Every review we hold for the Morden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI am writing to let people know about the poor professionalism and bad manners of the senior team of this company and in particular of this branch.
I applied for a job as property manager with this company at this branch: I had 2 interviews and in the team involved in the process, there were 3 people: branch manager of Morden, regional manager and in-house recruiter.
At the end of the process I kindly asked everybody to let me know about the final answer, either yes or no, as I believe answering is just an ethic and kind way of general behaviour. (and you shouldn't ask as should be obvious).
After nearly one week from the deadline for the decision and, after writing an email too, nobody didn't care at all to let me know the final decision.
I decided to write this as I think the good and professional behaviour of one company has to be in all the situation and with any person that deals with them.
If I have to transfer this disappointing experience made of nonexistent customer service, (every person staff, client or contractors should be considered as client and treated politely) to tenancy with a problem...I don't want to think further...
In Italy we say: ASKING IS LEGITIMATE, REPLYING IS COURTESY....
Roby · 23 September 2019
Agent replied
Thank you for your feedback and sorry that you feel you had a bad experience during the recruitment process. After our discussion on the phone, I hope that you feel that we have remedied this. We have also taken steps to ensure this will not happen to potential employees in the future.
★★★★★ 5/5
GoogleWe have had such a great service using Andrews Morden to buy our first home and a big thank you to Boyan Cojbasic! From the very beginning, he was very professional, supportive and extremely helpful. I would highly recommend!
Meral · 20 August 2023
★★★★★ 5/5
GoogleI would like to recommend a lovey young lady that works in the Lettings dept Morden Rebecca Newbrook she is so efficient in managing keeps me update helps me to understand what needs to be done so quick at returning emails with important info!
She’s what we would call a keeper in a business.
Ann · 20 March 2025
★★★★★ 5/5
GoogleHave been using Andrews in a professional capacity for several years and they have always been efficient and friendly. Would highly recommend.
Natacha · 20 March 2025
Agent replied · 8 January 2025
Thank you for your kind words and for being a loyal Andrews customer Natacha. We're thrilled to hear about your positive experience with Andrews Morden. Your recommendation means a lot to us! Best wishes, Jake
★★★★★ 5/5
GoogleNicky and Nadine were great to deal with, very friendly and professional. Happy I made the choice for them to let and manage my property
Harley · 29 June 2021
Agent replied
Good afternoon Harley, thank you for taking your time to leave us such a lovely review. It was our pleasure and if there's anything else we can do for you, you know where were are!
★★★★★ 5/5
GoogleWe are very grateful to Andrews Modern for a great job. Many thanks to the professional team. We especially wanted to thank Deyvid for helping to prepare all the documents and rent an excellent house. And also Nadine for her patience and extreme friendliness. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Timofei · 25 August 2022
★★★★★ 5/5
GoogleThe Team did a fantastic job,they help me to buy a house...My agent Julia was very helpful for as...I really thank you very much
Blero · 22 August 2021
Agent replied
Good morning Mr Selaj, thanks so much for leaving us a 5 star review! We’re so pleased to hear that we were able to make this a stress free experience for you.
★★★★★ 5/5
GoogleI had a viewing with Kinga Mielecka and she was fantastic. She was professional, friendly, and kindly answered all my questions.
Emilia · 20 March 2025
Agent replied · 24 August 2024
Hi Emilia, great to see you had such a brilliant experience with Kinga! We know she will really appreciate seeing your kind feedback. Thanks, Rhys
★★★★★ 5/5
GoogleAndrews have been supportive and helpful at every stage of selling my flat. Julia is friendly as well as hard working and her attention to detail really went a long way during the months of legal processes.
I would definitely recommend Andrews as an estate agent.PositiveResponsiveness, Quality, Professionalism
Amy · 25 August 2022
★★★★★ 5/5
GoogleNicky is excellent. We had to rush to let our apartment and she was extremely efficient. She also arranged for the furniture to be collected last minute without us incurring any charges which was over and above good service. Our neighbours have complimented our tenants and so we know they are good people. Really couldn’t recommend Nicky enough.
Lucyna · 23 November 2020
★★★★★ 5/5
GoogleHad an excellent experience with the Rebecca! She is always incredibly professional, attentive, and resolves any issues swiftly. Highly recommend!
Dan · 20 March 2025
Agent replied · 20 March 2026
Hi Dan , Thank you for taking the time to leave us a review and recommendation. It is fantastic to hear that Rebecca has provided you with such a excellent experience Thanks again , Lisa
★★★★★ 5/5
GoogleHuge thanks to Katie Andrews who recently helped us with purchasing of our first home, she talked us through every step of the way and I’m positive we would still be going over and back between both side’s solicitors if it wasn’t for all of her help!
Tara · 30 July 2022
★★★★★ 5/5
GoogleKinga from the Morden branch showed me around a lovely property, she was very helpful, accommodating and professional.
Nikki · 20 March 2025
Agent replied · 24 August 2024
Hi Nikki, thank you for the five star review. Fantastic to see that Kinga made such an impression and was so helpful to you throughout your dealings with us. Thanks again, Rhys
★★★★★ 5/5
GoogleWe have been extremely happy with the Morden sales team. We were caught up during Covid and ended up having loosing 2 buyers during the time. The sales team were extremely pro-active each time organising viewings as the property was vacant; finding us new buyers and keeping us informed throughout the sale process. We have been very happy throughout with their service and would highly recommend them.PositiveResponsiveness, Professionalism
Karen · 25 August 2021
Agent replied
Hi Karen, thanks for sharing your experience with us. thanks for the review. We’re so pleased to read that we helped make you feel at ease during a stressful process! Wishing you all the best going forward. Andrews Morden
★★★★★ 5/5
GoogleI would have to say the experience so far has been great! Everyone is very helpful and polite. The person who we dealt with at the beginning has been Elvis who was outstanding in understanding our situation and finding the right place for us which he did and now in the process of buying. Would highly recommend to anyone looking to buy or rent.
JayPositiveResponsiveness, Quality, Professionalism, Value
Jay · 25 August 2021
Agent replied
Good afternoon Jay, thank you so much for leaving us such a great review. It was our pleasure in being able to help you and we wish you the very best for the future.
★★★★★ 5/5
GoogleWe have been Andrews customers (tenants) for more than 10 years in 2 properties. Overall, compared to other agencies in the area, they are the better ones. Even if they are often limited by landlords, they are responsive and try to help with issues.They stuff are friendly but professional (especially Peter who was doing property checks).
Marcin · 25 March 2020
★★★★★ 5/5
GoogleI had a fantastic experience finalising a property with Kinga and Sameer. Their professionalism, attention to detail, and excellent communication made the entire process, from viewings to referencing, smooth and stress-free. I highly recommend them both for thier genuine dedication to their clients.
Jawad · 30 November 2023
Agent replied · 30 December 2023
Hi Jawad, really glad to hear you had a fantastic experience with Kinga and Sameer. Fantastic to hear you had a smooth and stress-free process and they provided you with excellent communication. Thank you for your recommendation and your five stars! All the best, Laura
★★★★★ 5/5
GoogleThank you so much to David from Morden branch. The team at Andrews Morden are very Professional.
Михаил · 20 May 2021
Agent replied · 30 July 2023
Hi Михаил Сребров, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails. Wishing you a very happy tenancy in your new home!
★★★★★ 5/5
GoogleWe are very grateful to Andrews Modern for a great job. Many thanks to the professional team. We especially wanted to thank Deyvid for helping to prepare all the documents and rent an excellent house. And also Nadine for her patience and extreme friendliness. Highly recommend.
Tim · 16 October 2021
★★★★★ 5/5
GoogleJust wanted give a shout out to Tracy, Antonelli and Elvis for all their help during the very complicated process. They were very active in chasing everyone in the chain and also keeping us in the loop entire time. I highly recommend them!PositiveResponsiveness, Quality, Professionalism
MYO · 25 August 2021
★★★★★ 5/5
GoogleExcellent customer service, start to end. Working with Julia was amazing, she was always available, very well informed, efficient, professional and extremely supportive throughout. Exactly what we needed as first time buyers. Highly recommend 😊PositiveResponsiveness, Quality, Professionalism
Ruth · 25 August 2022
★★★★★ 5/5
GoogleNicky and team have done a great job looking after my late mother in laws house. They’ve looked after everything for us and that’s what we wanted. The tenants seem great and there have been no issues. Really professional and helpful always.PositiveResponsiveness, Quality, Professionalism
Simon · 25 August 2021
★★★★★ 5/5
GoogleI've worked in customer service for year and i have never met someone so understanding and knowledgable in my life untol i met Nigel from the lettings department in Andrews Morden. I ended up renting from someone else but his customer service skills are second to none. Thanks Nigel.
Jeff · 24 February 2020
★★★★★ 5/5
GoogleNicky was very helpful and provided me with all the info I needed.
Thomas · 19 March 2021
Agent replied
Hi Thomas, thanks for sharing your experience with us and we are pleased that we were able to help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
