Trusted Agent profile · Milton Keynes
★★★★★
467 reviews across 3 platforms
65 High Street, Stony Stratford, Milton Keynes, MK11 1AY
Brown and Merry's office in Milton Keynes, at 65 High Street, is rated 4.3 out of 5 across 467 reviews on three platforms, including 334 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Milton Keynes.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleWe have had a very professional and friendly experience with Alexandra Read, the Lettings Manager at Stony Stratford. The entire process from finding the right property to securing one has been very straight forward, quick and transparent. Alex has excellent communication skills and was always available to answer any questions we've had. We would definitely recommend Alex and Brown & Merry Estate Agents.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotGood experience, professional staff
I just got an offer on my house trough Brown and Merry and the experience that I had with them could not have been better. Everyone that I dealt within the office was really helpful, but I need to say that Mathew was the one that I dealt the most and he was as helpful and professional as a person can be. Thanks Mathew for you help, thank you Brown and Merry
1/5
TrustpilotINCOMPETENT
I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments. A smaller agency would have sorted this out within a week. These people have had 6 weeks and nothing happened. Their departments don’t talk to each other. Just like a Franz Kafka novel.
5/5
GoogleAlex Read's done a fab job for us! We were looking to rent out our property and had engaged B&M Estate Agents. Alex was quite proactive, with sorting out keys collection, contracts and paperwork but best of all - she had the tenant sought out before the property even got on the market. So far, very impressed with these guys. Well done!
5/5
GoogleKlaudia and the guys sold our house very quickly and for the asking price. Good friendly service.
"Thank you for your kind words! We are thrilled to have exceeded your expectations and helped you sell your house quickly at the desired price. Our team prides ourselves on providing friendly and efficient service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a lovely experience with the Lettings team, Alex Read listened to what we wanted and suggested a house we'd previously discounted due to the fact that it looked too small. We went to go see it with her and fell in love with it, pictures can be deceiving! The whole process was smooth and Alex was always willing to answer questions and help us every step of the way. Would highly recommend!
5/5
Trustpiloti registered with brown and merry over…
i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .
5/5
GoogleFrom the first time we met Alex she has been amazing . Informative, caring with a lovely warm personality. Nothing is too much trouble. Answering all my many questions on letting having never done it before very efficiently.Jenna has dealt with all the query’s and emails promptly and very efficiently also .Together they make a great team
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWonderful estate agents, wonderful people, and a fantastic lettings team.
Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience with our estate agents and lettings team. Our goal is to provide exceptional service to our clients, and we are glad to have met your expectations. Thank you for choosing us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFinding a new home was easy and fully supported by Alex. The application process and checks were fast and efficient. Thank you
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAlthough we were unable to find a house Elliott Wilkins and Alex Read made the process of looking and displaying my options as easily as I could ask for . The responsiveness and passion show in their work and made a stressful process one that could fit around my immediate life. I will 100% be returning and urge anyone looking to go with this team.
1/5
TrustpilotWhen a property management company…
When a property management company can’t communicate internally, everyone suffers, landlords, tenants, and the property itself. The incompetence I’ve just experienced is unbelievable. Avoid agencies that can’t even coordinate with their own teams. And not even an apology! -5 stars!
5/5
GoogleI have nothing but good things to say about Brown & Merry estate agents. Very professional and attentive. I dealt with Elliot who was very helpful and provided all the information i required. I then proceeded with the property and called the office and they were also very helpful and made the whole experience very pleasant. 5 Stars.PositiveQuality
5/5
GoogleSarah is amazing she found us our dream home . We were fortunate that we were able to offer on a property before it came to advertising on rightmove we got first refusal and our offer accepted . She moved quickly and was very professional. Thank you
5/5
TrustpilotExcellent BERKHAMSTED branch
Excellent dealings so far with B&M BERKHAMSTED. Our house went on the market 4 weeks before CoVid 19 lockdown, Amir and his team have kept me updated throughout the last few weeks and have delivered high quality viewings. We have already accepted an offer only one week after viewing restrictions were lifted. Harry and Bobi also deserve a mention super professional and a joy to work with.
5/5
GoogleAll of the agents that I have talked to for renting (particularly Alex) have been absolute lovely! Super friendly, efficient, and communicate well meaning that our experience with viewing a property, applying, and the application process was really smooth and I am yet to meet a lettings agency with such brilliant staff! Could not fault them!
5/5
TrustpilotExcellent service
Im a very impressed by Eliot at Merry and Brown estate agency. Eliot showed me a property this morning and was very professional and extremely understanding and couldn’t be more helpful. His professionalism was on top point! ☺️
5/5
GoogleAmazing!! The girls down in the Stony Stratford office are incredible. I was desperate to let my property however other local agents struggled to even get a few viewings. After speaking with Alex and Beth I put it straight on the market with them and my property got let on one of the first viewings. I was so shocked to hear the property was let so quickly and not to mention to for a higher rent then I advertised for! Cannot say enough how much professional and prompt they were.
Hello, thank you so much for taking the time to review our Brown & Merry team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
4/5
GoogleJust a few words to show my appreciation to Elliott Wilkins. For an individual just beginning his career as a Lettings Negotiator, he has been extremely useful, responsive and passionate to help me find my new property. From start to finish he done an Ace job. Thank you to Elliott and Alex for helping secure my new homePositiveResponsiveness, Professionalism
5/5
GoogleWas apprehensive about using another Estate Agency after our last experience but I have to say that I was pleasantly surprised. The staff were attentive, listened to what I was looking for and delivered without pressurising me into buying a property that I wasn't sure of. Friendly staff .Would highly recommend.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI recently sold my shared ownership…
I recently sold my shared ownership flat via the Aylesbury branch of Brown & Merry. Their service was excellent, the estate agent assigned to my sale was James Beasant. I couldn't have asked for anyone better as he was professional, approachable, helpful and knowledgeable. He helped me every step of the way. Nothing was too much trouble for him. Other staff I spoke to were also professional and courteous.
5/5
GoogleI've started to deal with Alex for lettings as a landlord and she has gone out of her way to get me started. Nothing has been too much trouble and is a pleasure to do business with. Only reason i went with Brown and Merry was because of how good Alex is.
5/5
Trustpilot2nd time with dealing with the Newport…
2nd time with dealing with the Newport Pagnell branch and i can honestly say the service has been excellent.Initially dealing with Matt the manager and then Lydia, i found her really pro active and great to deal with and that's coming from a self confessed control freak, so i have a tendency to micro manage the process but wasn't necessary. The sale hasn't exchanged or completed so this isn't an after glow relief review but if it fails it certainly won't be the fault of the agents.
5/5
GoogleIt has been an absolute pleasure meeting and being assisted by Alex. From the ouset, Alex is proactive, professional and positive in every regard. I am delighted to be concluding a tenacy with her suppoort and have no hessitation whatsoever in recommending Alex's property services and consequently this branch of Brown & Merry Estate Agents.PositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Milton Keynes.
