Trusted Agent profile · Dorking
★★★★★
1,045 reviews across 2 platforms
Cummins House, 62 South Street, Dorking, RH4 2HD, RH4 2HD
Seymours's office in Dorking, at Cummins House, is rated 4.5 out of 5 across 1,045 reviews on two platforms, including 382 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Seymours won in 2026.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
5/5
GoogleI've been really pleased with the service from Seymours and would highly recommend them, in particular David and Emma. They have been honest, helpful, friendly and kept in regular contact with me throughout the sale process. Thank you!
Hi Elaine Firstly, thank you for taking the time to leave us such a great review. We appreciate your kind words and we are very grateful that you would highly recommend us! David, Emma and the team.
2/5
TrustpilotPoor communication
Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience. This isn’t the level of service we aim to deliver. To help us investigate this properly and ensure we follow up with the right team, could you please let us know which Seymours office you’ve been in contact with? We’d really like the opportunity to look into this further and put things right.
5/5
TrustpilotAn absolutely first class experience…
An absolutely first class experience from the word go, James & his team have delivered on every possible aspect that they promised & more. Sale agreed within 3 weeks of being marketed with no fuss, just an honest, professional & very straightforward approach - house selling as it should be!
Thank you for your kind words. I’m thrilled to hear that you had a first-class experience with James and the team. It’s great to know that everything went smoothly and as promised. If you need any further help in the future, don’t hesitate to get in touch.
5/5
GoogleDavid and his team were excellent in keeping in close touch with us throughout our move from Raynes Park, SW London, to the village of Brockham near Dorking. They know the village and its properties well. They were always very polite and were ready to respond to our requests for viewings and updates at a moment's notice.
Thanks very much for the great review, Mike. We're so glad you were happy with our services. We'd be more than happy to help with any more property requirements in the future.
5/5
GoogleWe used Seymours in Dorking to sell our flat. The service was brilliant and Emma, in particular, was outstanding with her communication and dedication. We would highly recommend and would definitely use them again.
Hi Andy. Thank you for taking the time to leave us this review, we really appreciate it and if we can help again in the future, please do not hesitate to let us know. Emma and the team
5/5
TrustpilotSeymour’s was so helpful especially…
Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.
Thank you, Kim. We're pleased to hear that Kirsty was so helpful and kept you informed throughout the process. We appreciate your feedback!
5/5
GoogleDavid has been a pleasure to work with from start to finish. We can't recommend the Seymours team more highly! Thank you again.
Hi Katie, thank you for taking the time to leave us this great review, we really appreciate your kind words. David and the team.
5/5
GoogleI haven't even completed a sale/purchase with Seymour's yet but feel compelled to write something. Had a rather difficult situation arise with the sale of my flat, and throughout this, Emma and David have been so responsive, reassuring, determined and empathetic. Really can't fault the service so far and I look forward to continuing to work with the team at Seymour's.
1/5
TrustpilotTerrible Experience as a buyer
We have just pulled out of a house purchase and a large part of that was due to the incompetence of Seymours. Never told the sellers of any of our appointments to visit the house which caused so many delays, the solicitors they recommended we even more hassle to work with, any time we rang Seymours to discuss something they had no idea who we were even though we were speaking with them frequently, their manner came across as very lazy and uncaring. Im not sure what they were getting their commission for. When we pulled out they pushed the blame to us but and took no responsibility, if we had done the purchase through better agents we would probably be in the house now. Such a terrible experience and we feel so bad for the sellers as it could have been such a different story.
Hello ER. Thanks for sharing your experience, and apologies that it's not met your or our expectations. Could you let us know which office you've been dealing with so we can look into the matter further please? At Seymours, we work very hard on all elements of communication, be they with buyers, sellers and importantly the solicitors not just acting for you but the entire chain if there is one.
5/5
TrustpilotAaron was a great help
Aaron was a great help, find it tenants for our house promptly, have used this estate agents before and will continue to use them, so much better than others on the market, we were kept updated all the time on all developments.
Hi Natalia, thanks for the review and thanks for the repeat business. It means a great deal.
1/5
TrustpilotBEWARE THESE FRAUDSTERS!
I rented a property from Seymours recently and when I moved out they tried the classic tactic of falsifying/ exaggerating damages in order to profit. Mark on the worktop? Replace the entire worktop.Mark on the floor? Replace the entire floor. They tried to charge me for a replacement hallway bulb that stopped working shortly after I moved in. They even had the audacity to try and charge me for the entire place to be repainted even though it needed a coat of paint when I moved in! They honestly think that if they press you enough to pay their ridiculous 'damage' fees that you'll simply give in and pay due to ignorance or them threatening you. They think they can refurbish entire properties and bill tenants for the privilege, absolutely shocking behaviour. I've made a complaint about them and sent my evidence to the deposit holding company. If you're in the same situation, email me at seymoursarecriminals at protonmail.com and I'll happily pass on the evidence I have of them lying.
Hello Rob. This is quite clearly a distressing situation for you and one that needs to be looked into further. May I request that you contact Lisa our Lettings Director as she would like to know more about your experience. Thank you.lisa@seymours-woking.co.uk
5/5
GoogleTim was a fantastic support as we moved into a Seymour rental property! Great team and attitude
Hi Gavin. Thank you for leaving us this review. We are so pleased that you chose us and if we can help again in the future, please do not hesitate to contact us. Tim and the team.
5/5
GoogleSo glad we chose Seymours as our Estate Agent after a recommendation from a friend. The Dorking team are professional, friendly and went above and beyond, particularly David in ensuring exchange of contracts. Would highly recommend to anyone. Thank you to you all.PositiveResponsiveness, Quality, Professionalism, Value
Michelle, thank you so much for taking the time to write this 5-star review, and for your comments. I know the team works incredibly hard to deliver exceptional service, it is great to see this recognised so thank you again. I will pass your thanks on to the tea and please do not hesitate to contact us if we can be of assistance in the future. David Driscoll, Seymours Dorking
1/5
TrustpilotFrustrating experience as a buyer
As a buyer, Seymours were difficult to deal with. They didn't show up for appointments we'd booked, and we got bounced around different points of contact, making it hard to get updates. Then when we did find a house with them, we were harassed for updates on an almost daily basis, despite it being their clients, the sellers, that were holding things up. Their various branches do not communicate with each other, as we were still getting bombarded by other branches with details about other houses after we had found ours - most of which did not meet our requirements in the slightest. It all felt quite unprofessional and frustrating, unfortunately.
Hi Megan, thanks for sharing your thoughts with us it's much appreciated. Sorry to hear that the experience didn't meet your expectations but please be assured that we will use it to review what we do and to make changes where we can.
5/5
GoogleGreat service from David and the team especially with tricky market conditions, good communication and very knowledgeable, I would definitely recommend
Hi Edward. Thank you for leaving us such a great review. We are so pleased that you would recommend us. Thanks again. David and the team.
5/5
GoogleEmma, Robbie and the team were great with our house sale. Very professional - sold very quickly and fantastic communication. Highly recommend.
Hi Rob. Thank you for taking the time to leave us this brilliant review. We are so pleased we could help and that you would recommend us. Thanks again. Robbie, Emma and the team.
5/5
TrustpilotFiona was so lovely
Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!
Thanks Benji, Its been a pleasure to help.
5/5
GoogleCan't speak highly enough of Seymours especially David who I was on the phone to sometimes 6 times a day! I was helping my Dad of 82 move which has been quite stressful but David has been so kind and helpful, I don't think I could have got through it without him!! Many thanks
Hi Tina, thank your for such a great review! We're so glad we were able to help you and your dad move and we're able to make the situation a little less stressful for you! If you ever need anything else, please don't hesitate to get in touch.
1/5
TrustpilotSadly another disappointed landlord as…
Sadly another disappointed landlord as well as tenants. Their communication via email is poor or non existent. They do not carry out the instructions which were agreed for letting a property and clearly their knowledge in legalities is not all it should be. Would not recommend this company at all sadly after thinking we would use them to sell my flat. One very cross Landlord.
5/5
GoogleDavid and team have been very professional and always available, I would certainly recommend Seymours for your next house sale/purchase
Hi Silvia, thank you for the 5 star review, we really appreciate it and are grateful that you would recommend us. Thank you again, David and the team.
5/5
TrustpilotGreat estate agents
I had a fantastic experience with Seymours having now been shown three properties by Emma Perry. She is incredibly personable and has a great instinct for the types of property I'm looking for so I'm confident with her and the team I will find somewhere very soon.
Great to hear you’ve had such a positive experience with Emma! She has a fantastic instinct for matching people with the right properties, so we’re sure you’ll find the perfect place soon. We look forward to helping you with the next steps!
4/5
TrustpilotA 12 year relationship
We worked with Seymours for over 10 years while renting our apartment, during which time they provided contract advice and assiduously collected our rent. When finalising our last tenancy (12 years) there was a slight glitch in the final reconciliation of accounts that was easily resolved because we had kept meticulous records. Susequently, Seymours found a buyer for our apartment, although their rcommended selling price for the property was somewhat above what was finally achieved. Maybe market changes got in the way!
Thanks for leaving such great feedback Andrew
1/5
TrustpilotSharp practice or incompetence - I wonder which?
If you are a seller please be wary of these agents. We were excellent buyers downsizing, not requiring a mortgage and with no chain beyond the people buying our house who wanted a quick move.We had viewed several houses with Seymours before seeing one online with their W Byfleet office that we liked the look of and in the exact area we wanted. When we contacted them we were told by a senior partner it had been completely withdrawn from the market - so we couldn’t view it - and we then discovered a short while later that it had gone ‘under offer’ to someone else. Frustrating when we weren’t even given the opportunity to view it and the vendor was never told someone else was very interested in their property. In other words Seymours were not acting in the vendors’ interest. I’m afraid this is common practice by agents who may for example, have ‘preferred buyers’ who are also selling with them or friendly developers as ‘favoured’ buyers. If you are a seller please find agents who will act ‘solely’ for you and not in their own interests. This has happened to us several times over the years when buying previously and I’m afraid there are too many agents out there willing to indulge in this type of sharp practice. If an agent behaves improperly and you cannot get redress, please be aware that it is always open to you to complain to Propertymark (who Seymours are a member of) or ultimately to the Ombudsman.
Thank you for taking the time to leave a review, and believe we have spoken to you about the circumstances in person. After taking the property on the market to sell, the family informed us that they wouldn't be moving which is why all future viewings would be ceased, this wasn't a tactic or underhand practice as the owners made the decision not to move. The property was eventually sold off market to a buyer who insisted they wanted to pay a price significantly higher than the property was previously advertised for. Again, we're grateful for the feedback and wish you every success with your move.
5/5
TrustpilotTom and his team at Seymour’s did a…
Tom and his team at Seymour’s did a great job in getting my house sale over the line in a difficult market. I would strongly recommend them.
Thanks Paul. A difficult market can be a successful one when you use people with the right experience and knowledge, often associated with a mature, long standing business. Thanks for using us and for taking the time to share your thoughts. Keep well.
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Yes. In The Trusted Agent 2026 awards: Seymours, Mole Valley won Platinum; Seymours, Blackwater won Platinum; Seymours, West Byfleet won Gold; Seymours, Cranleigh won Gold; Seymours, Horsell won Trusted Agent; Seymours, Haslemere won Trusted Agent; Seymours, Camberley won Trusted Agent; Seymours, Addlestone won Trusted Agent.
