Trusted Agent profile · Milton Keynes
★★★★★
212 reviews across 2 platforms
36 High Street Stony Stratford, Milton Keynes, MK11 1AF, MK11 1AF
Taylors's office in Milton Keynes, at 36 High Street Stony Stratford, is rated 3.1 out of 5 across 212 reviews on two platforms, including 68 Google reviews rated 4.6.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Nathaniel Allibone & team
As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.
1/5
TrustpilotAVOID AT ALL COSTS
I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!
5/5
TrustpilotI was in a very difficult situation…
I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.
5/5
GoogleGreat team and very helpful, they sorted everything out for me with purchasing quickly
Thank you for your kind words! We're thrilled to hear that our team was able to assist you quickly and effectively. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMy partner and I were really pleased with the service offered by the team in particular Luke. Luke went above and beyond including chasing up with the solicitors when delays were encountered. He was readily available and supportive …
Many thanks Nyasha for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery disappointed with the communication in trying to purchase a property. We offered the full asking price then It felt like some game playing and trying to up commissions……
Hello Kim, I am sorry you were not happy in your experience with us. After speaking with the branch, they have confirmed you are not a client of ours and it was your father who made an offer on one of our properties. It is my understand another party was also interested in the property and both parties offered full price, so the branch went to highest and finals. Unfortunately, the vendor was happy with the other parties offer and decided to proceed with them. Your father then told the branch he didn’t want to buy the property without a chain to his property which wasn’t on the market. Your father originally told the branch he could buy cash without selling, as this was not the case, his offer then became a non-proceedable offer. Most of our branches work on fixed fees the majority of the time so upping property prices to get a higher commission is not beneficial to the branch or negotiators. If you father still needs assistance in selling and buying the branch are happy to help.
1/5
TrustpilotIf I could score less than one star I…
If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine
1/5
TrustpilotIrresponsible and cheating Taylors Letting Bradley Stroke
I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!
1/5
TrustpilotI deeply regret not reviewing this…
I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.
1/5
TrustpilotIf I could give them zero I would
If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law
5/5
TrustpilotFantastic Lettings Team at Bedminster
Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's
5/5
TrustpilotHappy Tenants
Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.
5/5
GoogleWe recently sold our property in Stony Stratford through Taylor’s office in Stony and during the course of the sale process we’ve dealt regularly with everyone in the branch. And they’ve all been a delight to deal with. All our …
Many thanks for your outstanding recommendation, 5* review and your generous comments Sarah. Best wishes, Lucy, Customer Relations.
5/5
GoogleLuke and Paul were really helpful, professional and really lovely to deal with (even when I was a stress head). Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review Pippa! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely the worst estate agent I…
Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!
5/5
GooglePaul & Luke were personable and professional throughout the process. They accommodated our specific instructions and proactively found us our buyer, keeping us informed at all stages. Personal and attentive service, hard to find these days!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotLettings management
Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.
1/5
TrustpilotShit company
Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early. The cleaners they had come in stole equipment and didnt do a bloody thing Have the nerve to confirm that my balance was clear and then try and take rent arrears from the account.
5/5
TrustpilotI had a very excellent experience with…
I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽
5/5
GoogleWe are so pleased to have had the pleasure of meeting and dealing with Kyle he was absolutely amazing answered everything we asked and was very polite 😀 10/10 service …
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotWe have been landlords for more than 18…
We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.
5/5
TrustpilotYet another great service!
Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!
5/5
TrustpilotMr Ryan smith.
Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative. Extremely patient whist viewing. I thought he was the manager! A real asset to this company. :)
5/5
GoogleLuke and Kyle both were excellent when I sold my property through Taylor’s. Their attention to detail and knowledge of the market is an asset to the company.
"Thank you for taking the time to share your positive experience with Luke and Kyle at Taylor's! We're thrilled to hear that their expertise and dedication made your selling process a success. We truly appreciate your support and look … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's Milton Keynes office has 212 reviews across two platforms: 68 on Google, 144 on Trustpilot (across the whole business).
Taylors Stony Stratford is rated 3.1 out of 5 across all 212 reviews, and 4.6 out of 5 on Google from 68 reviews.
Taylors Stony Stratford, 36 High Street Stony Stratford, Milton Keynes, MK11 1AF, MK11 1AF.
