Trusted Agent profile · Milton Keynes
★★★★★
232 reviews across 2 platforms
K2, Timbold Drive, Kents Hill, Milton Keynes, MK7 6BZ, MK7 6BZ
Grand Union Housing's office in Milton Keynes, at K2, is rated 3.6 out of 5 across 232 reviews on two platforms, including 230 Google reviews rated 3.6.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
FacebookAli was always kind never let me down, looked for other options when needed, approachable and professional . If I would need this service again in my life I am sure it would be him.
Thank you for your message Cosmin. Congratulations on your new home.
1/5
GoogleI really wish I could give them negative stars. Worst social housing around. Leaving tenants having to live in one room of the house for months because you refuse to deal with a damp and mould situation properly that according to a builder is caused by structural damage. You have staff that gaslight, bully and try to manipulate people (we have the recordings that staff acknowledged and accepted the recordings being done) because of your inaction it has made people ill possibly with a lifelong condition and then because the tenant wants an independent assessment from environmental health and to make sure the job is done PROPERLY you threaten to evict people and even deny a disabled person of their legal rights. And let’s not forget the illegal back door and windows that do not meet regulatory standards. This company are the epitome of scum
5/5
GoogleI have been a tenant of my address for 27 years with Housing association and then when Grand Union took over . Ever since being with Grand Union they have always treated me with respect,care and understanding. At times some of the contractors have fallen short of expectations but, Grand Union made sure they were replaced as soon as possible. Only today I had to call with a problem , every effort was made to help with to satisfy my concerns. I so very much hope that in the future, any changes made won't affect such a competent, professional service that Grand Union gives me.
5/5
GoogleHad a problem with tv aerial spoke to Michelle at guha she was so helpful patient and polite, she went above and beyond to sort out the problem thankyou I am so grateful. Wish everyone was as professional and courteous as you thankyou
5/5
GoogleI would like to thank Kate on your reception for helping with a swap problem we had she was very welcoming and got the problem sorted in no time it made the drive to mk worth the efort.
5/5
GoogleDean was quick and tidy and very polite. He even fixed another window I was having problems with while he was here. Fantastic repairs service, well done to the repairs team.
1/5
GoogleWe have never experienced such disorganised repair procedure its taken 7 workman out to fit a new Toilet system in the downstairs toilet at present we use a bucket to get rid of human waste this has been ongoing since end of 2023 still NO toilet at the first Plumber came in smashed the ceiling because the wet room trap was blocked and said `sorry mate cant do anything` last we heard !! we contact grand Union time after time with no response the only way i can help out my close Disabled ex wife is to go out and buy a new System and fit it myself and repair the ceiling Grand Union staff broke it should there CEO be told !! yes 100%
5/5
GoogleMy shower broke down about ten weeks ago but I had to cancel the repair because I broke my femur and have just arrived home after eight weeks in hospital. I called Grand Union today and explained my situation and the lovely man I spoke to booked it as an emergency and told me someone would be out today. Within about three hours of that call the engineer arrived. He was very pleasant, very polite and so understanding. He got the job done and I can finally have my first proper shower in ten weeks. I'm more than delighted with the service I have received today. Thank you so much to everyone concerned with this repair.
5/5
GoogleMy shower broke down about ten weeks ago but I had to cancel the repair because I broke my femur and have just arrived home after eight weeks in hospital. I called Grand Union today and explained my situation and the lovely man I spoke to booked it as an emergency and told me someone would be out today. Within about three hours of that call the engineer arrived. He was very pleasant, very polite and so understanding. He got the job done and I can finally have my first proper shower in ten weeks. I'm more than delighted with the service I have received today. Thank you so much to everyone concerned with this repair.
1/5
GoogleNo care for disabled people. Won't fit a shower & I can't use the bath. 'We don't fit showers in flats above ground floor' yet I know they have. Liars. Fobbed me off to local housing list, which I've been on for 3 years now. Abandoned car in our car park has been there 5+ years now. Repeatedly complained, even the council told them to get rid. Still nothing. Had to fix my own loo, after their incompetent plumber messed it up and blamed it on me. Been with them over 10 years now. This last few, they've been a nightmare. No housing officer to liaise with, no point of contact. It just gets worse
5/5
GoogleWe had a repairman called Chris come today to fix our shower he replaced it , was polite and considerate of our property nice happy person thank you Michael
1/5
GoogleMy experience today was having some new plimths fitted to my kitchen cupboards we have waited 6 months for these to be fitted. A month ago they were supposed to be done and they turned up with a whole new kitchen which wasn't necessary. Today they arrive to do them, which I thought. Yay! at last. The man was very nice and friendly. I thought at last they're going to be done properly but he only did the front of the plimths. They did not have any sides or any of the right clips to put them on properly. I always thought plimths had sides which the old ones did until we had a flood which ruined the old ones. I'm totally fed up with Grand Union. Whatever they do is an absolute waste of time and money and an absolute abortion. I feel so sorry for the people that work for them. They are never given the right materials to do the job right? Or otherwise they just don't know what they're doing. We are also still waiting for work to be done on our roof which is taking far too long and still haven't heard anything. It's about time they've started to pull their finger out and get jobs done that people have waited years to have done.
1/5
GoogleNo care for disabled people. Won't fit a shower & I can't use the bath. 'We don't fit showers in flats above ground floor' yet I know they have. Liars. Fobbed me off to local housing list, which I've been on for 3 years now. Abandoned car in our car park has been there 5+ years now. Repeatedly complained, even the council told them to get rid. Still nothing. Had to fix my own loo, after their incompetent plumber messed it up and blamed it on me. Been with them over 10 years now. This last few, they've been a nightmare. No housing officer to liaise with, no point of contact. It just gets worse
1/5
GooglePossibly the worst company I’ve had the displeasure of dealing with ,my mum is a tenant who has dementia , is owed over £800 as her account is in credit and yet 6months later still no refund , excuse after excuse , clowns, just to add to this review they come round to repair a leak which I had to tell them where it was , but they still managed to break the bath panel and not repair it for 3 months cut a 15inch square hole in kitchen ceiling above the worktop and not repair that at all , they should not be able to get away with this service but they do as us scammers don’t count in this world it’s everyone they employ that are utter useless c>€$s
1/5
GoogleThe plumber came he was rude told me he had people waiting and he did really want to be here I made him a coffee he poured it in to a Mac Donald left my ladders up he didn't even thou there was water gashing out of the over flow he didn't isolate It so it was safe and I felt he was rude he left My ladder up in to the loft and left the loft hatch open never put anything back Disgusting behaviour horrible man don't want him in my house ever again
1/5
GoogleAbsolutely shocking when it comes to repairs. Wait months for jobs to be completed. Some jobs done to a very poor standard and often jobs are misdiagnosed. I've contacted guhg every month since August 2023 with the same issue that has not yet been rectified and now in fact the issue has got a whole lot worse! I wanted to make a complaint but was told on the phone that they wanted to try to rectify things. Go online to try to make a complaint and it times out an deletes everything.
2/5
GoogleGUHA should make sure their operatives on call over the weekends for emergency repairs, know what they're doing abd know the correct procedure. I was left for nearly 4 days without heating or hot water before it was eventually sorted. As a pensioner, who was ill at the time, I find it appalling that I was left for that long, at this time of the year, before it was fixed. It took 3 days before a job number was sent out to the appropriate company. The repair was sorted efficiently when a competent heating engineer from LCX was eventually sent out.
1/5
GoogleSo far not so good! Very little effort done with issues that are raised. Took over a month for them to give us a working shower and its been atleast 3/4 months since we requested they fix the bath and still being told its being looked into. It starts to make you feel like your being lied to and fobbed off. We now have a massive stain on the ceiling from water damage and we have only been in our place for 6 months. For a management company, they do little to no managing apart from when they chasing for money.
5/5
GoogleExcellent service. Anthony was friendly, efficient and explained what his was doing and how long it was likely to take
5/5
GoogleStrange why no replies,maybe you should ? However I cannot fault Grand Union in anyway shape or form,in fact far from it,I have been a tenant for many years & they have always been there for me & provided an absolute excellent service in every way an absolute credit to the housing sector & I congratulate them in all aspects,I say well-done & all the very best to all of you.
1/5
GoogleMore are useless......
Hello Silke, I'm sorry we've let you down. We'd like to be able to resolve any issues you have, so please do get in touch with us - 0300 123 5544 or email help@amplius.co.uk. Thanks, Carol
5/5
GoogleI had problems with not receiving my rent rebate, but the gentleman I spoke to was able to sort out my problem there and then. Then I received a call from the fiance dept to say all would be sorted very soon. As I lost my husband in April life is difficult enough so it was nice getting such prompt attention.
5/5
GoogleThe lady listen to me and said she needed to look up to see if I needed a plumber or an electrician. She was correct in her choice, she was friendly, helpful and I felt confident she knew what she was doing, gave me good advice for the future with the problem which was in hand. Thank you for the speedy repair
5/5
GoogleRichard went out of his way to make sure the job was done properly & was polite. Very happy with the job has done.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Grand Union Housing's Milton Keynes office has 232 reviews across two platforms: 230 on Google, 2 on Facebook.
Grand Union Housing Sales is rated 3.6 out of 5 across all 232 reviews, and 3.6 out of 5 on Google from 230 reviews.
Grand Union Housing Sales, K2, Timbold Drive, Kents Hill, Milton Keynes, MK7 6BZ, MK7 6BZ.
