Trusted Agent profile
★★★★★
228 reviews across 3 platforms
59 Frogmore Street, Abergavenny, NP7 5AR, Monmouthshire NP7 5AR
James Dean Estate Agents's Monmouthshire office at 59 Frogmore Street is rated 4.6 out of 5 across 228 reviews on three platforms, including 91 Google reviews rated 4.7. The 11 Facebook and 126 Trustpilot counts are for the whole business. Checked 9 October 2026.
91
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
126
Reviews on Trustpilot
Business-wide
Every review we hold for the Monmouthshire office, from every platform, shown as written. First names only.
4/5
TrustpilotVery helpful…
Ethan was very professional and friendly. He had great knowledge of the area and was great to speak to.
We're delighted our team member was professional, friendly, and knowledgeable. Thank you for your kind words!
5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
5/5
Trustpilotthumbs up for chancellors..
great service and communication from start to finish.. we had the house for sale with another dominate agent in Chesham for over 8 months who sold the house four times but failed to see the sales through. due to there neglect of the sale. unlike nick and james at chancellors who have kept us informed every step of the way and been proactive all the way through.
We appreciate your feedback and are glad our team provided excellent service and communication, especially after your previous experience. We are pleased we kept you informed and were proactive throughout the process.
5/5
TrustpilotMy experience with chancellors letting…
My experience with chancellors letting was seamless. Timelines were kept. Everything went as planned. I’d recommend them anyday
We're so glad to hear your experience was seamless and went as planned. We appreciate your recommendation!
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service from Chancellor’s Estate Agents. From start to finish, Miles’ team were professional, proactive, and genuinely committed to getting our sale over the line. When our first buyer’s sale fell through and we had to put the house back on the market, the High Wycombe team pulled together with fresh, creative ideas to remarket the property - no small achievement in such a sluggish market.
We are so pleased to hear about your positive experience with our team. It is wonderful to know that our proactive approach and dedication made a difference, especially when remarketing your property. We truly appreciate your kind words and recommendation.
5/5
TrustpilotMolly has been a great help
Molly has been a great help, always replies promptly and proactively, 5 stars! :)
We are so glad to hear our team member was a great help!
5/5
TrustpilotHelpful
Evelina was very quick to respond and had the answers to all my questions.
We are so glad to hear we could help. Thank you for your kind words.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
TrustpilotGreat service
Charlotte has been extremely polite professional and helpful
We appreciate your kind words! We're glad you found our team member helpful.
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
TrustpilotPositive experience throughout
Aisha was timely, honest, informative, helpful, etc.
We appreciate your kind words! We're glad our team was helpful.
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
5/5
TrustpilotJessica was so helpful in my house…
Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.
5/5
TrustpilotI would like to say a huge thank you to…Sherko
I would like to say a huge thank you to Sherko for all his hard work in selling my house in just 2 weeks!
5/5
TrustpilotOdeta was very helpful bright and…
Odeta was very helpful bright and cheerful, went out of the way to help
We appreciate your wonderful feedback! We are so glad that you found the service helpful, especially the advice on recent legislation. We're happy we could assist you in finding your ideal place and that you felt supported.
5/5
GoogleHaving sold a property through the James Dean Abergavenny office I would like to thank Hywel and Ceri, who I met on several occasions, for their patience and assistance especially for keeping in touch and answering my emails promptly. Also to Oliver who I did not meet but had phone conversations with. You have all helped in making a difficult time manageable especially as I live so far away. THANK YOU.
5/5
TrustpilotIsabelle is very supportive and always…
Isabelle is very supportive and always listens .... great communication and very kind
We appreciate you sharing your positive experience; we're glad to hear you were satisfied with the support and communication.
5/5
TrustpilotHannah Rae has been so supportive in…
Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.
5/5
TrustpilotGreat response time
Great response time. Issue was resolved promptly by Jamie Woodman
We're happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate it very much.
5/5
TrustpilotExtremely supportive and helpful staff member
Leilana Butler was extremely supportive and helpful with the setting up of necessary documentation pertaining to my new tenants
We appreciate you taking the time to share your positive experience. It's great to hear that you received such helpful support with your new tenant documentation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Dean Estate Agents's Monmouthshire office has 228 reviews across three platforms: 91 on Google, 11 on Facebook (across the whole business), 126 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
James Dean Estate Agents is rated 4.6 out of 5 across all 228 reviews, and 4.7 out of 5 on Google from 91 reviews, checked 9 October 2026.
James Dean Estate Agents, 59 Frogmore Street, Abergavenny, NP7 5AR, Monmouthshire NP7 5AR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.