Trusted Agent profile · Lancaster
★★★★★
224 reviews across 1 platform
101 Riversway House, Lancaster, LA1 2RX
Lancastrian Estates's office in Lancaster, at 101 Riversway House, is rated 4.7 out of 5 across 224 reviews on 1 platform, including 224 Google reviews rated 4.7.
Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
5/5
GoogleGreat communication, 100% would deal with again :)
Thank you for the great feedback! We’re so pleased to hear communication was spot on and that you’d be happy to work with us again, that means a lot. Looking forward to helping you again in the future! Best regards, Kevin Robinson
5/5
GoogleKerry at Lancastrian Estates was very professional, understanding and extremely friendly when we bought our house through them. The sellers of the house chose well as we had problems trying to buy a property through another estate agent but Lancastrian Estates assisted us throughout the process. I would not hesitate to recommend the team to anyone looking to sell their house.PositiveProfessionalism
So happy that you found your perfect home and that the sale went through quickly and smoothly. We hope you are very happy in your new home.
4/5
Google\\efficient profesional service throughout thank you Lancastrian Estates
Thank you for the great review. It was great to be able to help you again this time, and look forward to helping you again in the future. … More
5/5
GoogleLancastrian Estates have been a pleasure to deal with. Communication is the highlight as they are swift to respond and courteous. A special mention to Kerry for being an excellent point of contact throughout and also to Simon, James and Matt for their professionalism.PositiveResponsiveness
5/5
GoogleA very committed enthusiastic estate agent. They are not pushy or flashy at all and Kerry is on the ball helping everything move smoothly after you’ve agreed a sale. I would certainly recommend Lancastrian.
5/5
GoogleWhat a wonderful experience with Lancastrian Estates buying our first home! The whole team has been so immensely helpful every step of the way and we couldn’t be more grateful. Thoroughly thoroughly recommend!
Hi Tara, That's great to here! We're so happy that we could help you move in to your first home. It's such a lovely home and one that we hope you'll enjoy for many years to come. If there is anything else that we can ever help you with, from plumbers to mortgage brokers and more, then please let us know. We're here to help. All the best! Kevin.
5/5
GoogleNo complaints regarding my house purchase through Lancastrian Estates. They respected that I wanted to communicate via e-mail throughout, provided quick responses, and kept me well informed.
Great that we could help with your house purchase and that we were able to communicate in a way that worked best for you. Thank you so much for the great review!
5/5
GoogleSold our home through Lancastrian Estates. Everything was dealt with quickly, easily and professionally. A big thanks to Kerry for all the extra support during the process, keeping us informed and calm during a stressful time.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleEvery member of the Lancastrian team acted in a very professional and efficient manner throughout my dealings with them. Special thanks go to Matt, Elle, Simon & Kerry for their personal attention and friendly support. I cannot praise Lancastrian Estates highly enough and wish them continued success in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Ann, we would like to wish you the very best and thank you for instructing us to sell you home.
5/5
GoogleI found every step of the process of selling my house with Lancastrian Estates easy, from the initial meeting with Matt, to the great support from Kerry, who kept me updated every week. Kerry deserves particular mention as she was brilliant to deal with; friendly, helpful and efficient. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the great review! A positive result from start to finish and we hope you are happy in your new home. I'm really happy that we could help. Kerry
5/5
GoogleFantastic service from beginning to end by all that we dealt with.So many names that are in each different department but always on hand to help out either on the phone or by email. First time i have used Lancastrian Estates and what a pleasure it was. Thank you all so very much
We are so glad you had pleasurable experience with us and we hope you are happy in your new home.
5/5
GoogleKerry and the rest of the team at Lancastrian were extremely helpful all the way throughout the process of buying our house. They were very efficient, professional and pleasant & gave us regular updates during this Covid nightmare. Great company & a pleasure to deal with, would thoroughly recommend.PositiveResponsiveness, Professionalism
So glad we got you moved into your new home and look forward to seeing the transformation. All the best with everything. The Lancastrian Team.
5/5
GoogleAfter 2 years of my property being on the market, lancastrian estates came with a different approach and different ideas to help sell my property. My house had offers on it and was sold in 5 weeks. The team have great communication and kept me up to date at every step and I felt I could speak to the team at any point. I want to thank all the staff at lancastrian estates as they helped ease the stress of buying and selling. I would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery pleased with Lancastrian estates. They were actually representing the seller in a property purchase I was making however I was made to feel like their own client, they kept me informed every step of the way, and were great with communication.
I am so pleased you were happy with our service, we value all our clients whether selling or buying.
1/5
GoogleThe property we rent is a disgrace. More and more things keep going wrong with it and nothing done. I went through chemotherapy with damp in the house. No one returns calls and have to keep chasing. And the pics are just one room! Still nothing! Weeks later!
Hi Nicola, We apologise for the issues and for the communication breakdown. Stephen has been in touch to get this sorted or is on the way to getting sorted. If you have any further problems then please do not hesitate to give us a call - 01524 555800. For future repairs that are required, the easiest way to send us the information is to register the repair via our website. If you visit our website there is a 'request repair' button. That will send the repair request straight in to our system to get sorted. Kevin
5/5
GoogleI have nothing but positive praise for Lancastrian. My experience from selling my house from start to finish was nothing but easy. Matt presented me with an amazing home advert, constantly kept me updated and returned all my calls promptly. Kerry handled everything from viewing, selling and completion. She handled everything. She offered advice in areas I was unsure on and essentially managed the sale. This is exactly what I wanted no stress and hassle free. I would not hesitate in recommending Lancastrian. My house was under offer in less than one month and completed in less than eight weeks. Thanks Lancastrian
4/5
GoogleProfessional. They did what they said they would. Regular contacts to keep up to date, good photos, honest description and all are very enthusiastic Very happy with the overall service. I don’t normally recommend, but happy to on this occasion.PositiveResponsiveness, Professionalism, Value
Many thanks for your review Steve, we are happy we could get you moving and sold so quickly into your recently renovated new home. We appreciate the recommendation and we wish you all the best in the future. Matt.
5/5
GoogleFantastic customer service. Bought my house with Matthew’s help and 5 years later I knew there was only one agency I wanted to sell with. Sold our house the first day of block viewings! Kerry and Matthew have been helpful and informative throughout and we would recommend Lancastrian to anyone and everyone.
5/5
GoogleVery efficient friendly service. All staff very knowledgeable and only too happy to assist with queries if required while always updating and checking the progress of the sale of our property. This estate agency stands head and shoulders above it's competitors in the market place, while also providing all the above at a very competitive fee. I can highly recommend .
5/5
GoogleLancastrian helped facilitate the purchase of our new home. Kerry was friendly, responsive and informative throughout the purchase - thank you Kerry!
5/5
GoogleI've both purchased and sold property through Lancastrian and they've been professional, calm and thorough throughout both processes. Their videos & images for sale listings are excellent. Staff have always responded to emails quickly & taken initiative to help move things along.
5/5
GoogleGreat experience. Kerry Was superb
Thank you for the 5-star review Ben! We're all extremely happy that you had a great experience working with us.
5/5
GoogleAfter using 2 other agents previously I decided to switch to Lancastrian Estates. I couldn't fault them, extremely efficient, professional and readily available to answer any questions I had. I wouldn't hesitate to use them again and would highly recommend to anyone looking for a proactive, reliable estate agent
5/5
GoogleI have now bought and sold with Lancastrian Estates and found all members of the team to have a great combination of professionalism and friendliness. I was never embarrassed to ask a silly question and they kept me updated right through the process. Definitely recommend this agent.
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