Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDon't touch with a barge pole.
Not open for viewing on weekend so got me to get my husband to take time off work for a viewing (booked last thing Friday). Never sent the details. I called them today lunch time (Monday) as viewing at 5.45, only to be told the viewing is cancelled as they've let the place but they were only going to contact me til 2 hours before the appointment. All this on top of saying that both myself and husband needed to be in full time work.
Lady on the phone was rude over me being self employed, said they'd phone me back twice and never did. Tried to claim that the landlord would have a problem with 2 dogs but when they finally called them after I demand they actually ask the landlord had no problems whats so ever.
Phillipa · 16 June 2018
Agent replied · 14 June 2024
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email the the details of your viewing to reviews@lenwell.com and I will ensure that this is investigated and we will be in contact with you asap.
★★★★★ 5/5
GoogleGreat service by Mia Anderson who has been very helpful and patient with my parents recent move. It was a very difficult process for them so we appreciate Mia's excellent support.
Kate · 15 October 2024
Agent replied · 9 November 2024
Dear Kate Jegede
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKelsey was very attentive and pleasant. The property did not end up meeting my needs, but I would be happy to use her services again and by default Lenwell.
Adrian · 16 June 2019
Agent replied · 14 June 2024
Thank you Adrian it’s really nice to hear that Kelsey is doing a good job. Hopefully we can find a good alternative for you as we would love to have you as a tenant.
★★★★★ 5/5
GoogleWe have worked with Lenwell numerous times for company lets. They have always been simple, well-organized, and efficient. Matt or one of the team are always very helpful throughout.
S · 16 June 2019
Agent replied · 14 June 2024
Thank you for the lovely 5 start review. I will pass on your comments to the branch.
★★★★★ 1/5
GoogleWorst agency ever .
Totally unethical and rip off merchants .
Avoid like Aids
Andrew · 16 May 2025
Agent replied · 13 June 2025
Dear Andrew,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleFantastic customer service! When using Leaders I was extremely impressed with how helpful Michelle was.
Samantha · 15 June 2022
Agent replied · 14 June 2024
Dear Samantha,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleZain sari has been an amazing and efficient agent in helping my partner and I through out the process of finding our new home. He is an excellent negotiator, very patient and understanding with his clients. I'll recommend him at the forefront to seal a deal for leaders lettings. Thank you.
ONYINYE · 15 June 2023
Agent replied · 14 June 2024
Dear Onyinye
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience and service from Zain who assisted us throughout the leasing process. Would definitely recommend Leaders to anyone looking to rent/purchase a property.
Derek · 1 December 2024
Agent replied · 8 December 2024
Dear Derek Fong
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMatt has been excellent and Abi too. They have let my empty properties quickly and done well. ElspethPositiveResponsiveness, Professionalism
Philip · 15 June 2021
Agent replied · 14 June 2024
Brilliant, they are fast and friendly in the Milton Keynes office.
★★★★★ 5/5
GoogleDealing with Chloe has been a pleasure! She is very helpful and professional. Very efficient, and is able to answer any queries appropriately! Due to personal circumstances my wife and I were forced to move house in quite a hurry. Chloe handled It very smoothly.
Brilliant 👍PositiveResponsiveness, Quality, Professionalism, Value
Chris · 15 June 2021
★★★★★ 5/5
GoogleIt is a very good agency! Kalsey Pecco was incredible and found us property, which we have already moved in! Highly recommended
Meri · 15 June 2020
Agent replied · 14 June 2024
HI Meri, it’s fantastic to hear Kelsey has done a good job. Thank you for the 5 star review
★★★★★ 5/5
GoogleMy experience with Leaders was a nice one. My first contact was Zain Ansari who acted very professionally and Swiftly. He communicated clearly through out the letting process and never left a stone unturn. Thank you Leaders.
Adebamiro · 16 March 2024
Agent replied · 14 June 2024
Dear Adebamiro Victor
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleChole has been extremely helpful and very professional with helping us find our rented property. She has answered all questions and queries we have had and we are are very happy with the service chloe has provided for us.PositiveResponsiveness, Quality, Professionalism, Value
Honor · 15 June 2022
★★★★★ 5/5
GoogleLeaders have been extremely helpful especially chloe who has been helping us with finding the right house. She has been extremely professional and has made our experience great. Thank you Chloe. Would definitely recommend using leaders :)PositiveResponsiveness, Quality, Professionalism, Value
Lucy · 25 August 2022
★★★★★ 5/5
GoogleI came in for a few questions regarding a property and I had one of the letting agents Chloe went above and beyond to help! Very professional and made me feel comfortable and at ease, definitely recommend this place!PositiveProfessionalism
George · 25 August 2022
★★★★★ 5/5
GoogleThey worked very quickly. We were able to move in within a week of expressing our intent. Emily was kind and knowledgable.
Danielle · 16 June 2018
Agent replied · 14 June 2024
Thank you for your positive feedback Danielle. We are really pleased to hear your comments and will make sure they are shared with the team.
★★★★★ 1/5
GooglePoor services, made an appointment for visiting a letting property with this agency at 17:30. we arrived there at around 17:15. Received a call from this agency at 17:30 and told us this property already not available! Wasting our time!
Eric · 18 October 2023
Agent replied · 14 June 2024
Dear Eric Wong,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMatthew and Abbie over at lenwell milton keynes helped us move into a new property even though we were in the lockdown of covid 19, though out the process they were professional and always able to answer any questions we had. But thanks to both of them we are now enjoying our new home.
Thanks kind regards
Scott sarah and family.PositiveProfessionalism
Sarah · 15 June 2021
Agent replied · 14 June 2024
Happy to help Sarah and so glad you are now settled in your new home
★★★★★ 5/5
GoogleBailey helped me get the flat I really desired. He worked tirelessly to help me get this property. He was also there to answer any questions I had. He made the process feel so easy and relaxing
Holly · 17 December 2023
Agent replied · 14 June 2024
Dear Holly Grace
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Googlebailey was brilliant with our whole move in process, he made things simple and straightforward i would highly reccomend him and leaders!
Dialo · 22 September 2024
Agent replied · 22 October 2024
Dear Dialo Chido
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLauren went above and beyond helping me sell my house… not only that, she has been extremely patient with me and very informative. Overall my experience with leaders has been 10/10 I would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Danielle · 15 June 2022
★★★★★ 5/5
GoogleGreat service from Matt and the team. Hassle free and would recommend Lenwell to everyone looking to rent.
Dee · 16 June 2019
Agent replied · 14 June 2024
That's great to hear thank you Dee. Matt and the team in Lenwell Milton Keynes will be so pleased to hear your lovely review.
★★★★★ 5/5
GoogleChloe was a pleasure to deal with, very punctual and professional.
Alan · 15 June 2021
Agent replied · 14 June 2024
Excellent, thank you Alan
★★★★★ 5/5
GoogleI highly recommend this State agent. The staff have been amazing. Chloe has been very professional and extremely helpful. We are now delighted to move into our new apartment.
Thanks to all the Team at Leaders.
Lady · 15 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
