Every review we hold for the Mitcham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe experience of using Cinch was…positive
The experience of using Cinch was positive and good. The staff were extremely helpful and friendly which made the experience less stressful. I would highly recommend using this facility.Jason made the whole booking in process easy and was on hand to answer our questions.
Kelly · 13 October 2021
Agent replied · 10 June 2024
Thankyou for an amazing 5* review Kelly. It was a pleasure looking after you, We always strive to make storing as seamless & effortless as possible.
★★★★★ 5/5
TrustpilotFlawless experience
Flawless customer experience. Andrew was fantastic from the first meeting and kindly sorted us out a storage locker when we were up against it, time-wise. I would HIGHLY recommend the Chippenham branch if you’re in need. Great service and excellent facilities.
Andrew · 22 August 2024
★★★★★ 5/5
TrustpilotWe had a wonderful experience with…
We had a wonderful experience with Cinch. The discount was much appreciated and Matthew was very helpful and friendly - he explained the process clearly, showed us round the storage unit and was very understanding of our situation. We would highly recommend!
Laura · 4 August 2024
★★★★★ 5/5
TrustpilotWe moved from lock n store as they were…
We moved from lock n store as they were way over priced, the team at Gillingham were brilliant and so helpful. We would definitely recommend to anyone.
Andrew · 10 August 2023
Agent replied · 10 June 2024
Hi Andrew,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
★★★★★ 5/5
TrustpilotI am using Leighton Buzzard branch.
I am using Leighton Buzzard branch.. My experience with the service especially Jason the Manager was nothing but the best. Jason was everything that you would look for when it comes to customer care. I will recommend the facility for storage without hesitation..
Mary · 29 November 2021
Agent replied · 10 June 2024
Thankyou for an amazing 5* review Mary. We always try to be as helpful as possible and I'm glad I could help make your storage experience a Cinch..
★★★★★ 5/5
TrustpilotThank you to Craig and Francesca for a…
Thank you to Craig and Francesca for a great experience. They have been so helpful with everything having never used self storage before. They helped us pick the size and made explained the process really well. Many thanks
Vikki · 6 October 2024
★★★★★ 5/5
TrustpilotSecure and easy access storage
Secure and easy access storage. Anita (Sittingbourne branch) has always been very friendly and helpful. Would definitely use again if we need storage in the future.
Rebecca · 20 September 2025
Agent replied · 25 September 2025
It’s fantastic to know we’ve been able to deliver the service you deserve. Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotExcellent storage facility,Nigel was…
Excellent storage facility,Nigel was always on hand to help if needed. Five star!
WILLIAM · 5 June 2024
Agent replied · 24 August 2024
We’re grateful for your 5-star review! Thank you for supporting our local business and taking the time to share your feedback.
★★★★★ 5/5
TrustpilotVery straight forward process helped by…
Very straight forward process helped by Lauren at the letchworth Branch, she was very helpful with a great attitude. A credit to the company.
Ollie · 12 October 2023
Agent replied · 10 June 2024
Hi Ollie,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
★★★★★ 3/5
Trustpilotstaff helpful
I had to put my furniture in store during a house move. No one helped choose what size unit I should use, I don't know if that would be up to the removal firm or me but I have idea on cubic dimensions. Over the phone I was advised to pick a size and paid for it. On moving day, it turned to be only half what I needed, so I had to book 2 extra small units. The staff were very helpful but that was the best they could as no more large ones were available. I didn't visit the facility so can't comment on that. Furniture all eventually arrived with no problems due to Cinch.
Jean · 26 February 2023
Agent replied · 10 June 2024
Hi Jean, Thank you for taking the time to provide us with feedback. After speaking with Lauren, our Letchworth store manager, this review was for the removals company and not for Cinch Self Storage. We hope that you were able to resolve your dispute with them and if you need anything storage related, please don't hesitate to reach out to the team, they'd be happy to help you out. Sincerely, - The Cinch Self Storage Team
★★★★★ 5/5
Trustpilot5/5 Would definitely recommend!
We’ve had a fantastic experience with Cinch (Brighton). Really friendly and knowledgeable staff; clean, secure and well maintained storage spaces; everything you need to make storing as simple as possible - loading bays, trolleys, boxes, dust covers, padlocks etc. We had no idea what size area we needed so popped in and were given a tour of the spaces which was super helpful. You also get given your own security code so can access your unit outside of office hours at no additional cost which was unexpected. I couldn’t recommend them more highly!
Lucy · 18 February 2023
Agent replied · 10 June 2024
Thank you for your awesome 5* review of Cinch Brighton Lucy. It was a pleasure to organise your storage for you.
★★★★★ 5/5
TrustpilotCinch - Chippenham is FAB!
Andrew at the Chippenham branch was lovely! Friendly and helpful, and made the whole process so easy for us. Would recommend Cinch - Chippenham to anyone looking for a good, safe option for storage. Big thank you to Andrew, you were phenomenal!
Nyttblog · 20 July 2024
★★★★★ 5/5
GoogleDavid is professional helpfull and polite,
this is a person to resolve your problems with finding storage unit,
He will deal with everything in timely manner.Extremely pleased with help from David.Cinch Mitcham is the one to go to,
Kamil · 24 September 2024
★★★★★ 5/5
TrustpilotHi there I'm very happy with the…
Hi there I'm very happy with the service the prices are great the ladies Fatima and Jamie were both really lovely and very helpful and even made me a lovely cuppa tea so definitely will be recommending them to people in the future
Mp · 29 June 2024
★★★★★ 5/5
TrustpilotAndriana and Ed helped me in a real big…
Andriana and Ed helped me in a real big way they went out of their way to get me a bigger unit their service is fantastic and amazing 101%. when the right office came available they made sure to inform me straight away . Facility is always clean and tidy the layout of the store is great. I’ve had no regrets moving to cinch with my business. Many thanks Andy
Andrew · 17 June 2022
★★★★★ 5/5
TrustpilotStuart for the win!
fantastic customer service!!I’ve been calling around a lot of storage units in Brighton for the best rate & more than that, not only did Stuart help, he did it with such kindness and lots of laughter!! Couldn’t be happier with the service I’ve received and look forward to being a long term customer with Cinch, subject to Stuart not going anywhere 🤣 Stu- Thankyou, you kind soul!
Jessica · 20 January 2024
Agent replied · 10 June 2024
Hi Jessica,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
★★★★★ 5/5
TrustpilotSeaford cinch.
Both grace and martin at seaford have a friendly courteous manner. Welcoming everytime i attend the site. There office door is always open for a chat or if i have any queries. There have been issues with the access to the main building yet it was handled openly and deftly by martin. Both martin and grace are in their own right likeable individuals which makes any attendance enjoyable. At this point i cannot think of any issues that could be addressed. I would rrcommend this site for proximity to home address. Lastly,i have had some positive exchanges with fellow cinch customers.
MR · 17 December 2024
★★★★★ 5/5
TrustpilotSomeone recommended the Cinch Self…
Someone recommended the Cinch Self Storage in Mitcham to bring all my stuff until I find a new place to live. I contacted them to find out how it works as I have never ever used this kind of services. On the phone and face to face the staff was very helpful, attentive and patience to give me all the information. I am very grateful because they allowed me to bring my personal belongins late in the evening. I don't know what I would have done if they don't give me late access the Saturday I moved out from the flat.The 50% special offer was just perfect . The space I paid for was just exactly what I needed. I loved the facilities, having the trolleys and lift to go to the 1st floor. It made very easy to put all the stuff inside the storage, no lifting thought the stairs, no carrying boxes from long distances as you can bring them outside where the car is parked. Thank you very much. Appreciate your help.
Customer · 29 January 2023
Agent replied · 10 June 2024
Hi Lilian and thank you so much for your wonderful review! We're overjoyed that you were pleased with the team, the facilities and equipment We really hope to see you again shall you have storage needs in the future! Thank you - The Cinch Storage Team
★★★★★ 5/5
TrustpilotThis is to say thank you to Nav at…Huntingdon
This is to say thank you to Nav at Cinch self-storage Huntingdon for his kind assistance in supply of packing boxes for our forthcoming house move.
Customer · 27 July 2023
Agent replied · 10 June 2024
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
★★★★★ 5/5
TrustpilotFriendly, helpful and excellent customer service
I used Cinch for 2 years and found them so helpful, kind, reasonably priced and they stored my things perfectly. I’d highly recommend them to anyone. Nigel is also extremely lovely to deal with. Thank you!
Lauren · 25 August 2022
Agent replied · 10 June 2024
Thank you Lauren for taking the time to leave us this brilliant 5* review - much appreciated. We do believe in offering the best storage and customer experience possible at a great price. Thank you for storing with us.Best wishesCinch Storage
★★★★★ 5/5
TrustpilotAndrew was very friendly
Andrew was very friendly, talked through the whole process and showed available storage unit/locker.
Hannah · 24 April 2024
Agent replied · 10 June 2024
Thank you for your positive review and for trusting us with your storage needs! Your satisfaction is important to us, and we're pleased to have delivered on our promise of convenience and quality service. We look forward to serving you again in the future.
★★★★★ 5/5
TrustpilotWe have used Sittingbourne depot again…
We have used Sittingbourne depot again and the staff are so easy to deal with and are always at hand to help with anything I needed
Sarah · 7 June 2026
★★★★★ 5/5
TrustpilotStuart was spot on
Stuart was personable - helpful - and very reassuring - answered all my questions and with just the right amount of friendly chat. Would recommend without hesitation
MARC · 24 June 2023
Agent replied · 10 June 2024
Hi Marc,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
★★★★★ 5/5
TrustpilotAmazing guys in Chippenham the best…
Amazing guys in Chippenham the best customer service very helpful.
Ricky · 22 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
