Taylors Stony Stratford reviews

★★★★★ 5/5

Google

100% trustworthy & reliable. Flawless. I first spoke to Luke back in 2022 when I was going through a pretty complicated situation. He and the team could not have been more patient and supportive. I eventually sold in 2024, through a private sale (I'd disclosed the party back at the start as potentially interested). Even though he never got to put the house on the market and there was no commission, Luke was still a massive help. I cannot recommend him enough. If you're considering selling and have some questions you need an honest answer to, or you just want an agent you can trust to do right by you, 100% pick up the phone. You won't regret it.

Adam · 15 May 2025

★★★★★ 5/5

Google

I wanted to give my heartfelt thanks to Luke and the team for their incredible customer service during my house sale and purchase. Even though I wasn’t a direct customer with Taylor’s, I witnessed them being professional, showed empathy and a commitment to customer service all round for those in the chain. Luke, you and your team made a challenging time much easier. I wish I had used Taylor’s myself! Thank you for going above and beyond!

Kelly · 20 December 2024

★★★★★ 5/5

Google

A big thank you to all the team at Taylors for all their help and advice. Thank you to Emma Offord especially for your patience and time and dealing with my queries. Much appreciated.

Agnes · 20 November 2025

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 5/5

Google

I purchased my house through Taylor’s in Stony Stratford, Kyle made the difficult process of buying a house very easy. His attention to detail and good communication were key. A very professional service. I wouldn’t hesitate to recommend to friends and family.

Keith · 9 August 2025

★★★★★ 5/5

Google

Had a great experience with Taylors in Stony Stratford. Kyle was friendly, professional, and really knowledgeable during the viewing, made the whole process smooth and stress-free. Would definitely recommend getting in touch with him if you’re looking in the area!

Alfie · 25 July 2025

★★★★★ 5/5

Google

We’ve had a great experience with Taylor’s in Stony Stratford recently. Kyle, Luke and the team had excellent communication with us throughout. Kyle handled all the viewings really well and we were updated with feedback after each visit. Top team 👌🏼 …

Richard · 17 April 2025

★★★★★ 5/5

Google

Fantastic service from Kyle at Taylor's in Stony Stratford. I wasn't initially ready to sell & buy a property & just needed some general market information but now a couple of years on, he is still my go to for market information in the area. I wouldn't trust anyone else! He always has a happy smile & great attitude no matter what. If you need property advice in the area...I definitely recommend you speak to Kyle Wells!

Jo · 7 August 2025

★★★★★ 5/5

Google

Kyle was excellent from start to finish in selling our cottage in Old Stratford. A fast and smooth transaction. I can highly recommend him.

Paul · 24 September 2025

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

My partner and I were really pleased with the service offered by the team in particular Luke. Luke went above and beyond including chasing up with the solicitors when delays were encountered. He was readily available and supportive throughout the process. I would highly recommend Taylors as the whole process was seamless. Thanks Luke.

Nyasha · 23 August 2024

★★★★★ 5/5

Google

We recently sold our property in Stony Stratford through Taylor’s office in Stony and during the course of the sale process we’ve dealt regularly with everyone in the branch. And they’ve all been a delight to deal with. All our communications with Luke, Kyle and Emma have been consistently professional with timely and helpful updates. We opted for Taylors, over other estate agents because of their realistic valuation, clear communications, great position on the High Street and the positive way in which they positioned Taylors over the competition. At each of our visits to the branch they’ve been not just professional, but friendly too. Selling a property can take a long time, and we felt that they were always working in our best interests, as well as being realistic and straightforward in their advice and communications. They’re a great team to work with and we wouldn’t hesitate to either work with them again, or recommend them to others.

Sarah · 23 April 2025

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

We’ve just bought our house through Taylors Stony. Our agent Luke was amazing throughout the whole process. He set up viewings around our work commitments, called clients to get us in to view properties first, always answered my calls and emailed back in a timely manner. His communication and willingness to go above and beyond without a doubt moved our purchase along hugely. He would chase on our behave, pass on requests and feedback promptly. The branch partner Paul also helped the process massively, to have a second person at the end of the phone who was always willing to help and make calls to assist the move, helped tremulously. We will be using Taylors should we look to sell in the future and I would 100% recommend this branch.PositiveResponsiveness, Quality, Professionalism, Value

Kirsty · 23 October 2021

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 5/5

Google

So very pleased with Taylors, they were very hard-working, knowledgeable and polite. Selling and buying houses can be stressful and you need a calm estate agent who communicates well - thank you Luke!

Jane · 6 November 2024

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025