Trusted Agent profile · Milton Keynes
★★★★★
1,085 reviews across 2 platforms
65 High Street, Stony Stratford, MK11 1AY, Milton Keynes, MK11 1AY
Brown & Merry's office in Milton Keynes, at 65 High Street, is rated 2.5 out of 5 across 1,085 reviews on two platforms, including 287 Google reviews rated 4.8.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
1/5
TrustpilotA complete lack of Communication
Do yourself a favour and avoid this agent at all costs!!! They appear to either be completely oblivious to their already abysmal reputation or simply care little to do anything to change it. This agent will do little or nothing to keep you informed throughout the sales process and employ dated and/or verging on unethical sales practices to achieve their desired outcome.
1/5
Trustpilot0 STARS NEGATIVE FEEDBACK
0 STARS NEGATIVE FEEDBACKWe and other lady were waiting for viewing near house at arranged time, Connels Estates Hinkley did not arrive. When we called them they said that left a message about cancellation. They lied people, nobody recieved their message. AVOID THIS ESTATE AGENTS!
1/5
Trustpilot****You have been warned**** please…
****You have been warned**** please don't trust them, we put in an offer for a property the offer was accepted only if we used their own solicitors, Samantha the agent told us that if we use our own solicitor then the price would go up by 2k. Have informed ombudsmen and they need to look in to this practice.
5/5
TrustpilotEverything was perfect
Everything was perfect. They explain me everything what i asked about x
1/5
TrustpilotWouldnt even give them 1 star
Wouldnt even give them 1 star. Absolutely appalling the way they spoke to myself on the phone. They spoke to me like I was a child. They wasn’t helpful over the matter that had risen. The sooner I can get out of this house and away from them the god damn better.
1/5
TrustpilotLetchworth - Unscrupulous and unprofessional
Letchworth Branch Worst ever experience of an estate agent. Agreed purchase of property and was awaiting vendor to find somewhere. Then saw property back on market, no communication from agent but told I was still preferred buyer. Then property taken off market completely but again not advised by agent. No apologies or consideration shown at all. Do not trust this company.
1/5
TrustpilotVery unprofessional both branch and customer service
Very unprofessional both branch and customer service. Viewed a property 2 days ago and said was interested in offering subject to answer of a few questions. Not heard from them sinceChased them and told person on holiday and nobody knows anythingSpoke on their chat and still nothingGlad they aren't selling my house
1/5
TrustpilotViewing changed without letting us know
We were booked into viewing a 2 bedroom flat because we’re expecting our first child. Myself and my partner had to take unpaid time off work but the agent changed the appointment without letting us know
3/5
Trustpilot3* overall but 5* for Emily and Cameron
Conveyancing team messed up a bit which delayed the transaction and the team selling the mortgage services were pushy and annoying. BUT if I could give a separate review for Cameron and Emily they would get 5 stars, they were both delightful to deal with and went over and above to help us out!
1/5
TrustpilotAfter several phone calls to remove…
After several phone calls to remove boards which properties are no longer for sale or let!!!!False advertising and extremely bad management, obviously there is no department to monitor the sale/let boards.Area management sort your local Wednesbury branch out. Get your boards removed from Burrs drive Wednesbury or I will be seeking advice. This is unprofessional and misleading !!!!!
5/5
GoogleI suddenly found myself needing to rent immediately and I have to say of the many agents I spoke with Alex and James at Brown & Merry Stony Stratford really stood out from the crowd. Day one I called, day two I viewed, day three deal done, following week moving in! These guys work tirelessly. Thank you both.
1/5
TrustpilotSt Budeaux
They dont return call after promising them. They also arent upfront about bids on properties. Unwilling to hear new offers and pass them onto the sellers.
5/5
GoogleI can't recommend Brown and Merry enough. Alex has worked hard to find a perfect property to suit our particular needs in terms of size and location. I have been impressed with how proactive the company has been and so pleased that we have finally found a house that ticks all the boxes.PositiveResponsiveness
1/5
TrustpilotAshford branch was awful
Ashford branch was awful. Lied about the conditions when making an offer which resulted in a 40 minute wasted trip to view a property!! The agent I dealt with was extremely cocky and unprofessional and belittled the situation. Only after money, they don’t care about the customer service. Anything for a sale.
5/5
GoogleJust a short review to say how pleased and happy we are with Brown & Merry Estate Agents. Alex and Elliot have been amazing and so helpful with finding us a perfect home! We are so impressed with them both and want to say a big THANK YOU!!
2/5
TrustpilotIncompetent
The agent that was sent to do our viewings in Exeter didn’t know anything about the properties. Not the EPC, not if it was in a chain, not what the parking situation was. It’s already hard to accept agents’ dishonesty, when they’re also incompetent it really makes it an unbearable experience.
1/5
TrustpilotThe worst
Honestly the worst experience Ive ever had! From selling to letting they are absolutely useless! No one know what they are doing, no one cares, there unbelievably rude, there seriously unprofessional and terrible at there jobs! Do not use this company! They are a joke!!!
5/5
GoogleThe whole team at Brown and Merry have been fantastic. Especially, Jake and Brian who have supported us for months to purchase our lovely home. They were both very patient and responsive with our queries. Many thanks for everything. :)
1/5
TrustpilotSale fell through and they won't give…
Sale fell through and they won't give me back the money that i paid to the solicitors! That money never even reached the solicitors so it should be refunded but they are refusing. NEVER use them or their conveyancing team! Scammers and Frauds! Plus the money they took is more than the cost of usual searches.
5/5
GoogleWe've just started renting with Brown and Merry but since our first enquiry with Alex she has been brilliant, very friendly and efficient and extremely personable. I was also greeted by the Sales Team when I picked up the keys and they were also very friendly and helpful. I would definitely recommend them ! :)
2/5
TrustpilotThings dont appear right
Things just dont add upLots of mixed messages x emails that I could share. Everyone sounds great but its notOne year on they still have our door key
1/5
TrustpilotTHIS COMPANY IS DISGUSTING
THIS COMPANY IS DISGUSTING. THEY WILL ONLY SELL A HOUSE TO YOU IF YOU USE THEIR MORTGAGE SERVICES & SOLICITORS - THEY WILL CONTINUE ON WITH VIEWINGS BEYOND ACCEPTING AN OFFER FROM YOU LEAVING YOU WITHOUT A HOUSE TO BUY. PROPERTY OMBUDSMAN COMPLAINT RAISED. THEY ARE UNDERHAND - RUDE- COCKY - TARGET DRIVEN - UNCARING ROBOTS.
5/5
GoogleI've had the pleasure of dealing with Elliott and Alex during my rental process. Both are very friendly and extremely professional and seemed to make the whole process very easy. Highly recommend speaking to either one of them if your looking for a rental property.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotCompletely useless
Completely useless. Avoid at all costs. 19 days after vacating the property and still no update from the deposit release team. There's always some excuse about either covid, illness, or maternity leave. You'd think this company is run by one person.
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