Brown and Merry Milton Keynes reviews

★★★★★ 1/5

Google

Telephone conversation regarding a rental property advertised that had unfortunately been removed from the market, led into an additional conversation relating to another prospective property. It was at this point the female colleague learnt that my wife was disabled, and her immediate response to my wife was to tell her that she would need to pay a year in advance, a total sum nearing 16k. On receipt of this deplorable conduct, a complaint was made to the appropriate head office, which led to a conversation with a senior body, followed by email correspondence from the area manager. The explanation for the behaviour was honestly pathetic and stated that her actions were because there contracts ( plural) say so, following further nonsense and recusal: implying and or stating that this is normal practice and that it is not abnormal. Brown and Merry have acted intently with discrimination, dishonesty, and illicit incompetence. AVOID AVOID AVOID

Barry · 13 April 2024

★★★★★ 2/5

Trustpilot

I gave them my number.. Big Mistake.

I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.

Broociebonus · 18 July 2025

★★★★★ 5/5

Trustpilot

Gemma- mortgage advisor

I was recommended by a family member to see Gemma- the mortgage advisor-She was amazing-after my divorce I was new to all this- Gemma helped me through every stage of getting my mortgage and life assurance and explained everything.Gemma was a pleasure to chat to and answered every question promptly and was always kind and caring and always went out of her way to help me. I 💯 recommend Gemma.Thank you

Emma · 15 October 2023

★★★★★ 1/5

Google

I am unable to give less than ZERO​, hence 1 star. Worst experience when vacating the house, they still hold my portion of the vacating month's rent money. I have paid the full rent in full faith on the company that they would return it ASAP, even though we knew/agreed an earlier vacating date. They won't accept my calculations of refund My calculation is as follows: 1450 x 12 / 365 = £ 47.67 PER DAY (This was advised/agreed by the staff at Brown's office) Having paid full rent on 12 DEC 2023 for the month of DEC i.e. till Jan 11th 2024, leaving 14 days on my side to be refunded (3 days 2023 and 11 days 2024). So the total refund must be £667.39 But they say that they will refund me £639, for which they don't have any specified method of calculation. Regards, Gowri

Gowri · 14 March 2024

★★★★★ 5/5

Google

I always believed that the team at Brown and Merry have been working hard to sell our property . They always replied promptly to our questions . We are grateful for all their efforts particularly Klaudia and Mason .

Paula · 31 March 2025

★★★★★ 5/5

Trustpilot

Zak Parkinson from the Watford branch…

Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.

Keryth · 20 July 2026

★★★★★ 5/5

Google

Sarah and team are simply brilliant. We had our property on the market with another agent for a while with no joy. We switched to Brown and Merry and Sarah sold the property two days after launching it and for the asking price as well! We got two viewings, both of which Sarah turned into offers. Comms were clear and concise, continuing after we sold the property. 100% would recommend Brown and Merry.

Jonny · 13 June 2023

★★★★★ 5/5

Google

Many thanks to Brown and Merry, in particular Alex, who went out of her way to help secure a property at very short notice. Her help was invaluable and her manner was both professional and pleasant.

William · 16 October 2023

★★★★★ 5/5

Google

Would 100% recommend Brown & Merry Estate Agents to anyone. Klaudia was great, helping us through the process with brilliant communication throughout.

Thomas · 24 July 2024

★★★★★ 5/5

Google

Jenna and Alex have been amazing and made our journey very easy and stress free. Both were very contactable and attentive to what we wanted. Definitely would recommend to others!

Akram · 13 February 2024

★★★★★ 1/5

Trustpilot

Useless marketing skills

Despite their friendly and professional appearance, this company (Wendover branch) have proved to be all but incompetent in marketing our family home. Having redecorated the whole house to improve our sale potential, B & M failed to take any fresh photos of the house for 3 weeks! They then bungled the renewed photo set by mixing the previous photos with the new ones, making it visually a dogs dinner. Lastly the quality of the photographs was extremely poor - not highlighting any good features, not close enough, pictures of a floor, or focussing on a bed. Absolutely useless.

Kathe · 13 May 2025

★★★★★ 5/5

Google

I was debating selling / renting my property due to a job relocation and reached out to Brown and Merry for help to understand both routes. I settled on the rental option with Alex @ Stony Stratford as my agent. Very proactive agent, great service, excellent and frequent communication with the property being let on the first viewing and within on 24 hours of going on the market.

Patrick · 24 July 2024

★★★★★ 5/5

Trustpilot

Professional, efficient and friendly service

Really happy with the service from the team at the Chesham branch. Sale team were highly professional and we were always kept up to date with viewings and feedback. Brown and Merry secured the price we hoped to achieve and all the team were excellent from start to finish.

Howard · 5 March 2026

★★★★★ 5/5

Google

I don’t often leave reviews, but the services I received from my mortgage advisor, Brian, at Brown and Merry was outstanding. I was a first time buyer and all throughout the process the customer service and support I received from Brian was always above my expectations and made the inherently stressful process so much easier. I would constantly receive updates in regards to my applications and whenever there were any queries Brian ensured to get me an answer as soon as possible. I would highly recommend these services and will definitely use these again in the future.

Aaron · 13 June 2022

★★★★★ 5/5

Google

Hi! I would like to leave a review. I hope you find this useful. I've been looking for a flat/apartment or even just a shared house type to rent. Been in a lot of websites and ads that i thought might help me. I was already in a stage to give up because none of them replied until I came across this ad from Brown and Merry Estate Agents. So i gave it another shot. I messaged/email them, and they were really good and very responsive. Charlie was the one helping me and he is a nice person and very understanding to my situation. I like that he even organise a viewing just for me and my husband to see even though its already late. He was very accommodating and polite. He makes everything easy for me. These agents from Brown and Merry are great! They handle everything for us. They keep me updated. I am waiting now for all the stuff to get sorted and I can't wait to move in to our new home ❤ I want to say thank you, especially to Charlie, very reliable. Thanks again hope this help you.PositiveResponsiveness, Quality, Professionalism, Value

Roxanne · 13 June 2022

★★★★★ 5/5

Google

Agent Alexandra Read was so helpful and after so many weeks of trying to find a flat she helped us secure an amazing place! She was so friendly and helpful and even rang us to let us know she was still going to call us back and that she is just busy and hasn't forgotten etc. We have met with quite a few estate agents in the last few years and not all really make the effort when they know the place will get taken anyway. But Alex was a real gem! Thank you Alex :)

Heidi · 13 June 2022

★★★★★ 5/5

Google

I never leave a review on anything, but Brown & Merry have been amazing! Not only that Alex had been persistant (Thank goodness) and never gave up on our situation. We had been looking for a new home for 9 weeks and finally we found a property that ticks all the boxes and more. Also, thank you to Sophie who has been going the extra mile and have been helping with every detail, as we haven't dealt with estate agents for 11 years. This has been such a smooth transition. Highly recomend them.

Myra · 13 June 2022

★★★★★ 5/5

Google

When I was looking for a property to let. Alex was so polite and professional when I came to view the property, she went further to tell me about the area. Jenna was fantastic when it came to signing the paperwork.she was giving me constant update during my referencing. Anyone looking for a property to let or buy don't look any further than Brown and Merry they are fantastic

Da · 13 June 2023

★★★★★ 5/5

Google

Myself and my partner was looking at a property as first time buyers, Jake, Will and Caroline was all amazing during this process. Always had a quick response when asking any queries and even chased the Solicitors when needed. Brilliant team all round, thank you all!PositiveResponsiveness, Professionalism

Katherine · 13 June 2022

★★★★★ 5/5

Trustpilot

Hemel branch Elliot Mortimer was so…

Hemel branch Elliot Mortimer was so helpful and on the ball and our move went all great thanks to his hard work and help thank you Elliot !

Chloe · 29 May 2025

★★★★★ 5/5

Google

Brown and Merry have been fantastic. Thank you Alex, for all your help and support as we settle into our new home. We appreciate it!

Josh · 14 June 2025

★★★★★ 5/5

Google

I highly recommend them and Jenna is very helpful, informative and quick to respond and answer any queries. Brilliant customer service all round.

Sadie · 14 March 2024

★★★★★ 1/5

Trustpilot

Brazen & Uncooth

I just received call from them regarding my property that is on the market, the "young adult" that called me told me my photos are terrible and the marketing is really bad. when asked why, there of course, wasn't much of an answer. I just find this totally brazen and un-cooth to put down small independent agencies with no substance behind your claims that "your marketing is better" when it quite frankly, is definitely not. I purchased my property through Brown and Merry 5 years ago so they have my details on file. When I bought it they had done several price reductions and the agent lied to me about the parking, so thanks, Even if I were to swap agents, it would not be to you.

Laura · 14 March 2025

★★★★★ 5/5

Google

Thank you Alex for finding the perfect home for us. We’re over the moon!

Leanne · 16 August 2024