Leaders Sales reviews

★★★★★ 5/5

Google

This is just to thank Leaders for helping us find a perfect home. Your services are exceptional and we really appreciate the way you guided us through the whole process. Katie was amazing from day 1 of the viewing, soft and willing to give more information. Met another lady who was at the reception on the 16th of March 2026 ( name forgotten). She was excellent, gave us the keys and a welcoming gift. Molly gave us a call ,to find out if we had settled in well. It meant a lot. Thanks to Leaders, looking forward to working with you.

Primrose · 19 March 2026

★★★★★ 5/5

Google

I would like to thank Leo and Paris for all the help and understanding on what could have been a very stressful time after losing both my parents within a month of each other and having to sell their property which was an awful lot to deal with but thankfully these guys handled everything kept me posted every week on viewings and how things were going. I just handed them the keys and they dealt with everything and made it so stressfree I would highly recommend them to anybody who wants to sell their property or looking for a new home. So a massive big thank you For selling my parents, Home

Del · 16 March 2026

★★★★★ 5/5

Google

Couldn’t recommend and Joe and the team enough! They weren’t actually our estate agents during the purchase of our property but our sellers estate agent. We had numerous issues in the chain - and Joe and his team chased up everyone in the chain from our estate agents to everyone else’s solicitors while providing us with constant updates on the whole chain throughout the purchase. Needless to say if/when we sell we will 100% be contacting Joe at Leaders very professional and on the ball! Thanks Guys, we love the new house

Jonathan · 16 March 2026

★★★★★ 5/5

Google

I had been trying to buy a property for over two years without success, which made the process quite stressful. However, from the moment I worked with Paris at Leaders, I felt completely at ease due to the calm, professional, and confident way she managed everything. She took the time to listen carefully to my needs and ensured my requirements were fully met. Paris was excellent at managing and coordinating communication between solicitors and her clients, keeping the process smooth and well organized throughout. Her professionalism, knowledge, and dedication made a real difference, and I would highly recommend her to anyone looking for a reliable and supportive consultant when purchasing a property. ⭐⭐⭐⭐⭐

Debbie · 16 March 2026

★★★★★ 1/5

Google

Got to be the worse letting agency out there, rude behaviour, with no professionalism whatsoever, letting agent Katy tried hard selling no deposit scheme. If you don’t use it and want to go on a traditional deposit route then you are not preferred. Agent is so unprofessional that they are not even remotely interested in offering anything else knowing the fact Im still on a lookout for a property. Will be reporting to Ombudsman for breach of the Tenancy Fees Act.

Petrol · 16 January 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ 5/5 - Absolutely Exceptional Service! I can’t speak highly enough about Katie! From the very beginning, she was incredibly professional, attentive, and genuinely invested in helping me. Katie went above and beyond in every way, guiding me through a major transition and ultimately helping me find my amazing new home. Her knowledge, patience, and dedication made the entire process feel smooth and stress-free. Katie took the time to understand exactly what I was looking for and offered thoughtful, personalized recommendations that exceeded my expectations. Not only is she fantastic at what she does, but she’s also a kind, approachable, and trustworthy person, someone you can truly rely on. I’m so grateful for everything she did and would recommend her to anyone looking for a seamless and supportive experience. Thank you, Katie!

LoisH_ · 16 November 2025

★★★★★ 5/5

Google

Exceptional Service from an Extraordinary Agent! "We are writing this review to express our immense gratitude for the exceptional service provided by Paris at Leaders. From our very first interaction, we were impressed with her dedication, meticulous attention to detail, and proactive follow-up. She was incredibly prompt in getting our queries answered, and her empathy and professionalism made a stressful process feel manageable. What truly set her apart was her understanding of our unique needs as buyers. Many agents focus solely on the numbers, but she understood our perspective and worked tirelessly to ensure the transaction was completed the right way. We honestly feel we would not have bought this property without her outstanding guidance and the trust Leaders placed in us. This agency is exceptional in bringing transactions to life, not just processing them. In an instance i could not connect with Paris directly, Anyone could bridge in to continue the discussions and have never kept me waiting for clarity. We highly recommend Paris and Leaders for a truly personal and professional experience."

Vidhya · 16 November 2025

★★★★★ 5/5

Google

I want to express my sincere thanks to Joe for all his support and guidance. He has been professional, approachable, and always ready to answer any questions, making the whole process much easier to navigate. Joe consistently went above and beyond to ensure everything ran smoothly and kept me informed every step of the way. I also want to thank Leo and Mo for their assistance whenever Joe was unavailable. They were both friendly, helpful, and attentive, which made a big difference. The whole team clearly cares about providing excellent service and supporting their clients. Overall, I’m very grateful for all the help I received and would highly recommend this agency to anyone looking for reliable and professional support.

Mateusz · 16 November 2025

★★★★★ 5/5

Google

A huge thank you to Leo, Paris, Mo, and Joe for all the hard work and professionalism in getting the sale of our property. All of you were brilliant from start to finish, it wasn’t an easy process but hard work and dedication pays off. If your looking for an estate agent, I couldn’t recommend them highly enough 😀 …

Alex · 16 March 2026

★★★★★ 5/5

Google

Gustavo was an amazing colleague. My 2 properties were empty for over 2 months and Gustavo is the one who helped me find suitable tenants. He was so encouraging that the viewers liked the property the first time. Gustavo is the best colleague in the lettings team in Leaders. Thanks so so much for your help.

Bindi · 19 March 2026

★★★★★ 5/5

Google

Jaznay was amazing. I’ve dealt with her from start to finish and she has worked so hard to find me the right property. She showed me around a property which wasn’t right for me, and following that she had a look and sent me lots more which would suit me much better. I requested a viewing on one, which was fully booked, and she kept me in mind to call as soon as she had a cancellation. I loved the property and applied straight away. As a first time renter, she guided me through the whole process and with her knowledge and experience, made it so simple for me! Thank you for everything Jaz! Would 1000% recommend Leaders.

Scarlett · 16 March 2026

★★★★★ 5/5

Google

Gustavo really listened to my requirements and found a property that checked all my boxes within just weeks and communication was prompt and handled the paperwork seamlessly . I highly recommend them to anyone looking for a stress free home finding experience . Highly recommended My special thanks to Gustavo. ********

Murali · 16 February 2026

★★★★★ 5/5

Google

During the purchase of our first home Leo and Mohsin have been incredibly helpful, responsive, and supportive throughout what can often be a stressful process. They kept us well informed at every stage, and have gone above and beyond to make sure everything progressed as smoothly as possible. Mohsin always answering my emails and calls As first-time buyers, we truly appreciated their patience, professionalism, and friendly approach. We’re so grateful for all their help and wouldn’t hesitate to recommend them to anyone buying or selling a home. Thank you again for making our first home-buying experience such a positive one!

Annie · 2 April 2026

★★★★★ 1/5

Google

We rented a house for two years. We were never late with paying the rent and after moving out we painted the walls and left the house clean. Now for a month since moving out we don't know what's going on with our deposit. No one informed us if the inspection went well and if we will get our money back. When I call and ask, they say that if they know something they will tell me. They are unable to answer any questions and they are irritated that I want my deposit back. They do not respond to emails. There is no explanation why we were left without any information for so long and whether we will get our deposit back at all. I am disappointed with this agency.

Magdalena · 2 November 2024

★★★★★ 1/5

Google

The worst lettings agency ever existed ! They've been simple trying to push people out from their homes with the purpose of getting future higher rents . The problem is ...the way that they're doing it ! It should be stated illegal ! 😱😞😡😡 After so many years of paying their rents when I needed a letter that I still live in the property they properly refused to give it to me. Just....reasons and reasons... What it came next it was undescribed. They've had this girl believing that she is a property manager who simple ruined everything. 😱 They should be more careful who are they employing and check their activities inside of the company. I ended up leaving after 6 years and during covid I've had 5 months every day with leaks of water and they've never done the renovations. They haven't even refunded me my two water vacuums used. They haven't done even a professional cleaning after it. But years later still living in there and doing everything by myself they could feel in power for the simple fact that I needed a letter stating that I'm still living in the property. Such a shame !!! Dear people, look for a real nice and good landlord and stop feeding those sharks who never care about our health or existence even ! Maybe the sales team might be more professional, but the others are disgusting ! If thinking that renting from them they're above you then better don't ever rent with them. My story is really long and I still have the emails between us as a proof.

Viorica · 26 March 2026

★★★★★ 5/5

Google

My journey as a first time buyer was quite tedious and exhausting, taking 10 months since my offer was accepted and going through a myriad of problems. However! Mohsin at Leaders MK was extremely supportive and helpful throughout this very long process, he encouraged me to keep going and chasing the stakeholders, reaching completion just in the knick of time. I couldn't say enough nice things about Mohsin and how friendly & helpful he was as we dealt with all the issues.

Basem · 26 March 2026

★★★★★ 1/5

Google

We found what seemed like the perfect house for our family, as we need more space with a toddler. During the viewing we noticed several issues straight away. One of the garages was completely full of the landlord’s furniture and belongings, the annex was also full of items that did not belong to the property, the driveway was unfinished with loose slabs simply thrown down (which is unsafe, especially with a child), the gate was not working, and even the rubbish bins had not been emptied. We clearly explained to the agent that we wanted the property fully cleared and ready to use, as the extra space was the main reason we decided to move. The agent assured us that the landlord had agreed and that everything would be sorted when he returned from holiday. Over the following two weeks we repeatedly called and emailed asking for updates, but received very little communication. It seemed the priority was simply to get us to proceed with the tenancy. We paid the holding deposit and even gave notice to our current landlord, trusting that the property would be prepared as promised. Then we received a phone call saying that the landlord did not agree to any of the requested work and no longer wanted to proceed. This has left us in an extremely difficult situation with a 9-month-old child and very little time to find another suitable home. From our experience, it appears the landlord was never properly informed of our requirements and we were told he had agreed when that clearly was not the case. Very disappointing and unprofessional handling of the situation. I would strongly advise others to be cautious. 1 star is generous.

George · 16 March 2026

★★★★★ 1/5

Google

I wish I could give 0 stars! The WORST experience I have ever had private renting. AVOID LEADERS AT ALL COSTS! Viewed the place it looked fine, we were told the window seal and carpets would be sorted for when we moved in but that wasn’t the case! The estate agent who I viewed the house with.. I was asking questions and she didn’t have a clue, couldn’t tell me anything! Absolutely useless! Paid our deposit, signed our tenancy and paid the remaining upfront costs and then 4 hours later we were still waiting to receive our keys?! Communication was absolutely poor. We weren’t told anything about being assigned a property manager and then were assigned one about a week or so after moving in. She was so unhelpful, abrupt and dismissive. We moved in on 29th January to no water supply so had Anglian water out at 2am in the morning to fix it. Then damp started to appear all over the walls in every room, damp carpets, our belongings being ruined! We had loose plugs, electrical wires sticking out of walls, broken toilet, radiator hanging off the wall etc. I tried getting in touch with someone from leaders but heard nothing.. so I got in touch with the council, who got in touch with leaders and I then finally heard from the property manager about a week after moving in! So it took the council being involved for her to acknowledge us! She was so unhelpful, slow & unprofessional! She wasn’t wanting to get things sorted imminently for us at all. The property manager was horrendous at responding and just simply didn’t care. I explained that I am pregnant and living in these conditions is extremely dangerous but this didn’t matter to her/ them. I could write a book about how bad this experience was and all the issues we faced with the house. Leaders had clearly gone and wiped the walls down before we moved in to hide the extreme damp issues and let us move in knowing it was bad! I took a video when I viewed the place and it was fine, so this is the only thing I can think was done. The place wasn’t fit for animals to live in, let alone human beings and especially me being vulnerable! We paid to move in and relax and embark comfortably on our new journey of becoming parents but have ended up having to leave after 1 month! So much money, time & belongings wasted/ruined because leaders allowed us to move into these horrendous conditions and couldn’t even be bothered to help resolve the issues. So unsettling & disruptive.. All of this stress & upheaval whilst I’m pregnant! We asked for leaders to speak to the landlord and for us to be given some sort of refund and were only given 50%. I finally got that through after a week and it was £22 short! Wonder who’s pocket that’s gone in to! The property manager’s manager dealt with this after coming to see the house because I don’t think she believed how bad it was. Her staff couldn’t be bothered to deal with it and I thought she was a bit more on our side and could understand how bad this situation was for us and how much upset and distress it was causing but I was wrong! She was just as bad as the rest of them! I don’t know what sort of place they are running there but it’s diabolical! I think nursery children could run that estate agents better than them in there! I don’t ever do reviews or make complaints but this experience was absolutely appalling and so unsettling for us. Then to top it off, they give you a welcome home pack with little bits and pieces in there and they were all out of date. Just topped the whole experience off. If anyone is going to view a place with leaders, check everything thoroughly! Feel all the walls, check plugs and everything because they won’t tell you, they’ll hide it or tell you it will be sorted before moving in and then nothing will be done! I would recommend not even bothering with them, the place is run by incompetent children but if you do then just check everywhere throughly before paying any money or signing anything!

Sophie · 16 March 2026

★★★★★ 1/5

Google

Im not pleased with leaders service .very disappointed instead.This people dont care at all .Whenever we report an issues they dont fix it. a house that has no freezer,washing machining ,oven stove and raditors are not heating. Most of the things were old wn we moved in they promise to fix some off the things but never fufill their promise. The other day we had a serious blockage in the house and l called them one of the workers who answered the phone started shouting at me telling me that you must fix things on your own .l tried told her that when we moved in the house some of the things needed attention and not up to date you promised to fix things. The lady was saw rude and told me that were you forced to move in. I dont skip any day to pay rent .but they are trictly us bad. Im saw dissapointed with this company. Poor service ineeded

Kuzivakwashe · 16 March 2026

★★★★★ 5/5

Google

Today we attended a house viewing with Tomasz and he was fantastic - polite, friendly and most importantly he listened when we stated we didn't want to hear the usual pushy sales pitches that you'd usually get when viewing a house. It meant that we were able to have a constructive and candid conversation, without any pressure. We have a few more viewings booked with other Estate Agents over the weekend and I can only hope they go just as smoothly; he has set the standard high.

Amanda · 16 March 2026

★★★★★ 5/5

Google

My main contact was Zain, although whenever I spoken to others in the Leaders office, they were able to view my information, keep me updated and answer any questions I had. Our experience has been first class! After viewing one property, which didn't meet our requirements, we discussed with Zain exactly what we were looking for. When a suitable property became available, Zain contacted us and arranged a viewing straight away. And it did indeed meet our requirements - we love it! Zain has been helpful throughout the process, answering our many questions along the way, and helping to achieve a speedy outcome. Based on this experience, I'd highly recommend Leaders!

Jon · 25 July 2024

★★★★★ 5/5

Google

Leo was an excellent agent for the sale of my Mother's property. He kept us fully up to date with progress and gave us sterling advice when required.

Colin · 16 February 2026

★★★★★ 5/5

Google

Gustavo was very professional and delivered a great customer service by giving me professional advice. I'll do business with Leaders again and give reference

JEPHTAH · 16 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with real estate agent Zain, and I couldn't be happier with the experience. From our initial conversation, Zain exuded professionalism and friendliness, making me feel at ease throughout the process. Zain went above and beyond to address all my questions and concerns, ensuring I felt fully informed during the viewing. Even when I expressed hesitation about the property, Zain promptly arranged another viewing for a more suitable option on the same day, demonstrating his dedication to meeting my needs. What truly sets Zain apart is his unwavering support and empathy during what can be a stressful time for anyone navigating the rental market. Unlike many agents, Zain treated me with the utmost respect and prioritized my satisfaction above all else. I have no doubt that I will turn to Zain for any future real estate needs, and I wholeheartedly recommend his exceptional services to anyone in search of a reliable and compassionate agent.

Sophie · 15 May 2024