Trusted Agent profile · Milton Keynes
★★★★★
383 reviews across 1 platform
302 South Row, Milton Keynes, MK9 2FR
Leaders Sales's office in Milton Keynes, at 302 South Row, is rated 4.4 out of 5 across 383 reviews on 1 platform, including 383 Google reviews rated 4.4.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleVery professional agency, it was pleasure to rent property with them, everything was on time without any issues, all of us was happy. Many thanks to Abbigail, great contact with her, always answering my email and calls about wny question. Tottaly 5/5
5/5
GoogleThe team of Matt, Lauren, Abbi and Chloe are ABSOLUTELY BRILLIANT, I cannot fault them in any way. Their Professionalism and Friendliness is second to none. Highly recommend working with this fantastic group of people.
5/5
GoogleNothing but positive things to say about Lauren, she’s been fantastic. I would highly recommend Lauren if you’re looking for someone to let out your property, nothing has been too much trouble!PositiveResponsiveness, Professionalism
4/5
GoogleI recently rented a house with Leaders MK, the whole process was smooth and the team was very responsive. Most of my interactions were with Lauren; she is very friendly and knowledgeable (5/5 stars). One thing that I think should improve is, lack of clarity around the process (the team is aware but the details aren't clearly provided clearly anywhere). Ideally, I would have liked to see a list of things in a sequential manner so I know where I stand in the entire process and how long each task is going to take. If Leaders can do something about it then this very well be a 5 out of 5 review altogether.PositiveResponsiveness, Professionalism
5/5
GoogleMatt was very quick and helpful in finding me the perfect flat. Many thanks
Thank you for taking the time to write a nice review after your experience with Matt. It really means a lot to hear we are doing a good job. Rest assured Matt will be praised for these fantastic comments.
5/5
GoogleLiz is very professional in the inspections and she always helps.
Great to hear. Thank you Manel
2/5
GooglePoor service. You book a viewing on a property, call to confirm all is okay and they have no record of your viewing! I suppose there's so much demand, it doesn't matter if they mess around potential applicants..
Dear Benjamin Moore, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLeaders offered me an excellent service. They checked my property regularly while it was on the market and achieved a quick sale.
Dear Linda Moore Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBig thanks to Lauren Goodyer for her friendly and excellent services provided in renting a property out. Every question and query was answered very professionally and patiently. I would definitely recommend her.
5/5
GoogleJust like the Team at Leaders are descriptive and process oriented in their approach; sharing my experience with them using the same analogy: 1. Lauren - My estate Agent and now a dear friend has been extremely supportive and transparent with each step in the letting process. There has not been a turn back for any queries 2. Being new to the geography, the entire gambit of documentation and referencing has been smooth and hassle free 3. There have been no surprise 3rd party/agency markup at the time of key handover 4. Having experienced a setback with another agent due to team miscommunication; the close knit team at Leaders showcase a very key aspect for this ever demanding real estate market 5. I have moved in my pretty 'White House' as I like to call it, recently; with Leaders team being available for any post movement nuances 6. Grateful and lucky to have stumbled upon Lauren that fine evening :)
1/5
GoogleDo not get zero deposit option! Moved out and they tried claiming for damages that were present and evidenced in their own check in inventory that was conducted by Leaders. Also tried claiming for a cupboard door that fell off during the tenancy due to old age - requested maintenance for this and the handyman reported to Leaders that the door was unfixable. They still tried charging us for this. Explained why we are not happy to pay for those damages but will pay for the carpet cleaning. Was met with "the landlord will not be negotiating" and threats of passing on to debt collectors. Called zero deposit company who said they had no evidence of the property on file which showed they were trying to call our bluff! Took 4 months before they actually followed through on their threat and passed onto CRS. Not to mention being passed between two different property managers. One accusing us of never replying to emails despite having done and evidencing it to her. Often had to complete our own maintenance because wouldn't ever hear anything despite filing requests.
5/5
GoogleChloe has been absolutely amazing!! She’s sorted everything out quickly and efficiently we cannot thank her enough! Definitely the best person at Leaders we dealt with whilst trying to get our tenancy!PositiveResponsiveness
5/5
GoogleThank you so much for going above and beyond to help me find my perfect home. Lauren has been fantastic every step of the journey! Highly recommend! Thanks again!PositiveResponsiveness, Professionalism
5/5
GoogleAbbi has been excellent throughout the process. Great customer care.
That is fantastic Lucy. Thank you for letting us know about your experience. Have a lovely weekend
5/5
GoogleIf you want to let or sell your property, or you want to rent a property you need some responsible, compassionate and accurate advisor. I can admit that the Leaders Ltd staffs are this kind of people.
Dear Deli Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIt's all very well to ask for money when it's owed to you, when leaders owe you money they promise to pay within 5 working days 3 weeks later still waiting. Poor customer service avoid
Dear Caroline Cooke, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleChloe and Lauren have been so helpful in securing our next family home. Incredibly knowledgeable, friendly and supportive, they have made what is usually a stressful process very easy! Would highly recommend the team to anyone
Dear Jon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've had an excellent experience with Leaders. The staff were extremely knowledgeable and helpful, especially Denni! I will definitely be using their services again and highly recommend Leaders estate agents!
5/5
GoogleLeaders is an excellent letting agent. Matt and his team are very professional, responsive and made sure any issues were resolved within a timely manner. Highly recommend!PositiveQuality, Professionalism
1/5
GoogleRented a studio room, bathroom in unusable condition,- the place I stay is poorly managed bathroom needs renovating massive delay of 10 month since I requested. I have not been able to be comfortable in my room as everything is breaking down. Still not fixed, thinking of leaving soonNegativeResponsiveness, Quality, Professionalism, Value
Hi Ali I believe that we dont manage your property and that it ids the landlord themselves who look after your maintenance issues? If this is not correct please email me at r.sharp@lenwell.com and I will try to assist you.
5/5
GoogleLiz was very nice and friendly !
Thank you ! :-)
5/5
GoogleThank you very much for the great work Leaders, You are doing a great job Leaders. I will also commend Lauren Goodyer, for being very helpful
Dear Fatima Gazali Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleChloe has been an absolute star in a difficult situation for arranging a rental - comms and service has been prompt, polite and professional. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleI moved from a Leaders apartment to another Leaders because of the proffesionalism always displayed. ... Many thanks Lauren and Abbi for keeping the Leaders flag high.PositiveProfessionalism
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