Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing help and extremely supportive
As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish, always so helpful, supportive and quick to answer any questions we had (and there were a lot!)
Saph · 3 September 2025
Agent replied · 23 September 2025
We are so pleased that we made your first house purchase such a positive experience. We are delighted that we were able to get your purchase through to completion and that our help made this process so much easier. Thank you for the recommendation, this means the world to the team. We hope you are very happy in your new home.
★★★★★ 5/5
TrustpilotUsed White and Sons lettings over 10 years…
We have used White and Sons as letting agents for more than 10 years. Their standards are consistently reliable and there is a depth of knowledge about landlord regulations which is very helpful to small-scale amateurs like us. Tenants have always been happy with the responsiveness of the maintenance team, who have a good range of local contractors. Hate to think how difficult it would have been to manage a rental property ourselves without them.
CAA · 8 August 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, we really appreciate you doing this. We are delighted that over your 10 years you have found our standards consistently reliable and our staff knowledgeable when it comes to the raft of lettings regulations. So are pleased we have helped make the management of your rental property easy. Thank you once again and we look forward to working with you for many years to come.
★★★★★ 5/5
TrustpilotWhite & Sons did a fantastic job at the…
White & Sons did a fantastic job at the end of a tenancy. Property not left in good condition and they managed the situation very proactively organising cleaners etc. Nicky was on the case the whole time and the rest of her team secured a new tenant immediately.
Simon · 20 April 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, this is very much appreciated.
★★★★★ 5/5
TrustpilotGreat service from Freya
Freya was professional yet friendly while we went through the tenancy process. She's kept me up to date throughout and was happy to answer a bombardment of questions that I had. Freya has made this process easy!
Harry · 16 January 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review. Freya was delighted to read your comments, really pleased we could help you and absolutely thrilled that we made it so easy. Thank you once again.
★★★★★ 5/5
TrustpilotA difficult journey made easier!
It has been a real pleasure having White &Sons support us through this difficult journey in selling my parents property. Jackie has been very proactive in both selling the property but also supportive and sensitive to our needs. I would not hesitate to recommend Jackie and her team for their support and guidance for selling the property.
Michael · 14 March 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, we really appreciate you doing this. We are so pleased we were able to help you and thank you for your recommendation.
★★★★★ 5/5
TrustpilotClose to 9 years as a tenant in a White…
Close to 9 years as a tenant in a White & Sons managed property. Throughout this time, their service, support and communications has been absolutely first class. Regular visits to ensure all was well and any maintenance issue was attended to promptly and efficiently. No hesitation in recommending W&S ... 10/10 in all areas
Andrew · 13 March 2026
★★★★★ 5/5
TrustpilotJust brilliantly professional
Megan and James in letting are both first rate, they understand our circumstances and both manage and let our properties with wonderful efficiency. Highly recommended them.
Christopher · 24 September 2026
★★★★★ 1/5
TrustpilotInflated Deposit Claim, Over 75% Rejected by Adjudicator
I had a very disappointing experience with White & Sons regarding the handling of my tenancy deposit.
DannyB · 15 April 2026
Agent replied · 23 September 2026
We are obviously disappointed to read your review.
This is an extremely unusual situation. In the unlikely event that a tenancy deposit has been referred to the TDS we have historically had all claims upheld. We need to investigate this situation further internally. I would like to reassure you that this process is a well-trodden path and we endeavour to remain as objective as possible with very transparent procedures. We can only apologise for the confusion this situation has caused, we will be taking this up with the TDS.
★★★★★ 5/5
TrustpilotWhite and Sons Leatherhead
Cedric and Minnie made our property purchase smooth and seamless. Buying in a long chain can prove stressful and time consuming but the White and Sons team played an integral role in making our purchase hassle free. Highly recommended!! A++++
RC · 14 September 2023
Agent replied · 23 October 2024
Really pleased Cedric & Minnie were able to mitigate some of the stress you can experience when you're in a long chain. We are delighted to hear that we made your purchase hassle free. Thank you for taking the time to leave such a wonderful review.
★★★★★ 5/5
TrustpilotBlock & Estate Management Department
Justin and his team have provided comprehensive services for me over a number of years in looking after my block of apartments in the local area. They are cost effective, always on hand, great communicators, and have never let me down. In short, providers of a first class service in every way.
Mr · 12 August 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review of our Block & Estate Management service, this is very much appreciated. We are so pleased you find our service "first class".
★★★★★ 5/5
TrustpilotAn amazing highend level of service in difficult Covid times
We cannot thank Edward enough for his assistance with the sale of our property under very unusual circumstances, given we were in a global pandemic and we were also relocating overseas. He made sure that everything ran very smoothly and updated us along the way and always kept us in the loop.A huge thanks to him and everyone at White & Sons
Jon · 11 December 2020
Agent replied · 23 October 2024
Really pleased we were able to help you during these unprecedented times. Thank you very much for leaving such a wonderful review and for choosing White & Sons to sell your home.
★★★★★ 5/5
TrustpilotWhite & Sons Horley
From first contact, right up until completion Stephanie, James and the rest of the Horley team were extremely friendly, helpful & responsive. Selling the property within a matter of days and always ensuring any queries were dealt with promptly. They were understanding of the complex situation of selling a home on behalf of someone else. We are incredibly grateful to go through the process of selling our Mother’s home with them.
Gemma · 16 August 2024
Agent replied · 23 October 2024
Thank you for taking the time to share your experience, we really appreciate you doing this. It is a pleasure to help sellers and buyers through, what can sometimes be, complex and emotional. Thank you for placing your trust in us to help you through the selling process.
★★★★★ 2/5
TrustpilotDo it yourself!
I rented out my 2 bedroom flat through white and sons Oxted. All in all it was a pretty stressful experience.I paid nearly 700 pounds for the choice of 2 Tenants. The chap I choose turned out to bea real pain. One payment in 12 months was on time, every little detail of the flat he was unhappywith. It cost me ridiculous amounts of money with trade people fixing minor problems. I’m surprised he didn’t request a tradesperson to change a light bulb for him!Fortunately the chap requested a 6 month break clause in his contract. I activated this exactly 6 months to the day, giving him 2 months notice.I was informed by the agent at this time the market was very slow and it was unlikely I would find a new tenant. As the 2 month mark approached the tenant was still there and showing no signs of leaving. Again informed by the agent the market was slow and I should consider keeping him on.Eventually I got rid of the tenant, 5 months after serving notice. After repeated warnings of a slow market.I felt like I was being played by both the agent and the tenant. I was returned the keys 3 weeks after his final rent . Finally after getting back my property I found out he had a cat (which I wouldn’t have minded had Ibeen asked), found opened mail addressed to me,was given one less set of keys, and had 2 chairs taken from the flat. But he was gone. Albeit with a good reference from the agent.My next move was to find a new tenant. I used openrent.co.uk. I had 8 viewing requests in the first 24 hours. Not such a slow market after all!So far so good with the new tenant
Robert · 28 February 2024
Agent replied · 23 October 2024
Obviously disappointed to receive your service rating as we pride ourselves on maintaining our higher than industry average TrustScore. We appreciate that your tenancy agreement was time consuming for you to manage, past our initial involvement, but we are pleased that we were able to arrange its conclusion by mutual consent and without dispute. Despite our best endeavours, we respect your decision and wish you all the very best with future tenancies.
★★★★★ 5/5
TrustpilotThank you Horley Branch!
A massive thank you to James and the team for their exemplary professionalism and dedication to making our house move so simple and stress free. This is the third house move we have done in the local area and, having now used White and Sons for the first time, we cannot recommend them highly enough.
James · 26 February 2022
Agent replied · 23 October 2024
Thank you very much for taking the time to leave such a positive review. Really pleased your move was simple and stress free and we are exceptionally pleased that our service has left such a lasting impression. Thank you for choosing us to help with your third move.
★★★★★ 5/5
FacebookA massive thank you to James and the team for their exemplary professionalism and dedication to making our house move so simple and stress free. This is the third house move we have done in the local area and, having now used White and Sons for the first time, we cannot recommend them highly enough.
James · 26 February 2022
Agent replied · 20 March 2026
So pleased we made your house move so simple and stress free. Thank you very much for taking the time to leave such a wonderful review. Your recommendation is the highest accolade we ask for - thank you.
★★★★★ 4/5
Trustpilot2 Properties Viewed
Rebecca showed us around 2 properties and was open and honest about them and our questions - which made the viewing experience a pleasant one.
Jonny · 22 September 2026
★★★★★ 5/5
TrustpilotMy washing machine packed up this…
My washing machine packed up this morning. I called White & Sons, Dorking at 10.00. Louise took my call and liaised between the landlord and an engineer. It was agreed a new machine would be ordered. I have it being delivered tomorrow. The most efficient, helpful and professional service. I’m so impressed. Thank you Louise for a five star service
Vivienne · 30 March 2021
Agent replied · 23 October 2024
Thank you very much for taking the time to leave such a wonderful review. We are so pleased we were able to sort the issue so quickly and efficiently.
★★★★★ 5/5
TrustpilotJames
James, Stephanie and the team made the whole house buying process really simple. They kept me informed along the way and were quick to action any issues that arose. I would definitely recommend them.
Sarah · 20 December 2023
Agent replied · 23 October 2024
Thank you for leaving a review, we really appreciate you taking the time to do this. So pleased we were able to make this a simple process - we really believe that moving home shouldn't be stressful. Thank you for the recommendation too.
★★★★★ 5/5
TrustpilotExtremely professional Estate Agent
Extremely professional Estate Agent. They took fantastic photos of our house and the team, especially James Richards worked tirelessly to achieve a successful outcome for us. Couldn't have been better!
Rob · 9 March 2024
Agent replied · 23 October 2024
What a review! To hear there wasn't anything we could do better fills us with immense pride. Thank you for choosing us and for sharing your experiences. So pleased we were able to achieve a successful outcome for you.
★★★★★ 5/5
TrustpilotThe team were fantastic
The team were fantastic. So helpful in every way. Went above and beyond to keep the sale of my house moving forward, liaising with all parties and keeping me informed at all times. Highly recommend.
M · 19 September 2025
Agent replied · 17 October 2025
Thank you for placing your trust in us to sell your home. We are delighted to hear that you were so happy with the service. Thank you for sharing your experience and leaving a review, this is very much appreciated.
★★★★★ 5/5
TrustpilotI honestly couldn’t have asked for a…
I honestly couldn’t have asked for a better experience with White and Sons. From start to finish, their service has been absolutely exceptional. Jack and Jago have been outstanding, consistently professional, responsive, and genuinely supportive throughout the entire sale process.
Gus · 18 July 2025
Agent replied · 26 July 2025
We honestly couldn't have asked for better feedback! Thank you for taking the time to share your experience, this is very much appreciated. Reading your glowing review has really made Jack & Jago's day. Thank you for entrusting the Leatherhead team to sell your home and for your recommendation.
★★★★★ 5/5
TrustpilotVery helpful
I made a somewhat nonstandard enquiry and called the Dorking branch for a piece of information. They were extremely helpful and pleasant on the phone. Thank you.
PP · 4 December 2025
Agent replied · 22 December 2025
Thank you for taking the time to leave a review. We've been in Dorking since 1817, we pride ourselves on answering "non-standard" questions. Pleased we could help.
★★★★★ 5/5
TrustpilotViewing with Charles Lockhart
We had a lovely viewing, and chat with Charles. He was very knowledgeable, not just about the house we were looking at, but the market in general. We were really grateful for his time. Many thanks.
James · 2 September 2025
Agent replied · 23 September 2025
We are delighted to hear that your found Charles to be very knowledgeable. We are very grateful for taking the time to leave a review. We wish you all the very best with your property search.
★★★★★ 5/5
FacebookDarren and all the team at Oxted White & Sons oxted are a credit to the company! Very detailed through the whole process and extremely professional when showing me properties and smoothing out any issues that arose. Thank you so much Darren, you went above and beyond to help find me the right house for me!
Liam · 15 December 2020
Agent replied · 20 March 2026
So pleased we were part of the process which secured your dream home. Thank you for the recommendation, it is very much appreciated.
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