Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey dont even deserve a 1star communication is bloody poor they dont reply and when they do they say they will get a manager to call you back went to purchase a repossessed house and then the mother in law was able to be told by …
James · 16 December 2025
Agent replied · 23 November 2025
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI just wanted say a massive thank you to Ieva as I have received amazing service from her from start to finish. She went above and beyond to help me, stayed late at work so my husband could view a house and also went out of her way to help and reassure me when issues arose. The level of service we received from Ieva was very professional, she always returned phone calls and emails and she was a pleasure to deal with. She is a real credit to Taylor’s and fantastic at her job!
Samantha · 17 June 2018
Agent replied · 15 June 2024
Thanks Samantha for the wonderful 5 star review and recommendation. It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by Leva and the team at Taylors in Milton Keynes. Kind regards, Sarah.
★★★★★ 5/5
GoogleWe have rented a property from them on Caspian View and It has been more than 4 months without a working lift(5 floors every day with kids, shoppings and necessities), stabbings, drunken people, drugged people ,parking issues, no cctv, no landscaping ,neighbours dogs doing there no 2 sand 1 s on our terrace and no privacy because we still don’t have a separator!! plugs and many other things missing(since February‘24), no heaters ,raining in flats.
All the mentioned above are breaches of our tenancy agreement and nobody should have to put up with it . We have been paying full price for rent for all these months and we really shouldn’t.
Plus ..we can’t even move out because it’s pretty much impossible because of the lift situation wich is very unpredictable..
You can thank the manager KATIE AMBLER for us reconsidering our feedback.. She has been very helpful and supportive during our tenancy in this flat and done everything in her power to make it better.
George · 9 October 2024
Agent replied · 23 October 2024
Hello George, I'm truly sorry to hear about your experience at Caspian View. Your concerns are very important to us, and I urge you to contact us directly at review@countrywide.co.uk so we can address these issues promptly. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHorrendous company. We rented a property via them. It was the worst time of our life. Problems kept arising but they were useless at getting them fixed. When we moved in we were without a cooker for 8 weeks. They blamed the landlord but as they are the property managers they needed to take part responsibility. In our time there we had a collapsing fence in the garden that never got fixed, no heating or hot water for 2 weeks forcing us to move out due to having a 3 week old baby! When we complained we were told we were impatient. We also had them slag us off by putting a note on the system calling us difficult.
I urge you to use other companies. As I was told multiple times they don't work for the person renting but for the landlord so they don't answer to us or have to help us they are on the landlords side!
Absolutely useless. No one had a back bone or seemed to have any clue what was going on.
Rachael · 17 June 2017
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It is always disappointing to hear when as a customer you have not received the service we always aim to provide. Please could you contact the Customer Care Team to provide more information regarding the above issues on customercare@countrywide.co.uk Many Thanks
★★★★★ 4/5
GoogleSmooth process sorting out a rental property with Taylors. Super helpful Natasha Lucas made the process easy; helpful, professional and always responded in a timely manner to all questions....
Steve · 4 November 2024
Agent replied · 11 November 2024
Thank you for your lovely review Steve. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was a privilege to use Taylor’s MK to purchase my house . Both Elliott and Craig made the process as smooth as possible. They were professional and approachable and help and advice as necessary. I would highly recommend Taylor’s estate agent without doubt .They showed commitment to their work and to their clients . Thank you so much, very much appreciated.
Julie · 16 June 2022
Agent replied · 15 June 2024
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleI will definitely give a five stars !!
This guys went the extra mile to help me out with the purchase. We had a lot of issues with vendor solicitors but they pushed so hard. In particular, I would like to say a big thank you to Elliot!!
Thank you again
Piotr · 16 June 2023
Agent replied · 15 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylors were brilliant from start to finish, friendly, on it, and really easy to deal with. They kept us in the loop the whole way through and made everything feel straightforward. Would definitely recommend them to anyone. To Katie and the team, thank you
Elena · 22 April 2025
★★★★★ 5/5
GoogleWe bought our house in Two Mile Ash some 40 years ago through Taylors and so when it came to selling that same house this year, we used Taylors and they got us over the line! The whole team provided excellent support, from the initial valuation and continued guidance by Mike Collis, through to the management of viewings and timely communications by Regan Taylor. A friendly team that I can highly recommend.
Robert · 11 November 2024
Agent replied · 23 November 2024
Thank you for leaving us your superb 5* review and recommendation. Thank you Robert for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an amazing experience with Taylors - and in particular Melanie and James in the lettings team. They went over and beyond to assist me in securing the rental I loved. From viewing on a Tuesday afternoon to moving in on the Friday! It was seamless, efficient and they were SO helpful and friendly. 5 Stars for sure
Paula · 16 June 2022
Agent replied · 15 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNatasha was very helpful during the whole process, I really appreciate the time and effort she put to find us the best house for our family...thank you NATASHA
Suzan · 23 September 2025
★★★★★ 1/5
GoogleDO NOT RENT WITH TAYLORS,
We rented for 1 year with Taylors. Once we moved in we realised we had no heating and no hot water. We informed Taylor’s and their response was “Well you’ve signed the contract now, you can’t leave’”. For six months we fought to get our hot water and heating fixed but they would just ignore our emails and calls. We had to resort to contacting the private sector council who would force Taylors to take action. Temperatures inside the house would not go above ten degrees and that’s with the heating on for a numerous hours. Once you’ve signed the contract with Taylors they will no longer care about your well being or the living conditions of the property they manage.
Rachel · 16 May 2024
Agent replied · 15 June 2024
Hi Rachel, I am sorry to hear that you felt so unhappy with our service that both yourself and Daniel felt the need to leave negative reviews. When we were made aware that there was no heaters in the bedroom we arranged with the Landlord to install heaters which were installed in a timely manner. You were advised that legally you have signed the tenancy agreement and therefore could not simply vacate without the Landlords mutual consent however this was not in response to you reporting maintenance issues but instead was a reminder of the legal commitment you made when signing the tenancy agreement. As far as our records show, there is no report of you reporting a lack of hot water.
★★★★★ 1/5
GoogleLiving above a flat managed by Taylors has been a nightmare. The bedroom window of the flat below has been sealed with just a piece of cardboard for years, and despite numerous complaints, the landlord/Taylors has failed to make repairs. This negligence has not only caused us significant emotional and health distress but also a persistent and disturbing drilling noise, which the building management blames on the broken window. For the past four months, our life has been unbearable due to Taylors' lack of action. It's disheartening to deal with such a money-minded business that shows little concern for tenants, topped with an insensitive staff.
SHEKHAR · 16 May 2024
Agent replied · 15 June 2024
Dear Shekhar Suman, we are truly sorry to hear about your experience living above one of our managed flats. We take all feedback seriously and will investigate this matter further to ensure that necessary actions are taken promptly. Thank you for bringing this to our attention. We would ask you to contact us so we can discuss this with you via our compliance team review@countrywide.co.uk kind regards, Lucy, Customer Relations.
★★★★★ 1/5
Google**AVOID THIS ESTATE AGENTS**
After one year of private renting with Taylors I can confidently say I will never be using them again.
They simply do not care about the property they are meant to look after and manage. Any issues you report they will disregard them completely. I had to report them to my local council due to the unliveable conditions they had put me in.
Contacting them is pretty much impossible. They do not answer phone calls or reply to emails.
After my tenancy finished they tried to charge me hundreds of pounds in cleaning fees. However I had the property professionally cleaned like they had advised me to do so since having pets. Even when I provided them with the invoice they still charged me a smaller fee for cleaning. The property was left in a much better state than what it was in when I moved in. Taylors expect the property to be perfect when you leave but is far from that when you moved in. They will do anything to not give you back the full deposit.
Daniel · 16 May 2024
Agent replied · 15 June 2024
Hello Daniel, I am sorry to hear that you felt so unhappy with our service that both yourself and Rachel felt the need to leave negative reviews. To address some comments made in your review. I am aware that calls were always returned. I understand that at the end of the tenancy you were directed to our deposits team and we were unable to assist during the calls however unfortunately we do have different teams who deal with different aspects of the property management and whilst we always try to assist where we can sometimes this is not possible.
In regards to your point surrounding the deposit deductions, deposit deductions are negotiated and agreed between the Landlord and the Tenant. Taylors Lettings do not benefit from deposit deductions we merely pass on the Landlords comments. Should you not agree with the Landlord deductions you are always provided with the option to dispute this and an independent adjudicator will review the evidence.
★★★★★ 5/5
GoogleHad a great experience working with Taylors, I would highly recommend working with Natasha, she was very helpful and professional through out and made the entire rental process as comfortable as possible. Great attitude also and had a lot of knowledge about the properties and locations, 10 stars id give her alone, I highly recommend.
Hydri · 12 May 2025
Agent replied · 12 June 2025
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe best letting agency, very easy process to move in and also they have a very good comunication with the tenants, well done
Georgian · 16 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your positive experience with us! We strive to make the moving process seamless for our tenants and it's great to hear that our communication efforts are appreciated. We will continue to strive for excellence in all that we do. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSonali was incredibly helpful and knowledgable at our mortgage appointment today. Would recommend to anyone. A credit to the Taylor's team 😊 …
Hollie · 23 September 2024
Agent replied · 23 October 2024
Many thanks Hollie for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you very much to Ariana Nedelcu, She supported us very well, during both our rental house search and also tenancy agreement period. She made these stressfull days easy for us.
KORAY · 4 December 2025
Agent replied · 25 December 2025
"Thank you for choosing us and for your kind words! We're delighted to hear that Ariana provided exceptional support during your rental process. We strive to make your experience as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleWe started letting our apartment through them, so far received very good and professional service. However, it's been 3 weeks now, but still haven't received any rent payment, just hope that their payment team is able to be just as prompt and professional as the customer service team (hence only 4 stars, otherwise 5), big thanks to Claudia and Kate. We would highly recommend them.
Nik · 17 June 2019
Agent replied · 15 June 2024
Hi R Singh
Thank you very much for this review and recommendation! Great to hear that so far the team have provided such good service! If you have any problems in regards to the rent payment do not hesitate to get in touch at customercare@countrywide.co.uk so we can get this resolved!
Kind regards, Jake
★★★★★ 5/5
GoogleI had a positive experience with Taylors, Eva in the MK office maintained good communication, kept me informed and was able to arrange viewings with minimal notice. Which was extremely helpful since I was on a tight deadline to get moved. And she never failed to return a phone call, which is a simple courtesy I found to be lacking in many other agencies.
Matthew · 17 June 2018
Agent replied · 15 June 2024
Hi, Matthew.
Thanks for leaving this review. It's always great to hear when everything goes so smoothly. I'll make sure this gets fed back to Eva and the team!
Kind regards, Chris
★★★★★ 5/5
GoogleWe switched to Taylors from another agent after failing to find a buyer for our home. We had lots of viewings but still didn't find a buyer due to market conditions. We then switched to lettings and the first family to see it made an offer.
As first-time landlords, we were full of apprehension and anxiety, but Taylors were understanding and supportive from start to finish. I have to single out Katie Ambler who has been incredible - responsive by email and phone, friendly, efficient, reassuring, on top of absolutely everything. Thanks, Katie, for going the extra mile for us!
Chris · 18 November 2023
Agent replied · 15 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleTaylors did a great job in helping us find our new home. Elliot was very professional and helpful with all the viewings until completion day. Again, Thank you and thank you to the whole team. ah
Lexene · 16 June 2023
Agent replied · 15 June 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleTaylors have been dealing with the sale of my mother's property. It's not been an easy process but they have been very proactive and I would especially like to thank Regan for all his help.
Frances · 16 June 2023
Agent replied · 15 June 2024
It’s really lovely to read another great review. Many thanks, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI would rate Taylor’s as a company a 1/5, it is a constant battle to get essential things fixed however, their letting administrator Katie is wonderful! I would recommend speaking to her for issues, not only does she sound like she cares but she also helps fix the problem quickly.
Chloe · 16 June 2021
Agent replied · 15 June 2024
Thank you for the wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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