Brown and Merry Milton Keynes reviews

★★★★★ 5/5

Google

Every aspect of our recent experience with Brown and Merry in Stony has been outstanding. We chose B&M to link in with our purchase house, and were quickly visited by Mason, who set us at our ease, helped us assess our requirements, and gave us a market value that turned out to be accurate and fair. Klaudia took on our file, carefully going through the paperwork, and explaining the process. The online B&M portal was helpful and kept us up to date with the early part of the sale. They gave us advice for the (excellent) photographer's visit, and arranged for the EPC to be completed. The team worked quickly to arrange viewings, even one before the sale had gone 'live'. When we (quickly) found buyers for the house, Klaudia and the team provided advice throughout the conveyancing process, and were an excellent go-between as we negotiated various aspects with the buyers. The sales team were always available to visit, or on the end a phone - and invariably gave excellent advice to enable the sale process to go smoothly. We were delighted with the support we received from Brown and Merry, and would not hesitate to recommend them to others requiring a professional, friendly and dedicated estate agent team. Thank you so much, Klaudia, Mason and the team.

Duncan · 24 May 2025

★★★★★ 5/5

Google

We chose Brown and Merry estate agents for first time for lettings, Alex and Poppy, who deals with lettings in particular has been very efficient with communicating with us and keeping us in the loop through out. Thank you Alex, Poppy and the agency.

Yogesh · 1 July 2025

★★★★★ 5/5

Google

Original review (year 2024) Alex went out of her way to help me let my property. She is professional, approachable, experienced and efficient. I would definitely recommend their service. Updated review (year 2025) My tenant had to be evicted with rent in arrears, but thanks to the landlord and legal protection offered via Brown and Merry, it really minimised my loss. Now that I have to claim the insurance, I really appreciate Alex recommended this protection scheme to me last year, otherwise I'd really struggle right now. When finding a new tenant, Alex has been so efficient and communicative throughout the process. She has been diligent with housing the right tenant for my property, she is helpful, considerate, professional and approachable as usual. Poppy has been really helpful throughout the administrative process as well. I cannot thank the team enough.

Sally · 26 April 2025

★★★★★ 5/5

Google

Great communication and excellent customer care throughout the whole process. Everything was handled professionally and smoothly, which made the experience stress-free. …

Marisa · 16 January 2026

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract. The quality of the marketing materials was disappointing, with poor property images and an initial listing that lacked attention to detail. Throughout the contract, there was very little proactive communication, no meaningful updates on local market conditions or comparable listings, and we found ourselves suggesting all changes to the listing in an effort to generate more interest. Communication was consistently poor. Calls to the branch often went unanswered, promised callbacks rarely happened, and on the only viewing arranged, the agent arrived 10 minutes late. After deciding to terminate the contract, it took almost four days for the property listing to be removed despite repeated requests. Our frustration peaked when we were contacted by a debt recovery agency regarding payment for an EPC certificate. The original invoice had been filtered into our junk folder, yet despite nearly two months passing, Brown & Merry made no attempt to contact us directly with a reminder before escalating the matter. Overall, the experience fell well below our expectations. While the initial sales process was positive, the lack of communication, customer service, and proactive account management after signing the contract was extremely disappointing and ultimately led us to terminate our agreement and waste several months with no progress on our sale.

Anonymous · 1 July 2026

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 5/5

Google

I was originally suppose to view a property within Stony Stratford, but then changed my mind and went for a new build elsewhere. However I went for my mortgage with Brian at Brown and Merry, he was very patient with us, as we was first time buyers we were not aware of the process and what we have to do. Brian sat with us and went through every single thing, and was very quick with responses and questions we had. Our house was getting delayed as you can imagine with new builds, but Brian was very patient with us and kept us updated with every little thing. I highly recommend Brian as a mortgage broker, very professional and goes above and beyond to help you with the best product.

Hussan · 16 September 2023

★★★★★ 5/5

Trustpilot

Brown&Merry Sale

I recently sold my property in Berkhamsted and my estate agent Brown&Merry were extremely professional and highly efficient. Special mention to Lucy who oversaw our listing and made the whole experience smooth sailing and a pleasure to work with. I can highly recommend Brown&Merry and would definitely use them again in the future.

Marc · 25 November 2025

★★★★★ 5/5

Google

Absolutely brilliant experience from Alex and her team. Her communication, experience and helpfulness are absolutely first class. It's not often you can say this these days but she made it a truly pleasurable process. I would recommend Alex from Brown & Merry every time and will certainly be using this service again!

Mark · 11 November 2024

★★★★★ 5/5

Google

I am a landlord with two little houses. I’ve been letting them via Brown & Merry at Stony Stratford in Bucks for about twelve years and I’ve been more than happy with Alex who has found me really good tenants and been particularly helpful along the way. She knows how much I think of her! I decided to use the ‘fully managed’ option about a year ago which is where I met Steph! I have been so happy, relieved and impressed with Steph and her abilities. She is a complete pleasure to deal with in all respects. She is kind, caring, very knowledgeable and professional. She replies to my emails concisely, practically before I’ve pressed send! I really can’t think of anything bad to say. Any reservations I had about letting go of the whole process of letting my houses have been completely blown away. I highly recommend both Alex and Steph and thank them very much indeed.

Heather · 1 July 2025

★★★★★ 5/5

Google

Alex has been superb on our moving journey, kind, understanding and a great communicator, the property is ideal and perfect for our needs. Thank you Brown and Merry & Alex

Tom · 1 July 2025

★★★★★ 1/5

Trustpilot

Incorrect/misleading "for sale" board

Brown and merry Tring have put a "for sale" board outside my home, My home is not for sale. The bord relates to a house 500 yards away. I have asked the Manager three times to remove the board but to no avail. Have had to resort to complaint to property ombudsman.

E · 8 October 2026

★★★★★ 5/5

Google

From the get go Alex was very warming and personal with her attitude. Didn't feel under any pressure when looking around the house but she was so positive and supportive of me and my partner getting the house. Jenna has also been amazing with all the paperwork and details and putting up with all emails :) Thank you for all your help and support.

Georgia · 15 December 2023

★★★★★ 5/5

Google

Having dealt with Alex in the lettings department I felt it necessary to come on here and leave a review. Its not something i do often as its rare to get great service. From the outset Alex was fantastic. Not only did she help me find the right property for myself, she also offered advice and help on other areas outside the rental transition. Thank you for your help, your clear communication and " human" approach to my rental. I also popped into the branch and spoke to a few members of the team and all were as friendly and approachable. Would certainly use you in the future for my own rentals knowing how well you have looked after me as a tenant. having spoken to about 10 different agents in the area and really being frustrated by the lack of service it was nice to find one who delivered. Thanks again.PositiveResponsiveness, Professionalism

CRAIG · 13 June 2022

★★★★★ 5/5

Google

I have had a very good service from Brown and Merry Estate Agents. The staff I have dealt with have been very professional in all aspects including communications which have been prompt and keeping me informed and up to date with all the detail regarding my property. I especially would like to say a big thank you to Alexanda Read and Jenna Leigh Moncrieffe they have been fantastic.

Kevin · 18 July 2023

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst We rented a property at the start of October and were told that we could rent the property for up to 10 years as the property was an investment for the landlords child. The previous tenant moved out the day before we picked up the keys so when we moved in, despite a so called cleaner being bought in we had moved in to a kitchen with greasy worktops and cupboards, handles in the kitchen that you could feel grease and gunk, burnt on food on trays in the oven, rubbish swept under the kitchen units, kickboards missing, holes in walls, cupboards leaning from the wall, cat poo and glass all through the garden, bathroom sink and bath plugs that were unusable and electrics that were faulty. The landlord was apparently a trained electrician but didn't realise that a flickering light switch in the kitchen was linked to a faulty mains electric input, something we only discovered when our electrics went and we had to call national grid to come and get our electrics sorted due to a faulty mains input. We were told that the weight of what we had put in cupboard is what pulled it off of the wall (kitchen units are supposed to support weight) yet the units were leaning when we moved in. We had a wooden back door that expanded after over 24 hours of rain and caused the expansion of joints, an issue that had previously been experienced due to screws and obvious glueing of joints but we got the blame by the landlord for slamming the door despite no evidence. We were asked numerous silly things by the landlord including storing all of our cleaning products on lower units despite having a 4 year old child that would have easy access to them but no care was given about this. Apparently the landlord requested this because it was the weight that apparently pulled the cupboard off of the wall which is absolutely ridiculous. Alex at the Stony Stratford branch doesn't give a cr*p and does anything to keep the landlord happy without a care in the world for the tennant and Poppy at the same branch is absolutely rude and will happily get into a full blown argument after putting the blame on you for situations that you have reported according to your contact. We have a neighbour that has bought a house through this company and experienced similar problems. DO NOT buy or rent through this company or their parent company Sequence unless you want to experience complete lack of care for the tenant or buyer and want to be blamed for everything. They take no responsibility, they backup the landlord and not the tenant and seem to not have a care in the world for anyone as long as they gat a sale or let. Steer well clear and go with someone else because this company are an absolute joke. We have never experienced a company so rude and with such a complete lack of care. If you ever deal with Poppy or Alex good luck to you. I really wish I could mention the landlords name but I can't but I will say the he likes to drive past and keep watch on you. Something I find a little bit weird. Do yourself a favour and avoid this company.

Karlandsarah · 1 March 2026

★★★★★ 5/5

Google

Alex was friendly and helpful upon finding a place to rent. Thank you

Katy · 5 November 2025

★★★★★ 5/5

Google

Had a consultation with Alex and Claudia and felt very supported and reassured about the way going forward. They were very professional and knowledgeable which helped with my anxiety and after the appointment i felt supported. I will definitely recommending their services to friends and family

Sarah · 16 March 2026

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 5/5

Trustpilot

5 star service

Arranging the viewing with the Aylesbury branch was really easy, I called up and spoke with the agent and was booked in for a slot that was convenient for me the very next day. Sophie showed us around a lovely flat, she was super friendly and was able to answer all of our questions and was overall really helpful. Would definitely recommend.

Emily · 11 July 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

Used Brown and Merry for the sale of our Flat and they were amazing! Always helping with any queries and we’re on top of everything! Thank you Klaudia for helping us with everything even when it was a bit stressful you always reassured us and did everything you could to help by keeping us informed the whole way through! Highly recommend!

Olivia · 5 May 2025

★★★★★ 5/5

Google

Alex has been extremely helpful in explaining things clearly and honestly. A very warm and welcoming agents with excellent phone communications. Highly recommend!

Evie · 1 July 2025

★★★★★ 5/5

Google

Brown and Merry very friendly, efficient and helpful at all stages of the letting process meaning that there are no void periods - a landlords nightmare and that the process is as painless as possible - thank you

Helen · 9 April 2026