Trusted Agent profile · Milton Keynes

Taylors Lettings Milton Keynes reviews

3.5

★★★★★ Good

180 reviews across 1 platform

Central Business Exchange, 436 Midsummer Boulevard, Milton Keynes, MK9 2EA

Taylors Lettings's office in Milton Keynes, at Central Business Exchange, is rated 3.5 out of 5 across 180 reviews on 1 platform, including 180 Google reviews rated 3.5.

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3.5 / 5

180

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.

1/5

Google

Worst, third class, cheap service by them. They scam in the name of cleaning. We have to keep sending followup mails and call multiple times to get our deposit back. Even then, they took almost 3 months to return it. @Taylors: I am not expecting your zero value sorry and response.

Manjunath · 1 June 2024

Agent replied · 15 June 2024

Hi Manjunath, we're sorry to hear you feel this way. We take feedback seriously and would like to address your concerns if you could contact us via review@countrywide.co.uk with full details. Thank you for bringing this to our attention.

5/5

Google

The sales team at Taylors went above and beyond on our sale. The agent was the only person in the entire chain who communicated with us and the sellers. He took full responsibility for the entire chain, communicating almost daily with all the buyers, sellers and chased all the conveyancers for months to ensure things weren't forgotten. Without him holding the chain together it surely would have collapsed. Even working over the Christmas holiday while on annual leave to keep things progressing. If we ever sell or are asked for recommendations I will always say to go with Taylors.PositiveResponsiveness

Mark · 27 August 2021

Agent replied · 15 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I sold my maisonette through Taylors who were fantastic through out the whole process of the sale. They really went above and beyond and I can highly recommend them. A special thank you to Simon, Darren, Kishan & Elliot!

Mahinthan · 17 June 2019

Agent replied · 15 June 2024

Congratulations on the sale of your property! The Taylors team in Milton Keynes aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will make sure i share this 5 star review with the entire team at the branch, thank you. Kind Regards, Sarah

1/5

Google

*LANDLORDS AND TENANTS BEWARE* These clowns advised me that a reputable contractor was attending the property for repairs they have failed to carry out for well over a year period. This was a problem of when it rained outside, it was also raining inside our conservatory. I was then surprised to be verbally abused by the landlords who turned up with their mate who was asking me how I think it should be repaired. There have been no periodic inspections of the property so they are unaware of the disrepair in the property and equally don't know if I've trashed the place. Avoid at all costs as a landlord or tenant.NegativeResponsiveness, Professionalism

David · 16 June 2021

Agent replied · 15 June 2024

Hi David, Please contact us via review@countrywide.co.uk so that we can look into this matter for you. Kind Regards, Scott @ Customer Relations

1/5

Google

I called about a property that was up for rent and was told that they will send me a video of the property 'immediately'. I waited, but having received no video, called again and was told the same thing. I waited the rest of the day but got no video. Called again but no one picked up. Called again the next day and explained the situation to someone else; they took all my personal details and told me they will send me the video right away. It's now 3 days later and I've received no response. Safe to say I won't be contacting them again.NegativeResponsiveness, Professionalism

Lilly · 16 June 2021

Agent replied · 15 June 2024

Hi Lilly, Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

5/5

Google

had an excellent recent experience with Emma Brooke, very quickly resolved a plumbing issue at my property and helped fix a previously unresolved issue in just a couple of days. Very grateful for her quick and professional assistance

Thomas · 4 November 2024

Agent replied · 11 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Thomas! Kind regards, Lucy, Customer Relations.

1/5

Google

I will not use these Agents again as they do not look after your property at all. Their management service is so poor my tenant resorted to the Housing council and things have got worse. Dealing with repairs, council, and the agents have been a real nightmare.

Ashwin · 18 May 2024

Agent replied · 15 June 2024

Dear Ashwin, we are sorry to hear about your experience. We take feedback seriously and would like to investigate this matter further. Please contact us directly via review@countrywide.co.uk so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention, Scott @ Customer Care

4/5

Google

Had the pleasure of working with Katie today. Ensured I got all the information I needed in a prompt manner and through her assistance was able to secure a property to rent… all within a day! A huge thank you to her for both her professional and friendly manner. Great experience with this estate agent company so far :)

Precious · 20 August 2023

Agent replied · 15 June 2024

Thank you for your amazing review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

1/5

Google

A very, very irresponsible agency with an extremely poor experience, never recommended. A series of utility accounts were opened without authorization before moving, and bills were issued. What’s more, the deposit should be returned was delayed for month without refund.

Mabel · 19 August 2024

Agent replied · 26 August 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

It was clear from the first phone call I placed with Taylors that they are committed to getting it done. I had phoned with the intention of viewing the property the following day but Bailey told me she could organize a viewing within the hour as the property I was looking at was hot and wouldn't stay vacant long,she believed that a few checks on my behalf could see me habited in days(yeah right) She was right..I had the keys within a week. So nice to do business with a lovely young lady that has a head to get things done.thank you again for all your hard work...you need a pay raise.

William · 16 June 2020

Agent replied · 15 June 2024

Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott

5/5

Google

Alice is great! Thank you for your support :)

Sicilia · 16 June 2023

Agent replied · 15 June 2024

Thank you for your kind 5* review!

1/5

Google

I had an appointment booked in for 1o.45, waited for half hour after making a 2 hour journey from London. I called the estate agent who then informed me that "someone would be on there way". Very frustrated and in a rush to get to work I asked I'd they could come to the property as planned, she then suggested I wait for half 5mins. I explained the importance of getting back to work, and she then said she will be there in 5 minutes. Another 15minutes went past and I called back. no one came. At this point I realised she was wasting my time. We will not be using this company for the sale of our current property due to their incompetence and lack of integrity.

Nura · 17 June 2018

Agent replied · 15 June 2024

Hello, I was disappointed to read that you have been left with a poor impression of our estate agents, due to appointment times not being met. Please be assured we take all customer feedback seriously to improve our services. If you would like to provide us with further information please feel free to email us at review@countrywide.co.uk. Kind regards, Maryjane.

1/5

Google

Totally rubish , bunch of doing NOTHING ppl £700 for checking after that , I don’t know what thay taking money for . Checking takes longer than it should for start , I had stay in hotel for 3 days Promise that they will call you back they never do . Extansion agreemeant left it on the desk in office , never send of to a head office , putting Me 3 month later on rolling contract . Fixing a toilets takes a month , water was flowing constantly , thay told me ...yeaaa but it still works ... It’s just a small sample h good ppl they are My advice is ,dont step in this s...t ! 102 Countess way Mk107dx The worste agency ever dealt with

Gamoniu123 · 17 June 2018

Agent replied · 15 June 2024

Hello, Thank you for taking the time to leave this review. I am saddened to see that your experience with us has been less than great. It is imperative that all of our customers receive the highest level of service and communication at all times and I would like to extend my deepest apologise for this shortfall in performance. Please be assured that all feedback is taken extremely seriously and in order for us to improve our services could you please provide more details to the customer care team who will look into this for you customercare@countrywide.co.uk. Many thanks again. Kind regards, Regan.

1/5

Google

Strongly do not recommend. I am very upset by the services provided. Firstly, we arrange a viewing on last Thursday and perhaps there are some miscommunication around where we should meet the agent was not at the reception as we are. We were waiting at the gate for 45 mins trying to get hold of her through the center (because we couldn't contact the agent directly as part of their policy) but all we get is to wait. Finally, we decide to leave and I call the center and found out the agent left because she only allocate 15 mins for us (very sufficient for the viewing). I call and ask if we can reschedule the viewing and the lady on the phone promise that the agent will call us back for a reschedule. I have been waiting since Thursday and today I call back to see if we can have a reschedule, the lady on the phone made it sound like its our fault that we missed the agent on Thursday and say to wait for the same agent to call us back. I am very very upset as they do not seem to care and now blaming me that I have missed the agent on Thursday. I am genuinely interested to rent a property from Taylors lettings as they are just around the corner from my workplace but I have been let down by the whole experience. I am just disappointed. If you are pasting your customer complaint email, just forget about it because I just dont see the point anymore.

Li · 17 June 2018

Agent replied · 15 June 2024

Good morning, Sorry to her that your experience with us was less than great. However I would like to thank you for bringing this to our attention. Please be assured we take all feedback very seriously. If you would like this issue investigated more then please email customercare@countrywide.co.uk. Many Thanks.

1/5

Google

The absolute worst. Disappointed I couldn't leave zero stars. They would send me eviction notices without first asking if I wanted to extend my lease. They then kept my deposit for a flat I had left absolutely spotless and for a chip in the kitchen tile that was there when I moved in. Ignored me when I appealed. Absolute crooks. Avoid at all costs.

Sarah · 16 June 2022

Agent replied · 15 June 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Thanks for Hussain. He is very helpful and provide me mortgage advice and efficiency in arranging my mortgage offer. And active response my questions.

Allen · 8 January 2025

Agent replied · 9 January 2025

Thank you for taking the time to share your experience and for your wonderful 5* review Allen! Kind regards, Lucy, Customer Relations.

5/5

Google

Such a lovely agency and Emma estate agent kept me updated on the whole progress and it was quick turnaround and would recommend

Florin · 11 December 2025

2/5

Google

Overly concerned with selling their mortgage brocker service, which was deeply unhelpful because my situation was a typical. The agent was more interested in selling new builds even though I had specific properties that I was interested in. In the end I purchased through an alternative agent.

L · 19 September 2023

Agent replied · 15 June 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Alice is great! Thank you for your support :)

Alvaro · 12 November 2022

Agent replied · 11 November 2024

Thank you for your kind 5* review!

1/5

Google

terrible service i would give a zero.but its not an option! viewed a property in mk put in offer was declined as 1st time buyers offered the same so were in better position we increased offer but never heard anything back disgusting way to treat customers when dealing with property worth over £330k. Wouldn't sell or buy with these agents and wouldnt recommend, mind you with only 3.8 stars out of 5 that says enough!

Alison · 17 June 2018

Agent replied · 15 June 2024

Hi Alison, Thank you for your feedback, I am disappointed to read about your experience. If you wish to discuss your concerns further you can provide us with more details at review@countrywide.co.uk. Kind regards, Maryjane.

5/5

Google

Had a great experience working with Regan! He was very cooperative and ensured a smooth process for both parties involved. Highly recommended him 👍👍 …

Kartik · 23 September 2024

Agent replied · 23 October 2024

Thank you for your terrific 5* review and recommendation Kartik. Best wishes, Lucy, Customer Relations.

1/5

Google

So it looks like the deposit issue is a thing . No returned emails or calls as people mentioned below . Well a visit to the office tomorrow it is .

Vi · 8 June 2024

Agent replied · 15 June 2024

Hi Vi, we apologise for any inconvenience you've experienced. Please visit our office tomorrow, and we'll do our best to assist you with the deposit issue. If you need further assistance, please contact review@countrywide.co.uk. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.

5/5

Google

I'm a first time buyer and used Kelita as my mortgage broker. So patient with me and after discussing my mortgage needs, suggested a product that was affordable. Helped me with solicitors and kept me updated all the time. Would recommend services to anyone buying a house, she helps clients buy anywhere in the UK. Great job Kelita. Thanks again

Joseph · 16 June 2021

Agent replied · 15 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

1/5

Google

Not a trust agency, just arrange with one of them to visit a property. I left my house 30min early I had to take my infant with me struggle him for nothing. The agent didn't turn up, he also didn't unswer to his phone. 0 Stars for this kind of people.

Cleyden · 16 June 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

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