Trusted Agent profile · Milton Keynes
★★★★★
1,082 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,082 reviews on two platforms, including 284 Google reviews rated 4.8.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
1/5
TrustpilotI have just used Mr Dowrick of the …
I have just used Mr Dowrick of the Bitterne Branch for a sale and found him to be probably the most polite and courteous Con Man I have ever met.I strongly recommend any and all communication be done in writing as he suffers from quite severe Amnesia where phone conversations are concerned.
1/5
TrustpilotThey have no idea what they are doing
They have no idea what they are doing. Sloppy and poor work
5/5
Trustpilotanother fantastic service provided…
another fantastic service provided from connells Wolverhampton from start to finish emma has been outstanding in keeping me updated and helping with everything ive asked from her in the future I will only use connells and emma in the office and lee cook thanks for all the help
1/5
TrustpilotAwful
They strung me along, took a holding fee and then took ages to get back to me, when they finally did they made it impossible for me to rent the property. They are unprofessional and I would not recommend them at all.
1/5
TrustpilotDespicable!!! 3 months to receive a void EWS1
Despicable!!!I had no choice but to use them for my mortgage, as this was the lenders preferred surveyor.Over 3 months I waited for and EWS1 form. Once received, it was completed incorrectly so void.If you choose to use them. You only have yourself to blame.
1/5
TrustpilotTotally unprofessional & a shambles the…
Totally unprofessional & a shambles the letting agents in Connels Stevenage, Trish never answers her phone, took £300 off me, no sorry or nothing, had to chase them up for about 3 weeks to find out about the house we wanted to move in, worse customer care Ever. AVOID
5/5
GoogleAlex and Beth from brown and merry stony Stratford have been amazing to me and my partner in helping to rent our first place. They have a lot of patience and amazing service, couldn’t have asked for any better service in the process of getting out first place!
1/5
TrustpilotClueless or Couldn't care less?
I phoned twice asking to arrange a viewing and was told I would get a call back. I never did. When I phoned the 3rd time I was told the property I was interested in had been sold.Atrocious customer service, steer clear of these clowns!
1/5
TrustpilotTheir Sales branch is good but lettings …
Their Sales branch is good but lettings is very poor and it would be advisable to stay clear of them if you are renting as they charge sky high fees and they will not help or care when you need your deposit returned. They work for the landlord not the tenant.
1/5
TrustpilotI'm from another country
I'm from another country. Trying my best to get hold of an agent to help me sell a property in Peterborough. No one wants to help.
5/5
GoogleI have only good things to say about Brown & Merry . Very attentive and informed agents. Alex helped me understand the steps needed re letting a property. Extremely helpful and knowledgeable.
1/5
Googleabsolute pain constantly calling to get me to sell my house because i once had a valuation from them. Nuisance
1/5
TrustpilotFirst time buyer.
First time buyer.They gave me terrible advice. Spent just under £1500 for it all to fall through and then told the money was all non-refundable.Be careful using this company.
1/5
TrustpilotAllocated me a flat without confirming…
Allocated me a flat without confirming with me first. Didn't even know about their own break clause. Now I am -£265 as I wanted to cancel going for this flat I didn't even ask for after 2 days.
1/5
TrustpilotDO NOT USE!!
DO NOT USE. JULY 2017We paid for a Homebuyers survey it was a complete waste of money. They didn't spot any of the structural problems to the house. When we complained we were fobbed off . Wish we had just saved our money and paid for a much cheaper valuation
1/5
TrustpilotFalsely advertising properties
Falsely advertising properties by leaving out key details. Drove an hour to view property to be told the building the property was in was being knocked down in 2 years or so. Completely wasted my time by not mentioning key information in the listing or on the phone.
1/5
TrustpilotEdgbaston branch is the worst ever.
Edgbaston branch is the worst ever.The worst customer service and unhonest . Time waster . I don't know where is the top managment of this company.It was the nightmare experience and unprofessional !!!!!Zero star only
1/5
TrustpilotNEVER USE
These estate agents are a bunch of cowboys. The service I received was terrible, their marketting was low rate and when I came to complain, my letters have been ignored. Use any company to sell your house, except this one. They are dreadful and I will NEVER recommend them to anyone.
5/5
GoogleAlex at Brown and Merry made our recent move into a rented property go very smoothly. From the first viewing to dealing will all the finer details it was stress free. Communication was fantastic. Brown and Merry are a professional and friendly company to deal with. Would recommend.
2/5
TrustpilotBooked in for a mortgage re mortgage …
Booked in for a mortgage re mortgage review this morning, only to find out the guy we booked in with is out of office all week!Typical behaviour from this shabby company..we had problems with them two years ago after buying for first time.DO NOT touch with a barge pole!
5/5
TrustpilotVery professional speedy service very…
Very professional speedy service very helpful and quick response to any questions I had in buying my new home hightly recommended very big thank you to LYNSEY PHOBE AND JAMIE thank you very much
1/5
TrustpilotThe surveyor Guy
The surveyor Guy, missed a critical issue with this building. 10s of thousands of pounds to fix what he missed. Raised the issue with them and RICS and they all shyed away. Disgrace to there profession, if there is one.
1/5
TrustpilotThe single worst agent ever
The single worst agent ever! Eastleigh branch and Romsey branch. Poor customer service. Never returning phone calls never updating on sale or purchase and no idea who you are when you call. If you want less stress choose someone else to act on your behalf.
1/5
TrustpilotValued our house £20k less than…
Valued our house £20k less than everyone else!!Absolutely fuming.They used the lowest valued houses in other streets and of different types. ie terrace when ours was a semi.Even the rental value was £100 less than what the local estate agents recommend. Cowboys!
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