Trusted Agent profile · Lancaster
★★★★★
236 reviews across 1 platform
101 Riversway House, Lancaster, LA1 2RX
Lancastrian Estates's office in Lancaster, at 101 Riversway House, is rated 4.7 out of 5 across 236 reviews on 1 platform, including 236 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Lancastrian Estates Lancaster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lancaster.
Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
5/5
GoogleVery pleased with Lancastrian estates. They were actually representing the seller in a property purchase I was making however I was made to feel like their own client, they kept me informed every step of the way, and were great with communication.
I am so pleased you were happy with our service, we value all our clients whether selling or buying.
1/5
GoogleThe property we rent is a disgrace. More and more things keep going wrong with it and nothing done. I went through chemotherapy with damp in the house. No one returns calls and have to keep chasing. And the pics are just one room! Still nothing! Weeks later!
Hi Nicola, We apologise for the issues and for the communication breakdown. Stephen has been in touch to get this sorted or is on the way to getting sorted. If you have any further problems then please do not hesitate to give us a call - 01524 555800. For future repairs that are required, the easiest way to send us the information is to register the repair via our website. If you visit our website there is a 'request repair' button. That will send the repair request straight in to our system to get sorted. Kevin
5/5
GoogleI have nothing but positive praise for Lancastrian. My experience from selling my house from start to finish was nothing but easy. Matt presented me with an amazing home advert, constantly kept me updated and returned all my calls promptly. Kerry handled everything from viewing, selling and completion. She handled everything. She offered advice in areas I was unsure on and essentially managed the sale. This is exactly what I wanted no stress and hassle free. I would not hesitate in recommending Lancastrian. My house was under offer in less than one month and completed in less than eight weeks. Thanks Lancastrian
4/5
GoogleProfessional. They did what they said they would. Regular contacts to keep up to date, good photos, honest description and all are very enthusiastic Very happy with the overall service. I don’t normally recommend, but happy to on this occasion.PositiveResponsiveness, Professionalism, Value
Many thanks for your review Steve, we are happy we could get you moving and sold so quickly into your recently renovated new home. We appreciate the recommendation and we wish you all the best in the future. Matt.
5/5
GoogleFantastic customer service. Bought my house with Matthew’s help and 5 years later I knew there was only one agency I wanted to sell with. Sold our house the first day of block viewings! Kerry and Matthew have been helpful and informative throughout and we would recommend Lancastrian to anyone and everyone.
5/5
GoogleVery efficient friendly service. All staff very knowledgeable and only too happy to assist with queries if required while always updating and checking the progress of the sale of our property. This estate agency stands head and shoulders above it's competitors in the market place, while also providing all the above at a very competitive fee. I can highly recommend .
5/5
GoogleLancastrian helped facilitate the purchase of our new home. Kerry was friendly, responsive and informative throughout the purchase - thank you Kerry!
5/5
GoogleI've both purchased and sold property through Lancastrian and they've been professional, calm and thorough throughout both processes. Their videos & images for sale listings are excellent. Staff have always responded to emails quickly & taken initiative to help move things along.
5/5
GoogleGreat experience. Kerry Was superb
Thank you for the 5-star review Ben! We're all extremely happy that you had a great experience working with us.
5/5
GoogleAfter using 2 other agents previously I decided to switch to Lancastrian Estates. I couldn't fault them, extremely efficient, professional and readily available to answer any questions I had. I wouldn't hesitate to use them again and would highly recommend to anyone looking for a proactive, reliable estate agent
5/5
GoogleI have now bought and sold with Lancastrian Estates and found all members of the team to have a great combination of professionalism and friendliness. I was never embarrassed to ask a silly question and they kept me updated right through the process. Definitely recommend this agent.
5/5
GoogleHoward did a super job for us, always did what he said he would, he sold our house on the first viewing, with no issues whatsoever. The whole process was followed up by Kerry who was so professional. I would certainly recommend Lancastrian Estates
5/5
GoogleCan’t fault the service we received from beginning to end. Would highly recommend Lancastrian estate agents who is looking for a professional, responsive and value for money service.PositiveResponsiveness, Value
Thank you for your kind words. Wishing you all the very best in your new home.
5/5
GoogleGreat team and even in these difficult times, I was kept informed and made aware of what was going on. Would recommendPositiveResponsiveness, Quality, Professionalism, Value
We are so pleased the sale went through swiftly for you.
2/5
GoogleVery poor service, I enquired about a property, I was told we will call you back, this never happened.
Hi Caroline, i'm really sorry to hear this. This is along way away from the service that we provide and i am disappointed that you didn't recieve the call you required. Please can you email me some more information so that I can try and find out what has happened? kevin.robinson@lancastrianestates.co.uk. Of you could email me some more information, like the person you spoke to, the property that you enquired on, and a contact number, then I will get this sorted for you. Kevin
5/5
GoogleAll my dealings with Kerry, and her colleagues, were great. She was all of the above and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
Thank you & I hope you are very happy in your new home.
5/5
GoogleWe sold our house through Lancastrian Estates and would recommend them to anyone! They were friendly, responsive and efficient throughout the entire process.PositiveResponsiveness, Professionalism
Thank you, we hope you are very happy in your new home.
5/5
GoogleLancastrian Estates were great to work with. From start to finish they acted professionally and with integrity.PositiveQuality
I am glad the sale went through swiftly for you all and I hope you enjoy your new home.
5/5
GoogleExcellent service from start to finish. Kept us in the loop every step of the way, nothing was too much trouble. We would highly recommend them them to anyone who is thinking of selling their home.
5/5
GoogleI have had a property let through Lancastrian Estates for over 4 years. They have always been helpful and effective when dealing with issues that have arisen. They have managed tenant changeovers efficiently and without any fuss. I am very happy with the service they provide.
5/5
GoogleAfter numerous issues with my tenants and property, Lancastrian Estates were very helpful in assisting to resolve issues. They made the process much easier and enabled things to move forward quickly and efficiently. Communication was excellent.
5/5
GoogleLancastrian Estates have recently sold my house and I have only positive things to say. Their approach, both on a personal and professional level, was second to none. Never before have I received such kind, genuine and efficient service from an Estate Agency. I can't recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI've used this agent for 4yrs for my rental property. I have found them to be professional,courteous and good at what they do. Communication is excellent and if any issues arise with tenants they are quick to sort them out.
5/5
GoogleA really friendly and efficient service in buying our first home 🙂PositiveResponsiveness, Professionalism
So pleased that we were there to help you find and move in to your new home. I hope you are both very happy there :-)
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Tell us what you need and we'll put you in touch. Lancastrian Estates Lancaster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lancaster.
