Lancastrian Estates Lancaster reviews

Hi Nigel, I'm sorry that you weren't happy with your experience on our website. I would really like to get some feedback on what the problem was if you would be so kind to send me an email? The address is sales@lancastrianestates.co.uk. We know that we won't always get things right, but we always want to improve on what we do, so your feedback is welcomed. If you can also let me know what you were looking for and I will get you helped out there too. Kevin

I apologise that our service to you has not been acceptable to you which has led to the 1-start review. The quality of our service is part of our core values, and we really want to the best that we can for everyone, so when we don't get it right then we are disappointed in ourselves. We also want to learn from any mistakes that we have better to better ourselves in the future. Unfortunately, as you have not left a comment I am currently unsure what we have done wrong and would really welcome some feedback so that we do not do the same things wrong again. I also cannot find your name on our system to try and give me some idea of the issue. We would welcome the chance to speak with you about the matter on 01524 555800, where either the team or I will be on hand to get any issue sorted. Kevin

Hi Mike, Thank you very much for the ratings, it's always great to get ratings, good or bad, as it means get our products and service to the high standards that we want them to be. We never want to receive a low rating however, we will use this to make ourselves better and endeavour to do better in the future. If you would like to discuss anything with us then please call our office. Kevin

Hi Kellie, We love the 5* review, thank you so much! ☺ Kevin

Hi David, Thank you so much for the 5* review, it's very much appreciated ☺ Kevin

Hi Scott, I'm sorry that you weren't happy with the service that you received from us. To help me try and sort your grievance could you give me a little more information about what happened, and also your details so that i can find you on our system? If you'd prefer to email me the information, please send it to kevin.robinson@lancastrianestates.co.uk, and i'll look into any issues for you. Once again i apologise for anything that you weren't pleased with, but as soon as i receive the information mentioned above, i'll sort it out asap! Kevin.