Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
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2/5
Google"I had a great experience with Leaders. I would like to especially thank Chloe and Zain for being so patient and responsive throughout the process." This is what I initially wrote but the property has not been made ready for my move and as prompt they were before the moving in with collecting deposits and making me write a review, the quicker they were to step away when I asked them why I wasn't informed of the property not being ready. I was told the property maintenance department should help me from now on and offered a mere apology. When I asked for a later start date initially, that request was refused saying the owner wanted someone who can move in April. I am so mad and upset after our conversation today. Total lack of accountability.
The property manager has taken note of my issues but she can't promise things to be taken care of at the earliest considering the long weekend.
Manisha Β· 15 June 2023
Agent replied Β· 14 June 2024
Dear Manisha Nagapudi,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleI can't explain how helpful Chloe has been with us ever since we queried about a rented property. She replied to my partner 10 minutes to find out information about the property, was there early for the viewing and was even chasing us to let us know that she was there, answered all our questions from the beginning until now even about the no deposit scheme which was perfect for us two. She did everything in our power to support us no matter what and made it all look so easy. We are looking forward to moving into our property in the next few stars. Thank you to Chloe at Leaders! We would highly recommend :)
Amy Β· 15 June 2023
Agent replied Β· 14 June 2024
Dear Amy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThank God for the opportunity to connect with Leaders Agency.Moreover ,Paris carried out her work with great dedication. She was always approachable and responsiveπ β¦
Riya Β· 16 October 2025
Agent replied Β· 16 April 2026
Dear Riya Thomas
We greatly appreciate your 5-star review and the time you took to share your experience with Paris. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
GoogleThis is by far the most unprofessional agency Iβve dealt with. I left the flat in very good condition,clean and with everything in working order. Yet I received a message saying Β£250 will be deducted for professional cleaning.
Had I known this would happen, I wouldnβt have gone to the effort of cleaning, just for them to come up with a reason to take my money.
Over the phone, I was told everything was fine, but the email said otherwise.
I would upload photos to show exactly how I left the flat, just to give others a clear picture of how things are handled by this agency.
Very disappointing experience, especially with the manager, Joanna Betts.
Rodoliub Β· 16 July 2025
Agent replied Β· 16 April 2026
Dear Rodoliub Radosavlevici,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleVery calm and professional.. Gustavo is especially helpful which made my experience easy and relaxed.. thanks Leaders. π β¦
Conrad Β· 16 November 2025
Agent replied Β· 16 April 2026
Dear Conrad Leaf
We greatly appreciate your 5-star review and the time you took to share your experience with Gustavo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleJaz was very helpful and professional through the entire process. Always reliable and highly knowledgeable. Would recommend to anyone
Kyran Β· 16 November 2025
Agent replied Β· 16 April 2026
Dear Kyran Ram
We greatly appreciate your 5-star review and the time you took to share your experience with Jaz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleZain has been such a great help with helping me find a property. He is very knowledgeable and professional and he has looked after us throughout the whole process of finding a home. I would definitely use this company again and Iβm overly impressed with my experience. Would definitely recommend!
It's Β· 17 November 2024
Agent replied Β· 8 December 2024
Dear It'S Lauren Newton!
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleJaz was great, helped with moving in seamlessly and she was very helpful throughout the whole moving process!
Taisha Β· 16 November 2025
Agent replied Β· 16 April 2026
Dear Taisha Dawson
We greatly appreciate your 5-star review and the time you took to share your experience with Jaz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
GoogleMy experience with this company has been extremely disappointing. They were irresponsible, frequently provided misleading information, and showed little respect for their customersβ needs. Communication was poor and it often felt like the focus was solely on making money rather than providing honest and professional service. I would not recommend this company.
Brown Β· 16 March 2026
Agent replied Β· 16 April 2026
Dear Brown Nancy,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleKatie has been an amazing person!
Regina Β· 16 February 2026
Agent replied Β· 16 April 2026
Dear Regina Agyeiwaah Acheampong
We greatly appreciate your 5-star review and the time you took to share your experience with Katie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
GoogleI sincerely feel scammed by leaders. I moved in since July into an apartment and they cannot fix a door bell. It has cost my family but don't seem to care. After multiple calls they keep making false claims of willing to repair it but nothing has been done after 4 months. I really wish there were ways to report such service.
Onyebuchi Β· 5 December 2025
Agent replied Β· 26 December 2025
Dear Onyebuchi Emmanuel,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleAbsolutely recommended! The team could not have been more helpful and timely, the deposit deferral service offers really amazing add-on benefits and the team did a great job of explaining all of my options. My move was a little complicated but was handled quickly and professionally--the whole team really helped set my mind at ease. Angel was amazing and I highly recommend her if you're looking for a property.
Natalie Β· 20 July 2023
Agent replied Β· 14 June 2024
Dear Natalie Mcgee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleJaz was so helpful, She answered all my questions. Thankful for her help.
Kaylynn Β· 16 November 2025
Agent replied Β· 16 April 2026
Dear Kaylynn
We greatly appreciate your 5-star review and the time you took to share your experience with Jaz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GooglePolite, professional service highly focused on getting you the price you want for your house sale. Leaders discussed the potential I would get for my property and they achieved the sale price I was looking for. Lots of viewings for my house and a buyer was found within a week of going on the market. Also during the rest of the sales process Leaders supported me all the way to completion of sale.
Duncan Β· 16 July 2025
Agent replied Β· 16 April 2026
Dear Duncan Foreman
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
GoogleWorst experience ever. They booked me for viewing 3/4 times and all the time they cancelled it on the day.
One time I reached outside property for viewing and they didnβt inform me that its been cancelled until I called them. Very unprofessional, unreliable and always in hurry to cut the phone. I would never recommend this agency in milton keynes.
Deema Β· 16 October 2025
Agent replied Β· 16 April 2026
Dear Deema Tindwani,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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1/5
GoogleDO NOT USE they use to manage my house rubbish company it was proven that my tenants were sub letting my property and that it was proven that they had broken there agreement leaders refused to help said there was nothing they could do I had to wait till they tenancy agreement had finished the tenants left my house in very bad way DO NOT USE
Helen Β· 23 August 2025
Agent replied Β· 22 September 2025
Dear Helen Akers,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleI was sceptical at first when Leo Delaney promised that he had a buyer looking for a property like ours, but he delivered on his promises and offered a very competitive fee. He was always quick to respond to any issue that arose, always followed it up and explained what was happening or why there was a delay. I am very happy to recommend him.
Karen Β· 1 September 2025
Agent replied Β· 22 September 2025
Dear Karen Seidel
We greatly appreciate your 5-star review and the time you took to share your experience with Leo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI had an amazing experience with Leaders! Bailey helped me move into my property and was always on hand with any questions I had . He made the experience smooth and enjoyable . I would highly recommend Bailey and Leaders
Lucy Β· 8 November 2024
Agent replied Β· 8 December 2024
Dear Lucy Millward
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleGustavo is very helpful, highly recommended
Cristina Β· 5 December 2025
Agent replied Β· 26 December 2025
Dear Cristina Corodeanu
We greatly appreciate your 5-star review and the time you took to share your experience with Gustavo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleVery friendly staff and easy to deal with. Many thanks to Paris Harvey and the team for their customer service.
Matt Β· 16 July 2025
Agent replied Β· 16 April 2026
Dear Matt Kilbee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Paris. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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5/5
GoogleWe dealt with Bailey on our new let with Leaders. Really good experience in terms of ease of contact & professionalism. A few years ago my experience of Leaders was let down by a particular consultant, but Baileyβs turned that opinion around!
Samantha Β· 22 September 2024
Agent replied Β· 22 October 2024
Dear Samantha Stait
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI wanted to leave a review to say a big thank you to Zain for his help on a viewing I recently attended. He was very professional and answered all questions I had regarding the property. I would highly recommend him!
Hanah Β· 17 August 2024
Agent replied Β· 24 August 2024
Dear Hanah Ansari
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleCompleted on our home last week and wanted to say Joe was always very helpful in managing our purchase. Would recommend!
Matt Β· 14 May 2025
Agent replied Β· 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleBig thanks to Angel at Leaders. Very very efficient, polite and always goes the extra mile. I couldn't have asked for more to be honest from the day we spoke on the phone she had my property rented out within the week. Great service I will be using Angel at Leaders for the rest of my properties without a doubt.
Anthony Β· 15 June 2023
Agent replied Β· 14 June 2024
Dear Anthony
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.