Trusted Agent profile · Milton Keynes
★★★★★
1,082 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,082 reviews on two platforms, including 284 Google reviews rated 4.8.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
1/5
TrustpilotLeicester branch awful service
Leicester branch awful servicei paid for a exit checkout and they still deducted from the rent area manager, Leicester manager and Leicester branch employees non existent on phone emailNo understanding of a timeline or deadlines.constant mistakes with inventories contracts tenant finds!
5/5
GoogleI viewed a property with Jake and I was very impressed by his professionalism. He was very polite and allowed us to take the time to have a good look around. Keep up the good job!
5/5
TrustpilotVery good experience..
I had a good and helpfully experience in this company.Esoecial with the mortgage service with Shannon Garnett .She.s a profesional .I can recomand for everybody who.s need a mortgage.Thank.s and regards..for all the team.Tibor.
1/5
TrustpilotVery disappointed with the way our…
Very disappointed with the way our house purchase was handled. During a very stressful time of lockdown/covid I felt the communication was either non-existent or aggressive and accusatory. Things did improve once the office manager became involved but it was a shame it had to escalate to this point.
1/5
TrustpilotTerrible company who tried re build a…
Terrible company who tried re build a previous chain after agreement of a new sale. Thankfully we was one step ahead of connells and there plans didn't go as they had planned. Terrible branch very deceitful. Would not be buying or selling through them again.
1/5
TrustpilotThe Watford Branch
I have found the Watford branch to be poor as managers for my property. I was constantly dealing with different people; they lost paperwork and emails; were resentful and rude when asked to do anything and were huffy and even more unhelpful when I suggested I would be switching to another agent.
1/5
TrustpilotWhat a joke
What a joke, No research into the local area of the house prices , paid for by bank ! spent all of 2 minutes looking around the house to then under vale The property by 45k When 3 local estate agents all value it around the same price
1/5
TrustpilotLandlords Beware
Awful experience using them as the agent for letting my property. Poor communication, underpayments, late rent collections, instances where I have been charged twice for services. Unprofessional, disorganised and quite frankly incompetent. Would not use their letting services again and would strongly discourage any other landlords from doing so.
1/5
TrustpilotThe worst agency ever
The worst agency ever. Have to wait for their reply for weeks and still the issue haven't been resolved. Had to claim a deposit back, as the tenants left the property completely destroyed, waited for three month and when it's time to get money for decoration, they just ignoring your emails.
1/5
TrustpilotBLANDFORD BRANCH DISHONEST AND DECIETFUL
BLANDFORD BRANCH. Dishonest and deceitful. Completely ruined my house sale with deliberate misrepresentation. I would never trust them with anything they say.
5/5
GoogleVery enthusiastic and helpful team. The house was under offer very quickly as the agents immediately took on board the feedback from first viewings and targeted those buyers who were the most likely to buy.
1/5
TrustpilotSurveyor came out house was untidy…
Surveyor came out house was untidy Tennant had been unwell, rushed in to hospital. Surveyor proceeded to gove his opinion on how bad the market was and it was a shame the house was untidy, and then valued it at 8k under what it was valued at 6mths previous shocking
1/5
TrustpilotTotally out of touch with property…
Totally out of touch with property prices. Homebuyers report a waste of time and money. Report filled in incorrectly and looked like it had been made on someone's home computer. I suspect there is deliberate under valuation going on with this company. Do not use.
1/5
TrustpilotAbsolutely disgraceful company
Absolutely disgraceful company. I can write a long story for you but let me keep it short. I lost a family home I was purchasing for my wife and son after 6 months in the process. All because of this company's incompetence. You are nothing to them.I urge you - please stay away.
5/5
GoogleAlex, who runs the rental side of the business, did a great job for us. Our property was rented out quickly & efficiently. She is competent & professional and a pleasure to work with. Thank you again Alex. StevePositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAvoid connels at all cost don’t rent or…
Avoid connels at all cost don’t rent or buy through them their .I had to wait 3 months to get my deposit back also lost £2500 because of them. If don’t want to lose money and get frustrated and stressed then don’t use them . Very unprofessional p....
5/5
TrustpilotExcellent!!
Excellent!!! Thanks Kasia
2/5
TrustpilotDorchester branch horrible
Dorchester branch. You dont even get to view a property.
1/5
GoogleVery disappointing experience with this branch of Brown and Merry, poor communication and took their eye off the ball with my buyer.
1/5
TrustpilotChelmsford branch
As a landlord that rented a property through these guys, it took nearly 2 weeks to get rent money they collected, changed energy suppliers without discussing with me, didn't give all the keys to tennant, when I called office to complain they just acted like wannabe spives. Would I use again No
1/5
TrustpilotCON ARTISTS
Absolute jokers, con artists, waste of time and just absolutely rude. St Albans branch manager Qamar very very abnoxious , rude and condescending absolute compulsive liars and the most unprofessional bunch of individuals I have ever seen. DO NOT GIVE ANY FORM OF DEPOSITS WHATSOEVER.
1/5
TrustpilotExtremely difficult to contact them
Extremely difficult to contact them. They send emails from addresses that cannot be replied to yet lack the necessary information referred to in the email.
1/5
TrustpilotIgnorant staff
The Halesowen office have very unproffessional staff. They donot know how to deal with buyers .I made an offer for a property but the sellers taking me so lightly and donot bother to ring me back for acceptance or rejection of offer.I dont think this company is good for buyer and seller.
1/5
TrustpilotI have been trying to get a valuation…
I have been trying to get a valuation on a property for 2 weeks, spoke to various different people , yet still not managed to get a survey arranged , I shall go elsewhere and not entertain this company again in the future. Shambles.
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