Seymours Dorking reviews

★★★★★ 1/5

Trustpilot

I wouldn't recommend.

I wouldn't recommend. I am a first time renter viewed some properties was told they had 10 for me to look at so was very excited. When it came to the viewings they only had four for me to view. I only had one specific requirement which was- allocated parking. Only one of the properties had this. One property they couldn't get in to as there was an issue with the key and I was really interest in another property and i was told it was a certain price when in actual fact it wasn't the said price and it was £400 more and out of my budget. Which was such a shame. When it came to the end of the viewings the estate agent called me to see my views on the properties and when I said i wasn't interested in any of them he then spoke really negatively down the phone to me. I will not be using seymours in the future

Stephanie · 26 February 2026

★★★★★ 5/5

Google

We had an outstanding experience with Seymores in Dorking, and in particular with Tim Loder. Moving from Australia to the UK was a huge transition for our family and Tim went above and beyond to make the process as smooth as possible. From our very first contact, Tim was incredibly kind and sympathetic - taking the time to explain things clearly and guide us through the UK rental process, which was completely new to us. Tim’s professionalism and warm approach made a potentially stressful move feel manageable. He did far more than what we would expect from an estate agent - checking in regularly, helping us navigate paperwork and even offering advice on settling into the area. We couldn’t have asked for a better experience. If you're relocating or just looking for a property in the Dorking area, we can’t recommend Seymores and Tim in particular highly enough!

Karl · 9 August 2025

★★★★★ 5/5

Google

I’ve recently rented a property through Seymour’s and will be moving in shortly with my two young children. I cannot thank Tim and the team enough, they have been absolutely amazing from start to finish. Due to a few personal issues, the renting process became quite difficult at times, but Tim went above and beyond to support us. His kindness, professionalism, and constant encouragement helped us stay positive throughout the whole experience. Thank you so much again for everything, you truly made a difference to my family and me!

Lauren · 9 August 2025

★★★★★ 1/5

Trustpilot

Never again.

We were recently searching for a proeprty to let as our current is up for sale. Having had enquired about a property I was contacted by Seymours and told it was no longer available but given an option in the same area that was currently on market. I knew this property and advised it was out of budget + it had been on the market for 2+ months. The representative advised that as it had been on market for a while the landlord would be willing to drop the rent amount, so we decided to go and view it. We were shown the property by James and spoke about how the asking price was too much - he had advised that he was pretty sure the landlord would accept what we were offering within our budget. Completed the offer form, called back by Sam advised that the landlord refused (which was fine as we expected this would happen), but came back with a counter offer. Sam then continued to explain that the landlord didn't really care if the property remained on market throughout March as he was in no rush to rent the property/did not need the funds. We ended up agreeing to the asking price of the landlord - all accepted, paid all the amounts asked/passed referencing, given a move in date chosen by Seymours (which worked) and signed contracts. 2 days later contacted by Sam to advise that the landlord had the listing with a different estate agents and decided to rent to other individuals as they could move in that weekend. Appreciate this was not Seymours fault, but here is where the issues lie: - During this phonecall, Sam apologised but sounded more cheesed off at the fact that apparently they gain no commission/money from this then the fact that we had lost the property and had 2 weeks to secure another place before having nowhere to live. - At no moment was I given the option to move in earlier during this process, should this had been an option we would have taken it. - Sam wasn't professional anyhow when he was trying to get us to up our budget - advising that the landlord wasn't in a rush to rent, didn't need the income - Paid 4.2k in fees to Seymours, told that we'd get a refund. But after this original phone call, no further communication was made and I had to call the next day asking to speak to Sam, the individual that I had spoken to said 'I'll check if they're free'.. during this time was clearly advised that Sam was busy, we all know that he didn't want to speak to me/avoiding (how professional) as we weren't even given the option of a call back - had to then call back for an update on the refund - no empathy given. If a property had fallen through, the LEAST they could have done was call and help with our search, as there were other properties available - no further communication, no further apologies, nada - I then called, as they had listed a new property not too far. Spoke to another representative who advised that they were sure that the property was only put on the market as the landlord wanted to push buyers to buy the property, so it wasn't actually up for rent, but would clarify and would call back. Guess what? No phonecall - viewed a property over the weekend... I have no words for the property. The property itself shouldn't be on the market in its current condition. Asking price at 2k, kitchen filthy, oven/cooker filthy, paint on walls peeling, carpet stained - the amount of work that it would need to actually move in was ridiculous. Anyhow, we were advised to go away, think about it, and would be called back in the afternoon... where's the phonecall? No phonecall. Overall - the experience has been beyond belief. Wouldn't go near them in the future. Advice is to work on your customer service skills and empathy - something falls through atleast call back and try to help with the search. If you say you're going to call back, call back or email.

Happy · 25 January 2026

★★★★★ 1/5

Trustpilot

Avoid their letting services

Beware,I had a Fully Managed Let with them, and they didn't do anything.T he Tenant painted the walls, removed a door, drilled holes for a TV mount, and added a pet cat, and they didn't bother to inform the tenant that they needed to seek permission from the homeowner.It felt like I owed them something to Seymours. There was a boiler lea,k and they called British Gas as I had a cover with them, and it wasn't properly repaired and kept leaking. Then, after a few weeks, Seymours called me to say that the boiler needs replacement.I had to pay 4000 pounds to a plumber to replace the boiler, and Seymours were pushing me to have their own listed plumbers

Gagan · 22 January 2026

★★★★★ 1/5

Trustpilot

Your tenant is harassing everyone in our road

Update in reply to Seymours this afternoon: Thank you for acknowledging my email from 12 February 2025, however, a not very amusing coincidence, is it was hacked today. I have no way to access it, nor your emails, please elaborate in your reply here as to what has been done to sort this matter. Parking is the least of all the residents concerns, the serious concerns were addressed in my email to you too. Original review below: Our entire road is being harassed by your new tenant and his employees in Surrey. They moved in just a few weeks ago. We have zero privacy, cameras pointed at our bedrooms and his men looking through our windows. There is a covenant not allowing a business like his with all his trucks and vans to be run from home. Having emailed you politely, we had hoped for this to change, instead all our residents have been ignored. Please do better background checks.

JC · 13 February 2025

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would! Do better! Use a different referencing company that does not discriminate. Also the person I spoke to Jade on the phone needs more training on how to deal with people over the phone. I was lucky enough not to have to deal with her face to face. As I cannot reply to the comment you have left I will update my review…DO BETTER AS AN ESTATE AGENT AND USE ANOTHER REFERENCING COMPANY! You wouldn’t do this to someone who lost their arm or leg from the army! So why being medically retired is any different! It is discrimination at its finest as there are ONLY a few companies like yours that do this! I can’t wait for the new regulations for landlords/estate agents to come to in!

Aisling · 22 January 2025

★★★★★ 5/5

Trustpilot

Thank you to Spencer at Seymours who…

Thank you to Spencer and Mo at Seymours who have gone above and beyond to secure a sale on our home and find us a new one. Spencer was very professional and constantly kept us updated, even making himself available in the evenings when we were free. Mo was always punctual and happy to show us around every house. Spencer and Mo are hard worker’s and an asset to Seymours. We can’t thank you enough Spencer and Mo!

Lisa · 14 February 2025

★★★★★ 5/5

Trustpilot

Outstanding Support

I recently had the pleasure of working with Sam during my fast-paced move, and I cannot express how grateful I am for his assistance. From the very beginning, he was incredibly professional and responsive, making the entire process much smoother than I anticipated.The first property he showed me was fantastic and I was impressed by his keen understanding of my needs. Sam went above and beyond to ensure I felt supported throughout the entire process, demonstrating genuine care and understanding of my situation.I highly recommend Sam as an estate agent to anyone looking for a reliable and dedicated professional. His quick service and unwavering support truly set him apart. I have no doubt that he will continue to be an asset for many others in the future. Thank you, Sam, for everything!

Nadia · 2 January 2025

★★★★★ 5/5

Trustpilot

Exceptional Service and Support from Seymours

As first-time buyers, we were quite overwhelmed by the whole process. We weren’t very impressed with how the realtors understood our needs; they kept sending us random properties just to make a quick sale. Seymours really stood out at this point. Aaron was there from day one, not only through email but also calling regularly to ensure he understood exactly what we were looking for in our perfect home. It only took us a week to decide on our dream home, and the entire process went smoothly. We’re now in the middle of the legal process, and Aaron is still there, answering every question I have. I highly recommend them.A special thanks to their talented young team member, Tom, who showed us the house. He was friendly, professional, and although he’s young, he already seems to have a wealth of experience. I’m sure he’ll be their new star someday! :)

Cem · 20 December 2024

★★★★★ 5/5

Google

Emma and her team were fantastic from start to finish. They were always communicative, incredibly proactive, and took so much of the stress out of the process. We always felt in the loop and supported. If you’re looking for an estate agent who genuinely cares and gets things done, we highly recommend Seymours. A massive thank you! Poppy and Sam

Sam · 9 August 2025

★★★★★ 5/5

Google

We have just bought our first house with Seymours and David and the team have been fantastic from start to finish. We saw a fair few properties whilst looking for our future home and the team stood out from our first viewing with them. Genuinely lovely team, always there to help and were flexible when we wanted to view again and helped with questions whenever we asked. In the whole house buying process they were some of the most genuine and helpful people we came across! Would 100% recommend Seymours!

Katie · 3 December 2024

★★★★★ 5/5

Google

Robbie assisted our viewing and was friendly and professional. He was knowledgeable when we had questions about the property. David took over with the purchase of our property and was more than happy to answer any questions, he was always honest and open, providing advice and reassurance, making the process far less stressful. He was always easy to reach and went above and beyond to get back to us and help during rocky moment of the purchase. The whole team were always a pleasure to talk to when I called the office. Would highly recommend Seymour’s to anyone, wether they are buying, selling, or renting!!

Courtney · 19 November 2024

★★★★★ 5/5

Google

Amazing service from David and the team. The entire team was super helpful throughout the process of buying our new home - regular communications and updates, proactive in dealing with the Austrialian-based owner (awkward time difference), and helped both parties work towards a quick 3 month process from viewing to completion. Tim in the lettings team were also a pleasure to work with. Tim helpfully walked us through the process as new landlords and worked hard to understand our needs and preferences. We feel like we are in good hands! Real experts in their trade. A massive thank you to the Seymours team! We would highly recommend.

Jaysen · 23 September 2024

★★★★★ 1/5

Trustpilot

Save yourself from frustration

I would give this agency 1 star, or even 0 if it were possible. Our experience renting through them caused a lot of unnecessary stress and anxiety. During our tenancy, they failed to respond to multiple repair requests regarding issues in the property. None of the problems we reported were properly addressed, which made living there very frustrating. As we approached the end of our tenancy, things became even worse. They repeatedly requested access to the property almost constantly and arranged viewings without our permission. Even when we clearly told them we were at home and resting, they continued to push for viewings and would call us repeatedly. Getting the deposit back has also been extremely difficult. It feels like they will try to deduct as much as possible from your deposit, and communication becomes almost nonexistent once your tenancy ends. We moved out three months ago, and we are still waiting to receive our deposit. Overall, this was a very disappointing experience, and I would strongly advise others to be cautious before renting through this agency.

Jeee · 10 March 2026

★★★★★ 5/5

Google

We have recently completed on two sales through Seymours estate agents in Dorking. Throughout the whole sales process, we found the team at Seymours excellent and professional at all times. We must however, especially thank Emma who’s support, patience and knowledge was totally faultless. She liaised between all parties within the chain and kept us informed of any developments at all times. She made the very difficult and stressful process of selling a lot more bearable. We would not hesitate to recommend Seymours estate agents in Dorking.

Kim · 15 October 2025

★★★★★ 5/5

Trustpilot

Currently selling through Seymour’s…

Currently selling through Seymour’s Grayshott. What always feels like a nightmare experience has been more of a pleasant dream. Very professional, the whole team (Darren, James and Sarah) all came to view the house so they knew it well. Which was a positive for me having viewed houses where the agent couldn’t answers any questions as they ‘haven’t been in it before’. All initial negotiations, photographs etc went well. Had just three viewings and two offers almost straight away. Excellent communication keeping me up to date, I dealt mainly with James who is bright and enthusiastic.

Tracey · 26 August 2024

★★★★★ 5/5

Google

You cannot find a fault with Seymours. Everyone we have spoken with, emailed, or called has been super friendly and professional, knowledgeable, and quick to help with everything and anything needed. Best agents out there without fail. Have to say Tim has been amazing with the letting process. Always calling back when he was unavailable, speedy responses to emails and finding or having all the answers to any questions. So, thank you Tim for your help and thanks in advance to everyone working here for anything that comes your way from myself and my partner in the future. George & Chloe

George · 24 August 2024

★★★★★ 5/5

Google

Seymours were fantastic from start to finish with selling our property. We had a few local agents come and view the property, but Seymours were head and shoulders above and we knew they were the right fit. Their personal approach and attention to detail was great. All the way through the process they continued to send updates and keep us connected with other aspects in the chain. Big thanks to Emma for this! Strongly recommend if anyone is looking to buy or sell.

Jack · 24 August 2024

★★★★★ 5/5

Trustpilot

I'd like to leave a huge thanks to Jade…

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated

Victor · 28 August 2025

★★★★★ 5/5

Trustpilot

Supportive and friendly estate agents

Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.

Abigail · 24 July 2024

★★★★★ 5/5

Trustpilot

Professional service that truly care for you

Our experience with Seymours has been nothing but positive. This was the first time we were looking for a property as a couple, and they shortlisted great options for us to view. Once we liked a property, they helped us so much in negotiation and to close the deal. In particular, Katerina has been excellent in keeping us in the loop and doing her best to support our offer. The rest of the team too have been great, like Aaron and Joanna. We're very grateful for all the hard work they put in to help us get our offer accepted!

Esha · 24 April 2024

★★★★★ 5/5

Trustpilot

I have no reservations in awarding a 5…

I have no reservations in awarding a 5 star review for Tracey and her team at Seymour’s. Dealing with the property sale from a distance could have been overwhelming but Tracey ensured the process went extremely smoothly for us. She engaged with me at every turn keeping me informed along the way, even pointing me in the right direction for house clearance. I am so thankful that we engaged Seymour’s. Thank you Tracey for your kindness and consideration during which could have been an exhausting time.

Jennifer · 27 March 2024

★★★★★ 1/5

Trustpilot

I would not recommend this letting…

I would not recommend this letting agency based on my experience. I moved into a property on 31 July 2026 and was extremely disappointed with the condition in which it was handed over. The property had no electricity when I moved in. After investigating the issue myself, I established that E.ON was the supplier and was informed that the electricity had been disconnected due to a negative balance on the account. The property also had no hot water, with the hot water system/boiler displaying an error. In addition, the property was clearly not prepared for a new tenant. It showed no sign of having been professionally cleaned, the walls were dirty, there was mould on the walls and blinds, the bedroom carpet had hard sticky stains, the lounge flooring was lifting, the kitchen walls required attention, and the toilet seat was broken. The most disappointing part was the lack of communication and support from the agency. After calling the office several times and sending emails explaining that the property had no electricity and no hot water, there was complete radio silence. Despite raising urgent issues affecting the basic habitability of the property, I received no timely response or clear plan to resolve the situation. Moving into a new home should be a positive experience, but unfortunately this was extremely stressful and disappointing. I hope the agency improves its property inspection process, communication with tenants, and response times when dealing with serious issues.

Siqhamosihle · 1 August 2026