Trusted Agent profile · Mitcham
★★★★★
1,757 reviews across 2 platforms
Mitcham Industrial Estate, Streatham Road, CR4 2AP
Cinch Self Storage's office in Mitcham, at Mitcham Industrial Estate, is rated 4.9 out of 5 across 1,757 reviews on two platforms, including 134 Google reviews rated 4.8.
Every review we hold for the Mitcham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Great service, really lovely polite ladies helped me get the right size unit and then helpful on the day getting me set up! Would highly recommend. Site is clean and tidy and storage unit seems perfect for me!
Hi Liv,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotFrazer was incredibly helpful
Frazer was incredibly helpful And explained our best options We had a very good welcoming And a very pleasant experience Excellent customer service
Hi Ian, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotAmy at the Gillingham branch went above…
Amy at the Gillingham branch went above and beyond to make me feel comfortable gave a drink and a great big hug and a wonderful smile
5/5
TrustpilotWorth the money.
The staff at the Newmarket branch are super friendly, especially Nijole. Accessibility is easy even although my unit is on the first floor. Security is particularly good and the unit is clean and dry. Access available until 23:00 hrs
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotBrilliant experience
We had a great experience with Cinch Self Storage. Customer service was great - we needed a storage space on the same day and Fatima was brilliant at helping us find a speedy space at a very good price too. Very smooth process and experience.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotRecently used the Southend facility…
Recently used the Southend facility which was very clean and modern.Mark and Jake were both really helpful and knowledgeable. The process was very straight forward, no stress, prices very reasonable.Nothing bad to say!
Hi Amy,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotCinch storage were really reasonably…
Cinch storage were really reasonably priced and so friendly, we rented a unit for about 2 months and could come and go as we pleased. Would definitely recommend and would use again
That’s fantastic to hear, thank you! We work hard to make storage simple and stress-free, so it’s lovely to know we delivered. We appreciate your support.
5/5
TrustpilotAmazing company
Amazing company, great information and fab price to tide me over whilst selling.
Thanks for taking the time to leave us such a great review! We’re delighted you had a positive experience with Cinch.
5/5
TrustpilotSo helpful…
I'm 38 weeks pregnant and needed help to access my units. Fatima and Jamie could not have been more helpful or more understanding. Both were so very thoughtful, helpful and kind. Also offering me refreshments.Wonderful team at Cinch Enfield
Hi Nicola,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotNewmarket store
Nijole from store in Newmarket is the best person I could ever met. Very helpful and kind. Store has very well location and it's very clean. It's a pleasure to got a space over there.
Hi Ala,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotCinch Leighton buzzard
Using the Leighton Buzzard branch. I have found the process extremely straight forward and Matthew was extremely helpful with everything
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with us. It means the world to us that you took the time to share your thoughts.
5/5
TrustpilotAmazing welcome and clear contract via…
Amazing welcome and clear contract via the gent at seaford branch.
We're delighted to hear you had such a positive experience. Thank you for your kind comments and excellent rating. We appreciate your support and look forward to serving you again.
5/5
TrustpilotHighly recommend Cinch storage!
Have used Cinch Storage since the summer and Jason and the team couldnt be more helpful. Nothing is too much trouble for them and I will use them again in the future without hesitation. The units are extremely clean, dry and secure. Top marks for a top secure unit!
5/5
TrustpilotGosia and the team were extremely…
Gosia and the team were extremely helpful, showing us the unit and explaining payments etc. All queries were answered. The unit was spotless, access was easy and convenient. Would recommend to friends.
Hi Richard,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
1/5
TrustpilotExperience at the beginning was…
Experience at the beginning was excellent as I had just come from a really bad one with another storage company, then out of the blue & with no warning I received a phone call from the store advising my contract had been terminated with immediate effect & that I had days to clear my unit, as a small business this obviously caused us alot of stress & unnecessary worry bur we cleared our unit as requested, for anyone wanting to store with these people just be warned to read the small print first & shop around ***update 9th March 2024***So you first of all are incorrect as the batteries that were being stored are not made from that material otherwise they would not have been able to be used in our equipment Secondly this means you would have gone into my unit without my authorisation so anyone reading this with a combination padlock I would be very very careful incase thry decide to enter your unit when you are not there to check on what your storing, something to think about
Hi there, Thank you for taking the time to provide us with feedback. I have tried to reach out to you by phone but was unsuccessful. When any of our customers sign-up for storage with us, they agree to the T&C's which includes, not storing dangerous, prohibited or illegal items. It was discovered that you were storing a quantity of lithium batteries in your unit, which is why we were forced to give you immediate notice on your unit. Storing such items, puts other customers, our team and our building at risk. Please feel free to contact us for further information. Thank you, - Cinch Self Storage
5/5
TrustpilotExcellent personal service, thank you!
The response to my email enquiry was immediate, courteous and helpful. When my storage requirement was confirmed, the offer was adapted to suit my requirements exactly. The service and communication was excellent prior to my visit to the Chippenham branch and the face-to-face experience with Andrew was excellent.
5/5
TrustpilotThis place is unreal. Totally recommend!
I've never reviewed anything in my life, but for Cinch Newmarket, I feel I must. Under very difficult personal circumstances, the team in Newmarket, brilliantly led by Gosia, made the whole experience seamless from beginning to end. Nothing was a problem, everything could be solved, and you never felt under any pressure. The facility is immaculate, clean and tidy, with some very helpful and reasonably priced products on offer. The fact that I was sad to leave says it all, and although I hope I never have to use a storage facility again, if you do, then you must use Cinch!
Hi Simon,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotI was so happy with the service and the… fantastic
I was so happy with the service and the premises was excellent. I would highly recommend to anyone to consider this storage company. The young lady that served me Andriana was really helpful in finding the right unit for me.Thank youChris
Hi Chris,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotFriendly helpful staff
Friendly, efficicent staff. great position, very clean and tidy building and units.
Thanks for choosing Cinch Self Storage! We really appreciate your review and are glad we could help.
5/5
TrustpilotJason was very helpful with my last…
Jason was very helpful with my last minute request for a unit, and sorted us out some space near the lift which was appreciated. The place is really clean and we had all the trolleys we needed to move, they even let me pinch one briefly to move some concrete pots at home!Fantastic service and really friendly, helpful guys.
Thank you Paris for taking the time to leave us such a great 5* review.We do try to be as helpful as we can and make storage as hassle free as possible.Your feed back is much appreciated.Best wishesCinch Storage
5/5
TrustpilotHaving used Cinch storage at…Chippenham
Having used Cinch storage at Chippenham, I would recommend them. Always very friendly and helpful and in particular Andrew whom I happened to see on most occasions, so thank you 'Cinch and Andrew'
Hi Sandra,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotI found the staff to be very friendly…
I found the staff to be very friendly and extremely helpful.
Thanks so much for your kind words! Our team will be really pleased to know they helped make things easy for you.
5/5
GoogleReally the best storage company to use, they won’t be beat on price and there opening hours to access the storage is most ideal as they Open 6am -11pm 7 days a week to access the storage even though there office is hours are officially closed. David really was really patient with me and my 101 Questions regarding pricing, and gave 5 stars customer service, really tried a solution to accommodate my personal situation. They even have a white van that they can lend you to bring the items to the storage facility, can’t get better than that.
Hi Nicole, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
5/5
TrustpilotFast & friendly service from the guys…
Fast & friendly service from the guys down at cinch. Aaron was extremely helpful & very clear on everything I needed to know & answered any questions I had with extreme confidence. Would definitely recommend them 👍1
Hi Dave,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
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