Trusted Agent profile · Milton Keynes
★★★★★
224 reviews across 2 platforms
K2, Timbold Drive, Kents Hill, Milton Keynes, MK7 6BZ, MK7 6BZ
Grand Union Housing's office in Milton Keynes, at K2, is rated 3.6 out of 5 across 224 reviews on two platforms, including 222 Google reviews rated 3.6.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
1/5
GoogleWell i was a happy-ish grand union tenant until they decided to combined themselves with my ex landlord longhurst. Longhurst in all their wisdom decided to tell the local police who passed them evidence of anti social behaviour. Keep in … More
5/5
GoogleGrand Union are the best Housing association /charity group I've known! They are super quick to resolve repairs and Grand Union engineers are so pleasant! They are professional, attentive, thorough, kind and some quick witted hahaha. Grand Union also have other in house services that make life that little bit more simple and a bit more stress free.
1/5
GoogleIf I could give 0 stars i would. I have had a leak and a massive hole in my ceiling for 19 months now and still it hasn't been repaired. And have to have a bucket under the ceiling every time my children or myself have a bath or shower as waters coming through the ceiling. Theyonlycareaboutthere rent. Not there customers!
5/5
GoogleI got locked out of my living room and I needed my glasses and some meds which was in the living room . The man came very quickly and he sorted out my lock on my living room door very fast and he was very polite and cleaned up after himself.
5/5
GoogleHe was here on time and did a great job he also took his time and explained how everything works am very happy with the job he did. Am 100% very satisfied not even 5 I will give it 10 which means am more than satisfied please give him a big thank you for me.
5/5
Google10/10 completed within 2 hrs of phoning in, Thankyou very pleased with service.
1/5
GoogleGrand Union has a tendency to ask for a rating on any repair before the repair is even started this has happened to me numerous times this company seems to be run by overweight overly aggressive post wall women fixated on good reviews. Do better be more professional
1/5
GoogleAbsolute worst housing association I have ever been involved with. Continously no shows on repairs and no communication. Just when I thought grand union where bad ...this circus rolls into town.
5/5
GoogleThe rep came within hours of my call. It turned out it wasn’t an emergency but as he wasn’t sure either he checked with his superior before fixing the issue. All the time he was pleasant polite and professional. Overall a simple and effective job. I felt totally satisfied
1/5
GoogleOn this occasion they were very good and professional but my score reflects the on going issues I have with Grand Union and they are long and extensive. Unfortunately my experiences with them have found them to have little duty of care for there tenants which is sad as I've been one for nearly 18 years.
5/5
GoogleWas a great guy! He explained what he was going to do, without me asking! Was pleasant and very polite and had a smile. Makes such a difference when jobs are done with a smile 😁 I hope he goes far in his career …
1/5
GoogleBeen waiting for nearly 2 months to be updated on repair. Still nothing. Every time I call I’m waiting on phone for nearly an hour. Try call back no luck. What is going on!! My gutter is overflowing keeps my youngest up all night when it heavy rains. Please sort this
1/5
GoogleTrying to get any resolution to any issues you have is like getting blood from a stone. No genuine interest or urgency from them unless there’s some financial gain to be made on their part. I’d give zero stars if I could!
1/5
GoogleSlow to answer phone. When it was woman took ages to do anything. Can't have the lock repaired on my garage until 11 April. This is not fault of mine as the garage was broken into. I'm still being expected to pay rent on a garage I can't access.
1/5
GoogleSuch a bad housing group, have no care in the world for the tenants , especially disabled tenants. Will ignore or try pass the buck to other authorities. Been living with mould for over 2 years and still they trying not to do nothing about it.
1/5
GoogleThe so called green energy systems for heating are totally rubbish, even the engineers told us that. So when they Continue to break down, parts have to be ordered, waited for, appointments booked when they can be bothered and in the mean time, disabled tenants can freeze to death !!!
5/5
GoogleThe service guy was really nice and got on with job checked the metre but there was a slight leak so someone has to come back it leaking from the overflow inside at the join he was very thorough
5/5
GoogleGreat customer service. I was sent a text 10mins before arrival which really helped and also the engineer was respectful of my home (taking his shoes off) and completed the job swiftly with lovely manners. Thank you
5/5
GoogleMy recent call was for a maintenance issue. The roofers were on time on the specified day. They conducted a thorough investigation both inside and outside the property, locating the problem and rectifying it. They were polite and respectful of property. Many thanks
5/5
GoogleI find that,Grand union repair teams are friendly, polite and helpful, I personally have never had a problem at all. Thank same as the people that work in the office when you report a repair, very helpful and polite. Thank you.
1/5
GoogleWants money before I’ve even seen the home in person …….
2/5
GoogleAlthough my central heating boiler was serviced today 5.8.24 the original appointment was for the Monday before between 12 & 5 pm. We waited in for the duration of the call which was completely unexceptable
1/5
GoogleCustomer Service is shocking! They ignore your emails, never pick up the phone. They are quick enough sending out letters regarding rent increase, funny that. My rent has risen to nearly £600 pcm & yet my wage alone is a little over £1000.
5/5
GoogleI had Fraser to come do my smoke alarms then he spotted a few other faults and one he refused to leave without fixing such a credit to grand union can’t fault him and his work
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Grand Union Housing's Milton Keynes office has 224 reviews across two platforms: 222 on Google, 2 on Facebook.
Grand Union Housing Sales is rated 3.6 out of 5 across all 224 reviews, and 3.6 out of 5 on Google from 222 reviews.
Grand Union Housing Sales, K2, Timbold Drive, Kents Hill, Milton Keynes, MK7 6BZ, MK7 6BZ.
