Brown and Merry Milton Keynes reviews

★★★★★ 5/5

Google

As a local Stony Stratford family looking for our next forever home, we secured our property through Brown & Merry and could not recommend Sarah and her team highly enough. We were thoroughly satisfied with how seamless the whole process was and felt reassured throughout the entire transaction. It was a wonderful experience and we would highly recommend Sarah and her team.

Nicola · 18 July 2023

★★★★★ 5/5

Google

Brown and Merry very friendly, efficient and helpful at all stages of the letting process meaning that there are no void periods - a landlords nightmare and that the process is as painless as possible - thank you

Helen · 9 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Brown and Merry to find a rental property, and I couldn’t be more impressed with their service. From the very beginning, their team was incredibly professional, friendly, and attentive. They took …

Jared · 16 March 2026

★★★★★ 5/5

Google

From the moment I was telephoned notifying me that a particular type of property had come on to their books, Brown & Merry have been excellent. Nothing has been too much trouble. Klaudia has always managed to accommodate my requests with a …

Marilyn · 16 February 2026

★★★★★ 5/5

Google

It has been a seamless experience using Brown and Merry Estate Agents from start to finish. Swift response time, good customer service, and real-time turnaround time to all service requests. I give special thanks to Jenna and the entire team for making lettings seem like a walk in the park. Well done guys!👍 (Jennifer Onyemenam) …

Jennifer · 16 October 2023

★★★★★ 5/5

Google

I recently placed my late Mother’s property in the hands of Brown & Merry Estate Agents. From the initial valuation & process walkthrough with Kerry Riley through to the sale & completion managed by Klaudia Gnitecka, the whole process & …

Martin · 16 February 2026

★★★★★ 5/5

Google

I had a wonderful experience with Brown & Merry Estate Agents, largely thanks to Alex and Jenna who provided exceptional assistance throughout, they truly went above and beyond to make my property search a success. Thank you, Alex and Jenna, for your fantastic help!

Sam · 13 May 2024

★★★★★ 5/5

Google

Recently moved into a new rental property using Brown and merry. Absolutely fantastic experience from start to finish, all of the team involved were very friendly and were extremely helpful through every stage of the process, making the move a lot easier and a lot less stressful. Cannot recommend them enough!

Tom · 5 November 2025

★★★★★ 5/5

Google

Brown and Merry offer excellent services for both rental and sales. They always kept me informed every step of the journey giving me the confidence that I am in safe hands with them ! 👍🏼 …

Kevin · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Have been dealing with Brown & Merry in Newport Pagnell for some time now and have always been pleased with the service. Both Matt and Lydia are great people, who with the hiccups I have had, through no fault of theirs, have always been positive and kept me going (and sane!!) Lydia is always very helpful, friendly and keeps me up to date. Also a shout out to Audrey who has been there for a long time and always lovely when I speak to her. Thank you all for your help.

Lorna · 11 February 2024

★★★★★ 1/5

Google

I used Brown & Merry to manage my rental property for approximately two years. Unfortunately, my overall experience required repeated landlord follow-up to resolve issues that should have been handled through normal management processes. …

George · 16 March 2026

★★★★★ 5/5

Google

Can highly recommend the team at Brown and Merry LETTINGS in Stony Stratford. Both Alex and Poppy always respond to our calls promptly and offer great solutions to any issues. Years of great service…thank you!

Kathleen · 16 March 2026

★★★★★ 5/5

Google

Super service from Alex at Brown and Merry. Has kept in touch throughout the whole process. Viewing was a pleasure, didn’t feel rushed and was happy to hear any questions/reservations I had. Very happy and would definitely recommend!

Adam · 24 July 2024

★★★★★ 1/5

Trustpilot

We contacted brown & merry through…

We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.

Vincent · 10 January 2024

★★★★★ 5/5

Google

Alex was helpful and made the whole process seamless. I would highly recommend.

Amina · 1 July 2025

★★★★★ 5/5

Trustpilot

Brown & Merry Hemel Hempstead…

I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.

Elizabeth · 1 January 2024

★★★★★ 5/5

Google

I am in the process of signing a contract for a property that is being rented through Brown & Merry Estate Agents. We have had a very positive experience due to the excellent help we received …

Phoenix · 16 February 2026

★★★★★ 1/5

Trustpilot

I regret to say that my experience with…

I regret to say that my experience with Brown & Merry's Leighton Buzzard branch has been extremely disappointing. I accepted an offer on August 2025 and instructed them for conveyancing services immediately after. However, nearly three months later, the sale remains incomplete, with little to no progress from their sales team. Despite repeated attempts to get updates, I have been left in the dark, with no visible effort or action on their part to move things forward. I had hoped to work with them through the process, but the lack of professionalism and urgency has led me to seriously consider switching to a different firm. I would not recommend this service to anyone looking for a reliable, communicative, and professional conveyancing team. Very disappointing overall.

Nadeem · 7 November 2025

★★★★★ 5/5

Google

Alex and Poppy have been fantastic. We have been renting for 20yrs and never had such great service from an estate agent. Always calling back when they say they will, answering all our questions. It's been a quick and seamless journey to our new home. Thank you 😊

Gemma · 5 November 2025

★★★★★ 5/5

Google

Really good experience with Brown and Merry. Alex went out of her way to assist me in finding a property, and I am so grateful to her. Jen has also been very helpful throughout the process and answering questions that I have had, in a quick and efficient manner. Both are very knowledgeable.

Chiedza · 17 August 2023

★★★★★ 5/5

Google

I've just recently secured our property through Brown & Merry and couldn't be happier with the service from Alex and Jenna. Quick, efficient and always very helpful with any question or issue before, during or after the move. Made everything much simpler, many thanks to Brown & Merry and especially Alex and Jenna.

Don · 18 July 2023

★★★★★ 1/5

Trustpilot

Be careful with this agency…the agents…

Be careful with this agency…the agents are asking for part of deposit to “check your references “and they will tell you that you don’t pass and you will lose the money .They don’t provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliot…very kind but also very sharp when you ask about explanations If they do like that with 10 people per week this deposit are money in the pocket If anyone have the same experience don’t hesitate to share it.This is Hemel Hampstead branch

Cosmin · 21 October 2025

★★★★★ 1/5

Trustpilot

Overvalued and little contact

Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.

Kirsty · 1 November 2023

★★★★★ 5/5

Google

Just recently secured a rental property with Brown and Merry Estate Agents. Thank you Jenna and the rest of the team for the good customer service. Our whole move into our new home was seamless and on time, Brown and Merry are definitely my agents of choice.

Norman · 24 November 2023