wipes and other household waste down the drain which was causing the blockage when this was obviously not the cause.Overview: As a resident of the estate for 2 years and feedback gathered from other neighbours this does not reflect the Bellway quality and values which is the reason we purchased our property. Shoddy workmanship and incompetency by employed third parties and management team mean our experience has not been pleasurable at all. Be warned, the estate is extremely difficult to navigate around as the roads are extremely narrow. It feels that Ashberry have cheaped out as much as possible to cut corners and save money in as many areas as possible. I would assume this includes the tradesmen used to put together the properties.Customer service team are very good I have to say but be prepared to lean heavily on them if you decide to buy a property from Ashberry and get a third party to do a snag list.I rarely leave a bad review but as a father of a newborn we just want our En-Suite fixed, my partner struggles due to medical reasons getting in and out of the bath and the En-Suite is much easier for her to access. Please help in getting this resolved asap.

Nicky · 14 March 2024

★★★★★ 5/5

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New House purchase, New beginning!

Really pleased with our new home purchase sales staff are amazing and new home outstanding. Tracy and Phil at the Acorns halewood sales are truly outstanding and went through the whole reservation process and made are new dream home come true thank you all.

BRIAN · 7 September 2026

★★★★★ 5/5

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Sally is amazing very friendly nothing…

Sally is amazing very friendly nothing is too much trouble made the process of choosing easy

Jan · 14 April 2026

★★★★★ 5/5

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Modern, professional and outstanding service

Our first meeting with Cathy was so professional and her knowledge and expertise were what cemented our decision to buy a house from her. Her enthusiasm, honestly and work ethic is outstanding and she put in over and above effort to ensure that every decision on the house was considered and at no point did she ever rush me and my partner and did not put us under any pressure. I have massive confidence in the build because of the reputation of Bellway as a builder.

Caroline · 31 January 2024

★★★★★ 5/5

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Ashberry Homes Chellaston

We were drawn to the Ashberry development in Chellaston by the quality and appearance of the build. Michael, the sales representative, has been excellent throughout, and we have also received some unexpected additions to our new property. If you are looking for a new home, I would recommend considering Ashberry Homes.

Happy · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional Service from Ashberry Homes at Whitehouse Park - Kudos to India, Rob, Matthew, Harry, and Sean!

I recently had the pleasure of working with the outstanding team at Ashberry Homes at Whitehouse Park, and I cannot express enough how impressed I am with the exceptional service provided by the sales staff and site managers.India, Rob, and Matthew from the sales team were an absolute pleasure to deal with. Their professionalism, knowledge, and dedication went above and beyond my expectations. They were patient, attentive, and took the time to address all my queries and concerns. Their commitment to ensuring a smooth and transparent process truly stood out.Equally praiseworthy were the site managers, Harry and Sean. Their meticulous attention to detail and proactive approach made the buying process effortlessly smooth. They consistently went the extra mile to ensure that everything was not only up to standard but exceeded it. Their communication skills and willingness to address any issues promptly showcased a level of commitment that is rare to find.Overall, I am thoroughly impressed with the teamwork and dedication demonstrated by India, Rob, Matthew, Sean, and especially Harry. They have truly set a high standard for customer service and professionalism. I am beyond satisfied with my new home, and I wholeheartedly recommend Ashberry Homes to anyone seeking a reliable and reputable developer. Thank you, India, Rob, Matthew, Harry, Sean, and the entire Ashberry team, for exceeding expectations and making our home-buying process a positive and memorable one. Thank you for your outstanding service!

Amy · 4 January 2024

★★★★★ 2/5

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Avoid this company at all cost

Plot 104 Ashberry Homes Church Fenton. Avoid this company at all cost. Particularly Poppyfields ChurchFenton. Lazy workmanship from men who don’t give a f…. About your house. We had a professional snag report and had 200 snags on it. Still waiting for the majority of them to be done 4 months later. The worst part is that we had our own flooring put in. We spent £5000 on it. Painters from the site have come in and slopped gloss paint all over it once. Then a second time emulsion splats everywhere. They’re just buffoons that don’t care as long as they’re getting paid.

Summer · 22 December 2023