Grand Union Housing Sales reviews

★★★★★ 1/5

Google

Not a tenant this company owns and manages the land on my estate pathways etc. I was unaware of this when I’ve complained to the council about fly tipping and anti social behaviour caused by mismanagement of public areas. I became aware of it yesterday when their contractors decimated the hedge at the back of my property and the honeysuckles growing inside my garden. There were birds nesting in my hedge and honeysuckles. When I phoned them they blamed me but agreed to email me yesterday so I could reply with photos etc. They didn’t email. The damage to my property isn’t fixable as its plants. I now have to consider buying a new fence for the back of my property, something I can’t afford.

J · 24 August 2025

★★★★★ 1/5

Google

Having been brought over from Rockingham Forest and then Grand Union , i was expecting good things of Amplius. Sadly the opposite is in fact true - All of my e mails and phone conversations have been acknowledged but from then on , absolutely no action has taken place. despite many promises for the tenants incident team to call me or email me with details of what is going to happen, nothing has happened and it has all become a very weary process of constantly providing updates as to our issues bust sadly with no response or outcome 22 years ago when I was first part of ROCKINGHAM FOREST they listened and they acted upon my concerns and needs sadly Amplius appear not to be in the slightest bit bothered to even respond I very much doubt i will get an answer EVER!!!

Martin · 8 August 2025

★★★★★ 5/5

Google

Jason was very thorough in making the best possible result upon the bodge done by previous contractor who did the damp mould wash and then put sealant on top to address the gaps in the incorrectly laid floor. Yes this is a temporary fix and Jason used common sense, knowledge and experience to accommodate at best until issue resolved. Worked solid from start to finish to try and rectify previous contractors attempts. I now await for matter to be fully addressed. Thank you Jason for doing your utmost hardest to enable me to use facilities until matter sorted.

Aniz · 27 May 2024

★★★★★ 1/5

Google

This has to be the worst merger. I thought Grand Union were bad but this level of customer service is diabolical. Complaint are not responded to, queries left unanswered, repairs not followed up. Do better!!! Anyway im paying a service charge, but the tree outside is so overgrown. Next steps will be to employ a gardener and send them the invoice!!!

Sascha · 23 August 2025

★★★★★ 1/5

Google

I tried to complete a transfer form yesterday but had blue circle of death. I called and someone called Lauren was going to investigate and get back to me but that didn’t happen. Tried this morning at 9.45 and had a lovely lady try to help and left message for Lauren to get back to me, it’s now 15.44 and no response. Have tried calling again but gave up after 15 mins of waiting. This is important to me and have now lost 2 days with no call or remedy or update.

Vanessa · 28 March 2024

★★★★★ 1/5

Google

Absolutely the worst pos on the planet. Renting out places to people that contain asbestos and saying nothing. Constantly ignoring legitimate complaints. Absolutely disgusting. Their idea of repairs and making places habitable is to install air units that have tunnels full of asbestos. Where do you think that dust goes when the air unit stops. There is a special place in prison and eventually hell for everyone who knew this and tried to keep it quiet. Either it's well known in the company, or you have some absolutely rotten disgusting branches. Biggleswade in particular. You need shutting down or a clean out. I'll decide for you.

TerranAxiom · 29 December 2023

★★★★★ 1/5

Google

Bin waiting since January 13th 2025 for a repair of leaking roof,still no further? I have phoned several,loads of times chasing this issue still not getting anywhere you get the same excuses all the time we will contact you within 5 working days!!! It's bin alot longer than 5 working days.Total disgrace.

Paul · 22 September 2025

★★★★★ 1/5

Google

Oh, what a terrible experience with this housing company. They have been unable to carry out proper repair works in my property for over a year, despite my constant requests and follow-ups. They have even stopped responding to my formal complaints altogether. However, they had absolutely no problem significantly increasing the service charges for repairs (!) and property maintenance starting next month. Truly astonishing.

Katya · 17 March 2026

★★★★★ 1/5

Google

Try and avoid! Just a scam.. Ollie bishop has not been responding to any emails or interactions since they owe me my holding deposit back. It has been almost 2 months since and I’m still trying to get in contact but they have decided to neglect the situation.

Rizwan · 23 August 2025

★★★★★ 1/5

Google

I'm not sure where to start? Probably one of the worst customer service and contractors in human history! The lies, the pathetic so called contractors, the constant deceit and false promises! 1 x example only last week I was told I'd get a call back about an ongoing job and 5 days later I'm still waiting! Excluding weekend! The contractors tell lies , they can't fix anything, they have no clue at all or at least some don't! I have no faith in this company no more! 30 years + I've been with this company and in 30 years they are still the same!! Nothings changed. Its embarrassing

Gary · 17 April 2025

★★★★★ 5/5

Facebook

We have got keys of our new home recently and I would like to say MASSIVE THANKS to Nadia for her excellent service. She was not only there for us to secure best mortgage deal but also helped us through out the whole process until completion. We decided to go ahead with her recommended solicitors and it made our life much easier as they had weekly update for us. Highly recommended

Umar · 24 June 2022

★★★★★ 1/5

Google

Had a chat with Joyce on amplius housing she’s rushing on the phone she’s not fit to deal with disable tenants she should be immediately sacked grand union was so good and helpful and amplius everyone else is nice but this Joyce lady not helpful hopefully management takes this up and takes immediate action on her by dismissing her then she will understand giggling on the phone can cost you your job

Mo · 24 March 2025

★★★★★ 5/5

Google

Anthony was an a.azing young man who was very friendly and helpful he made the garden safe for me to be able to walk along my path, although this is a temporary fix he's made it safe for me. Thank you Anthony.

Marilyn · 26 June 2024

★★★★★ 5/5

Google

Paul was very polite when he arrived . He was also very friendly whilst putting the loft hatch back up. He was very happy to have done the job, and left with kind words. Thank you Paul, job well done. 👍 …

Anmol · 27 April 2024

★★★★★ 5/5

Facebook

Ali was always kind never let me down, looked for other options when needed, approachable and professional . If I would need this service again in my life I am sure it would be him.

Cosmin · 5 January 2022

★★★★★ 1/5

Google

I really wish I could give them negative stars. Worst social housing around. Leaving tenants having to live in one room of the house for months because you refuse to deal with a damp and mould situation properly that according to a builder is caused by structural damage. You have staff that gaslight, bully and try to manipulate people (we have the recordings that staff acknowledged and accepted the recordings being done) because of your inaction it has made people ill possibly with a lifelong condition and then because the tenant wants an independent assessment from environmental health and to make sure the job is done PROPERLY you threaten to evict people and even deny a disabled person of their legal rights. And let’s not forget the illegal back door and windows that do not meet regulatory standards. This company are the epitome of scum

Jacob · 25 August 2024

★★★★★ 1/5

Google

Had to wait nearly 3 weeks to have our toilet fixed and they couldn’t even do that properly. The water in the cistern fills to 2 inches lower than what it should so hardly ever flushes even paper away let alone anything else. The handle is wobbly and we have water running into the cistern constantly but still it doesn’t go to the original water line as it just leaks in to the toilet. Had a concertina style waste pipe fitted “temporarily” 13-14 years ago that still hasn’t been sorted.

Liz · 25 August 2024

★★★★★ 5/5

Google

I have been a tenant of my address for 27 years with Housing association and then when Grand Union took over . Ever since being with Grand Union they have always treated me with respect,care and understanding. At times some of the contractors have fallen short of expectations but, Grand Union made sure they were replaced as soon as possible. Only today I had to call with a problem , every effort was made to help with to satisfy my concerns. I so very much hope that in the future, any changes made won't affect such a competent, professional service that Grand Union gives me.

Barbara · 25 August 2024

★★★★★ 5/5

Google

Had a problem with tv aerial spoke to Michelle at guha she was so helpful patient and polite, she went above and beyond to sort out the problem thankyou I am so grateful. Wish everyone was as professional and courteous as you thankyou

Alice · 28 January 2024

★★★★★ 5/5

Google

I would like to thank Kate on your reception for helping with a swap problem we had she was very welcoming and got the problem sorted in no time it made the drive to mk worth the efort.

Stephen · 27 April 2024

★★★★★ 5/5

Google

Dean was quick and tidy and very polite. He even fixed another window I was having problems with while he was here. Fantastic repairs service, well done to the repairs team.

Teresa · 26 July 2024

★★★★★ 1/5

Google

We have never experienced such disorganised repair procedure its taken 7 workman out to fit a new Toilet system in the downstairs toilet at present we use a bucket to get rid of human waste this has been ongoing since end of 2023 still NO toilet at the first Plumber came in smashed the ceiling because the wet room trap was blocked and said `sorry mate cant do anything` last we heard !! we contact grand Union time after time with no response the only way i can help out my close Disabled ex wife is to go out and buy a new System and fit it myself and repair the ceiling Grand Union staff broke it should there CEO be told !! yes 100%

Tony · 26 June 2024

★★★★★ 5/5

Google

My shower broke down about ten weeks ago but I had to cancel the repair because I broke my femur and have just arrived home after eight weeks in hospital. I called Grand Union today and explained my situation and the lovely man I spoke to booked it as an emergency and told me someone would be out today. Within about three hours of that call the engineer arrived. He was very pleasant, very polite and so understanding. He got the job done and I can finally have my first proper shower in ten weeks. I'm more than delighted with the service I have received today. Thank you so much to everyone concerned with this repair.

Annie · 26 June 2024

★★★★★ 5/5

Google

My shower broke down about ten weeks ago but I had to cancel the repair because I broke my femur and have just arrived home after eight weeks in hospital. I called Grand Union today and explained my situation and the lovely man I spoke to booked it as an emergency and told me someone would be out today. Within about three hours of that call the engineer arrived. He was very pleasant, very polite and so understanding. He got the job done and I can finally have my first proper shower in ten weeks. I'm more than delighted with the service I have received today. Thank you so much to everyone concerned with this repair.

Annie · 26 June 2024