Trusted Agent profile · Mole Valley
★★★★★
301 reviews across 3 platforms
104 High Street, Dorking, RH4 1AZ, Mole Valley, RH4 1AZ
White & Sons's office in Mole Valley, at 104 High Street, is rated 4.8 out of 5 across 301 reviews on three platforms.
Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
5/5
FacebookExcellent service from white and sons Oxted. Darren and his team go that extra mile to take out the stress of selling your home. Mainly dealt with Darren who was extremely helpful and professional. Would highly recommend this branch.
So pleased we were able to take the stress out of your sale. Thank you so much for your recommendation, we really appreciate it.
5/5
Facebookwe mostly dealt with Darren at the oxted branch and I must say the whole experience was great happy to always help with any questions cant recommend enough will definitely be using them again if the time comes
Thank you for taking the time to recommend us, we really appreciate it. Really pleased we made this such a positive experience for you and we’d be honoured to help you again in the future.
5/5
TrustpilotWent above and beyond…
Cedric & the team went above and beyond on this one and most definitely earned their fee, despite various setbacks along the way and a variety of complications. Friendly and helpful service, followed up on things post-exchange and did their best to make sure all went smoothly.
Thank you for taking the time to leave a review. We really do aim to mitigate the stress that naturally comes with selling/buying homes, so to read your kind words is all the validation we need to know we are doing a good job. Thank you for choosing White & Sons to help.
5/5
TrustpilotThe Leatherhead office staff were…
The Leatherhead office staff were extremely pleasant and very helpful.
Thank you for taking the time to leave a review, this is very much appreciated. We are delighted that you rate our Leatherhead office so highly. Thank you.
5/5
TrustpilotExceptional services
Becky and Team(Horley) have been very professional throughout the whole process. Helped us many a times with providing clarifications and also in proactively reaching out to all parties involved; vendor, solicitors, etc.. In our experience their services are extremely reliable than other estate agents with whom we also had contacts during the whole house purchase process that lasted almost 4 months. We are extremely grateful to the team who helped us secure our home and would highly recommend to anyone considering their services.
Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. So pleased we could help secure your home.
5/5
TrustpilotReview of White and Sons Horley
White and Sons Horley have been excellent -from my very first meeting with James through to final exchange. All the Managers and staff James, Stephanie, Lucy and Rachel have been courteous reliable and professional. Selling a house can be stressful and frustrating at times but the team at Whites guided me through it.I would recommend them
We are so pleased we were able to help you sell your home and over the moon that we mitigated some of the stress and frustration. Thank you for choosing White & Sons and for the recommendation.
1/5
TrustpilotBe warned
I recently viewed a house in Reigate through White & Co, Reigate. I really loved the house and requested the advise from the agent as to the best way for me to proceed. I was told to offer full asking price of 850k which I did and I was told that there were no other offers on the table.Within half an hour of leaving the viewing, I was told someone had matched my offer. Therefore, I asked if I should increase my offer and was told no and to wait until the following morning when the vendor would make his decision. I knew that I was in a strong, favourable position to proceed with the purchase of this property immediately, so I had hoped that this would go in my favour. I rang Richard at White & Co first thing the following morning and once again I was advised not to increase my offer. At midday, I received a call from Richard to be advised that the vendor had accepted the other purchasers offer of 850k because the vendor and the purchaser knew one another. Richard then told me that even if I increased my offer by 20-30k the vendor would not proceed with me, despite my increased difference in the accepted offer price. The web of deceit unfolded before my eyes when I received an email from a local conveyancing solicitor, requesting to assist with the purchase of the house. The form the solicitor provided confirmed an accepted offer price of 880k and had all my personal details on it, which were provided by Richard at White & Co. They had accidentally provided the solicitor with my details instead of the other buyer. Not only was this a major GDPR breach but they lied to me about the other sellers offer, didn't give me the chance to represent an increased offer and they were not acting in the best interest on behalf of their seller. I was unable to purchase this property because of their dishonesty and deceit and they embarrassed the local solicitor who were now involved in their underhanded practise.My only advise, if you are a buyer or seller, avoid White & Co.
We are obviously disappointed to read your review. The point you raise about GDPR is now in the hands of our Data Controller, who will be responding to you in accordance with the relevant guidelines. We understand you are upset at being the unsuccessful bidder for this property and we wish you well with your future property search.
5/5
TrustpilotEstate Agent with a Difference
After 2 years of trying to sell our late mothers house - through usual estate agents - we were persuaded to use White &Sons . Their approach is different and more personal and they keep in constant communication with you throughout the process. They led us to success!!
Delighted that we were able to help you and equally as pleased that you found our pro-active communication a refreshingly different experience. Thank you for placing your trust in us.
5/5
FacebookJames and the team at Horley were superb. I was sceptical about the value of estate agents. Thankfully my skepticism was unfounded. Excellent service, support and guidance from first engagement to completion. Recommended.
Thank you very much for taking the time to recommend our services. We are so pleased we were able to successfully complete on your property and that we provided you with value for money. Thank you for choosing us.
5/5
TrustpilotRecommended.
White and Sons took over as Managing Agents here in 2014. This is a mixed estate of freehold and leasehold properties. After approaching several Companies it was decided to proceed with White and Sons. Within about three months White and Sons had sorted out much of the previous disorder which was far quicker than we had expected. A couple of major issues which had been ongoing for several years were completed within the first year. Service charge arrears were quickly brought down to an acceptable level. The staff at White and Sons have always been helpful, courteous, friendly and efficient and have gone out their way to make sure issues get sorted as quickly as possible. We have no hesitation in recommending them.
Thank you very much for taking the time to leave a review of our service, this is very much appreciated. Really pleased we have cleared up historical issues and service charges have been brought down to an acceptable level. We look forward to working with you for many years to come.
5/5
FacebookWhite and Sons have acted for us as Managing Agents since 2014. This is a mixed estate of freehold and leasehold properties. After approaching several Companies it was decided to proceed with White and Sons. Within about three months White and Sons had sorted out much of the previous disorder which was far quicker than we had expected. A couple of major issues which had been ongoing for several years were completed within the first year. Service charge arrears were quickly brought down to an acceptable level. The staff at White and Sons have always been helpful, courteous, friendly and efficient and have gone out their way to make sure issues get sorted as quickly as possible. We have no hesitation in recommending them.
Thank you very much for your encouraging words. We are so pleased we were able to sort out previous issues quicker than expected. Thank you very much indeed for your recommendation, this really is the highest accolade we could ask for. We look forward to working with you for many years to come.
5/5
TrustpilotEveryone was friendly and helpful
Everyone was friendly and helpful. Nothing was too much trouble
This is so wonderful to read, thank you. We are so pleased we were able to help you.
5/5
TrustpilotExcellent to deal with and very professional
Debbie has been nothing short of excellent to deal with. Very professional and friendly. She is a great asset to the company and we look forward to having a great long-term relationship.
Thank you for taking the time to leave such a wonderful review. We very much look forward to developing an excellent working relationship with you too.
5/5
TrustpilotRoy W
“White and Sons have now been our managing agents for over twenty years. During that period we have developed an excellent relationship with all the staff involved in block management. Their team is organised in such a way that most of our work is handled by one main contact who is supported by an administrative team. Other members of the team will assist when the main contact is unavailable. We also have direct contact with their accounts department when needed. We would recommend them to any other management company looking for an experienced, knowledgeable and helpful team as their managing agent.”
Thank you very much for taking the time to leave such a positive review, the block management team really appreciate this. Thank you for your support over the last twenty years and for your recommendation, this is the highest accolade we could ask for.
5/5
FacebookWe purchased our house in 2010 with White & Sons in Dorking so when we decided to sell in 2019, it felt only right to give the property back to them and we weren't disappointed with the sales valuation we received from Tom. Our property went under offer on July 18th 2019 but unfortunately in October of that year our buyers buyer pulled out. We took the decision to wait for them to secure another buyer but with Christmas & then lockdown we finally completed on August 7th to begin our new life in Ireland. Throughout the whole process White & Sons team were very professional. We were initially dealing with Philip but he was replaced with Maddy who was always very friendly, helpful and kept us updated along the way. It was a pleasure doing business with them. Well done White & Sons, keep up the good work and all the best for 2021.
We are so pleased we were able to help you initially with your purchase and then with your sale. Returning to us is the highest compliment we could ask for. Thank you for taking the time to recommend us, we really appreciate this. We hope you are very happy in Ireland.
5/5
TrustpilotPlanning department
As an architect, Julian and Alex at White and Sons planning department have been helping me negotiate through planning policies and guidelines for a number of years now. They are always helpful and happy to answer questions, discuss issues in depth and come up with suggestions as to the best way to proceed to give my clients the best chance of planning approval. Their planning statements are in-depth and professional and have always been delivered on time. Alison Hawkins Architect
Thank you for taking the time to review our Planning department, as an independent business this is hugely appreciated. Really pleased we have helped you achieve positive outcomes for your clients. Thank you once again and we look forward to working with you again in the future.
5/5
TrustpilotJulian and his team provide an…
Julian and his team provide an excellent service which is why i have been using them for multiple projects over the last 10 years or so. Always available, always knowledgeable always efficient.
Thank you for taking the time to leave a review, Julian and the team really do appreciate this. Thank you for your continued support over these past 10 years.
5/5
TrustpilotI really am delighted to write…
I really am delighted to write something 'nice' about Debbie Webber. I have had 'dealings' with White & Sons for quite a few years now in connection with my property in Horley. Debbie has always been very helpful and has a 'nothing is too much trouble' attitude, which is so important; especially when you are a member of the older generation. If I have a problem to do with my property, my immediate reaction is "I'll need to get in touch wih Debbie." I do indeed thank her for her services.
Thank you for leaving such a wonderful review, this really has made Debbie's day. It's our absolute privilege to help you as and when needed. Thank you for your continued support and extremely kind words.
5/5
TrustpilotExcellent service
I couldn’t recommend White & Sons more highly. Their staff were always polite, professional and respectful. Their efficiency from valuation through marketing to our final sale was second to none, keeping us regularly updated with the progress of the sale and following up on any queries we may have had.How nice to be able to leave such a glowing review on a local company. I wouldn’t hesitate to use White & Sons again in the future.
Thank you very much, it is an absolute pleasure to read your glowing review. We are so pleased we were able to help you and, would of course, be delighted to assist again in the future. Thank you for Choosing White & Sons.
5/5
TrustpilotGood Staff
I recently popped in to the store to register my interest in a property and team were really friendly and helpful. Highly recommend Stephanie!!
Thank you for the vote of confidence. We really appreciate you taking the time to provide such positive feedback.
5/5
FacebookAll the team were fantastic from start to finish on our sale. The team were an invaluable asset, professional and hardworking. No issue was too much trouble and the team were lightening fast at responding and liaising between us, the buyer and solicitors. We highly recommend White & Sons. They are worth every penny of their fee. We could not have dealt with the sale of our property without their services. A joy to work with.
Thank you very much for leaving such a wonderful review, we really appreciate you doing this. So pleased we were able to help you with your sale and that you found us such an invaluable asset, we strive to deliver that level of service to all of our clients. Thank you once again.
5/5
TrustpilotGreat service, highly recommend.
Was a pleasure to deal with Ed and Rebecca.
Thank you for taking the time to leave such a wonderful review. We are over the moon to hear you highly recommend our service and that you would not hesitate to use us again. Thank you for placing your trust in us to help with your sale.
1/5
FacebookAbsolutely shocking service. Reading through a lot of these reviews I’m not the only unhappy customer. They were helpful right up until they got us an offer. Then we may aswell have not existed. Every interest was with our buyer and not once was our needs put into consideration. We have a very young child and we were asked to break the chain meaning we could risk being left homeless if we didn’t exchange by the end of November otherwise the buyers would pull out (bear in mind we only accepted an offer at the start of September and we were asked this at the start of November). We then reluctantly agreed. We agreed to exchange with a completion date at the start of jan. after us agreeing to break the chain they then insisted on ringing on a near daily basis to find out when we our new property is ready to move in to but after getting us to break the chain I feel it is now none of their business. Fortunately our new property was ready so we then agreed to move the completion date to the 6th of December. We then had our buyers turn up at our house completely unannounced asking us what was going on with the move as white and sons were not keeping in contact with them. We were then emailed again by white and sons to move the completion date forward again which at this point was becoming a joke. We’ve now exchanged on our property but did not receive a courtesy call or email to either let us know or congratulate us on exchanging. Quite frankly I don’t actually know what we’re paying them for. And a letter of complaint will be going to white and sons. I strongly recommend you don’t use white and sons. I wish I had listened to a friend of mine who is an estate agent who warned me against them. Please don’t make the same mistake I did.
Dear Mr Pearson, we are of course deeply distressed to read your review. Given our 200 years of property experience we fully appreciate that not all property transactions progress smoothly, nevertheless we always try extremely hard to meet and exceed the needs of our clients. Excellent customer care is at the heart of our business therefore any complaint is taken very seriously. Stephen Cullens, Partner in charge of our Horley branch, will contact you directly to discuss this matter. White & Sons.
1/5
FacebookSo my last review they deleted as they clearly dont like negative reviews! AVOID LIKE THE PLAGUE!!! They are very very rude and their so called estate agents are clueless! For landlords definitely avoid as their fees are EXTORTIONATE!! And they dont manage their properties properly. We reported windows we couldn't open months ago and they never sorted it. This is a fire risk. We also had issues with our toilet and they sent a dodgy plumber who had to come twice and the toilet is worse now! They seriously are money grabbers, they will screw you over on the smallest, stupidest things. Also tenants, get a break clause put in! I became unwell and we struggled with rent so we needed to move. They decided to charge us all of the Landlords fees plus vat of course and wouldnt let us move until they found new tenants. They also are moaning that we left our previous house unclean when it was unclean when we moved in! All they want is your money and dont care about anything else. They leave things broken and dont fix them. Please please avoid them it's really not worth the stress and hassle! Oh they also think its acceptable to give you keys to a dirty house but try to penalise you and charge nearly £300 for a professional clean when you leave... ABSOLUTE JOKERS, clearly very incompetent! Seriously the reason we had to move is we unfortunately fell on hard times. DONT EXPECT THESE CLOWNS TO CARE!!! They're happy enough when they're ripping you off, but when you're struggling they charge you nearly your whole deposit to move out! I cannot stress what an awful company this is and I will keep leaving reviews until people are aware!
Thank you for contacting us. Firstly, we haven’t responded to your first post as you specifically requested that we did not contact you again (emailed dated 13th November). Your original post was removed by Facebook as it contained obscenities. As explained we are acting in accordance with your signed Assured Shorthold Tenancy Agreement, an ARLA approved document, which contains industry standard terms and conditions. We are trying extremely hard to accommodate your early tenancy exit and manage the subsequent ramifications this may have. We would urge you to contact James Turnbull, our Partner in charge of complaints, should you wish to discuss this matter any further https://www.whiteandsons.co.uk/pages/complaints-handling-procedure and we would respectfully ask you to refrain from commenting on individual members of staff Facebook pages. White & Sons
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