Cinch Self Storage Mitcham reviews

★★★★★ 5/5

Trustpilot

Excellent, Quality, Competitively priced service!

Absolutely 100% recommend Cinch Storage in Chippenham.From day 1 they have been the most helpful, friendly, honest team. They have gone out of their way to assist us throughout, in particular Andrew, Chris & Josh. Cannot thank them enough for their help and support throughout our time with Cinch Storage....3 months turned into a year and their friendly supportive attitude never wavered. Very competitive price in their newly completed storage facility in Chippenham. No hesitation in recommending the service. Thankyou to all the team

T · 30 July 2022

★★★★★ 1/5

Trustpilot

Honest review (updated)

I was at Cinch Self Storage in Enfield for approximately two years, initially finding it accommodating to my needs. However, a promising start devolved into a series of challenges and disappointments, culminating in an unsatisfactory departure.Initially, the facility met my requirements adequately. Unfortunately, issues soon arose, most notably the dwindling parking space due to abandoned vans occupying precious spots for over a year. This, coupled with a perpetually broken shutter and damaged flooring near the entrance, posed safety hazards and hindered the ease of moving items. My experience was marred by a substantial decline in service quality and maintenance.The most frustrating aspect was the unexpected and frequent price hikes. Within a short span of six months, I encountered two price increases, causing a substantial rise in payments from an initially reasonable rate to an exorbitant sum, exceeding over £600 for two units.Upon bringing these concerns to the store manager, seeking resolution and hoping for a more positive experience, the response was dismissive. Our valid complaints were downplayed, with assertions that these issues were recent, despite evidence to the contrary.The process of vacating the units was met with further obstacles. Despite adhering to the stipulated two-week notice period for departure, we encountered resistance and were erroneously charged for an additional month, burdened with unjustified moving fees and insurance charges for the entire month on both units. Attempts to negotiate and reason with the management were met with delays and unfulfilled promises.While some staff members demonstrated friendliness and courtesy, the company's ethos appeared profit-driven, prioritizing financial gains over customer satisfaction and operational upkeep.In conclusion, my two-year tenure with Cinch Self Storage in Enfield culminated in a regrettable departure, marred by unexpected charges, unresolved issues, and unfulfilled promises. I caution potential clients against choosing Cinch, recommending established storage providers with a commitment to equitable treatment and customer satisfaction.Update: Me and my business partner were renting the units. If we were able to merge into one person maybe i would have also been on the account. Your false claims amuse me, send me proof of you providing us a quote matching the price we sent you over. We are still waiting for this quote today. False claims of verbally abusing staff couldn't be more untrue. On our exit we were charged more even when we were promised no additional charges, the very nice worker at the time had nothing but good words about us and we even helped her clean out our unit. Your lack of accountability and ability to resolve an issue clearly is an internal issue.

Alexander · 7 December 2023

★★★★★ 5/5

Trustpilot

Adrian at Brentwood has been wonderful…

Adrian at Brentwood has been wonderful helped me with my storage needs. Very understanding made the process stress free talented at what she does. Very quick at resolving any queries I had

Ahmed · 6 December 2023

★★★★★ 5/5

Trustpilot

My partners family store here

My partners family store here, the girls are very friendly and have been very helpful with the whole move in process. Prices are affordable and facility is clean and easy to get to thank you Andriana and Fatima from Enfield

Mitch · 10 May 2023

★★★★★ 5/5

Trustpilot

Super professional, trustworthy company

Super professional, trustworthy company. Great customer service, easy to speak to and very flexible. I had arranged to store my stuff with them in Enfield and felt confident everything would work perfectly, but I ended up cancelling on the day of the move because my friend offered to keep my things for me instead. There was absolutely no issue with cancelling, they're even going to refund me the holding deposit! So I can't speak to the whole process from beginning to end, but everything I've seen so far indicates that they are a great company who take pride in providing a great service, and I would happily recommend them to friends and family. A relief after reading horrible reviews from other companies honestly.

Helene · 27 July 2022

★★★★★ 5/5

Trustpilot

Our removal firm recommended Cinch…

Our removal firm recommended Cinch Storage for the contents of my parents house, as their new house wasn't ready to move in to. Nigel was really friendly, professional and efficient. Everything was arranged over the phone/on line. They provided an excellent customer focused service. Highly recommend and will definitely use again if ever we need storage.

Tracey · 29 April 2021

★★★★★ 5/5

Trustpilot

Absolutely excellent service from the…

Absolutely excellent service from the team at Newmarket, especially Nijole, who just couldn’t have been any more helpful. Really pleased with everything they did to help me.

Barry · 15 March 2024

★★★★★ 5/5

Trustpilot

Cinch Chippenham…

Great experience using Cinch Chippenham - customer service second to none with Andrew and Paul running a very clean, safe and secure store - highly recommend

Ezekiel · 19 December 2025

★★★★★ 5/5

Trustpilot

amazing place

amazing place, good air conditioning 😁

Lilly · 29 May 2026

★★★★★ 5/5

Trustpilot

Great service and excellent facility

Fatima has been really helpful in sorting out a storage facility for us. Showed us the different options available and helped work out the best options for us. Brilliant service - all sorted very efficiently and with great charm.

Fiona · 20 May 2023

★★★★★ 5/5

Trustpilot

Came into the Southend facility and was…

Came into the Southend facility and was made to feel very welcomed by Mark and Jake. The whole process was really simple and stress free, and the knowledge they had was very impressive with all my questions answered straight away. The unit was very clean and professionally laid out and the prices are much better value than I thought. I wouldn’t hesitate to recommend the Southend branch and services of Mark and Jake. Thanks chaps

Barry · 7 March 2024

★★★★★ 5/5

Google

We took out a storage unit here to keep a few bits of furniture we’d inherited plus lots of baby stuff. This was a temporary measure until we moved to a bigger house. This ended up being longer than we expected and in that time we also increase the size of the unit. From the moment we first took out the first unit, the service was excellent. The team will always work out the best pricing offer for you and are always super helpful. Wouldn’t hesitate to use them again if we needed the space!

Megan · 14 November 2023

★★★★★ 5/5

Trustpilot

Amazing experience

Jason and Matthew in the Leighton Buzzard branch have been amazing from the get go. I had 3 weeks to move from the Netherlands back to the UK. They were efficient with getting the quote, they gave me a great deal as we are taking the unit for a year. On the day of move in they have been helpful guiding the movers, letting me sit in the office in the warm with a coffee while the movers unpack. Even with the uncertainty of needing another unit or a bigger unit. Super flexible and super friendly. If you need a storage unit in Leighton Buzzard this is the place. It is very secure and the response over email a phone is almost immediate. They made moving into the unit a breeze!

Kayleigh · 13 November 2023

★★★★★ 5/5

Google

Cinch Mitcham have been extremely user friendly during my house renovations. Much cheaper than other local storage providers and excellent customer service from Francis and David who have always been friendly and professional in my interactions with them. Great policy in that any unused days are refunded. I’d highly recommend and I’ll happy use Cinch Mitcham again if the need arises.

Chris · 15 November 2025

★★★★★ 5/5

Trustpilot

Andrew at Cinch Chippenham has been…

Andrew at Cinch Chippenham has been super helpful and assisted me with all my queries alleviating all anxieties I had during a stressful business premises moveHighly recommend this company Thank-you

Mr · 26 December 2023

★★★★★ 5/5

Trustpilot

I found my experience with Cinch a pleasure.

I found my experience with Cinch a pleasure. The facilities are very clean, and the staff were excellent very helpful.There were a few problems on the day we put our possessions in the facility but they were sorted fairly quickly.Would recommend them to family and friends. Well done Leighton Buzzard branch.

Jane · 27 July 2024

★★★★★ 5/5

Trustpilot

Aaron was amazing!

It's all brand new, beautifully clean and secure storage facility. Aaron has been absolutely fantastic and incredibly helpful. The process from start to finish has been seamless.

LB · 26 February 2024

★★★★★ 5/5

Trustpilot

Perfect service

Perfect service, everyone has been extremely helpful throughout the whole process, especially Anita & John. Would definitely recommend and use again.

Megan · 25 August 2025

★★★★★ 5/5

Trustpilot

We left it very short notice getting…

We left it very short notice getting storage for a lounge refurb. Mark was so helpful showing us the different sized units available. We booked the same day and moved our furniture in 2 days later. There were plenty of trolleys available for our use. I would definitely recommend Cinch storage. Thank you

Anna · 18 June 2024

★★★★★ 5/5

Trustpilot

Staff are friendly and approachable and…

Staff are friendly and approachable and always answered questions with a smile and offered the best options, Lauren has been very helpful in vacating one unit today.It has been a good experience

James · 31 October 2023

★★★★★ 5/5

Trustpilot

Fantastic storage facility

Fantastic storage facility. Easy access with extended hours if needed. But it’s the staff that are great. Mark and the team helped me with storage for over seven months and I would trust them with my details and my things again without a question.

Robert · 9 November 2024

★★★★★ 5/5

Trustpilot

End of the Flat Racing season is a busy…

End of the Flat Racing season is a busy time for me this is where CINCH really works for me both here and at its Newbury branch.Extra Temporary storage from now until the spring, spoke to the superbly helpful Gosia who found me a unit close to my existing ones for convenience, paperwork sorted,contract signed & unit ready to use all in under 30 mins, Trust me previously with Big Yellow that would have been 2+ hours minimum.Professional, Stress free, Value for money Storage.CINCH it's a pleasure to give you my business.

Customer · 27 October 2023

★★★★★ 5/5

Trustpilot

Excellent rates

Excellent rates, friendly staff and local.

Ian · 20 May 2026

★★★★★ 5/5

Trustpilot

Affordable storage with great customer service. Highly recommend.

Stuard was super helpful, called me and explained how it all works and very helpful when showing me around. Made me feel at ease especially when I never used self storage. The place is getting an investment from new managment and you can tell it is safe and well organised.

George · 29 January 2022