Every review we hold for the Mole Valley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had an outstanding experience with Seymores in Dorking, and in particular with Tim Loder. Moving from Australia to the UK was a huge transition for our family and Tim went above and beyond to make the process as smooth as possible.
From our very first contact, Tim was incredibly kind and sympathetic - taking the time to explain things clearly and guide us through the UK rental process, which was completely new to us.
Tim’s professionalism and warm approach made a potentially stressful move feel manageable. He did far more than what we would expect from an estate agent - checking in regularly, helping us navigate paperwork and even offering advice on settling into the area.
We couldn’t have asked for a better experience. If you're relocating or just looking for a property in the Dorking area, we can’t recommend Seymores and Tim in particular highly enough!
Karl · 9 August 2025
Agent replied · 8 September 2025
Hi Karl. Firstly, thank you very much for leaving us this fantastic review. We really appreciate your kind words and if we can help again in the future, please do not hesitate to contact us. Tim and the team.
★★★★★ 5/5
GoogleI’ve recently rented a property through Seymour’s and will be moving in shortly with my two young children. I cannot thank Tim and the team enough, they have been absolutely amazing from start to finish.
Due to a few personal issues, the renting process became quite difficult at times, but Tim went above and beyond to support us. His kindness, professionalism, and constant encouragement helped us stay positive throughout the whole experience.
Thank you so much again for everything, you truly made a difference to my family and me!
Lauren · 9 August 2025
Agent replied · 8 September 2025
Hi Lauren, firstly thank you for taking the time to leave us this brilliant review. We really appreciate it and hope we can help you again in the future. Tim and the team.
★★★★★ 1/5
TrustpilotYour tenant is harassing everyone in our road
Update in reply to Seymours this afternoon: Thank you for acknowledging my email from 12 February 2025, however, a not very amusing coincidence, is it was hacked today. I have no way to access it, nor your emails, please elaborate in your reply here as to what has been done to sort this matter. Parking is the least of all the residents concerns, the serious concerns were addressed in my email to you too. Original review below: Our entire road is being harassed by your new tenant and his employees in Surrey. They moved in just a few weeks ago. We have zero privacy, cameras pointed at our bedrooms and his men looking through our windows. There is a covenant not allowing a business like his with all his trucks and vans to be run from home. Having emailed you politely, we had hoped for this to change, instead all our residents have been ignored. Please do better background checks.
JC · 13 February 2025
Agent replied · 22 February 2025
Hello JC Jarvinen. We received your email yesterday at 4pm and have since contacted both the landlord and tenant. We also replied to you directly today. While I understand your frustration regarding the parking situation, unfortunately, no referencing process could have predicted this issue.Please be assured that we take your concerns seriously and will continue to keep you updated via the email we have on record._______________________________________________________________________________________Hello JC Jarvinen,Thank you for your response. As this is a public review platform, it isn’t the best place for ongoing discussions about this matter. If your email is no longer accessible, you’re welcome to visit our office or provide an alternative way for us to continue the conversation. We take your concerns seriously and are happy to discuss them further through the appropriate channels.
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would! Do better! Use a different referencing company that does not discriminate. Also the person I spoke to Jade on the phone needs more training on how to deal with people over the phone. I was lucky enough not to have to deal with her face to face. As I cannot reply to the comment you have left I will update my review…DO BETTER AS AN ESTATE AGENT AND USE ANOTHER REFERENCING COMPANY! You wouldn’t do this to someone who lost their arm or leg from the army! So why being medically retired is any different! It is discrimination at its finest as there are ONLY a few companies like yours that do this! I can’t wait for the new regulations for landlords/estate agents to come to in!
Aisling · 22 January 2025
Agent replied · 22 February 2025
Thank you for sharing your feedback. I’m sorry to hear that your experience with our team left you feeling this way. Please know that it was never Jade’s intention to cause any upset during your conversation. She was simply aiming to clarify the processes and requirements for the property you enquired about.When the call was escalated to our Lettings manager, he explained that neither Seymours nor our referencing partner, Blinc, engages in any form of discrimination. We have successfully helped many tenants, including those receiving Universal Credit and other benefits, find suitable homes. However, the final decision often depends on the specific requirements of individual landlords.I understand that property searches can be challenging and frustrating at times, but please rest assured that our team is always here to assist wherever we can.If you have any further questions or need additional support, please don’t hesitate to reach out to the office directly on 01483 741300.
★★★★★ 5/5
TrustpilotThank you to Spencer at Seymours who…
Thank you to Spencer and Mo at Seymours who have gone above and beyond to secure a sale on our home and find us a new one. Spencer was very professional and constantly kept us updated, even making himself available in the evenings when we were free. Mo was always punctual and happy to show us around every house. Spencer and Mo are hard worker’s and an asset to Seymours. We can’t thank you enough Spencer and Mo!
Lisa · 14 February 2025
Agent replied · 22 February 2025
Thank you Lisa, we're so pleased to hear that Spencer and Mo provided such a dedicated and professional service. They truly go the extra mile, and it’s great to know their efforts made a difference for you. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotOutstanding Support
I recently had the pleasure of working with Sam during my fast-paced move, and I cannot express how grateful I am for his assistance. From the very beginning, he was incredibly professional and responsive, making the entire process much smoother than I anticipated.The first property he showed me was fantastic and I was impressed by his keen understanding of my needs. Sam went above and beyond to ensure I felt supported throughout the entire process, demonstrating genuine care and understanding of my situation.I highly recommend Sam as an estate agent to anyone looking for a reliable and dedicated professional. His quick service and unwavering support truly set him apart. I have no doubt that he will continue to be an asset for many others in the future. Thank you, Sam, for everything!
Nadia · 2 January 2025
Agent replied · 22 February 2025
Hi Nadia,Thank you so much for your kind words and for taking the time to share your experience. It was a pleasure helping you with your move, and I'm delighted to hear that you felt supported and that we found a property that suited your needs so well.Your feedback means a lot, and I’m so glad I could make the process smoother for you. Wishing you all the best in your new home, and if you ever need anything in the future, I’d be more than happy to help again!All the best,Sam
★★★★★ 5/5
TrustpilotExceptional Service and Support from Seymours
As first-time buyers, we were quite overwhelmed by the whole process. We weren’t very impressed with how the realtors understood our needs; they kept sending us random properties just to make a quick sale. Seymours really stood out at this point. Aaron was there from day one, not only through email but also calling regularly to ensure he understood exactly what we were looking for in our perfect home. It only took us a week to decide on our dream home, and the entire process went smoothly. We’re now in the middle of the legal process, and Aaron is still there, answering every question I have. I highly recommend them.A special thanks to their talented young team member, Tom, who showed us the house. He was friendly, professional, and although he’s young, he already seems to have a wealth of experience. I’m sure he’ll be their new star someday! :)
Cem · 20 December 2024
Agent replied · 22 February 2025
Hi Cem,Thank you for your thoughtful review. It’s fantastic to hear that Aaron and Tom were able to make your first-time buying experience a positive and smooth one. We’re so pleased you felt supported throughout the process, and that we could help you find your dream home so quickly.Your kind words about Tom mean a lot, he’s a valued part of our team, and it’s great to see his dedication recognised. We’ll make sure to pass on your compliments to him and Aaron.Wishing you all the best as you move through the legal process, and please don’t hesitate to reach out if you need anything else.
★★★★★ 5/5
GoogleEmma and her team were fantastic from start to finish.
They were always communicative, incredibly proactive, and took so much of the stress out of the process. We always felt in the loop and supported. If you’re looking for an estate agent who genuinely cares and gets things done, we highly recommend Seymours. A massive thank you! Poppy and Sam
Sam · 9 August 2025
Agent replied · 8 September 2025
Hi Sam and Poppy, thank you so much for your great review, we really appreciate it! Emma and the team.
★★★★★ 5/5
GoogleWe have just bought our first house with Seymours and David and the team have been fantastic from start to finish. We saw a fair few properties whilst looking for our future home and the team stood out from our first viewing with them. Genuinely lovely team, always there to help and were flexible when we wanted to view again and helped with questions whenever we asked. In the whole house buying process they were some of the most genuine and helpful people we came across! Would 100% recommend Seymours!
Katie · 3 December 2024
Agent replied · 8 February 2025
Hi Katie. Thank you for leaving us this excellent review. We are really pleased that you chose us and if we can help again in the future, please do not hesitate to contact us. David and the team.
★★★★★ 5/5
GoogleRobbie assisted our viewing and was friendly and professional. He was knowledgeable when we had questions about the property.
David took over with the purchase of our property and was more than happy to answer any questions, he was always honest and open, providing advice and reassurance, making the process far less stressful. He was always easy to reach and went above and beyond to get back to us and help during rocky moment of the purchase.
The whole team were always a pleasure to talk to when I called the office.
Would highly recommend Seymour’s to anyone, wether they are buying, selling, or renting!!
Courtney · 19 November 2024
Agent replied · 8 February 2025
Hi Courtney. Thank you for leaving us this excellent review. We are really pleased that you chose us and if we can help again in the future, please do not hesitate to contact us. Robbie and the team.
★★★★★ 5/5
GoogleAmazing service from David and the team. The entire team was super helpful throughout the process of buying our new home - regular communications and updates, proactive in dealing with the Austrialian-based owner (awkward time difference), and helped both parties work towards a quick 3 month process from viewing to completion.
Tim in the lettings team were also a pleasure to work with. Tim helpfully walked us through the process as new landlords and worked hard to understand our needs and preferences. We feel like we are in good hands! Real experts in their trade.
A massive thank you to the Seymours team! We would highly recommend.
Jaysen · 23 September 2024
Agent replied · 23 October 2024
Hi Jaysen. Thank you for leaving us such a great review. We are so pleased that you chose us and if we can help again in the future, please do not hesitate to contact us. David and the team.
★★★★★ 5/5
GoogleWe have recently completed on two sales through Seymours estate agents in Dorking. Throughout the whole sales process, we found the team at Seymours excellent and professional at all times. We must however, especially thank Emma who’s support, patience and knowledge was totally faultless. She liaised between all parties within the chain and kept us informed of any developments at all times. She made the very difficult and stressful process of selling a lot more bearable. We would not hesitate to recommend Seymours estate agents in Dorking.
Kim · 15 October 2025
★★★★★ 5/5
TrustpilotCurrently selling through Seymour’s…
Currently selling through Seymour’s Grayshott. What always feels like a nightmare experience has been more of a pleasant dream. Very professional, the whole team (Darren, James and Sarah) all came to view the house so they knew it well. Which was a positive for me having viewed houses where the agent couldn’t answers any questions as they ‘haven’t been in it before’. All initial negotiations, photographs etc went well. Had just three viewings and two offers almost straight away. Excellent communication keeping me up to date, I dealt mainly with James who is bright and enthusiastic.
Tracey · 26 August 2024
Agent replied · 22 October 2024
Thank you so much for your kind review Tracey! We're thrilled to hear that your experience has felt like a pleasant dream. We believe that knowing the details is key to providing excellent service. We’re also glad to hear that the process, from negotiations to the quick offers, went smoothly for you. Your feedback about our communication is greatly appreciated. Thank you for choosing us to handle your sale!
★★★★★ 5/5
GoogleYou cannot find a fault with Seymours. Everyone we have spoken with, emailed, or called has been super friendly and professional, knowledgeable, and quick to help with everything and anything needed.
Best agents out there without fail.
Have to say Tim has been amazing with the letting process. Always calling back when he was unavailable, speedy responses to emails and finding or having all the answers to any questions. So, thank you Tim for your help and thanks in advance to everyone working here for anything that comes your way from myself and my partner in the future.
George & Chloe
George · 24 August 2024
Agent replied · 23 October 2024
Hello George. Thank you so much for leaving us such a fantastic review. We are so pleased that you chose us and if we can help again in the future, please do not hesitate to contact us. Tim and the team.
★★★★★ 5/5
GoogleSeymours were fantastic from start to finish with selling our property. We had a few local agents come and view the property, but Seymours were head and shoulders above and we knew they were the right fit. Their personal approach and attention to detail was great.
All the way through the process they continued to send updates and keep us connected with other aspects in the chain. Big thanks to Emma for this!
Strongly recommend if anyone is looking to buy or sell.
Jack · 24 August 2024
Agent replied · 23 October 2024
Hi Jack. Thank you for leaving us such a great review. We are so pleased that you chose us and if we can help again in the future, please do not hesitate to contact us. Emma and the team.
★★★★★ 5/5
TrustpilotI'd like to leave a huge thanks to Jade…
I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated
Victor · 28 August 2025
Agent replied · 17 October 2025
Hi Victor, thanks so much for the kind words. As an owner of the business, I feel proud to pass on your comments to Jade, she is a credit to us and I'm so pleased to know that she has made your experience all the better. Thanks again.
★★★★★ 5/5
TrustpilotSupportive and friendly estate agents
Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.
Abigail · 24 July 2024
Agent replied · 22 October 2024
hank you for the fantastic review Abigail. We’re delighted to hear that Tadgh and the team made your home-buying journey as smooth and enjoyable as possible. It’s great to know that their support and persistence helped you find a home you love. We truly appreciate your recommendation and look forward to assisting you again in the future. If you need anything else, feel free to reach out!
★★★★★ 5/5
TrustpilotProfessional service that truly care for you
Our experience with Seymours has been nothing but positive. This was the first time we were looking for a property as a couple, and they shortlisted great options for us to view. Once we liked a property, they helped us so much in negotiation and to close the deal. In particular, Katerina has been excellent in keeping us in the loop and doing her best to support our offer. The rest of the team too have been great, like Aaron and Joanna. We're very grateful for all the hard work they put in to help us get our offer accepted!
Esha · 24 April 2024
Agent replied · 22 October 2024
Thank you Esha, we're delighted to hear that your journey in finding a property as a couple was a smooth and enjoyable one.It's fantastic to know that our team, particularly Katerina, Aaron, and Joanna, went above and beyond to support you throughout the process. We take great pride in providing excellent service and ensuring that our clients feel supported and informed every step of the way.If you have any further questions or need assistance in the future, please don't hesitate to reach out.Thank you once again for choosing Seymours, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotI have no reservations in awarding a 5…
I have no reservations in awarding a 5 star review for Tracey and her team at Seymour’s. Dealing with the property sale from a distance could have been overwhelming but Tracey ensured the process went extremely smoothly for us. She engaged with me at every turn keeping me informed along the way, even pointing me in the right direction for house clearance. I am so thankful that we engaged Seymour’s. Thank you Tracey for your kindness and consideration during which could have been an exhausting time.
Jennifer · 27 March 2024
Agent replied · 22 October 2024
Hi Jennifer, thanks for the kind words, it's been a pleasure to help you and it's great that all has gone well. We've been in Burpham for over 20 years now so if there's any local info we can help with, just shout. Thanks again.
★★★★★ 2/5
TrustpilotNever let them manage your contarct
We used Seymours as a letting and management agency for our house while we were abroad. They did a good job on the letting side but were absolutely useless as management agents. I would never get them to manage anything for me again. As an example, the first email contact I had with them described a house I struggled to recognise as they had designated various rooms to uses with which we were not familiar.
Sam · 26 August 2026
★★★★★ 2/5
TrustpilotDon't expect much
It all started off well with a quick offer, I'll give them that. After that they got the job done in the end but that's about it. The service was lacking in personalisation - always rushing on the phone to the point that it was rude. If they'd spent more time listening, we wouldn't have been in the position that they didn't know we were trying to complete on the purchase of a property the same day, which added stress to an already stressful process.
ASN · 29 October 2025
Agent replied · 23 November 2025
Thank you for sharing this, and I am really sorry to hear about your experience with our Guildford branch. You should always feel listened to and supported, especially during a move, and I am sorry that our communication added stress at an important time.
We are usually very quick to update email preferences, so this sounds like a genuine oversight on our part. I have asked the team to remove your details straight away.
Thank you again for your honesty. We will make sure we learn from this so we can give a better experience to our Neighbourhood.
★★★★★ 5/5
GoogleI have rented with Seymours for the past 2 years and also recently purchased my first home with them, dealt with the Dorking branch for both.
I have only ever experienced high customer service, prompt responses and always felt like they have gone the extra mile in both renting and buying a property. Fantastic agents (which usually have a bad reputation as I have had my fair share through renting in London) but Seymours were 10/10 throughout my experiences. Thank you to Becky and Tim for rent and Emma and David for buying. Highly recommend!!
Ffion · 1 May 2025
★★★★★ 5/5
TrustpilotActive and effective sales processing from start to end
Very prompt preparation for sale (photos, description etc)Very quick sale. Best & finals after first weekend realised an offer nearly 8% over asking price. Great cash buyer ready to move. Really active “sales processing” to interface between buyer and seller. Jenny was unflappable, despite a spot of diva stuff from our buyers solicitor. Helped bring it to conclusion in time for when we needed the money.
Stewart · 20 August 2024
Agent replied · 22 October 2024
Thank you, Stewart. We’re pleased to hear that the sale went smoothly and that Jenny was able to help navigate the process, even with a few challenges. It’s great to know we could achieve such a positive result for you.
★★★★★ 5/5
GoogleDavid, Emma, and the entire team at Seymours Dorking have been professional, patient and very supportive in the sale of our Dorking flat, especially in these challenging times. David in particular went above and beyond to ensure the sale went through smoothly, which was much appreciated as we now live some 400+ miles away from Dorking. Emma was very generous with her time in supporting the sale by assisting the buyer in their numerous visits to the flat to prepare for intended works. We felt they were always honest and fair, and this gave us every confidence they would get us across the completion line. Thank you to everyone at the Seymours Dorking office for all your help. We really appreciate it. Best wishes for the future.
Alastair · 24 October 2023
Agent replied · 23 October 2024
Hi Alastair. Thank you so much for taking the time to leave us such a brilliant review. We really appreciate your kind words and we are very grateful that you chose Seymours as your agent. Thank you again, Emma and the team.
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