Seymours Dorking reviews in Mole Valley

★★★★★ 5/5

Trustpilot

Great end to end service

Recent completely on a sale and purchase through Seymour’s, Horsell. Very much a team orientated agent who all work together with us.Charlie, Adam, Serena and Sandra always kept us up to date and communication was excellent. They know the local market very well and secured our dream house. I would definitely recommend to ensure you get a realistic valuation and successful sale or purchases

Simon · 28 October 2024

★★★★★ 5/5

Google

A superb buying experience, even amidst the challenges of covid-19 David and the team facilitated a smooth purchase for us. The communication between us and Seymours was superb, particularly when legalities became challenging as they can so often do. Thank you David and the Seymours team for helping us find and buy our dream home.

Louise · 24 October 2021

★★★★★ 2/5

Trustpilot

Go Elsewhere

Slow communication with us as well as communication within their own office - don't blame it on the international factor, that should not have been an issue, especially since you said you deal with international customers all the time. Typos in communication via email as well as on printed property brochures as well as online listing. This is a huge negative and extremely unprofessional. And, still typos in email correspondence after complaining about it. Again, not professional at all for those kinds of typos. Recommended a horrible solicitor but then only recommended a slightly less horrible one after that, but they didnt seem very concerned with our solicitor issues because at that point, they had already made the sale. On that note, I could have and should have used a private solicitor. Would not use Seymour's again.

Judy · 9 January 2024

★★★★★ 5/5

Google

Thanks to Tim & Jamie at Seymours for making the rental of my home run so smoothly. Great communication and very professional - highly recommend!

Angie · 26 May 2024

★★★★★ 5/5

Google

I was working with Seymours as a buyer. I have to say that they have changed my long standing opinion of estate agents, whom I’ve generally viewed with a degree of suspicion. Every one of the staff I dealt with was extremely pleasant and knowledgable, and couldn’t do enough to help me. My dream home was secured after a couple of months. If and when I decide to move on, I will definitely be using their services. Highly recommended.

Matt · 27 January 2024

★★★★★ 5/5

Trustpilot

Quick introduction of good potential buyers.

Nick visited in February when we still had a tenant and the flat was quite tatty. Three months later, after a refurb, he came round and revised the estimate upwards to reflect the improvements. In the event, we had four viewings in five days and got an offer in excess of the new valuation.Well done indeed. Sale not done and dusted yet but full expectations of a prompt and successful completion.

Stewart · 24 June 2024

★★★★★ 5/5

Trustpilot

Kirsty was amazing!

Kirsty was amazing!I was on the purchase side rather than them acting for me on a sale but despite this it felt like she worked with my wife and I to get the deal done!Would highly recommend their services to any one.

Bill · 4 April 2023

★★★★★ 5/5

Trustpilot

Excellent service

So many setbacks during my sale yet Seymours were great at keeping things moving. Big thanks to Amy!

William · 11 September 2024

★★★★★ 5/5

Trustpilot

Serena has been so helpful

Serena has been so helpful, responsive and communicative with us along with the team at Seymours. We are very pleased with their help to date

Ros · 9 May 2024

★★★★★ 5/5

Trustpilot

Everything they did was professional

Everything they did was professional. They kept us informed with all the procedures and the sale went through easily.The team were very friendly and Claire was our contact in the office and was always friendly and courteous.

Keith · 15 August 2023

★★★★★ 5/5

Trustpilot

Fantastic and professional service and…

Fantastic professional service and success received by Joss and the team . Thank you so muchD&R

R · 8 October 2024

★★★★★ 5/5

Google

Emma was great in selling our first home, she provided constant updates throughout the whole process and was super helpful in explaining the sale process to us.

Sam · 27 March 2024

★★★★★ 5/5

Trustpilot

I would like to thank Sam Brown

I would like to thank Sam Brown, from beginning to end he was extremely helpful, keeping us updated throughout and made things as clear and as simple as possible. Very understanding and approachable. I would highly recommend as a result as very pleased with the service and communication. Thank you very much!

Rebecca · 10 January 2022

★★★★★ 5/5

Google

We found the most beautiful home with Seymours! Tim and the team were super efficient, really quick about getting back to us and the move in went so smoothly. Couldn’t be happier!

NatalieJane · 28 November 2023

★★★★★ 1/5

Trustpilot

Deserve Negative 5 Stars

Rogue agency to be avoided at all costs. They are ignorant of the market place, highly arrogant but above all they are incompetent. To compensate for their incompetence, they are abusive and heavily rely on gaslighting you on the phone but will not commit such sentiments to writing. They act against the best interest of their client, the seller. The only way they can sell a house is at less than its market value. They will verbally abuse and try and coerce you sell at any price in order for them to get their commission. They do this through falsifying data, being incapable of dealing with buyers professionally with competence and will harass you multiple times a day to apply pressure. When challenged they act like petulant children and do not fulfil their contractual obligations. To anyone looking for an agent, heed the multiple warnings about this agency being rouges. Selling a home is an extremely stressful process compounded tenfold by the abusive, unprofessional and incompetence of these agents. Extremely concerning for old or vulnerable sellers who may be bullied by their agents into making poor financial decisions that will negatively impact their futures and standard of living, all so they can gain a commission at any cost. Totally unethical and inhumane. Review relates to Horsell Office

Reviews · 28 November 2023

★★★★★ 5/5

Google

I recently purchased my first home with Dorking Seymours, David and team were so helpful and really went above and beyond. They helped me through the unknown of buying my first property and took time to answer my many questions! I’m now going to have to always buy in an area they cover!

Xina · 24 October 2021

★★★★★ 5/5

Google

We have recently used Seymours to sell our house in Dorking and would definitely recommend them. Everyone in the team was very helpful and friendly and there is always someone available to pick up the phone. Special thanks to David who handled our offers very well and ensured we achieved our asking price.

Anna · 24 October 2021

★★★★★ 5/5

Trustpilot

Great company to deal with

Our experience with Seymour’s was very positive, they were very proactive in presenting our property that resulted in a sale quite quickly. Thank you to Anthony and the team

G · 30 January 2024

★★★★★ 1/5

Trustpilot

Utterly rude and unprofessional

A viewing was arranged for a rental property. I was told a time via telephone to then receive a confirmation email which stated a different time, I can live with that. I get to the property and no agent is visible but a resident is in the home by the window. Another person arrived with children to view the same property. After a few more minutes a man opens the door and stares, I ask if he is the agent and he says he is the colleague of the agent. I explain I think there is a mix up as my appointment was 5 minutes ago and another person has arrived to view, he replies no problem we get as many people in as possible. I said oh I wasn't made aware others will be viewing with me and it was a little uncomfortable. His reply "you're confrontational!" I said that's rather unprofessional and he repeats that I am confrontational. He then proceeds to tell me to go wonder round, I asked if he wants me to view the house on my own, he said "no you go walk about and I'll follow or I'll be in your way" I said that's a different way of viewing and I'm not comfortable roaming around someone's property like that and would at the very least would expect him to tell me about the property, he repeated I was confrontational and then sarcastically said "THERE'S THE BATHROOM!" I replied I think I will leave and he retorted good I think you should. I will never rent any property from Seymours thanks to the most unprofessional, arrogant, lazy and rude 'estate agent' AARON!People's houses deserve respect and Aaron lacks respect in abundance. I didn't appreciate an email asking me to "put in an offer" before I had even viewed the property either!

Susan · 23 November 2023

★★★★★ 5/5

Trustpilot

Professional Proactive Service

Professional Proactive Service I have been very impressed with the service I have received from Seymours. They were proactive from the beginning. James came very prepared for our first meeting & left me feeling much more confident of progression than I had with my previous estate agent.JP has been excellent from the start from his initial call introducing himself . He has always kept me informed & I haven’t felt as though I needed to chase him.

LK · 26 January 2024

★★★★★ 5/5

Google

Always going above and beyond, not just for the vendor but the purchaser as well. Professional, personal and always there to help. Thank you David, Emma and Robbie.

Jake · 9 February 2024

★★★★★ 1/5

Trustpilot

Repeated Poor Service

Regrettably, I've experienced a significantly subpar level of service. Virtually every aspect of the process has encountered obstacles:- The property was mistakenly listed as unfurnished, despite being fully furnished.- The initial check-in report inaccurately classified the property as unfurnished with security keys missing.- When I inquired about the inventory, I was informed that one wasn't necessary. It took an astonishing two months to finally receive an inventory, which turned out to be inaccurate. My follow-up requests were met with delays and, disappointingly, they repeatedly sent the same incorrect inventory. It took an additional month to finally receive a corrected inventory after I had to painstakingly compile a list of missing items myself.- Instead of providing at least 1 comparison quote for necessary works, they only offer a single quote, failing to ensure a fair market value comparison.- Communication errors were prevalent, with emails sent to incorrect addresses and response times stretching into weeks, rather than days.- Even the tenants struggled to elicit timely responses.- To make matters worse, the designated property manager failed to offer any apologies.- Despite claims of having resolved issues with the freeholder, they were unable to provide any written evidence upon request.- Finally after canceling the "fully managed" service and requesting an appropriate fee adjustment due to the absence of expected service quality, they still could not manage to make this amendment and are still charging me.I have taken over the property management myself, and it has proven to be significantly less time consuming.

Helen · 2 November 2023

★★★★★ 5/5

Google

Huge thank you to Robbie B and David D for helping us navigate a very, very long and convoluted (!) buying process. They were helpful and attentive throughout and worked really hard to keep us updated and progressing as quickly as possible. Highly professional, friendly, and responsive. Thank you both!

Katie · 9 February 2022

★★★★★ 5/5

Trustpilot

Very good estate agents

We found Seymours very easy to deal with. Megan was vary helpful and they sold our property very quickly. On the whole I would highly recommend Seymours estate agents.

Andrew · 3 January 2024