Trusted Agent profile · Milton Keynes
★★★★★
1,085 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,085 reviews on two platforms, including 287 Google reviews rated 4.8.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
1/5
TrustpilotBirmingham City Centre branch total…
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal with other agents who are much better so why bother with Connels
1/5
TrustpilotKeep sending me junk mail
Keep sending me junk mail - signed up to their new property alerts, but when I tried to unsubscribe after buying a property through a different agent, they kept sending me loads of junk mail. I have contacted them about 5-6 times now to stop and they still won't stop nearly 4 months after I first unsubscribed.
5/5
GoogleHad been struggling for a few of weeks to find the right place, until getting in contact with Brown & Merry agents and Alex. Really helpful and friendly, and just made everything so much easier. Definitely recommend.
5/5
GoogleVery efficient and professional team who negotiated a house sale with aplomb. They kept me informed when necessary and provided sensible advice throughout. They obviously know their market well and achieved a decent price despite the volatility. Highly recommended.
1/5
TrustpilotAvoid this company had nothing but lies…
Avoid this company had nothing but lies from the Torquay branch trying to sell my property should of been straight forward transaction been going on now for nearly a year bloody joke now been told buyers mortgage has expired due to the time it’s taken
5/5
GoogleOn the behalf of Heather Green: My dealings with Brown & Merry over the last few years have always been pleasant ones. Both Alex and James are always extremely efficient, polite but friendly, very informative, knowledgeable and helpful. They have always found me good tenants very quickly and I wouldn’t hesitate to recommend them.
1/5
TrustpilotAwful do not let with them especially…
Awful do not let with them especially the one in plymouth. Will delay application and then refuse to give you your deposit back when they decide to cancel. Scammers
1/5
TrustpilotClueless Surveyors
The surveyor valued a house i own as a garage conversion and would not see the error of their ways. Its a new build! Surely the planning application gives it away!! Shocking organization. I will never use a lender that uses them ever again.
1/5
TrustpilotThey keep calling you even when you ask …
They keep calling you even when you ask them to stop. I made one enquiry about a house and get called every two weeks. They keep saying they will stop and they don't.Rude staff who keep saying it is nothing to do with them.The staff in the Rugby branch keep telling you lies and passing the buck!
1/5
TrustpilotConnels Plymouth - Embarrassing
After being initially very keen and positive (until I signed the contract) I didn't hear from them again. They didn't show to viewings meaning my tenants had to show applicants around, the manager didn't reply to my emails. Over a month later my particulars still didn't have any interior photos. No floor plan. No epc. Just awful
1/5
TrustpilotSale of house
Worst company ever sold house no contact waited 12 weeks buyer pulled out connells did not even know. Sold agin waited 4 weeks to tell my solicitor worst customer sevice ever. Not suprised to see so many sokd signs as they aint intrested unless the sale is worth over 250000. Not enough money in it for them.
1/5
TrustpilotDo not use this terrible letting…
Do not use this terrible letting agency. Staff are rude and unequipped to help. I have had major issues with my property since I moved in and three months later no nearer getting them sorted. Really bad service. Will never use them again and will get out of my contract as soon as I can.
5/5
GoogleI found Alex at Brown & Merry to be highly professional, consistent in what she said and trustworthy. Hope to deal with her again one day.
5/5
GoogleVery professional and swift agents. They were very friendly and helped us find our new home without any hassle. Good communication and would highly recommend them!
4/5
TrustpilotMy experience with connels is not as…
My experience with connels is not as bad as with foxtons
1/5
TrustpilotWouldn't let me view a property as I…
Wouldn't let me view a property as I wasn't selling my house with them, and told me unless I let them sell my property I wouldn't be aloud to view any of there properties, they are bullies and only want to take money/make money from you.
1/5
TrustpilotMY SIMPLE ADVICE TO YOU IS NEVER USE…
MY SIMPLE ADVICE TO YOU IS NEVER USE CONNEL PLEASE. THEY ARE SCAMMERS. I HAD A VERY BAD EXPERIENCE WITH CONNEL. THEIR BRANCH MANAGER NAMED NICOLA IS BULLY AND TOXIC. AVOID WITH ALL COST
1/5
TrustpilotUnprofessional
This company think it's ok to heavily leaflet properties where it states clearly on the letter box no leaflets junk mail etc - After calling their Exeter office for the 3rd time the guy pretty much told me it wasn't junk mailing and wanted my address , rude . These get out straight in the bin
5/5
GoogleHad the pleasure of dealing with both and Alexandra and Sophie throughout the process of moving and can not thank them enough. Every issue me and partner had was dealt with straight away. Highly recommend! A* Service
1/5
TrustpilotReported to RICS - One of their surveyor keep devaluing…
One of their surveyor keep devaluing all his property reports. Have reported to RICS (Royal Institution of Chartered Surveyors) about this matter. This company should be banning on business! They charged huge amount of money to run homebuyers report and then taking micky out of it!
1/5
TrustpilotWould give 0 stars if possible
Would give 0 stars if possible. Staff at the Queensway branch are appalling and unwilling to help! Constant problems but just brush their hands off. Half of them have no idea idea what they are doing and very unprofessional. Will never use them every again!
1/5
TrustpilotVery poor valuation
Very poor valuation. Took over 4 weeks for information to be passed onto mortgage lender. Lender advised out IfA that the valuer had used 'outdated terminology ' that lenders no longer use and he would not clarify any points in a timely fashion leading our 'portable ' product to run out of time. Poor professionalism
1/5
TrustpilotNOt even checking the window properly for £700
We asked for a survey with option, to cover any risk. When we moved in we discover on one window, the double glazing was not sealing and the window was full of humidity between the glasses. They replied their check is done on a sample of window not all of them.For this we paid £700.
5/5
GoogleI am delighted and amazed at the speed a tenant has been found for my property. Alex has managed to do this in less than 24 hours. I recommend them to any landlord wanting a professional agent to represent them. great Job, well done!
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