Ashberry Homes North West reviews

★★★★★ 5/5

Trustpilot

S-H-I-R-L-E-Y (10 STARS)

Shirley provided my wife and I the best customer service we have experienced to date. She has been absolutely amazing from the very moment we set foot on the Elizabeth Gardens Development in Rochford Essex. She expertly and very calmly guided us through the reservation, options choosing and completions process. Shirley was always at the end of the phone to answer our very many queries and incredibly responsive via emails too. We are now proud owners of our dream forever home and feel very lucky to have come across a pleasant, cheerful, reliable and outstanding professional. She is a true asset to your company and we will recommend Ashberry Homes to friends and family!!!!

OO7_Essex · 1 July 2022

★★★★★ 5/5

Trustpilot

Everything was made so simple for us

Everything was made so simple for us, as first time buyers. Karen at Cherry Meadow was so welcoming and really made us feel at ease. She sat with us on several occasions and explained the entire buying process and answered all of our questions clearly. It really helped us to know that we were making the right decision and we couldn't be happier with our new home.

Jodie · 21 March 2025

★★★★★ 1/5

Trustpilot

Once you've moved in, no-one cares.

Our Sales experience was great and we were guided through the whole process, even with several sales agents due to change in staff. The initial period of 2 weeks after moving in, the people on site were really attentive and helpful and really looked after us, resolving any issues we had quickly and professionally, and there were some pretty urgent issues that they were able to sort immediately. So the site based staff have been great.But unfortunately they have been let down by the centralised Customer Service function. We moved in in October 2021. We're now 7 months on and our snagging list is ever growing. There is now accountability. I have escalated to the Director of Customer Service who couldn't even dignify me with a response. The Head of Customer Service acknowledged my email a week later and a maintenance manager did come out to take photos of all the snags, and to be fair he was really helpful and understanding. But since, a month has gone by with no update whatsoever and no visits to resolve anything. So today I put a call in to the Head of Customer Care and left a message as he was unavailable.Within 30 minutes, Automatic emails started trickling through that the tickets for the work were being logged. Coincidence? Or has the list been sat on someones desk for a month until I called? I've asked for a call back to discuss, nothing. Also, the job tickets that I have been sent refer to the snagging list by numbers only, and I have contractors calling me directly (yes, Bellway don't do that for you, you have to arrange the appointments direct with the contractors and arrange re-visits etc) quoting numbers and I have no idea which work they're coming to do.You call Customer Service, you get put through to voicemail. You leave a message, you don't hear back. For saying that a home is one of the biggest investments of your life, the quality of the Customer Service from Ashberry/Bellway is simply shocking.

AB · 25 May 2022

★★★★★ 5/5

Trustpilot

Plot 205 Ashbury Homes Moorfield ---…

Plot 205 Ashbury Homes Moorfield --- Having recently exchanged on Plot 205 Moorfields I was highly appreciative and highly recommend Julie from Moorfield sales office. Her help and assistance in guiding us through our options and choices was invaluable. Her experience and knowledge of what was on display at other show house sites made our selections easy. We are confident with Julie's guidance we will have a similar experience through to completion. Many thanks.

William · 5 January 2023

★★★★★ 5/5

Trustpilot

A great Ashberry experience!

I have been dealing with Ellena and Emma at Round House Park in Melton Mowbray and have to say what an absolute pleasure it has been. What has the potential to be an extremely stressful experience has in fact been anything but. A huge effort was made to ensure I purchased my preferred house and after meeting the site manager Chris and seeing my house with the roof on and inner walls plastered, the product itself is superb. It is obvious that there is pride taken in the workmanship and the finish exhibited in the show homes is far superior to other sites I have seen.I am looking forward to the move to Melton, the only problem I have now is to contain my excitement until May/June. I cannot recommend this company enough by my experience so far and a huge thank you to Ellena and Emma.

Mike · 1 March 2022

★★★★★ 5/5

Trustpilot

Full marks for Ashberry Homes at Hartshorne View!

We have been dealing with Angie for several weeks now in connection with the purchase of our home at the Hartshorne View development. The whole experience so far has been a delight. Nothing is too much trouble for her, and she presents an excellent professional image for Ashberry Homes - polite, helpful, and cheerful. Today we also had a meeting with Paul, the site manager, who again is a great credit to Ashberry. We have been guided very professionally through the whole process so far, from initial interest to choosing options. Everything has been well explained and my many questions patiently answered. I can't fault the company or its processes so far, and the company personnel have been a pleasure to deal with.

PD · 18 February 2022

★★★★★ 4/5

Trustpilot

Olayinka

The quality of their house is remarkable, it’s well worth the money for their high-quality and standard homes. I’d definitely recommend them.

Customer · 25 August 2026

★★★★★ 5/5

Trustpilot

First Class!

First Class!This is the first time we have bought a new home and made the decision to buy from Ashberry on our first visit to the Showroom. We were given a very detailed breakdown of the process, as well as in depth information on the plot and the estate, right down to location of manhole covers and street lighting! The Sales Lady Tracey was very experienced and this certainly helped us make the decision as she could answer any question we had and went through every site drawing - hopefully the rest of the process is as easy - thank you Tracey

Sue · 15 February 2022

★★★★★ 5/5

Trustpilot

When buying my new home in Oadby over…

When buying my new home in Oadby over the weekend, Nilesh was extremely knowledgeable and helpful in providing informative advice in choosing the style of property that met my requirements. He offered fantastic incentives and was great to work with. It was such a quick and easy process to reserve the plot, bonus being that I got to chose the tiles, flooring, kitchen units and work tops to truly make it my own. Nilesh has kept me informed of the process and timelines for the purchase of the property and I look forward to exchanging within next few weeks!

Ms · 14 February 2022

★★★★★ 5/5

Trustpilot

Great Customer Service from Winnie and Ollie

Winnie and Ollie have been so friendly and accommodating, really helpful, attentive and answered all my questions. They are professional and offer great customer service. You feel comfortable in their presence.

Jasmine · 20 June 2026

★★★★★ 5/5

Trustpilot

I bought a new home at the Sycamore…

I bought a new home at the Sycamore Avenue development in New Cardington in October 2021 and the whole process from start to finish has been stress free and extremely pleasant. Becky in the sales team was always quick to respond to any questions or queries and has been incredibly helpful and friendly. The home completed on time and I've been very happy with the build quality and finish. Throughout the build process I was kept up to date on progress and it was lovely to be able to visit the plot whilst it was being built. Ahead of my move in date I was given a very useful home demo by Callum who was also very friendly and knowledgeable. When my move in date arrived Becky ensured that I had all of the information I needed and made me feel very welcome by providing chocolates, flowers and champagne. The team made sure that the day felt special.Once the property was handed over to me the excellent service continued and site manager Kate Middleton in particular has been an absolute pleasure to deal with. Kate is always easy to reach, extremely friendly and has gone above and beyond to make my experience as stress free and pleasant as possible. As with any new home there were a number of minor snags but Kate made sure that these were dealt with promptly and encouraged me to contact her any time I needed anything. I also received regular weekly calls from Chrissie to ensure that everything was still going smoothly and that I was still happy with my new home.I would definitely recommend Ashberry Homes and am grateful that their staff have made the house buying experience so easy for me. Thanks Becky, Kate, Callum and Chrissie for all your hard work, it's much appreciated.

James · 4 January 2022

★★★★★ 3/5

Trustpilot

Not resolved drainage issues in back…

Not resolved drainage issues in back garden .written confirmation! Requested to sign of remedial work was done correctly site manager not interested! & he is very rude. & offensive Ashberry Westhoughton

Desmond · 19 June 2026

★★★★★ 5/5

Trustpilot

Sales Advisor, Eve - Outstanding

Our visit to Amber Rise was made very welcoming and extra special by Sales Advisor Eve. Eve's knowledge, expertise and professionalism and just the way she interacted with us was so lovely . Eve has a way of putting you at ease and explaining everything perfectly . This lady is worth her weight in gold , an asset and credit to this company. Thank you for making our visit special.

Mrs · 2 February 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service

We would like to extend our thanks to Tracey Tocker for her help during our recent visits to reserve our plot and agree upgrades etc. We had lots of questions regarding the location of the plot and the standard fixtures and fittings in the property. There was no question that Tracey couldn't answer- her knowledge of the site and the various properties is second to none. We made quite a few changes to our upgrades before final sign off, and Tracey was always patient with us, ensuring that we had all of the details we needed to help us make our final decision. Nothing was too much trouble for her and she was happy to discuss our options, and obtain quotes for various tiles etc until we were happy with our choice. Tracey really helped make our visits enjoyable too with her friendly, approachable manner. Thankyou.

Paula · 5 November 2021

★★★★★ 1/5

Trustpilot

I have contacted this company to…

I have contacted this company to request a refund it has been over a week now and they have still not sent me details of how to return

Peter · 3 July 2026

★★★★★ 5/5

Trustpilot

The team were very supportive and…

The team were very supportive and attentive to our requirements they understood our questions and were also able to provide information we hadn't previously considered. The team members we have dealt with are Sarah Carr, Danielle and Demi. They have been really helpful and supportive.

Dale · 23 February 2026

★★★★★ 5/5

Trustpilot

Simply outstanding all round service

Where do I begin..it doesn't matter, they were brilliant from start to finish. Professional efficient and most of all caring. In particular I'd like to thank Chrissie at middlebeck Newark. She has been absolutely brilliant from the first time I spoke to her to the current time. An absolute Star. The entire team have restored my faith in the building industry. To go from reservation to completion in one month and one day is unbelievable. Something everyone involved in the process should be proud of. I cannot thank them enough. The lengths they have gone to in order to get me into my house in such a short time,shows what can be done with such a brilliant team. Highly recommend the middlebeck team. A pleasure to do business with on all fronts. Even after completion,they are still showing the same level of customer commitment. Simply outstanding.

Awesomedog · 20 September 2021

★★★★★ 5/5

Trustpilot

Positive and very helpful sales staff.

Very helpful and patient sales staff, Imaan and Tracey. All questions answered and we were kept informed and updated throughout the reservation process.

Trevor · 1 August 2026

★★★★★ 5/5

Trustpilot

Been in our ashbury/bellway home…

Been in our ashbury/bellway home moreton, for 20 months , had a handful of minor problems, which were handled efficiently with communication from Emma and the team at northwest customer care at every stage, tradesmen who can communicate on a level you understand, that's the key , communication, everyone's expectations and experiences are different as are reviews.

John · 16 December 2023

★★★★★ 5/5

Trustpilot

The house that we have purchased

The house that we have purchased, is the three bedroomed detached Oatland, show house.The quality of the finish in all the rooms' is exceptional. My wife, and I have, looked at various new developments over the past few months',some good, some not so good, but 'Ashberry Homes', are in our opinion the best. Even the overall layout of the development has been given some serious thought. There is no really narrow roads, (that some developers use to cram more dwellings onto their sites.) This contributes to the whole development feeling very spacious.Kind regards,Martin

Martin · 14 August 2021

★★★★★ 5/5

Trustpilot

Fantastic experience!

I highly recommend Ashberry Homes to buy your home. This is my first home that I'm in the process of buying. Jan & Kenneth have made the process run so smoothly. They are always on hand to deal with your queries. Jan & Kenneth were one of the reasons I bought from them. They were so friendly and made the sale personal, instead of being made to feel like a 'number'! Overall, a fantastic buying experience.

Danny · 22 February 2022

★★★★★ 5/5

Trustpilot

Shirley at Elizabeth Gardens Rochford

We met with Shirley at Elizabeth Gardens Mid March 2021, under the strict appointment system due to the covid restrictions. Shirley was fantastic and talked us through the whole process. Assisted move and the reservation process was clearly explained. Shirly was honest and transparent right up to our reservation. We have now finally reserved our dream home with Ashberry on Elizabeth Gardens. This would not have been possible without the help and support of both Shirley ( Ashberry Homes) and Jamie from Assisted Move. Outstanding service. We are now looking forward to choosing the internal finishes for when our new home is complete.Many thanks Shirly and Jamie, you made us feel important and showed genuine care throughout the process.

Spencer · 28 May 2021

★★★★★ 5/5

Trustpilot

Iman in the sales office and Ben the…

Iman in the sales office and Ben the site manager went above beyond. Got a way to go yet until we move in but so far so good.

David · 15 June 2026

★★★★★ 5/5

Trustpilot

Recently reserved a plot at Hartshorne

Recently reserved a plot at Hartshorne. From the very beginning Chrissie was wonderful. She was Attentive and organised and kept us updated with everything and guided us through what we needed to do. She has made our experience stress free, 10/10 service.

Laura · 27 August 2024